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IMU Fiber

IMU Fiber Connect with the Best! Your hometown internet, TV and phone provider for Indianola

Operating as usual

03/05/2022

UPDATE 8:30PM - We have received notice that the repair crews are now hands off the fiber and service has been restored. We are back to full capacity on our main route. For customers experiencing issues with DVR recordings, those should also now be resolved. Once again we apologize for the inconvenience and we would like to thank you for being an IMU Fiber customer. We hope you have a great weekend!

IMU Fiber has been notified by our service partner that our main transport line has been cut by construction crews in Des Moines. Crews are on site and actively working to fix that connection. We have been given 10:00pm as the estimated time to recovery. We are currently providing service on our backup route and will continue to do so until the main line is fixed. This route currently does not have the same capacity as our main transport line, so you may experience slower speeds as we work through our peak usage time this evening. TV customers may experience picture quality issues on channels 35 and above. If you are able to limit your internet usage between now and 10:00pm that would be appreciated. We apologize for the inconvenience and will update you on progress as we get reports.

03/04/2022

Each Spring and Fall, cable companies experience a technical phenomenon called "sun outages." For a period of about a week, the sun causes "solar interference" to all geostationary TV satellite signals. As the sun's path across the sky gets lower each day, there are times when it is in a direct line behind a communication satellite that is sending signals to a receiving satellite dish here on earth. When the dish antenna is looking into the sun, the interference from the sun overrides the signals from the satellite. This is when a sun outage occurs.

Sun outages occur during the months of February/March and September/October and can last as long as 15 minutes a day and take place over a period of up to 10 days. The effects of a sun outage vary in degree from minimal to total outage throughout the 7 day period. Once it reaches its peak, the interference will gradually decrease becoming less noticeable each day after.

Unfortunately, there is technically nothing we can do to prevent sun outages from occurring. Each satellite service that we receive signals from will experience this interference at predictable times.

Approximate dates and times of the outages will be from March 2nd 2022 to March 6th 2022. Times and durations for individual channels will vary.

12/30/2021

IMU Fiber TV Customers - NBCSN channel 41 will no longer be available after Jan 1. NBC Universal has made the decision to no longer broadcast this network. Much of the content on NBCSN will be moving to the USA Network, channel 96, or CNBC, channel 60. Please check your guide on these channels to find the new home of your favorite NBCSN sports and shows.

Photos from Indianola Municipal Utilities's post
11/11/2021

Photos from Indianola Municipal Utilities's post

10/29/2021
Live Sports Streaming, Original Shows & Award-Winning Documentaries

Another weekend which means more Iowa and Iowa State Football!

#9 Iowa plays at Wisconsin at 11:00 AM and will be aired on ESPN (ch.35).

#22 Iowa State will be playing at West Virginia at 1:00 PM and that game is on ESPN+.
Since ESPN+ is their streaming service you would need to set up an account with them which you can do here https://plus.espn.com/.

Stream exclusive live sports from UFC, Baseball, College Basketball, Soccer, Golf, and more. Plus, get ESPN+ for the cost of $6.99 monthly or $69.99 with an annual subscription

10/15/2021

Both Iowa teams will be back on the field for college football this weekend!

#2 Iowa faces Purdue in Iowa City tomorrow at 2:30 on ABC (ch.5) and Iowa State will be on the road against Kansas State and that game kicks off at 6:30 and will be on ESPN 2 (ch.36).

Some other providers don't offer ABC so be sure to invite your Hawkeye friends over so they don't miss the big game!

#3 Iowa Hawkeyes will host #4 Penn State at Kinnick Stadium on Saturday at 3:00 PM, the game will be televised on Fox (c...
10/08/2021

#3 Iowa Hawkeyes will host #4 Penn State at Kinnick Stadium on Saturday at 3:00 PM, the game will be televised on Fox (channel 17). Be sure to tune in to watch the game and support the Hawks!

Iowa State is on a bye week so they have the weekend off but will be back in action next weekend when they face Kansas State.

More college football this weekend! #5 Iowa hosts Colorado State at 2:30 tomorrow on Fox Sports 1 (ch. 37).#14 Iowa Stat...
09/24/2021

More college football this weekend!

#5 Iowa hosts Colorado State at 2:30 tomorrow on Fox Sports 1 (ch. 37).

#14 Iowa State travels to Texas to play Baylor also at 2:30 tomorrow on Fox (ch. 17).

Make sure you have your TV's set to cheer on the Iowa teams!!

After a well fought battle last weekend both the local teams are back in action this weekend! The 5th ranked Iowa Hawkey...
09/17/2021

After a well fought battle last weekend both the local teams are back in action this weekend!

