Indianola Municipal Utilities

Indianola Municipal Utilities Indianola Municipal Utilities is located in Indianola, Iowa and provides the city with electric, water, and network services.

Operating as usual

09/09/2020
Indianola Magazine - Summer, 2020

We have received a few questions regarding bills. Below are the most common questions we are receiving, and the answers.

๐–๐ก๐ฒ ๐๐จ๐ž๐ฌ ๐ฆ๐ฒ ๐›๐ข๐ฅ๐ฅ ๐ฅ๐จ๐จ๐ค ๐๐ข๐Ÿ๐Ÿ๐ž๐ซ๐ž๐ง๐ญ?

In May IMU combined its billing systems for fiber and utilities. The new bills provide more information than bills issued previously. This information is presented in an effort to be more transparent about your charges and how bills are calculated. The bills arrive at the same amounts as presented previously, however, the components of the total are presented to give customers a clear picture of what makes up the total charge.

๐–๐ก๐š๐ญ ๐š๐ซ๐ž ๐ญ๐ก๐ž๐ฌ๐ž ๐ซ๐ž๐จ๐œ๐œ๐ฎ๐ซ๐ซ๐ข๐ง๐  ๐œ๐ก๐š๐ซ๐ ๐ž๐ฌ, ๐ˆโ€™๐ฏ๐ž ๐ง๐ž๐ฏ๐ž๐ซ ๐ก๐š๐ ๐ญ๐จ ๐ฉ๐š๐ฒ ๐ญ๐ก๐ž๐ฌ๐ž ๐›๐ž๐Ÿ๐จ๐ซ๐ž?

The electric, water and sewer reoccurring charges have existed for decades. Meter fees or base rates are a standard in the utility industry. Previously they were included in the total charges; the new bills have those charges listed separately from the usage charges. The electric and water meter fees have been the same for nearly 5 years. Wastewater base charges have recently increased from $8.00 to $18.00 as of the July 1, 2020 bill.

๐“๐ก๐ข๐ฌ ๐ง๐ž๐ฐ ๐›๐ข๐ฅ๐ฅ ๐ข๐ฌ ๐ฆ๐จ๐ซ๐ž ๐ญ๐ก๐š๐ง ๐ฆ๐ฒ ๐จ๐ฅ๐ ๐›๐ข๐ฅ๐ฅ, ๐ข๐ฌ ๐ฌ๐จ๐ฆ๐ž๐ญ๐ก๐ข๐ง๐  ๐ฐ๐ซ๐จ๐ง๐ ?

A number of factors affect your billed amount. The primary factor is likely usage. The water and electric meter attached to your house has stayed the same, as is the system used to electronically collect those readings. The new bills were first issued in May, and the hotter summer months of June and July followed have meant higher electric bills because usage peaks during that time.

๐–๐ก๐š๐ญ ๐š๐ซ๐ž ๐ฐ๐ข๐ง๐ญ๐ž๐ซ ๐š๐ง๐ ๐ฌ๐ฎ๐ฆ๐ฆ๐ž๐ซ ๐ซ๐š๐ญ๐ž๐ฌ ๐š๐ง๐ ๐ฐ๐ก๐ฒ ๐š๐ซ๐ž ๐ญ๐ก๐ž๐ฒ ๐๐ข๐Ÿ๐Ÿ๐ž๐ซ๐ž๐ง๐ญ?

The summer and winter rate plans have existed for quite some time, its not new, but now more readily described in the detail of the new bills.
IMUโ€™s cost to purchase electricity increases because of demand in the summer months. The rate differential is not unique to IMU, providers big and small in the state have winter and summer rates for electrical customers. The last IMU electric rates changed October 2019.

๐–๐ก๐š๐ญ ๐œ๐š๐ง ๐ˆ ๐๐จ ๐ญ๐จ ๐ฅ๐จ๐ฐ๐ž๐ซ ๐ฆ๐ฒ ๐›๐ข๐ฅ๐ฅ๐ฌ?

Customers can save $1 per month by receiving bills electronically only at Indianola.com. Follow the instruction locate in this post: https://www.facebook.com/IndianolaMunicipalUtilities/posts/1636503113184825

Budget Billing is available, paying the same, average amount throughout the winter and summer can reduce the burden of the seasonal high energy bills.

