Indianola Municipal Utilities

Indianola Municipal Utilities Indianola Municipal Utilities is located in Indianola, Iowa and provides the city with electric, water, and network services.

Operating as usual

07/17/2020

We are currently experiencing a water main break between the 700-900 blocks of E Iowa.

IMU crews are on site working on the repair. The estimated repair time is around 2 hours.

UPDATE: Services have been repaired and restored.

07/16/2020

We are currently experiencing a water main break between the 700-900 blocks of E Iowa.

IMU crews are on site working on the repair. The estimated repair time is around 2 hours.

IMU has completed the repair and services have been restored.

07/13/2020
IMU Fiber

IMU Fiber

We are currently experiencing an outage affecting TV and phone. Engineers are working to fix the issue.

06/25/2020

We have an underground outage in the Southwest part of town. A crew is on site and additional personnel on the way. The repairs are expected to take 3-hours.

Update: power was restored at 12:05 am.

06/16/2020

We would like to thank the community for your support and understanding during our billing conversion process.

We know that a change of this magnitude does not come without hurdles.

While we’re committed to answering questions and helping customers, below are a few tips to help during the transition.

The bill due date will continue to be the 20th of each month. The bill was marked, due on the 16th, in error.

If you need to speak with the customer service staff, please call IMU directly at 515-961-9444 Option 3. We are getting feedback that there is a loop, preventing you to leave a message when calling other numbers. If you leave a message, please expect response delays, as we are currently experiencing a high call volume.

When calling 515-961-9410 option 2 to make a payment over the phone, we are updating the phone tree to remove this option please call 515-961-9444 option 3.

We are no longer using a previous online provider to take your payments. If you have made a payment with them already, the payment will be applied to your new account, however, there will be a delay.

If you need to register, make a payment or set up autopay online please visit Indianola.com, click on the green pay bill button, look for the “do not have an account, register here”. Please call the office to set up autopay via ACH at 515-961-9444 option 3.

If you have previously registered for fiber, that login is now for both fiber and utilities.

06/15/2020

IMU is currently experiencing an electrical outage on the north side of town. Crews are on-site working to restore services.

UPDATE: All services have been restored. If you are still without power please call 515-961-9444 option 3

IMU Fiber
06/11/2020

IMU Fiber

NOTICE OF EMERGENCY MAINTENANCE WINDOW

IMU Fiber will be performing emergency maintenance on a fiber feeder line. The line was damaged by a DOT contractor while performing work on sidewalks along Highway 92. This maintenance window begins at 11:00 PM Thursday, June 11th and will affect the areas highlighted in green on the map below. Customers will experience service outages after 11:00 PM. We anticipate restoration of all services by Friday morning, June 12th.

06/10/2020

Due to unusually high call volumes, you may experience a greater response time than usual. Please feel free to email us at [email protected].

For questions or concerns regarding the City of Indianola sewer rate increase, please contact the City of Indianola at 515-961-9410, or visit the City of Indianola website at: www.indianolaiowa.gov

We apologize for any inconvenience this may cause.

IMU is starting to receive several calls regarding the City of Indianola sewer rate increase. For questions or concerns ...
06/08/2020

IMU is starting to receive several calls regarding the City of Indianola sewer rate increase.

For questions or concerns regarding the City of Indianola Sewer rate increase please call 515-961-9410 or visit the City of Indianola website at: www.Indianolaiowa.gov

05/22/2020

Budget Billing Customers:
IMU is in the process of converting into a new billing software. During this process, there was a delay in processing a select number of customers budget billing withdrawls. If your funds were not pulled out on May 20th, you should see the funds pulled on May 26th or May 27th, based on the processing over the holiday weekend.

We sincerely apologize for the inconvenience.

05/12/2020

Indianola Municipal Utilities is accepting applications for the position of Apprentice Line position in the Electric Department.
A full job description and application are available at
https://www.indianola.com/careers/

05/07/2020

There is a water main break within the 100 and 200 blocks of west Hillcrest, and Country Club Road North of Quail Ridge. Services may be intermittent during this time.
Crews are on site and will have water back on as soon as possible. Thank you for your patience.

04/30/2020

There is a water main break within the 100 and 200 blocks of west Hillcrest. Services may be intermittent during this time.
Crews are on site and will have water back on as soon as possible. Thank you for your patience.

UPDATE: Water Main has been fixed, and services are restored.

04/29/2020
IMU Fiber

Update: At 8:38 this morning IMU Fiber experienced an internet outage caused by a routing failure with our upstream provider in Cedar Falls. IMU Fiber engineers were able to reroute around the problem and services were restored at 9:13. If you are still experiencing issues, please contact our Customer Service Center at (515)961-9444 or e-mail [email protected]. We apologize for the downtime and thank you for being an IMU Fiber customer.

We are aware of an internet outage. It has been determined it is an upstream provider issue. Staff is currently working to restore services as quickly as possible.

