Indianola Municipal Utilities

Indianola Municipal Utilities Indianola Municipal Utilities is located in Indianola, Iowa and provides the city with electric, water, and network services.

Operating as usual

06/21/2021

All services should be restored. If you are experiencing issues, please give us a call at 515-961-9444 Option 2.
Thank you!

06/15/2021
www.indianola.com

Below is a link to IMU 2020 water quality report:

https://www.indianola.com/wp-content/uploads/2021/06/2020-WATER-QUALITY-REPORT.pdf

06/10/2021

Streetlights in a portion of the downtown area will be off starting Monday (6/14/2021). Please be aware these lights are off purposefully, and not a problem with the streetlights in this area.

Absolute Concrete has requested that IMU shut the power off, first thing Monday morning, to the street lights in Phase 1 of the Streetscape project in order to remove all the streetlight poles in this phase.

The sections affected will be the 100 block of North Buxton, 100 block of West Salem and 200 block of West Salem.

05/08/2021

All services have been restored

#DrinkingWaterWeek
05/06/2021

#DrinkingWaterWeek

#DrinkingWaterWeek

This week is national drinking water week.Below is your IMU water department staff.  They are responsible for the entire...
05/06/2021

This week is national drinking water week.

Below is your IMU water department staff. They are responsible for the entire treatment and distribution of Indianola's drinking water.

On an average day, this group of dedicated employees makes sure Indianola has the 1.2 million gallons of clean drinking water the city will use. IMU's water department are capable of producing over 3.2 million gallons of water if needed. Water that is #ThereWhenYouNeedIt

This week is national drinking water week.

Below is your IMU water department staff. They are responsible for the entire treatment and distribution of Indianola's drinking water.

On an average day, this group of dedicated employees makes sure Indianola has the 1.2 million gallons of clean drinking water the city will use. IMU's water department are capable of producing over 3.2 million gallons of water if needed. Water that is #ThereWhenYouNeedIt

April 18 was National Lineman Appreciation Day.National Lineman Appreciation Day on April 18th honors the men and women ...
04/19/2021

April 18 was National Lineman Appreciation Day.

National Lineman Appreciation Day on April 18th honors the men and women who work around the clock to keep the power going. If the electricity is on where you are reading this article, you likely have a lineman to thank.

From the electric plant, the grid crisscrossing the country both above and underground and right up to the meters on our homes, these men and women build and maintain the system that keeps our nation running.

Regardless of the source, the electricity has to be transported by employing transformers, power lines and other equipment. Due to the dangerous conditions electricity poses, safety is of utmost importance for both the lineman and the consumer.

When mother nature destroys what our linemen have built up, they are on call to build it back up again as quickly as possible. These men and women work tirelessly to get emergency systems back in working order and urgently return service to remaining areas.

Even when there is no crisis, they work under dangerous conditions on a daily basis. Whether they are working in trenches, near water or on high towers, the risks are extreme.

Join us in thanking the linemen at IMU for their hard work and dedication to the residents of Indianola.

HOW TO OBSERVE #NationalLinemanAppreciationDay

You don’t have to know a lineman to celebrate this day. Give a shoutout on social media to lineman everywhere. You can celebrate the day by thanking your local linemen by using #NationalLinemanAppreciationDay and #thankalineman on Social Media.

The picture includes your IMU electric team of lineman, generation and metering tech and substation techs.

April 18 was National Lineman Appreciation Day.

National Lineman Appreciation Day on April 18th honors the men and women who work around the clock to keep the power going. If the electricity is on where you are reading this article, you likely have a lineman to thank.

From the electric plant, the grid crisscrossing the country both above and underground and right up to the meters on our homes, these men and women build and maintain the system that keeps our nation running.

Regardless of the source, the electricity has to be transported by employing transformers, power lines and other equipment. Due to the dangerous conditions electricity poses, safety is of utmost importance for both the lineman and the consumer.

When mother nature destroys what our linemen have built up, they are on call to build it back up again as quickly as possible. These men and women work tirelessly to get emergency systems back in working order and urgently return service to remaining areas.

Even when there is no crisis, they work under dangerous conditions on a daily basis. Whether they are working in trenches, near water or on high towers, the risks are extreme.

Join us in thanking the linemen at IMU for their hard work and dedication to the residents of Indianola.