Stopping or reducing water leaks is an easy start. A leaky toilet can often go unnoticed, and can easily use 12,000-20,000 gallons of water and sewer charges. IMU has dye tablets available that can help identify toilet leaks that you may not notice.

Rebates are available for qualifying lights and appliances. Investing in energy star appliances can lower your electric bill. IMU has a robust energy efficiency programs, that offset some of the cost of new more energy efficient, air conditioners, lights, and other appliances.
A list of qualifying improvements can be found on page 22-23 of the Indianola Magazine link below:
https://en.calameo.com/read/001347852777e0ecebb35

Your quarterly connection to what matters in Indianola, Iowa, including Parks and Recreation and Library programs for July - September, 2020.

Would you like to save $1 a month on your utility bill? IMU now offers $1 bill credit for those customers that receive t...
08/21/2020

Would you like to save $1 a month on your utility bill?

IMU now offers $1 bill credit for those customers that receive their bill electronically.

Save a tree, save a dollar!

In order to sign up, please long in to your Indianola.com account; You will need to create a new one if you havenโ€™t signed up yet.

Click Settings, General, and Change your Invoice Preference to โ€œWeb bill onlyโ€, and save $1 per month. Its that easy!

Please call 515-961-9444 if you have any questions.

08/21/2020

The IMU Board Meeting set for 8/24/2020, has been cancelled.

The next scheduled board meeting is 9/14/2020.

Would you like to save $1 a month on your utility bill?IMU now offers $1 bill credit for those customers that receive th...
08/19/2020

Would you like to save $1 a month on your utility bill?

IMU now offers $1 bill credit for those customers that receive their bill electronically.

Save a tree, save a dollar!

In order to sign up, please long in to your Indianola.com account; You will need to create a new one if you havenโ€™t signed up yet.

Click Settings, General, and Change your Invoice Preference to โ€œWeb bill onlyโ€, and save $1 per month. Its that easy!

Please call 515-961-9444 if you have any questions.

Earlier this week, an IMU electric crew was out assisting the communities of Montezuma, Iowa and Brooklyn, Iowa followin...
08/14/2020

Earlier this week, an IMU electric crew was out assisting the communities of Montezuma, Iowa and Brooklyn, Iowa following Monday's storm that severely damaged electrical infrastructure throughout the state.

Mutual Aid in the municipal utility world is a pre-arranged agreement, organized by the Iowa Association of Municipal Utilities where communities can request extra help repairing infrastructure in an emergency situation.
The cost of repairing the damage are still born by the effected communities, but the extra manpower and quick access to the supplies needed to restore power can be arranged for by mutual aid request.

IMU and the Indianola community have benefited from mutual aid before from other local municipalities. In 2018, Denison Municipal Utilities, and Winterset Municipal Utilities provided similar assistance to Indianola.

IMU is glad when we are fortunate to be able to "pay it forward"
A big "Thank You" to our electric crew who worked to help other communities

07/21/2020

IMU is currently experiencing a water main break impacting the 400-500 blocks of North Jefferson.

Crews are on site working to repair and restore services. We do not have an ETA at this time for the repair.

07/17/2020

We are currently experiencing a water main break between the 700-900 blocks of E Iowa.

IMU crews are on site working on the repair. The estimated repair time is around 2 hours.

UPDATE: Services have been repaired and restored.

07/16/2020

We are currently experiencing a water main break between the 700-900 blocks of E Iowa.

IMU crews are on site working on the repair. The estimated repair time is around 2 hours.

IMU has completed the repair and services have been restored.

06/25/2020

We have an underground outage in the Southwest part of town. A crew is on site and additional personnel on the way. The repairs are expected to take 3-hours.

Update: power was restored at 12:05 am.

06/16/2020

We would like to thank the community for your support and understanding during our billing conversion process.

We know that a change of this magnitude does not come without hurdles.

While weโ€™re committed to answering questions and helping customers, below are a few tips to help during the transition.

The bill due date will continue to be the 20th of each month. The bill was marked, due on the 16th, in error.

