Footprints Case Management

08/24/2026

UPDATE: Email outage has been resolved

Temporary Email Outage -- Footprints email is temporarily down. We are working with our provider to get this issue corrected but during this outage may receive domain errors and emails may bounce back. Please contact your case manager directly by phone or contact our office at 704-412-2144 if you have immediate needs.

08/17/2026

Helpful information from today's CAP Stakeholder Meeting

Provider Ombudsman tickets -- for any concerns/complaints related to delayed review of plan of care submissions including service lapses, status update requests, etc. please send an email to [email protected]

Appeals/Due process -- When a service denial or reduction decision is received your family may appeal this decision and services can remain in place during that appeal (as long as the appeal is filed within the required timeframe). Only services that were approved prior to the current submission being appealed can be maintained while the appeal is in process. To maintain services appeals must be submitted within 10 days. Families have up to 30 days to file an appeal but services will not continue during the appeal if filed outside the initial 10 day window.
Appeals are managed by the Office of Administrative Hearings. For questions regarding an appeal or to provide additional information related to an existing appeal you can reach out to OAH through the following channels:
Mail:
Office of Administrative Hearings
Attn Clerk of Court
1711 New Hope Church Rd
Raleigh, NC 27609
Phone:
984-236-1850
Fax:
984-236-1871

A recording of the stakeholder meeting as well as a copy of the presentation will be available (once uploaded) when you visit:
https://medicaid.ncdhhs.gov/beneficiaries/long-term-services-and-supports/quarterly-cap-stakeholder-meetings

Feel free to reach out to a member of our team with any questions!

Long-Term Services and Supports (LTSS) hosts CAP Stakeholder meetings to share updates and provide important information about CAP programs. Registration…

05/13/2026

Reminder for today's Employer of Record (EOR) Information Session***

**Note: This session is being hosted by NC Medicaid, not Footprints**

You are invited to attend upcoming training on the Employer of Record (EOR).

Date: Wednesday, May 13, 2026
Time: 2 PM
Location: Virtual (Zoom)
Register Here

This session will provide an overview of what the EOR role involves, including responsibilities, expectations and provide helpful resources. Participants are encouraged to submit questions in advance through the registration form. This will help ensure we address key areas of interest during the session. We look forward to your participation.

Send a message to learn more

01/10/2026

CONSUMER DIRECTION TRAINING 2026

Hello Footprints families and happy new year!! As we begin 2026, DHHS and NCLIFTSS have released the information regarding initial and annual ongoing training sessions for consumer directed families. This training is only required for families using consumer directed services as part of their CAPC plan of care.

INITIAL TRAINING is a scheduled webinar that the person who will be managing your consumer directed services (your Employer of Record or EOR) will be required to complete before consumer directed services can begin. This training is approximately two and a half hours long and is a live, interactive webinar that is only offered once a month. If you are considering a transition to consumer directed services for your child this year it is a good idea for your EOR to go ahead and schedule participation in a session.

ANNUAL TRAINING is a self-paced slide-based training that EORs must complete once a year. At the conclusion of the training, the EOR will find a link to a web-based form which will require that the EOR enter their information, their care advisor (case manager)'s name and email address, and complete several multiple choice questions. Completed of this form is required as confirmation that the EOR has completed the training and will be required to be submitted with your annual review. Your EOR may complete the training at any time within the year of 2026. Additional information regarding the training and access to the slide presentation can be found here:
https://medicaid.ncdhhs.gov/blog/2025/12/29/2026-community-alternatives-program-consumer-direction-schedule-trainings

Please reach out to your assigned case manager if you have any questions about training requirements for your child.

Dates and registration links for INITIAL training:

Jan. 28, 2026, 9:30 a.m. – noon
https://kepro.zoom.us/webinar/register/WN_JMolBxgyRwy4KUf5rpHLhA

Feb.25, 2026, 2:30 p.m. - 5 p.m.
https://kepro.zoom.us/webinar/register/WN_eo4ga245RfyXRN7N8DYLmQ

March 25, 2026, 5:30 p.m. - 8 p.m.
https://kepro.zoom.us/webinar/register/WN_KTO6Fn03QLm0USDspqdjEg

April 22, 2026, 9:30 a.m. – noon
https://kepro.zoom.us/webinar/register/WN_ZFLyrX6eTYGM71zBMCeCiA

May 27, 2026, 2:30 p.m. - 5 p.m.
https://kepro.zoom.us/webinar/register/WN_52PBJiCfRCKjCe9wOQjvjQ

