Madison County Emergency Communications District - 911

Madison County Emergency Communications District - 911 The Board controls the management of the agency and approves policies for the operations of the District.

The Madison County Emergency Communications District, established by referendum in 1987, is a municipality governed by a nine (9) member Board of Directors appointed by the Madison County Mayor and must follow the policies of the State of Tennessee Emergency Communications Board. The Madison County Emergency Communications District assigns all new residential and commercial addresses within Jackso

n / Madison County. The District also approves all new street names to avoid duplication throughout the county. When you dial 9-1-1 from a landline telephone, your address appears on the screen in front of the dispatcher. An incorrect address can delay emergency response time, so a correct address is vital information. To improve emergency response time, please post your correct address on your mailbox or somewhere in front of your home or business, where an emergency responder can easily see it. If you have a question or concern regarding your correct address, please feel free to contact our office at (731) 423-3911 between the hours of 8:00am and 4:00pm, Monday through Friday. Currently, the Madison County Emergency Communications District levies a service charge of $1.50 per device that can contact 911. The $1.50 service charge is mandated by the State of Tennessee and cannot be increased or decreased without legislative action. This money is used by the District to maintain and upgrade 911 dispatch equipment. It is our goal to maintain state of the art dispatch equipment in all of our dispatch facilities to enable us to serve the citizens of Jackson / Madison County with the best 911 system available.

09/04/2026

What happens when you call 911?

09/02/2026

When you call 911, stay on the phone

08/31/2026

Do you know when to call 911?

08/21/2026

Please join us in wishing our 911 Public Safety Specialist, Caryvetta Maclin, Happy Birthday!

We hope your day is filled with happiness, laughter, and plenty of reasons to celebrate. Thank you for all you do and for being part of the Madison County 911 team!

Happy Birthday from all of us at Madison County 911!

Protecting the Protectors: Self Defense for TelecommunicatorsToday, Madison County Emergency Communications District was...
08/18/2026

Protecting the Protectors: Self Defense for Telecommunicators

Today, Madison County Emergency Communications District was proud to host Protecting the Protectors: Self Defense for Telecommunicators, presented by Anthony Trotter with LevelUp 911 Training.

Our 911 professionals spend every day helping protect others. Today’s training focused on helping protect them. Participants received practical, hands-on instruction in personal safety, situational awareness, de-escalation, and self-defense techniques designed specifically for the unique environments and challenges faced by public safety telecommunicators.

We appreciate Anthony Trotter and LevelUp 911 Training for bringing this valuable training to West Tennessee, and we thank everyone who participated and made today’s class a success.

At Madison County 911, we believe investing in our telecommunicators means more than providing the technology and training they need to answer the call—it also means giving them the knowledge and skills to help keep themselves safe.

They protect our communities every day. Today, we focused on protecting the protectors.

08/12/2026

Today we recognize Caryvetta Maclin for 2 years of service with Madison County Emergency Communications District.

During her time with Madison County Emergency Communications, Caryvetta has managed our accounts payable responsibilities while also coordinating public education events and helping us connect with our community about 911.

We appreciate her commitment, dedication and congratulate her on 2 years of service!

Congratulations to Matthew Youmans, David Kirkwood, Salina Stone, Tracie Groetken, Allyssa Douglas, Kiara Long, Ty Hoefl...
07/10/2026

Congratulations to Matthew Youmans, David Kirkwood, Salina Stone, Tracie Groetken, Allyssa Douglas, Kiara Long, Ty Hoefling, Brently Acred, Darlene Field, Amber Reeves, Rachel Ivey, Akea Baker and Alisha Young for successfully completing Communications Training Officer National Certification course instructed by Monica Moore.

07/06/2026

Today we recognize Monica Moore for 4 years of service with Madison County Emergency Communications District.

During her time with Madison County Emergency Communications, Monica has continued to maintain and update our GIS mapping and addressing while supporting dispatcher training efforts.

We appreciate her commitment, dedication and congratulate her on 4 years of service.

Have a safe and Happy 4th of July!🇺🇸
07/04/2026

Have a safe and Happy 4th of July!🇺🇸

A special thank you to the Dad’s answering 911 calls today!
06/21/2026

A special thank you to the Dad’s answering 911 calls today!

Address

784 Highway 18
Jackson, TN
38301

Telephone

(731) 423-3911

Website

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