The 5th ranked Iowa Hawkeyes are hosting the Kent State Golden Flashes in Kinnick Stadium at 2:30 PM which will be aired on the Big Ten Network (ch. 38).

The 14th ranked Iowa State Cyclones will be traveling to Las Vegas to play the UNLV Rebels at 9:30 PM on CBSSN. CBSSN is a channel that is not offered within our lineup. There are a few different options to stream that channel including YouTubeTV, Hulu TV, and FuboTV.

We're growing! IMU Fiber has a full time Network Support Specialist position available. Come join the team at Indianola'...
09/16/2021
Careers

We're growing! IMU Fiber has a full time Network Support Specialist position available. Come join the team at Indianola's top internet provider. Fast paced, challenging and fun work environment. Plus a really short commute if you happen to live in Indianola!

Not looking for a fulltime position? No problem! We also have a part time Support Specialist position available as well.

Need flexible hours? This will work.

How about close to schools? Our office is less than 2 miles to all of them.

Simpson student wanting some real work experience with pay? Check it out!

Full job details for both can be found at: https://www.indianola.com/careers/

Employment Application Current Openings Network Support Specialist Part Time Support Specialist

It's the big weekend! #10 Iowa Hawkeyes vs #9 Iowa State Cyclones in Ames this weekend! Kickoff is at 3:30 on Saturday o...
09/09/2021

It's the big weekend! #10 Iowa Hawkeyes vs #9 Iowa State Cyclones in Ames this weekend! Kickoff is at 3:30 on Saturday on WOI (channel 5). If you have a friend or a neighbor who doesn't get that channel be sure to invite them over for the game!

Will the CyHawk trophy be going back to Iowa City again this year or will it find a new home in Ames? Let's hear some score predictions!!

09/03/2021

IMU TV Customers - Another programming change to announce. Nexstar Media Group who owns WHO TV has decided to now program SportsGrid on channel 14 instead of WHO weather. SportsGrid is marketed as the nation’s first and only 24-hour program service dedicated to the passionate sports fantasy and wagering audience. We hope you enjoy the channel!

With college football coming back this weekend we want to make sure you don't miss the games!#17 Indiana Hoosiers at #18...
09/02/2021

With college football coming back this weekend we want to make sure you don't miss the games!

#17 Indiana Hoosiers at #18 Iowa Hawkeyes 2:30 PM on Big Ten Network (ch. 38)

University of Northern Iowa Panthers at #7 Iowa State Cyclones 3:30 PM on ESPN+.

Since ESPN+ is a streaming service provided by ESPN you would need to set up an account with them to be able to watch that game which you can do here https://plus.espn.com/

09/01/2021

IMU Fiber TV customers - There is a new channel now available in our Sports Plus package! The ACC Network is now available on channel 309. This will replace ESPN Classic on channel 302 and bring you all the best sports action from the ACC conference. The ACC is a 15 member conference featuring schools such as Notre Dame, Duke, Clemson, North Carolina, Boston College, Louisville, Virginia and Florida State.

If you would like to subscribe to our Sports Plus Package that features channels such as the ACC, SEC, Pac12 and Big Ten give us a call at 515-961-9444.

*If you are a current Sports Plus subscriber and are not seeing the ACC Network on channel 309 please reboot your set top box.

08/16/2021

IMU Fiber will begin performing ONT (router) updates on Tuesday, August 24 during the overnight hours. Updates will be rolled out gradually to customers over the course of several nights and we are currently planning on everything being completed by Friday, September 3. Your ONT may reboot once the update is finished. If you are using your own wifi access device it may need to be rebooted to reconnect. If you experience any issues please contact us at 515-961-9444 or by emailing [email protected]. We appreciate your understanding as we perform this equipment update. Thanks for being an IMU Fiber customer!

03/08/2021
Providing 100 percent of your daily recommended value.
03/05/2021

Providing 100 percent of your daily recommended value.

01/12/2021

We have a part time technical support position available at IMU Fiber! This is a front-line customer service position. Must be able to effectively communicate product and service information, feature functionality, answer billing questions, schedule installs and explain equipment usage to each customer for all services. If you like helping people, troubleshooting problems and need around 30 hours per week then take a look at the full job description.

https://www.indianola.com/careers/part-time-tier-i-technical-support-specialist/

IMU fiber is Jim Clymond's legacy as he leaves utility board
12/10/2020
IMU fiber is Jim Clymond's legacy as he leaves utility board

IMU fiber is Jim Clymond's legacy as he leaves utility board

When you settle in your chair tonight and flip on the television while your kids stream their favorite YouTube videos and your spouse disappears to join a Zoom meeting, but

When you look at your broadband bill today, you may discover some extra fees you weren’t expecting.  IMU Fiber won’t sur...
06/15/2018

When you look at your broadband bill today, you may discover some extra fees you weren’t expecting. IMU Fiber won’t surprise you with a “broadcast TV surcharge” or “regional sports surcharge”. Our goal is to make our fees as transparent as possible.

