IMU Fiber

05/26/2020

TV services have been restored. If you are still having issues please call our customer support center at 961-9444. We apologize for the short interruption in service.

05/26/2020

We are currently experiencing a disruption in TV service from our provider. This is affecting all channels above 30 at the current time. They are aware of the issue and working to fix the problem. For customers with DVR you may use the Restart TV function to watch current programs on channels above 30. We will update again once the issue has been resolved.

05/19/2020

IMU Fiber will be performing system maintenance between 4:00 and 6:00 am on Wednesday, May 20. While we do not expect any lengthy system outages there will be periods that phone and internet service may not be available for all customers. We appreciate your understanding as we continue to expand and upgrade our system for the future.

05/15/2020

IMU Fiber is currently experiencing issues with DVR and Catchup/Restart TV. We are working with our provider to correct the issues but at this time we do not have an ETA for a fix. We will post additional information as we receive updates from our provider. We apologize for the interruption and inconvenience.

05/12/2020

IMU Fiber has been notified by our upstream provider that they will be performing fiber maintenance on our primary transport line between midnight and 6:00 am on Thursday, May 14. IMU Fiber has two additional redundant transport paths in place and we do not anticipate any major service interruptions. However, as with any maintenance window, there is always the possibility of other service outages during this time.

We appreciate your understanding and thank you again for being an IMU Fiber customer.

05/12/2020

IMU Fiber will be performing system maintenance on Wednesday, May 13 between 5:00 am and 6:00 am. The only service we expect to be affected will be DVR and catchup/restart TV. However, as is the case with any system maintenance, other services could also be affected during this window.

As always we appreciate your understanding as we continue to expand and update our system for the future.

05/06/2020

IMU Fiber will be doing maintenance again on Thursday morning May 7th from 5:00 am to 6:00 am. The only service interruption we anticipate is signal degradation in our unicast stream. This will affect DVR and catch up/restart TV during this time frame.

As always we appreciate your understanding as we continue to update our system for the future. Thanks for being an IMU Fiber customer!

05/05/2020

IMU Fiber will be performing system maintenance tomorrow morning May 6 between 5:00 and 6:00 am. We do not expect any disruption in services during this maintenance period however there may be some signal degradation on our unicast signal. This may cause some short lived TV playback issues for customers using DVR and catchup/restart during this time frame.

We appreciate your understanding as we work to expand and maintain our system for the future. Thanks again for being an IMU FIber customer.

04/29/2020

At 8:38 this morning IMU Fiber experienced an internet outage caused by a routing failure with our upstream provider in Cedar Falls. IMU Fiber engineers were able to reroute around the problem and services were restored at 9:13. If you are still experiencing issues, please contact our Customer Service Center at (515)961-9444 or e-mail [email protected]. We apologize for the downtime and thank you for being an IMU Fiber customer.

04/29/2020

We are aware of an internet outage. It has been determined it is an upstream provider issue. Staff is currently working to restore services as quickly as possible.

03/27/2020

Update for Fiber TV Customers

We have resolved the issue causing severe pixelation on multiple channels. If you continue to experience tiling or service related issues, please call 961-9444 and select the option to speak with our on call technician. We apologize for the disruption to your service and appreciate your patience and understanding. Thank you for your support.

03/27/2020

Fiber TV Customers

We are currently working on an issue that is causing tiling and pixelation on multiple channels. We will provide more updates as we can.

03/16/2020

We have received notice that some Verizon wireless customers may be having issues calling landline numbers across eastern Iowa. This appears to be a problem on Verizon's end as it is impacting other carriers as well. If we receive additional information we will pass it along.

03/13/2020

COVID-19 Facts | Indianola, IA - Official Website

IMU like other public entities is monitoring the COVID-19 situation and is preparing to make changes as necessary to combat the spread of this virus. The safety and wellbeing of our customers and employees is a top priority.

While we are committed to serve our customers as needed, we encourage our customers to practice social distancing. IMU Customers can access account information online at www.indianola.com . Customers can access statement information or make payments by choosing the green “pay bill” link. Customer service staff can also answer any questions or provide information by calling them at 515-961-9444. Customers can always continue to submit payments by mail, or by utilizing our drop box available in the IMU Customer Service Center parking lot at 210 W 2nd Ave.

Due to the limited customer interactions, our electrical and water service departments are operating on a business as usual basis, and will continue to monitor operations and maintain critical infrastructure to provide safe and reliable electrical and water service as they always have.

