UPDATE 8:30PM - We have received notice that the repair crews are now hands off the fiber and service has been restored. We are back to full capacity on our main route. For customers experiencing issues with DVR recordings, those should also now be resolved. Once again we apologize for the inconvenience and we would like to thank you for being an IMU Fiber customer. We hope you have a great weekend!
IMU Fiber has been notified by our service partner that our main transport line has been cut by construction crews in Des Moines. Crews are on site and actively working to fix that connection. We have been given 10:00pm as the estimated time to recovery. We are currently providing service on our backup route and will continue to do so until the main line is fixed. This route currently does not have the same capacity as our main transport line, so you may experience slower speeds as we work through our peak usage time this evening. TV customers may experience picture quality issues on channels 35 and above. If you are able to limit your internet usage between now and 10:00pm that would be appreciated. We apologize for the inconvenience and will update you on progress as we get reports.