06/07/2018

We’re using social media to keep everyone updated on IMU Fiber. Help us spread the word by sharing our page with you friends!

One of the big advantages of having a community-owned telecommunications company like IMU Fiber is the fact that we exis...
06/04/2018

One of the big advantages of having a community-owned telecommunications company like IMU Fiber is the fact that we exist only to serve the citizens of Indianola and not to create profits for outside companies.
Local Is BETTER. BETTER is COMING

FIBER FACT: Did you know there are nearly 15,000 fiber optic splices that will be done during construction? Technicians ...
11/17/2017

FIBER FACT: Did you know there are nearly 15,000 fiber optic splices that will be done during construction? Technicians will use a device called a "fusion splicer" to connect two segments of fiber optic cable.

09/15/2017

Out first edition of "Fiber Focus".

08/04/2017

Ribbon cutting

What a beautiful day for the Indianola Fiber ribbon cutting!  Join us in person or on Facebook Live at 11am.
08/04/2017

What a beautiful day for the Indianola Fiber ribbon cutting! Join us in person or on Facebook Live at 11am.

07/20/2017

Help us spread the word about the Indianola Fiber page! Share with your friends and neighbors so we can keep as many people updated as possible.

Address

110 S B St
Indianola, IA
50125

Opening Hours

Monday 8am - 5pm
Tuesday 8am - 5pm
Wednesday 8am - 5pm
Thursday 8am - 5pm
Friday 8am - 5pm

Telephone

+15159619444

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Comments

severe pixilation on channel 5 again tonight
Severe pixilation on channel 59!!! frequently have trouble with this channel! What goes on here?
Lots of pixilating last couple of days. I know there was an upgrade, but, since that upgrade, I have problems with pixilation and skipping.
TV frozen, complete loss of service.
Where is my ESPN channel??
I have three units. (set top boxes). The on screen guide is gone on all the TVs. So, the restart function is gone as well as the guide that shows channel but no programming, 'no title' is the wording that displays on every channel since about 10 last night.
Why? This morning, while watching ABC channel (KCCI) I get the following message scrolled across my screen. Quote "A broadcast or cable system has issued a required monthly test for the following counties or areas: IOWA, at 8:59 a.m. Nov 4, 2020 effective until until 9:59 a.m. message from WHO AM" How or why did I get a message like this that interrupted the broadcast. The message was a bright green bar across the top of the screen. What is this? Where did it come from?
Issues connecting to various things this morning. I tried leaving voicemail with support, the voicemailbox is full. I have already reset the gateway modem. These issues are occurring on both a PC and an Android phone. Moving phone to cellular data resolves issue.

Skype for Business keeps disconnecting or not connection.

Citrix Xen Desktop Gateway services won't connect.

Speedtest.net shows 0 upload speed (it never completes upload test).
Sept 23. Wednesday. Restart TV function continues to be intermittent. It works sometimes, and sometimes it does not. Also, I am having issues with the extended channels .. sometimes (I cannot detect a pattern) while I am watching a show, I just lose signal. That informational scroll across the screen saying that the signal is lost. Usually, I can change the channel and then go back and it will be there again. But, then, I have lost a few moments of whatever I was watching. Today, the channel guide is acting strangely, i.e. when I page through the guide, it takes a second or two for the guide to 'populate' the sections. Hate to complain, but, these may be issues that you may not know about. I would complain about internet on my laptop too, but, my laptop is old, so, I am not sure if the hesitation I have on there is due to the age of my laptop or the irregularity of the signal from IMU.
Saturday, 9/5/2020.. restart function not working again today.
Is there any way to increase the size of the TV guide? We have difficulty reading the guide with the size it is. On the old guide, there was an option to increase the size of print a little. Is there an alternate guide that can be used for people with difficulty reading the small print from across the room? The increased information is nice, but, we have trouble reading it.
Just lost channel 5 (ABC) ...
not sure whose fault, but, thought I would let you know... probably weather related?
x

Other Government Organizations in Indianola (show all)

Indianola Chamber of Commerce Warren County Leadership Institute Warren County Courthouse (Iowa) Warren County Veteran's Affairs Indianola Municipal Utilities Warren County Extension & 4-H Indianola Downtown Indianola Public Library Warren County Historic Preservation Commission Warren County Health Services Warren County Health Services Necessity Pantry of Warren County WC Fire Academy Indianola Police Department City of Indianola #thinkindianolafirst