June 24, 2026, 5:30 p.m. - 8 p.m.
https://kepro.zoom.us/webinar/register/WN_NYvvn8vzQ7mCONaLkOVIyg

July 22, 2026, 9:30 a.m. – noon
https://kepro.zoom.us/webinar/register/WN_Cl9-wUJZQR2F33B09SK7tQ

Aug. 26, 2026, 2:30 p.m - 5 p.m.
https://kepro.zoom.us/webinar/register/WN_4utiZs8LRcyCXbFO6WgVvg

Sept. 23, 2026, 5:30 p.m. - 8 p.m.
https://kepro.zoom.us/webinar/register/WN_2HgfpBPmTvGzseQUDIS8uA

Oct. 28, 2026, 9:30 a.m. – noon
https://kepro.zoom.us/webinar/register/WN_UoHJk_GLSCa40V4jdMLdJg

Nov. 18, 2026, 2:30 p.m. - 5 p.m.
https://kepro.zoom.us/webinar/register/WN_OhCRm2IySquzb0CDY_jClQ

Dec. 16, 2026, 5:30 p.m. - 8 p.m.
https://kepro.zoom.us/webinar/register/WN_lNIRDkPaTCiCuBjORvY9zQ

The 2026 initial training dates for Community Alternatives Program consumer direction are now available.

04/22/2025

Please see below a memo received from NC Medicaid today regarding an informational opportunity for consumer directed families. Anyone is free to register and participate. This is not a required session. Footprints does not have any additional information regarding this session. The link to register is included in the information below.

Consumer Direction Training Opportunity for Beneficiaries and Families Hosted by Applied Self-Direction



Training opportunity for individuals and their families who direct their care through the consumer-directed services. You are encouraged to send to this training opportunity to CD waiver beneficiaries and their families so they can sign up and learn more about how states administer consumer direction programs. A brief training overview and registration link is included below.



Behind the Curtain: Understanding State Administration of Self-Direction
Wednesday, April 23rd from 2-3 PM (EDT)

Designed specifically for people who self-direct, families, and advocates, this session offers an inside look at how states administer self-direction programs. State administrators will share candid insights about effective advocacy approaches, common misconceptions, and strategies for productive partnerships between advocates and state agencies. Learn what helps states advance self-direction initiatives and how advocates can most effectively support program improvements. Get practical tips for engaging with state agencies and understanding the constraints and opportunities that shape program decisions.

Sign me up!



NC Medicaid

Send a message to learn more

01/10/2025

Hello Footprints families!

As you are likely aware the state is preparing for incoming winter weather moving into the Carolinas today. Forecasts suggest a mix of rain, sleet and snow will be moving across the state for most of the day today and through the evening hours which could result in power outages and dangerous road conditions. Governor Josh Stein has declared a state of emergency to ensure resources are in place to meet the needs of North Carolina residents over the next couple days.

In anticipation of the storm, it is helpful to ensure that you have all emergency kits stocked and ready. Create an emergency supply kit with essentials like blankets, flashlights, batteries, non-perishable foods and first aid items. Make a family communications plan that details what you will do in case of emergency and ensure that emergency contact information is up to date. Bring pets indoors and move other animals or livestock to sheltered areas. Fill up your car with gas. Ensure that your electronic devices are charged. Ensure that your child's necessary care supplies are collected in a convenient location in the event that you should need to evacuate quickly.

If you are in need of assistance with locating resources or your family has to leave your home as a result of the storm, please reach out to your assigned case manager..

You can obtain information about support resources in your area such as shelters, meal sites, supply distribution points and recovery assistance by dialing 2-1-1. This service is available 24 hours/day 7 days/week.

You can also find additional resources and up to date emergency information by visiting:

www.readync.org

Be alert. Check weather updates for your area often. Be cautious and stay safe!

Plan. Prepare. Stay Informed. Helene Information and Resources Emergency Information Current Weather Conditions Evacuation Orders Evacuation Routes Road Conditions Power Outages Shelters Flood Gauges - FIMAN Disaster Assistance Re-entry Registration Nuclear Emergencies Hurricane Guide PLAN Discuss w...

01/02/2025

Happy New Year Footprints families! We have received the following announcement as of this morning regarding training webinar dates for consumer directed services.

Participation in an annual training webinar by the employer of record is now a requirement for all beneficiaries currently participating in or wishing to participate in consumer directed services.