We want to thank everyone in our community for your patience as we make adjustments for COVID19. We recognize and regret...
04/02/2020

We want to thank everyone in our community for your patience as we make adjustments for COVID19.
We recognize and regret the disruption that this has caused within our community, and we are grateful for your understanding and patience.
We appreciate your willingness to use the provided drop boxes to submit payment or application materials, and get your questions answered via phone and email.
The health and safety of our community and staff continues to be our top priority, and we are taking steps in an attempt to prevent the spread of COVID-19.
Our Electric, Water and Fiber departments are adjusting schedules and are working out of different locations, to ensure healthy staff is available to keep the electricity on, water flowing, and reliable phone, video and internet service for all your needs. IMU staff will continue to monitor the COVID situation and make further recommendations to the Board of Trustees as needed.
We have changed how we are operating in the short term, but what hasn’t changed is that IMU is here to help. Again as a reminder, the IMU Board of Trustees has voted at their last meeting to suspend disconnections for non-payment and to not assess administrative fees for 60 days.
We wish you and your family the best during these difficult times.
Please call us at 515-961-9444, or email at [email protected]

IMU will suspend non-payment disconnections and the assessment of administrative fees for a period of 60 days. Bills and...
03/24/2020

IMU will suspend non-payment disconnections and the assessment of administrative fees for a period of 60 days. Bills and notices will continue to be mailed to inform you of the usage and billed amounts.

At the 3/23 meeting the IMU Board of Trustees voted unanimously to suspend non-payment disconnections for all services, electric, water, and fiber communications. They also voted to not assess administrative fees for delinquent payments. There was concern from staff and the trustee of what the economic impacts of the COVID-19 situation on the community could look like. To that end, the trustees took an important step to vote to help the community in this way. IMU staff will continue to monitor the COVID situation and make further recommendations to the Board of Trustees as needed.

Update: IMU will continue to suspend non-payment disconnections and the assessment of administrative fees until July 1st, 2020. Bills and notices will continue to be mailed to inform you of the usage and billed amounts

03/23/2020

We are currently experiencing and electrical outage from C St, to Ashland, to G St.

The work to repair services may not be in the area where services are impacted.

IMU crews are on site working to restore service.

UPDATE: Power has been restored to some areas. IMU crews continue to work on restoring power to the remaining area.

UPDATE: All power has been restored!!

03/18/2020
IMU Fiber

IMU Fiber

We have received notice that some Verizon wireless customers may be having issues calling landline numbers across eastern Iowa. This appears to be a problem on Verizon's end as it is impacting other carriers as well. If we receive additional information we will pass it along.

3/18/2020-  Coronavirus (COVID-19) UpdateIMU like other public entities are monitoring the COVID-19 situation and are ma...
03/18/2020
Indianola Municipal Utilities | Water – Fiber – Electricity

3/18/2020- Coronavirus (COVID-19) Update

IMU like other public entities are monitoring the COVID-19 situation and are make changes as necessary to combat the spread of this virus. The safety and well being of our customers and employees is of the utmost importance!!

Customer Service Center
Following the City of Indianola recommendations, the Customer Service Facility has been closed to the public to limit exposure of the Coronavirus.

While we are committed to serve our customers as needed, we encourage our customers to practice social distancing.

IMU Customer service staff can answer any questions or provide information by calling them at 515-961-9444, option 3. Currently we are experiencing an increase in call volume. If you are unable to get through or are calling after hours, please leave a voicemail and we will return your call as soon as possible. We can also be reached via email at [email protected] .

IMU Customers can access account information online at www.indianola.com . Customers can access statement information or make payments by choosing the green “pay bill” link. Customer service staff can also answer any questions or provide information by calling them at 515-961-9444, or by sending an email to [email protected] .

Customers can pay their utility bill over the phone by calling 1-877-885-7968.

New IMU Customers or customers needing to set up service or transfer services to a new location. Please call us at 515-961-9444 Opt. 3, or email us at [email protected] for assistance.

Customers can always continue to submit payments by mail, or by utilizing our drop box available in the IMU Customer Service Center parking lot at 210 W 2nd Ave. We have two drop box’s available, one at the drive through on the west side of the parking lot, and one on the backside of the north column by the entrance door.


Electric & Water Departments
IMU Electric and Water crews will continue to respond to emergency calls including downed power lines, outages, broken poles, water main breaks etc.
We are changing our day to day routines to combat the spread of this virus.

Fiber
Installations: New Fiber customers will be placed on a waiting list for installation. Once conditions improve we will begin installations in the order they were received.

We are finishing up the installations that are currently scheduled.

Technical Support- Our team will make greater use of our remote diagnostic resources, and make more use of phone support, prior to scheduling in-home service visits. Our fiber network engineers will continue to monitor our bandwidth capacity, to ensure the expected increase in network traffic from work from home customers will not impact reliability of service.