HOW TO OBSERVE #NationalLinemanAppreciationDay

You don’t have to know a lineman to celebrate this day. Give a shoutout on social media to lineman everywhere. You can celebrate the day by thanking your local linemen by using #NationalLinemanAppreciationDay and #thankalineman on Social Media.

The picture includes your IMU electric team of lineman, generation and metering tech and substation techs.

04/01/2021
03/25/2021

Indianola Municipal Utilities will hold an information session entitled “Understanding Your Utility Bill” on March 31, 2021, from 6 to 7 p.m. at Indianola City Hall, located at 110 N. First Street.

IMU General Manager Chris DesPlanques will lead the presentation, which will address the information contained in the utility bills, IMU’s and CIty of Indianola rates, and ways residents can monitor and manage their usage.

The session is open to the public and there will be time set aside for questions and answers. No RSVP is required.

IMU Electric Crew replacing an underground 3-phase primary dip on a new transmission pole.
03/03/2021

IMU Electric Crew replacing an underground 3-phase primary dip on a new transmission pole.

IMU Electric Crew replacing an underground 3-phase primary dip on a new transmission pole.

03/03/2021

Please remember: The average temperature for February 2021 was 14 degrees, about 12 degrees below normal

Winter conditions slow down permanent road repairs because concrete needs warmth to fully cure so our streets are safe t...
02/26/2021

Winter conditions slow down permanent road repairs because concrete needs warmth to fully cure so our streets are safe to drive on. Learn how IMU is working to keep roads safe until Spring! https://www.indianola.com/news/imu-clarifies-street-repair-schedule-conditions/

Winter conditions slow down permanent road repairs because concrete needs warmth to fully cure so our streets are safe to drive on. Learn how IMU is working to keep roads safe until Spring! https://www.indianola.com/news/imu-clarifies-street-repair-schedule-conditions/

You may have seen the news regarding electric demands and rolling blackouts throughout the country, due to the extremely...
02/16/2021

You may have seen the news regarding electric demands and rolling blackouts throughout the country, due to the extremely cold temperatures.

IMU is currently generating electricity, with one of our two turbines, to help support the increased electric demand.

Having local generation is a great asset for our community and helps minimize our risks of rolling outages like other towns and states are experiencing.

Nate Edwards is shown monitoring our electric system while we are generating.
#CommunityPowered

You may have seen the news regarding electric demands and rolling blackouts throughout the country, due to the extremely cold temperatures.

IMU is currently generating electricity, with one of our two turbines, to help support the increased electric demand.

Having local generation is a great asset for our community and helps minimize our risks of rolling outages like other towns and states are experiencing.

Nate Edwards is shown monitoring our electric system while we are generating.
#CommunityPowered

01/12/2021
IMU Fiber

IMU Fiber

We have a part time technical support position available at IMU Fiber! This is a front-line customer service position. Must be able to effectively communicate product and service information, feature functionality, answer billing questions, schedule installs and explain equipment usage to each customer for all services. If you like helping people, troubleshooting problems and need around 30 hours per week then take a look at the full job description.

https://www.indianola.com/careers/part-time-tier-i-technical-support-specialist/

IMU fiber is Jim Clymond's legacy as he leaves utility board
12/10/2020
IMU fiber is Jim Clymond's legacy as he leaves utility board

IMU fiber is Jim Clymond's legacy as he leaves utility board

When you settle in your chair tonight and flip on the television while your kids stream their favorite YouTube videos and your spouse disappears to join a Zoom meeting, but

09/09/2020
Indianola Magazine - Summer, 2020

We have received a few questions regarding bills. Below are the most common questions we are receiving, and the answers.

𝐖𝐡𝐲 𝐝𝐨𝐞𝐬 𝐦𝐲 𝐛𝐢𝐥𝐥 𝐥𝐨𝐨𝐤 𝐝𝐢𝐟𝐟𝐞𝐫𝐞𝐧𝐭?

In May IMU combined its billing systems for fiber and utilities. The new bills provide more information than bills issued previously. This information is presented in an effort to be more transparent about your charges and how bills are calculated. The bills arrive at the same amounts as presented previously, however, the components of the total are presented to give customers a clear picture of what makes up the total charge.