Installation of fiber services will continue as scheduled. Our fiber technical support team will make greater use of our remote diagnostic resources, and make more use of phone support, prior to scheduling in-home service visits. Our fiber network engineers will continue to monitor our bandwidth capacity, to ensure the expected increase in network traffic from work from home customers will not impact reliability of service.

We will continue to closely monitor the situation and evaluate additional measures to protect and support our community.

For additional information about recommended safety precautions regarding COVID-19 please visit https://www.cdc.gov/coronavirus/2019-ncov/index.html and http://www.indianolaiowa.gov/892/COVID-19-Facts

The City of Indianola Public Safety Group (PSG) is monitoring the evolution of the COVID-19 Illness. The PSG gathers information from the Center for Disease Control (CDC) and Iowa Department of Public Health (IDPH) that is based on facts and historical testing of communicable illnesses. The PSG’s ...

03/10/2020

The DVR issues have been fixed. Recordings should now be working properly. Catch up and restart will also be functioning normally though you may still see some errors from the previous 72 hours. Going forward catch up and restart should be functioning correctly.

03/10/2020

We are currently working with our DVR provider to fix an issue that is preventing users from selecting shows to record in the future. We also believe this same issue is causing some programs to not correctly playback using catchup and restart. We hope to have a solution soon and will post updates once we have further information. We appreciate your patience as we work to fix the problem.

03/05/2020

We have fixed the fiber issue on the east side of town. If you're still experiencing problems please reboot your ONT. We will be returning all calls left on the tech voicemail in the next hour or so.

03/05/2020

We have a fiber issue on the east side of town that is currently affecting around 30 customers. We are working to get things back up and running. We'll post again once services are restored.

02/26/2020

IMU Fiber TV customers - We will be entering the Spring sun outage window next week.

Each Spring and Fall, cable companies experience a technical phenomenon called "sun outages." For a period of about a week, the sun causes "solar interference" to all geostationary satellite signals. As the sun's path across the sky changes, there are times when it is in a direct line behind a communication satellite that is sending signals to a receiving satellite dish here on earth. When the dish antenna is looking into the sun, the interference from the sun overrides the signals from the satellite. This is when a sun outage occurs.
Sun outages occur during the months of February/March and September/October and can last as long as 15 minutes a day and take place over a period of up to 10 days. The effects of a sun outage vary in degree from minimal to total outage throughout the 10 day period. Once it reaches its peak, the interference will gradually decrease becoming less noticeable each day after.

Unfortunately, there is technically nothing we can do to prevent sun outages from occurring. Each satellite service that we receive signals from will experience this interference at some point.

Approximate dates and times of the outages will be from March 1st 2020 to March 5th 2020. Times and duration for individual channels will vary.

02/18/2020

Hey Cubs fans! The Marquee Network officially launches on Saturday. The Marquee Network will be your home for Chicago Cubs baseball in 2020 and can be seen on Channel 42 for IMU Fiber TV customers with the Expanded TV package. Go! Cubs! Go!

01/27/2020

NBC Sports Chicago Channel 39 and NBC Sports Chicago Plus Channel 40 to be Removed from TV Lineup February 1.

As a community-owned cable system, we work to satisfy the wide range of customers’ viewing preferences and deliver the best value for your dollar.

Starting in 2020, NBC Sports Chicago will no longer broadcast Chicago Cubs games. The Cubs have chosen to form their own independent sports network, the Cubs Marquee Sports Network. The Marquee Network will broadcast most Cubs regular season games. IMU Fiber has negotiated and signed a contract with Marquee Sports Network, and we will have that channel available when the it launches later in February.

Even as they lose the Cubs games, NBC Sports Chicago is still demanding a significant monthly fee to provide the network to IMU Fiber customers. They also refuse to allow us to place the channel on a sports tier for customers who want the network. Rising network fees are the main reason cable and satellite TV bills go up from year to year. If we retained NBC Sports Chicago, the cost to IMU Fiber customers would be over $45,000 per year.

IMU Fiber understands the importance of Chicago Cubs baseball to our customers. We will continue coverage of the Cubs with the Marquee Network, but we also understand that some customers may be disappointed in the decision to discontinue carriage of NBC Sports Chicago. IMU Fiber tries to avoid dropping channels. However, we believe it is a necessary step this time to keep cable service affordable.

If you have any comments or suggestions regarding our TV channel lineup, please email us at [email protected].

01/21/2020

IMU Fiber will be performing system maintenance between 5:00 and 6:00 am on Wednesday, January 22. We do not expect any widespread outage but there is the possibility of a short service interruption. For TV customers - Channels 5, 8, 11, 13 and their substations will be briefly down as we swap out a splitter at the water tower. We appreciate your understanding as we perform updates to our system..

