IMU Fiber

IMU Fiber Indianola Municipal Utilities is building a fiber network to every home and business! Follow us to learn more about the project and for regular updates
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Operating as usual

09/01/2020

IMU Fiber TV customers - Our upstream provider will be performing maintenance on Wednesday, September 2nd between 1:00 am and 5:00 am. During this time they will upgrade the NDVR server. Assets (shows) may not record during this time window. Also Catch-up and Restart functionality may not be available during the maintenance period.

08/24/2020

We will be performing ONT (router) updates over the course of the next few weeks for most residential customers. This is normal maintenance designed to keep your equipment in the house updated with the latest firmware and features. We will be performing the maintenance between the hours of 2:00 am and 5:00 am. During this time your ONT may reboot to complete the update installation and services will be unavailable for a few minutes as the system powers back on. All SSID names, passwords and static IP addresses will remain the same after the update. If you happen to lose service for an extended time please try rebooting your ONT by pulling the power cable from the wall outlet and then plugging it back in. If you're still having issues please email us at [email protected] or call our technical support number at 961-9444 between 8:00 am and 10:00 pm. We thank you for being an IMU Fiber customer!

11/09/2019

Hey TV subscribers! It's going to be cold next week.☃️ We have just the thing to take your mind off snow, cold and early sunsets... FREE MOVIES! 🎬 Check out Starz/Encore channels 420-431 now through November 18th for a free preview. Like what you're seeing and want great Starz content all the time? Give us a call at 961-9444 and we can add it to your account for just $12 a month. That's 12 additional channels for just $12 a month. Enjoy your free preview and thanks for being an IMU Fiber customer!

We're hiring!IMU Fiber has a technical support specialist position open. We're looking for that person that you always c...
10/07/2019
Technical Support Specialist | Indianola Municipal Utilities

We're hiring!

IMU Fiber has a technical support specialist position open. We're looking for that person that you always call to setup your new TV, iPhone, computer or tablet. Someone who is organized and likes to solve problems and can switch projects on the drop of a dime. If you're that person (or know that person) check out our full job description here:

https://www.indianola.com/careers/technical-support-specialist/

We would love to have someone with experience but if you're a quick learner and go-getter we're happy to train as well.

Good starting salary with scheduled raises. Great benefits and a job close to home if you live in Indianola!

Check us out today!

Indianola Municipal Utilities is accepting applications for the position of Technical Support Specialist in the Communications Utility Department. This position’s responsibilities include, but aren’t limited to: Responds, investigates, and solves Tier 1 and Tier 2 customer support calls and serv...

10/05/2019

We are currently having issues with one of our TV receivers. This is affecting the Hallmark, HGTV and Food channels. We are working to correct the issue and will have services back as soon as possible. We appreciate your patience as we work through this problem.

08/22/2019

Our maintenance scheduled for Thursday, August 22 has been completed. All services are up and functioning. If you experience any issues please call 961-9444 and leave a message for the on call tech. Thanks again for being an IMU Fiber customer!

08/19/2019

We will be doing some early morning maintenance on Thursday, August 22 between 5:00 and 6:00 am that will affect internet service. We expect any interruptions to be short but there may be multiple interruptions during the maintenance window. We appreciate your understanding as we update our system. Thanks for being an IMU Fiber customer!

06/26/2019

DVR services are back up and working. There is the possibility that some records set for earlier today will not be playable but anything prior should be fine. You may also find a few shows from earlier today that will not be available for Catch-up playback as well. We apologize if this has occurred to any of your recordings.

Address

110 S B St
Indianola, IA
50125

Opening Hours

Monday 08:00 - 17:00
Tuesday 08:00 - 17:00
Wednesday 08:00 - 17:00
Thursday 08:00 - 17:00
Friday 08:00 - 17:00

Telephone

(515) 961-9444

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Comments

Is there any way to increase the size of the TV guide? We have difficulty reading the guide with the size it is. On the old guide, there was an option to increase the size of print a little. Is there an alternate guide that can be used for people with difficulty reading the small print from across the room? The increased information is nice, but, we have trouble reading it.
Just lost channel 5 (ABC) ... not sure whose fault, but, thought I would let you know... probably weather related?
I understand the maintenance between 3 and 5, but, restart is not working for 7 - 9...???? When will restart TV be available again>
Is anyone else experiencing extreme glitching with the television service? It’s been this way all day today for us.
Is there still a way to watch TV online?
I am having problems every time I try to use the restart function. The sound and picture often pixilates when i restart the show.. I have been patient for a week waiting for the problem to clear up, but, tonight it is worse than ever! What can be done?
We have three TVs.. I am watching normally on the main TV in the living room, we tried the bedroom TV and it appears to work, but, the one downstairs in our basement room just went out, and the error message tells him he needs to put in an activation code .. the TV will not even come on. This happened while he was watching. The guide will not come up. It tells us to enter the activation code supplied by our provider. What do I do now?
Can’t seem to find my post from yesterday. The TV service is very glitchy. Seems every evening when we’re watching any channel it constantly pixilated. Do you not notice it or are you on a different cable service? Sunday night, was terrible.
Anyone else having constant glitching on the tv service? This has been an ongoing problem ever since we switched to it. Tonight is exceptionally bad. 🤔😖
Lost all of our extended channels. I have had problems with pixilation all week ... especially on dvr ... I know storms are moving through, but, I thought signal was sent from afar and weather would not be such a problem
How do you watch a DVD with the IMU fiber remote?
Serious problems with signal tonight..... I am getting very frustrated with this service...