𝐖𝐡𝐚𝐭 𝐚𝐫𝐞 𝐭𝐡𝐞𝐬𝐞 𝐫𝐞𝐨𝐜𝐜𝐮𝐫𝐫𝐢𝐧𝐠 𝐜𝐡𝐚𝐫𝐠𝐞𝐬, 𝐈’𝐯𝐞 𝐧𝐞𝐯𝐞𝐫 𝐡𝐚𝐝 𝐭𝐨 𝐩𝐚𝐲 𝐭𝐡𝐞𝐬𝐞 𝐛𝐞𝐟𝐨𝐫𝐞?

The electric, water and sewer reoccurring charges have existed for decades. Meter fees or base rates are a standard in the utility industry. Previously they were included in the total charges; the new bills have those charges listed separately from the usage charges. The electric and water meter fees have been the same for nearly 5 years. Wastewater base charges have recently increased from $8.00 to $18.00 as of the July 1, 2020 bill.

𝐓𝐡𝐢𝐬 𝐧𝐞𝐰 𝐛𝐢𝐥𝐥 𝐢𝐬 𝐦𝐨𝐫𝐞 𝐭𝐡𝐚𝐧 𝐦𝐲 𝐨𝐥𝐝 𝐛𝐢𝐥𝐥, 𝐢𝐬 𝐬𝐨𝐦𝐞𝐭𝐡𝐢𝐧𝐠 𝐰𝐫𝐨𝐧𝐠?

A number of factors affect your billed amount. The primary factor is likely usage. The water and electric meter attached to your house has stayed the same, as is the system used to electronically collect those readings. The new bills were first issued in May, and the hotter summer months of June and July followed have meant higher electric bills because usage peaks during that time.

𝐖𝐡𝐚𝐭 𝐚𝐫𝐞 𝐰𝐢𝐧𝐭𝐞𝐫 𝐚𝐧𝐝 𝐬𝐮𝐦𝐦𝐞𝐫 𝐫𝐚𝐭𝐞𝐬 𝐚𝐧𝐝 𝐰𝐡𝐲 𝐚𝐫𝐞 𝐭𝐡𝐞𝐲 𝐝𝐢𝐟𝐟𝐞𝐫𝐞𝐧𝐭?

The summer and winter rate plans have existed for quite some time, its not new, but now more readily described in the detail of the new bills.
IMU’s cost to purchase electricity increases because of demand in the summer months. The rate differential is not unique to IMU, providers big and small in the state have winter and summer rates for electrical customers. The last IMU electric rates changed October 2019.

𝐖𝐡𝐚𝐭 𝐜𝐚𝐧 𝐈 𝐝𝐨 𝐭𝐨 𝐥𝐨𝐰𝐞𝐫 𝐦𝐲 𝐛𝐢𝐥𝐥𝐬?

Customers can save $1 per month by receiving bills electronically only at Indianola.com. Follow the instruction locate in this post: https://www.facebook.com/IndianolaMunicipalUtilities/posts/1636503113184825

Budget Billing is available, paying the same, average amount throughout the winter and summer can reduce the burden of the seasonal high energy bills.

Stopping or reducing water leaks is an easy start. A leaky toilet can often go unnoticed, and can easily use 12,000-20,000 gallons of water and sewer charges. IMU has dye tablets available that can help identify toilet leaks that you may not notice.

Rebates are available for qualifying lights and appliances. Investing in energy star appliances can lower your electric bill. IMU has a robust energy efficiency programs, that offset some of the cost of new more energy efficient, air conditioners, lights, and other appliances.
A list of qualifying improvements can be found on page 22-23 of the Indianola Magazine link below:
https://en.calameo.com/read/001347852777e0ecebb35

Your quarterly connection to what matters in Indianola, Iowa, including Parks and Recreation and Library programs for July - September, 2020.

Would you like to save $1 a month on your utility bill? IMU now offers $1 bill credit for those customers that receive t...
08/21/2020

Would you like to save $1 a month on your utility bill?

IMU now offers $1 bill credit for those customers that receive their bill electronically.

Save a tree, save a dollar!

In order to sign up, please long in to your Indianola.com account; You will need to create a new one if you haven’t signed up yet.

Click Settings, General, and Change your Invoice Preference to “Web bill only”, and save $1 per month. Its that easy!

Please call 515-961-9444 if you have any questions.

Earlier this week, an IMU electric crew was out assisting the communities of Montezuma, Iowa and Brooklyn, Iowa followin...
08/14/2020

Earlier this week, an IMU electric crew was out assisting the communities of Montezuma, Iowa and Brooklyn, Iowa following Monday's storm that severely damaged electrical infrastructure throughout the state.