01/18/2020

TV Customers - If you are seeing an "unable to connect to coax bridge" message as power is restored please reboot your set top box. This is the box that says Amino on the front. The set top boxes will sometimes boot up faster than the ONT and you will see this message.

01/06/2020

IMU Fiber will be updating our water tower TV equipment January 7 between 5:00 and 5:30 am. This will involve a few reboots of the equipment to install updates. Each reboot will take the signal of channels 30 and lower off the air for a couple of minutes. We appreciate your understanding as we work to keep our system updated.

01/02/2020

Good News! We are pleased to announce that we have reached an agreement with FOX to continue to provide their programming on your lineup. There will be no disruption in service.

Each year, the cost of delivering the programming our customers want to see increases substantially. We are tough negotiators on your behalf so that we can reach the best agreements with programmers. Our commitment has always been to give you the right combination of networks at the best value possible.

We value you as a customer and appreciate your patience and support as we worked through our negotiations with FOX.

01/01/2020

It appears that our buying cooperative has reached a tentative deal with Fox Networks. Fox News , FS1, FS2, and FOX Business will not be blacked out at midnight. We want to thank our customers for their support and our efforts to come to a reasonable deal.

12/31/2019

Millions of TV homes could lose @FoxNews due to bad faith, hardball tactics by #Fox late in negotiations to renew @FoxNews. Crazy! #PlayFairandBalanced and sign the deal for Fox News renewal for its loyal viewers in small-town/rural America. #SignTheDealFox!

12/31/2019

Here's an update on the Fox Network stations. While our cooperative continues to work toward a fair agreement with Fox, there is still a chance Fox may take their channels dark on IMU Fiber after midnight tonight. That includes Fox Sports 1 (Ch. 37), Fox News Channel (C. 57), Fox Business News (Ch. 58), and FS2 (Ch. 320). We'll update Facebook later if we learn more.

12/30/2019

Attention IMU Fiber Customers: While negotiations continue between the National Cable Television Cooperative on behalf of IMU FIber and hundreds of other small, locally-owned cable providers, there is a chance that Fox Networks may remove several of their channels at midnight tomorrow night. We're trying hard to hold the line on the outrageous rate increases they've asked for, and are hopeful that a deal can still be reached before the deadline. We appreciate your patience as we do all we can to negotiate a reasonable deal with Fox.

11/09/2019

Hey TV subscribers! It's going to be cold next week.☃️ We have just the thing to take your mind off snow, cold and early sunsets... FREE MOVIES! 🎬 Check out Starz/Encore channels 420-431 now through November 18th for a free preview. Like what you're seeing and want great Starz content all the time? Give us a call at 961-9444 and we can add it to your account for just $12 a month. That's 12 additional channels for just $12 a month. Enjoy your free preview and thanks for being an IMU Fiber customer!

10/07/2019

Technical Support Specialist | Indianola Municipal Utilities

We're hiring!

IMU Fiber has a technical support specialist position open. We're looking for that person that you always call to setup your new TV, iPhone, computer or tablet. Someone who is organized and likes to solve problems and can switch projects on the drop of a dime. If you're that person (or know that person) check out our full job description here:

https://www.indianola.com/careers/technical-support-specialist/

We would love to have someone with experience but if you're a quick learner and go-getter we're happy to train as well.

Good starting salary with scheduled raises. Great benefits and a job close to home if you live in Indianola!

Check us out today!

Indianola Municipal Utilities is accepting applications for the position of Technical Support Specialist in the Communications Utility Department. This position’s responsibilities include, but aren’t limited to: Responds, investigates, and solves Tier 1 and Tier 2 customer support calls and serv...

10/05/2019

We are currently having issues with one of our TV receivers. This is affecting the Hallmark, HGTV and Food channels. We are working to correct the issue and will have services back as soon as possible. We appreciate your patience as we work through this problem.

08/22/2019

Our maintenance scheduled for Thursday, August 22 has been completed. All services are up and functioning. If you experience any issues please call 961-9444 and leave a message for the on call tech. Thanks again for being an IMU Fiber customer!

08/19/2019

We will be doing some early morning maintenance on Thursday, August 22 between 5:00 and 6:00 am that will affect internet service. We expect any interruptions to be short but there may be multiple interruptions during the maintenance window. We appreciate your understanding as we update our system. Thanks for being an IMU Fiber customer!

06/26/2019

DVR services are back up and working. There is the possibility that some records set for earlier today will not be playable but anything prior should be fine. You may also find a few shows from earlier today that will not be available for Catch-up playback as well. We apologize if this has occurred to any of your recordings.