Madison County Emergency Communications District - 911

Madison County Emergency Communications District - 911 The Board controls the management of the agency and approves policies for the operations of the District.

The Madison County Emergency Communications District, established by referendum in 1987, is a municipality governed by a nine (9) member Board of Directors appointed by the Madison County Mayor and must follow the policies of the State of Tennessee Emergency Communications Board. The Madison County Emergency Communications District assigns all new residential and commercial addresses within Jackso

n / Madison County. The District also approves all new street names to avoid duplication throughout the county. When you dial 9-1-1 from a landline telephone, your address appears on the screen in front of the dispatcher. An incorrect address can delay emergency response time, so a correct address is vital information. To improve emergency response time, please post your correct address on your mailbox or somewhere in front of your home or business, where an emergency responder can easily see it. If you have a question or concern regarding your correct address, please feel free to contact our office at (731) 423-3911 between the hours of 8:00am and 4:00pm, Monday through Friday. Currently, the Madison County Emergency Communications District levies a service charge of $1.50 per device that can contact 911. The $1.50 service charge is mandated by the State of Tennessee and cannot be increased or decreased without legislative action. This money is used by the District to maintain and upgrade 911 dispatch equipment. It is our goal to maintain state of the art dispatch equipment in all of our dispatch facilities to enable us to serve the citizens of Jackson / Madison County with the best 911 system available.

Thank you to the men and women that gave the ultimate sacrifice for our freedoms!🇺🇸
05/25/2026

Thank you to the men and women that gave the ultimate sacrifice for our freedoms!🇺🇸

This week, we celebrate EMS! Thank you to all the professionals at EMS that are dedicated to providing lifesaving servic...
05/17/2026

This week, we celebrate EMS! Thank you to all the professionals at EMS that are dedicated to providing lifesaving services to our communities.

As we remember those who gave the ultimate sacrifice in the line of duty, we also honor the brave men and women who serv...
05/11/2026

As we remember those who gave the ultimate sacrifice in the line of duty, we also honor the brave men and women who serve our communities protecting us. Thank you!

Happy Mother’s Day!!! Thank you to the amazing Moms answering 911 calls today!💛
05/10/2026

Happy Mother’s Day!!! Thank you to the amazing Moms answering 911 calls today!💛

Congratulations to Dee Baker, Brittany Cofield, Amy Woods, Capt. Trey Trull, J.P. Stovall, Tiesia Dowland, Mindy Gray, L...
05/08/2026

Congratulations to Dee Baker, Brittany Cofield, Amy Woods, Capt. Trey Trull, J.P. Stovall, Tiesia Dowland, Mindy Gray, Lara Fullington, Sadie Rhudy, Haylee Burk and Jennifer Willtrout for successfully completing the 40-Hour National 911 Officer Certification Course instructed by Monica Moore.

Thank you for your bravery and dedication to protect lives and property in our communities! We appreciate you!
05/04/2026

Thank you for your bravery and dedication to protect lives and property in our communities! We appreciate you!

💛 Honoring Our 911 Administrative Professionals 💛As we conclude National Public Safety Telecommunicators Week, we proudl...
04/17/2026

💛 Honoring Our 911 Administrative Professionals 💛

As we conclude National Public Safety Telecommunicators Week, we proudly recognize the dedicated 911 administrative staff who work tirelessly behind the scenes to support emergency communications and public safety operations every day.

From GIS mapping that helps callers and responders find the right location faster, to dispatcher training that ensures excellence on every shift; from accounts payable that keeps operations running smoothly, to public education and community outreach that helps citizens know when and how to call 911 — this team’s impact reaches far beyond the office.

They also play a key role in coordinating events and initiatives that strengthen connections between emergency services and the community we serve. Their organization, precision, and commitment ensure that our telecommunicators and first responders have the tools, training, and support they need to do their jobs effectively.

During National Public Safety Telecommunicators Week, we honor the administrative professionals whose dedication often happens out of the spotlight, but whose contributions are essential to the success of 911 operations every single day.

Join us in thanking our 911 administrative staff for their professionalism, expertise, and unwavering support — making a difference 24 hours a day, 7 days a week.

💛 National Public Safety Telecommunicators Week 💛

💛 Honoring Our 911 Heroes 💛As National Public Safety Telecommunicators Week continues, today we recognize the dedicated ...
04/17/2026

💛 Honoring Our 911 Heroes 💛

As National Public Safety Telecommunicators Week continues, today we recognize the dedicated team supporting the Tennessee Highway Patrol, Jackson District — the vigilant voices who keep the Tennessee Highway Patrol troopers informed, supported, and safe on Tennessee’s highways.

These professionals manage fast‑moving, high‑risk incidents with calm precision, coordinating resources across county lines and keeping our roadways safer for everyone who travel through Madison County and beyond.

During National Public Safety Telecommunicators Week, we honor the men and women behind the 911 calls who guide, protect, and stand beside the troopers on every shift. Your service is essential, and your commitment does not go unnoticed.

Join us in thanking the Tennessee Highway Patrol Jackson District dispatch team for their professionalism, dedication, and service — 24 hours a day, 7 days a week.

💛 National Public Safety Telecommunicators Week 💛

04/16/2026

🎟️RAFFLE TIME🎟️

Thank you to ALL 911 Dispatchers!!! Congratulations to the WINNERS!🖤💛💛💛🖤

💛 Honoring Our 911 Heroes 💛As we continue celebrating our 911 Headset Heroes this week, today we recognize the outstandi...
04/16/2026

💛 Honoring Our 911 Heroes 💛

As we continue celebrating our 911 Headset Heroes this week, today we recognize the outstanding team at Jackson Med‑Link — the calm, knowledgeable voices who coordinate every EMS response across Madison County as well as other counties in West Tennessee.

When someone is struggling to breathe, when a medical emergency strikes without warning, when a family needs immediate help, these dispatchers are the first to act. Their steady guidance, medical awareness, and precise coordination ensure that paramedics and EMTs reach patients quickly and safely.

During National Public Safety Telecommunicators Week, we honor the men and women who answer every medical call with professionalism, compassion, and focus. You support the EMS crews on every call, and your work truly saves lives.

Join us in thanking the Jackson Med‑Link dispatch team for their dedication to the safety of Madison County — 24 hours a day, 7 days a week.

💛 National Public Safety Telecommunicators Week 💛

Address

784 Highway 18
Jackson, TN
38301

Telephone

(731) 423-3911

Website

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