Mutual Aid in the municipal utility world is a pre-arranged agreement, organized by the Iowa Association of Municipal Utilities where communities can request extra help repairing infrastructure in an emergency situation.
The cost of repairing the damage are still born by the effected communities, but the extra manpower and quick access to the supplies needed to restore power can be arranged for by mutual aid request.

IMU and the Indianola community have benefited from mutual aid before from other local municipalities. In 2018, Denison Municipal Utilities, and Winterset Municipal Utilities provided similar assistance to Indianola.

IMU is glad when we are fortunate to be able to "pay it forward"
A big "Thank You" to our electric crew who worked to help other communities

07/21/2020

IMU is currently experiencing a water main break impacting the 400-500 blocks of North Jefferson.

Crews are on site working to repair and restore services. We do not have an ETA at this time for the repair.

07/17/2020

We are currently experiencing a water main break between the 700-900 blocks of E Iowa.

IMU crews are on site working on the repair. The estimated repair time is around 2 hours.

UPDATE: Services have been repaired and restored.

07/16/2020

We are currently experiencing a water main break between the 700-900 blocks of E Iowa.

IMU crews are on site working on the repair. The estimated repair time is around 2 hours.

IMU has completed the repair and services have been restored.

06/25/2020

We have an underground outage in the Southwest part of town. A crew is on site and additional personnel on the way. The repairs are expected to take 3-hours.

Update: power was restored at 12:05 am.

06/16/2020

We would like to thank the community for your support and understanding during our billing conversion process.

We know that a change of this magnitude does not come without hurdles.

While we’re committed to answering questions and helping customers, below are a few tips to help during the transition.

The bill due date will continue to be the 20th of each month. The bill was marked, due on the 16th, in error.

If you need to speak with the customer service staff, please call IMU directly at 515-961-9444 Option 3. We are getting feedback that there is a loop, preventing you to leave a message when calling other numbers. If you leave a message, please expect response delays, as we are currently experiencing a high call volume.

When calling 515-961-9410 option 2 to make a payment over the phone, we are updating the phone tree to remove this option please call 515-961-9444 option 3.

We are no longer using a previous online provider to take your payments. If you have made a payment with them already, the payment will be applied to your new account, however, there will be a delay.

If you need to register, make a payment or set up autopay online please visit Indianola.com, click on the green pay bill button, look for the “do not have an account, register here”. Please call the office to set up autopay via ACH at 515-961-9444 option 3.

If you have previously registered for fiber, that login is now for both fiber and utilities.

06/15/2020

IMU is currently experiencing an electrical outage on the north side of town. Crews are on-site working to restore services.

UPDATE: All services have been restored. If you are still without power please call 515-961-9444 option 3

06/10/2020

Due to unusually high call volumes, you may experience a greater response time than usual. Please feel free to email us at [email protected].

For questions or concerns regarding the City of Indianola sewer rate increase, please contact the City of Indianola at 515-961-9410, or visit the City of Indianola website at: www.indianolaiowa.gov

We apologize for any inconvenience this may cause.

IMU is starting to receive several calls regarding the City of Indianola sewer rate increase. For questions or concerns ...
06/08/2020

IMU is starting to receive several calls regarding the City of Indianola sewer rate increase.

For questions or concerns regarding the City of Indianola Sewer rate increase please call 515-961-9410 or visit the City of Indianola website at: www.Indianolaiowa.gov

05/22/2020

Budget Billing Customers:
IMU is in the process of converting into a new billing software. During this process, there was a delay in processing a select number of customers budget billing withdrawls. If your funds were not pulled out on May 20th, you should see the funds pulled on May 26th or May 27th, based on the processing over the holiday weekend.

We sincerely apologize for the inconvenience.

05/12/2020

Indianola Municipal Utilities is accepting applications for the position of Apprentice Line position in the Electric Department.
A full job description and application are available at
https://www.indianola.com/careers/

Address

210 W 2nd
Indianola, IA
50125

Opening Hours

Monday 8am - 5pm
Tuesday 8am - 5pm
Wednesday 8am - 5pm
Thursday 8am - 5pm
Friday 8am - 5pm

Telephone

(515) 961-9444

Alerts

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