If you need to speak with the customer service staff, please call IMU directly at 515-961-9444 Option 3. We are getting feedback that there is a loop, preventing you to leave a message when calling other numbers. If you leave a message, please expect response delays, as we are currently experiencing a high call volume.

When calling 515-961-9410 option 2 to make a payment over the phone, we are updating the phone tree to remove this option please call 515-961-9444 option 3.

We are no longer using a previous online provider to take your payments. If you have made a payment with them already, the payment will be applied to your new account, however, there will be a delay.

If you need to register, make a payment or set up autopay online please visit Indianola.com, click on the green pay bill button, look for the โ€œdo not have an account, register hereโ€. Please call the office to set up autopay via ACH at 515-961-9444 option 3.

If you have previously registered for fiber, that login is now for both fiber and utilities.

06/15/2020

IMU is currently experiencing an electrical outage on the north side of town. Crews are on-site working to restore services.

UPDATE: All services have been restored. If you are still without power please call 515-961-9444 option 3

06/10/2020

Due to unusually high call volumes, you may experience a greater response time than usual. Please feel free to email us at [email protected].

For questions or concerns regarding the City of Indianola sewer rate increase, please contact the City of Indianola at 515-961-9410, or visit the City of Indianola website at: www.indianolaiowa.gov

We apologize for any inconvenience this may cause.

IMU is starting to receive several calls regarding the City of Indianola sewer rate increase. For questions or concerns ...
06/08/2020

IMU is starting to receive several calls regarding the City of Indianola sewer rate increase.

For questions or concerns regarding the City of Indianola Sewer rate increase please call 515-961-9410 or visit the City of Indianola website at: www.Indianolaiowa.gov

05/22/2020

Budget Billing Customers:
IMU is in the process of converting into a new billing software. During this process, there was a delay in processing a select number of customers budget billing withdrawls. If your funds were not pulled out on May 20th, you should see the funds pulled on May 26th or May 27th, based on the processing over the holiday weekend.

We sincerely apologize for the inconvenience.

05/12/2020

Indianola Municipal Utilities is accepting applications for the position of Apprentice Line position in the Electric Department.
A full job description and application are available at
https://www.indianola.com/careers/

05/07/2020

There is a water main break within the 100 and 200 blocks of west Hillcrest, and Country Club Road North of Quail Ridge. Services may be intermittent during this time.
Crews are on site and will have water back on as soon as possible. Thank you for your patience.

04/30/2020

There is a water main break within the 100 and 200 blocks of west Hillcrest. Services may be intermittent during this time.
Crews are on site and will have water back on as soon as possible. Thank you for your patience.

UPDATE: Water Main has been fixed, and services are restored.

04/29/2020

Update: At 8:38 this morning IMU Fiber experienced an internet outage caused by a routing failure with our upstream provider in Cedar Falls. IMU Fiber engineers were able to reroute around the problem and services were restored at 9:13. If you are still experiencing issues, please contact our Customer Service Center at (515)961-9444 or e-mail [email protected]. We apologize for the downtime and thank you for being an IMU Fiber customer.

We want to thank everyone in our community for your patience as we make adjustments for COVID19. We recognize and regret...
04/02/2020

We want to thank everyone in our community for your patience as we make adjustments for COVID19.
We recognize and regret the disruption that this has caused within our community, and we are grateful for your understanding and patience.
We appreciate your willingness to use the provided drop boxes to submit payment or application materials, and get your questions answered via phone and email.
The health and safety of our community and staff continues to be our top priority, and we are taking steps in an attempt to prevent the spread of COVID-19.
Our Electric, Water and Fiber departments are adjusting schedules and are working out of different locations, to ensure healthy staff is available to keep the electricity on, water flowing, and reliable phone, video and internet service for all your needs. IMU staff will continue to monitor the COVID situation and make further recommendations to the Board of Trustees as needed.
We have changed how we are operating in the short term, but what hasnโ€™t changed is that IMU is here to help. Again as a reminder, the IMU Board of Trustees has voted at their last meeting to suspend disconnections for non-payment and to not assess administrative fees for 60 days.
We wish you and your family the best during these difficult times.
Please call us at 515-961-9444, or email at [email protected]

IMU will suspend non-payment disconnections and the assessment of administrative fees for a period of 60 days. Bills and...
03/24/2020

IMU will suspend non-payment disconnections and the assessment of administrative fees for a period of 60 days. Bills and notices will continue to be mailed to inform you of the usage and billed amounts.