Please be aware these are short-term recommendations only, and will not be used as long term business practices.

IMU will continue to closely monitor the situation, evaluate additional measures to protect and support our community!

03/16/2020

Following the City of Indianola recommendations this facility will be closed to the public.

Please use the drop box for payments. If you need to pay by Credit Card please call 1-877-885-7968.

For all other assistance please call 515-961-9444.
Thank you!

IMU like other public entities is monitoring the COVID-19 situation and is preparing to make changes as necessary to com...
03/13/2020
COVID-19 Facts | Indianola, IA - Official Website

IMU like other public entities is monitoring the COVID-19 situation and is preparing to make changes as necessary to combat the spread of this virus. The safety and wellbeing of our customers and employees is a top priority.

While we are committed to serve our customers as needed, we encourage our customers to practice social distancing. IMU Customers can access account information online at www.indianola.com . Customers can access statement information or make payments by choosing the green “pay bill” link. Customer service staff can also answer any questions or provide information by calling them at 515-961-9444. Customers can always continue to submit payments by mail, or by utilizing our drop box available in the IMU Customer Service Center parking lot at 210 W 2nd Ave.

Due to the limited customer interactions, our electrical and water service departments are operating on a business as usual basis, and will continue to monitor operations and maintain critical infrastructure to provide safe and reliable electrical and water service as they always have.

Installation of fiber services will continue as scheduled. Our fiber technical support team will make greater use of our remote diagnostic resources, and make more use of phone support, prior to scheduling in-home service visits. Our fiber network engineers will continue to monitor our bandwidth capacity, to ensure the expected increase in network traffic from work from home customers will not impact reliability of service.

We will continue to closely monitor the situation and evaluate additional measures to protect and support our community.

For additional information about recommended safety precautions regarding COVID-19 please visit https://www.cdc.gov/coronavirus/2019-ncov/index.html and http://www.indianolaiowa.gov/892/COVID-19-Facts

The City of Indianola Public Safety Group (PSG) is monitoring the evolution of the COVID-19 Illness. The PSG gathers information from the Center for Disease Control (CDC) and Iowa Department of Public Health (IDPH) that is based on facts and historical testing of communicable illnesses. The PSG’s ...

03/13/2020

The Water Department is working on the block of 1400 E Franklin. Residents in that area have been notified.

Indianola Municipal Utilities is accepting applications for the position of Apprentice Line Mechanic in the Electric Dep...
03/05/2020

Indianola Municipal Utilities is accepting applications for the position of Apprentice Line Mechanic in the Electric Department.

A full job description and application are available at
https://www.indianola.com/careers/

02/24/2020

There is a water main break at West 4th and South Howard, Areas impacted are 1st St to Freeman St, and south of 92. Services may be intermittent during this time.

Crews are on site and will have water back on as soon as possible. Thank you for your patience.

02/23/2020

We have an electric outage in the 400 to 600 blocks of North Buxton, North Howard and North 1st. Crews are on site evaluating

UPDATE: all services have been restored with the exception to one home.

02/14/2020

There is a water main break at the corner of E Franklin and 12th. Crews are on their way to get it taken care of. Thank you!

02/12/2020

UPDATE: The repair has been made and services are working!

We have a water main break around 1500 W 5th Ave, impacting R St through O St. Our crews are on-site working to repair.

02/07/2020

Crews are responding to a possible water main break in the area of 9th and Clinton

Our electric crews are out trimming trees around powerlines to provide IMU customers with safe and reliable electric ser...
02/07/2020

Our electric crews are out trimming trees around powerlines to provide IMU customers with safe and reliable electric service!

01/18/2020

All power has been restored!!!

01/18/2020

IMU crews are out responding to a wide spread power outage. We will provide updates as they are available. We apologize for the inconvenience.

UPDATE: Parts of town are being restored crews are working on restoring power to the remaining areas

UPDATE: All power has been restored !!

Bids are now being accepted for F350 Truck
01/10/2020
Ford F350

Bids are now being accepted for F350 Truck

Indianola Municipal Utilities is accepting sealed bids on a 2003 Ford F350 4X4 with the V-10. This unit is low miles with only 31,### miles on it. The Western V-Plow is being sold with the truck....

12/18/2019

Water main break: On South Howard between E 2nd & E 3rd
the water is off. The road is shut down for repairs E 3rd - E 4th. Please avoid the area if possible so crews can make the proper repairs as fast as possible.

Address

210 W 2nd
Indianola, IA
50125

Opening Hours

Monday 08:00 - 17:00
Tuesday 08:00 - 17:00
Wednesday 08:00 - 17:00
Thursday 08:00 - 17:00
Friday 08:00 - 17:00

Telephone

(515) 961-9444

Alerts

Be the first to know and let us send you an email when Indianola Municipal Utilities posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Videos