TCC, LLC

TCC, LLC We are a client-focused, people-centric call center located in Hunt Valley, Maryland. To learn more, visit TCCmaryland.com

We opened our doors in June 2012, and today have over 90 Customer Solutions Specialists who are skilled in providing thoughtful support and equipped to handle all of your customer service and sales needs. By perpetually developing our dynamic team of highly-trained professionals, we are able to deliver the highest possible levels of consultative services and expertise in the industry. We specializ

e in a variety of services including inbound and outbound calls, email response, click-to-chat, sales support, and more. With a range of clients in various industries, we take great pride in our ability to embrace change, readily adapt to meet needs, and drive revenues for your business. We train our agents to listen to callers and work both authentically and strategically to resolve concerns, improve customer retention, and meet real business goals. We believe it is our diverse and dynamic range of talent that sets us apart, but our core values that drive results. Our team is passionate and positive and committed to partnering with entrepreneurs to optimize the customer experience in alignment with brand and growth objectives. We help clients realize the experience they want for their customers and the impact they want for their bottom lines.

As a business, we're working hard to establish the foundation needed to help our clients grow in 2023. Focusing all our ...
01/26/2023

As a business, we're working hard to establish the foundation needed to help our clients grow in 2023. Focusing all our efforts there means we will be taking a break from social for a while. If you want to get in touch with us, visit our website and fill out the Contact Us form.

It’s International Day of Education! We're celebrating today by congratulating one of our wonderful team members, Fidelm...
01/24/2023

It’s International Day of Education!

We're celebrating today by congratulating one of our wonderful team members, Fidelma, for her recent graduation from SETU Waterford!

Fidelma shared with us that she completed the Lean Fundamentals Program to gain knowledge and practical training for her position. It helped her gain knowledge and other helpful skills such as public speaking and writing.

Lastly, she wanted to give a shout out to Liam for motivating her to take this course: "I've always been encouraged by managers to push myself and step outside my comfort zone."

Well done, Fidelma! We're so proud of you.

Creating a harmonious work-life balance or work-life integration is critical, to improve not only our physical, emotiona...
01/18/2023

Creating a harmonious work-life balance or work-life integration is critical, to improve not only our physical, emotional and mental well-being, but it’s also important for our career.

Swipe through for tips for improving your work-life balance and remember, this won't happen over night. Remember to save these tips for a time when you may need them.

Blue Monday, the third Monday in January, is often referred to as the most depressing day of the year. While it’s true t...
01/16/2023

Blue Monday, the third Monday in January, is often referred to as the most depressing day of the year. While it’s true that winter can be tougher than the rest of the year, there’s no clinical evidence to support Blue Monday being the most depressing day. Here are some tips to make any day, not just Blue Monday, more enjoyable! 😊

We love to see our team members' smiling faces :) We hit the ground running with Quarter 1 and are working together to f...
01/13/2023

We love to see our team members' smiling faces :)

We hit the ground running with Quarter 1 and are working together to find innovative ways of delivering exceptional service to our customers, clients and teams!

In this new year, it's time to get a little uncomfortable. Sometimes doing what's out of your comfort zone is the way to...
01/06/2023

In this new year, it's time to get a little uncomfortable. Sometimes doing what's out of your comfort zone is the way to go!

From all of us here at TCC, we wish you and your family a safe & happy New Year!We can’t wait to see what 2023 has in st...
01/02/2023

From all of us here at TCC, we wish you and your family a safe & happy New Year!

We can’t wait to see what 2023 has in store.

#2022

Lastly but certainly not least, we want to thank our support staff for their hard work this year, not only in supporting...
12/29/2022

Lastly but certainly not least, we want to thank our support staff for their hard work this year, not only in supporting our teams but supporting the company’s expansion into the Philippines.

We couldn’t have done 2022 without YOU!

you

We want to also thank our wonderful teams at TCC, Emerald, and Datamatics for their hard work and dedication to our miss...
12/28/2022

We want to also thank our wonderful teams at TCC, Emerald, and Datamatics for their hard work and dedication to our mission of being the best option and providing world-class customer service everyday.

We are SO grateful for each one of you!

you

It’s the last week of 2022 and boy, what a year it’s been! We want to first thank our wonderful clients for their suppor...
12/27/2022

It’s the last week of 2022 and boy, what a year it’s been! We want to first thank our wonderful clients for their support this year and every year.

We are SO grateful for you!

you

From our TCC family to yours, we wish you a safe and cozy Christmas! 🎅🎄
12/25/2022

From our TCC family to yours, we wish you a safe and cozy Christmas! 🎅🎄

The holiday season is full of fun, but don’t forget to find some time to unwind and check in with your mind, body, and s...
12/21/2022

The holiday season is full of fun, but don’t forget to find some time to unwind and check in with your mind, body, and spirit.

Check out some of these holiday self care tips and save this post for later! 😊

Address

335 Clubhouse Road
Hunt Valley, MD
21031

Opening Hours

Monday 8am - 11pm
Tuesday 8am - 11pm
Wednesday 8am - 11pm
Thursday 8am - 11pm
Friday 8am - 11pm
Saturday 8am - 8pm

Telephone

+14433534000

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