IMU Fiber

09/01/2020

IMU Fiber TV customers - Our upstream provider will be performing maintenance on Wednesday, September 2nd between 1:00 am and 5:00 am. During this time they will upgrade the NDVR server. Assets (shows) may not record during this time window. Also Catch-up and Restart functionality may not be available during the maintenance period.

08/24/2020

We will be performing ONT (router) updates over the course of the next few weeks for most residential customers. This is normal maintenance designed to keep your equipment in the house updated with the latest firmware and features. We will be performing the maintenance between the hours of 2:00 am and 5:00 am. During this time your ONT may reboot to complete the update installation and services will be unavailable for a few minutes as the system powers back on. All SSID names, passwords and static IP addresses will remain the same after the update. If you happen to lose service for an extended time please try rebooting your ONT by pulling the power cable from the wall outlet and then plugging it back in. If you're still having issues please email us at [email protected] or call our technical support number at 961-9444 between 8:00 am and 10:00 pm. We thank you for being an IMU Fiber customer!

11/09/2019

Hey TV subscribers! It's going to be cold next week.☃️ We have just the thing to take your mind off snow, cold and early sunsets... FREE MOVIES! 🎬 Check out Starz/Encore channels 420-431 now through November 18th for a free preview. Like what you're seeing and want great Starz content all the time? Give us a call at 961-9444 and we can add it to your account for just $12 a month. That's 12 additional channels for just $12 a month. Enjoy your free preview and thanks for being an IMU Fiber customer!

10/07/2019

Technical Support Specialist | Indianola Municipal Utilities

We're hiring!

IMU Fiber has a technical support specialist position open. We're looking for that person that you always call to setup your new TV, iPhone, computer or tablet. Someone who is organized and likes to solve problems and can switch projects on the drop of a dime. If you're that person (or know that person) check out our full job description here:

https://www.indianola.com/careers/technical-support-specialist/

We would love to have someone with experience but if you're a quick learner and go-getter we're happy to train as well.

Good starting salary with scheduled raises. Great benefits and a job close to home if you live in Indianola!

Check us out today!

Indianola Municipal Utilities is accepting applications for the position of Technical Support Specialist in the Communications Utility Department. This position’s responsibilities include, but aren’t limited to: Responds, investigates, and solves Tier 1 and Tier 2 customer support calls and serv...

10/05/2019

We are currently having issues with one of our TV receivers. This is affecting the Hallmark, HGTV and Food channels. We are working to correct the issue and will have services back as soon as possible. We appreciate your patience as we work through this problem.

08/22/2019

Our maintenance scheduled for Thursday, August 22 has been completed. All services are up and functioning. If you experience any issues please call 961-9444 and leave a message for the on call tech. Thanks again for being an IMU Fiber customer!

08/19/2019

We will be doing some early morning maintenance on Thursday, August 22 between 5:00 and 6:00 am that will affect internet service. We expect any interruptions to be short but there may be multiple interruptions during the maintenance window. We appreciate your understanding as we update our system. Thanks for being an IMU Fiber customer!

06/26/2019

DVR services are back up and working. There is the possibility that some records set for earlier today will not be playable but anything prior should be fine. You may also find a few shows from earlier today that will not be available for Catch-up playback as well. We apologize if this has occurred to any of your recordings.