We will share additional training dates when they are made available!
____________________________________________________________________

CME Training Announcement:

The Community Alternatives Program for Children and Disabled Adults (CAP/C and CAP/DA) is in the process of posting the 2025 Consumer Direction training schedule, which will be posted after January 6, 2025. In the interim, the following Consumer Direction training is currently open for registration:

January 23, 2025, at 9:30 am – 12 pm

Registration link: https://attendee.gotowebinar.com/register/8658315862154659678

How to register:

Click the registration link.
When the link opens, type in your first name, last name, and email address.
Click register.
Once you click register, you will receive an email stating that you are registered for the training.
A notice will also pop up to add this event to your calendar. Click on “Add to Calendar” and follow the prompts.
Your training registration is now complete.
On the day of the training, click the join webinar link to join online.
In your registration confirmation email, there is an option for you to join by telephone if that works best for you.
If you need help with registering, please send an email to [email protected].

CAP Team

11/26/2024

If your family uses consumer direction or would like to explore a transition to consumer directed services and the employer has not yet participated in a training session this is the LAST opportunity for 2024!!

If you have questions please reach out to us and we are happy to assist!

***********************************************************************

The last mandatory Community Alternatives Program for Children and Disabled Adults (CAP/C and CAP/DA) consumer direction training for calendar year 2024 is planned for Wednesday, December 11, 2024 from 5:30 p.m. to 8:00 p.m.

Please inform or assist waiver participants newly interested in consumer direction or those who have not attended a training to register for this training if they plan to begin or continue consumer direction in December 2024 or early January 2025. To meet the eligibility requirements to self-direct, a consumer direction training certificate issued by NC Medicaid must be uploaded in the e-CAP system to support the approval of the plan of care.

To register for the December 11, 2024 training, click this link: https://attendee.gotowebinar.com/rt/7894109094310780255.

Guidance on how to register is listed below:

How to register:

Click on the registration link.
When the link opens, select the Dec. 11 webinar date using the drop-down arrow on the far right of the bar.
Type in your first name, last name, and email address.
Click register once you have typed in your full name and email address.
When you click register, you will receive a notice that you are registered for the training. The notice will include a link to log into the training and a telephone number to listen to the training if you prefer that over logging in.
A notice will also pop up to add this event to your calendar to remind you of the coming training. Click on “Add to Calendar” and follow the prompts.
Your training registration is now complete.
On the day of the training, click on the join webinar link to log in on your computer or dial the telephone number along with the access number to listen in.

When sharing this information with your waiver participants, please provide them with Michelle Codrington’s contact information ([email protected]) if technical support is needed to register for the last webinar for this year.

The 2025 Training Calendar will be shared in December 2024.

Send a message to learn more

11/04/2024

CONSUMER DIRECTION TRAINING FOR HURRICANE HELENE FAMILIES

Hello Footprints Families

This training is for families who have been impacted by Hurricane Helene who may not have access to internet at home currently.

DHB is offering a training for individuals needing to complete the consumer direction webinar to access consumer directed services.

The training will enable families to participate telephonically if needed.

NOTE: THIS TRAINING IS THIS AFTERNOON FROM 3-4PM. (We apologize for the limited notice, the information was just shared with CMEs this morning)

If you need assistance registering for the training please reach out to us so we can assist you to register by phone.

November 4th- from 3:00 p.m. to 4:00 p.m. – Hurricane Helene Recovery Guidance for Consumer Direction Required Training https://attendee.gotowebinar.com/register/205034072812867673
Click on the registration link below that is blue.
Type in your first name, last name, and email address.
Click register once you have typed in your name and email address.
When you click register, you will receive a notice that you are registered for the training.
A notice will also pop up to add this event to your calendar. Click on “Add to Calendar” and follow the prompts.
Your training registration is now complete.
On the day of the training, click on the join webinar link to join.
In your confirmed registration link, there is an option for you to join by telephone if you prefer that over listening on your computer

09/30/2024

As we work to touch base with everyone following this weekend's storm, we wanted to provide some updated contact info for families who live in the hardest hit areas. A few of our case managers have been impacted by the flooding and are experiencing power, internet and cell outages themselves. We have established an emergency contact case manager for our families in the impacted areas. The emergency contact case manager will be able to provide assistance related to your CAPC services and answer any questions that you may have in the event that you are not able to reach your assigned case manager.

The emergency contact case managers are as follows:

Buncombe County -- Maria Garrison 980-525-0415

Burke, Cleveland, McDowell, Polk and Rutherford County -- Whitney Downing 704-412-2144 x 128

Haywood, Henderson, Jackson, and Transylvania County -- Miranda Adams 980-525-2463

Families in any county are also always welcome to reach out to the office directly during business hours by calling 704-412-2144 and pressing option 0 and our receptionist can direct you.

We are here to assist!

Send a message to learn more