At the 3/23 meeting the IMU Board of Trustees voted unanimously to suspend non-payment disconnections for all services, electric, water, and fiber communications. They also voted to not assess administrative fees for delinquent payments. There was concern from staff and the trustee of what the economic impacts of the COVID-19 situation on the community could look like. To that end, the trustees took an important step to vote to help the community in this way. IMU staff will continue to monitor the COVID situation and make further recommendations to the Board of Trustees as needed.

Update: IMU will continue to suspend non-payment disconnections and the assessment of administrative fees until July 1st, 2020. Bills and notices will continue to be mailed to inform you of the usage and billed amounts

03/23/2020

We are currently experiencing and electrical outage from C St, to Ashland, to G St.

The work to repair services may not be in the area where services are impacted.

IMU crews are on site working to restore service.

UPDATE: Power has been restored to some areas. IMU crews continue to work on restoring power to the remaining area.

UPDATE: All power has been restored!!

3/18/2020-  Coronavirus (COVID-19) UpdateIMU like other public entities are monitoring the COVID-19 situation and are ma...
03/18/2020
Indianola Municipal Utilities | Water โ€“ Fiber โ€“ Electricity

3/18/2020- Coronavirus (COVID-19) Update

IMU like other public entities are monitoring the COVID-19 situation and are make changes as necessary to combat the spread of this virus. The safety and well being of our customers and employees is of the utmost importance!!

Customer Service Center
Following the City of Indianola recommendations, the Customer Service Facility has been closed to the public to limit exposure of the Coronavirus.

While we are committed to serve our customers as needed, we encourage our customers to practice social distancing.

IMU Customer service staff can answer any questions or provide information by calling them at 515-961-9444, option 3. Currently we are experiencing an increase in call volume. If you are unable to get through or are calling after hours, please leave a voicemail and we will return your call as soon as possible. We can also be reached via email at [email protected] .

IMU Customers can access account information online at www.indianola.com . Customers can access statement information or make payments by choosing the green โ€œpay billโ€ link. Customer service staff can also answer any questions or provide information by calling them at 515-961-9444, or by sending an email to [email protected] .

Customers can pay their utility bill over the phone by calling 1-877-885-7968.

New IMU Customers or customers needing to set up service or transfer services to a new location. Please call us at 515-961-9444 Opt. 3, or email us at [email protected] for assistance.

Customers can always continue to submit payments by mail, or by utilizing our drop box available in the IMU Customer Service Center parking lot at 210 W 2nd Ave. We have two drop boxโ€™s available, one at the drive through on the west side of the parking lot, and one on the backside of the north column by the entrance door.


Electric & Water Departments
IMU Electric and Water crews will continue to respond to emergency calls including downed power lines, outages, broken poles, water main breaks etc.
We are changing our day to day routines to combat the spread of this virus.

Fiber
Installations: New Fiber customers will be placed on a waiting list for installation. Once conditions improve we will begin installations in the order they were received.

We are finishing up the installations that are currently scheduled.

Technical Support- Our team will make greater use of our remote diagnostic resources, and make more use of phone support, prior to scheduling in-home service visits. Our fiber network engineers will continue to monitor our bandwidth capacity, to ensure the expected increase in network traffic from work from home customers will not impact reliability of service.

Please be aware these are short-term recommendations only, and will not be used as long term business practices.

IMU will continue to closely monitor the situation, evaluate additional measures to protect and support our community!

03/16/2020

Following the City of Indianola recommendations this facility will be closed to the public.

Please use the drop box for payments. If you need to pay by Credit Card please call 1-877-885-7968.

For all other assistance please call 515-961-9444.
Thank you!

Address

210 W 2nd
Indianola, IA
50125

Opening Hours

Monday 08:00 - 17:00
Tuesday 08:00 - 17:00
Wednesday 08:00 - 17:00
Thursday 08:00 - 17:00
Friday 08:00 - 17:00

Telephone

(515) 961-9444

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