Onslow Water and Sewer Authority

Onslow Water and Sewer Authority ONWASA provides water and sewer services to the unincorporated areas of Onslow County to include Holly Ridge, N. Topsail Beach, Swansboro, and Richlands.

About Us The Onslow Water and Sewer Authority (ONWASA) is a government entity that provides water and sewer services (wastewater) to the unincorporated areas of Onslow County which includes areas outside of the town limits of Jacksonville, all of the Town of Holly Ridge, Town of Swansboro, Town of Richlands, as well as the Town of North Topsail Island, North Carolina. ONWASA currently provides water to approximately 56 percent of the County population. ONWASA's Board of Directors is the trustee for the water and sewer system of Onslow County with complete authority and control of the management and operation of the Utility, in accordance with NC General Statutes and subsequent bond ordinances. The Board adopts the annual budget; sets rates, fees and charges based on cost-of-service principles; approves bond issues to fund capital projects; makes policy decisions; and appoints the Executive Director, General Counsel and independent auditor. The services we provide are funded from water and sewer rates and fees which come from monthly bills. We do not receive property taxes, sales taxes, etc. We occasionally receive State or Federal grants for special purposes such as purchases of infrastructure and facilities. ONWASA's administrative and customer service office is at 228 Georgetown Road, Jacksonville, NC. Our normal business hours are Monday through Friday from 8:00 a.m. to 5:00 p.m. (except holidays). General Information This is the official page of the Onslow Water and Sewer Authority. The Onslow Water and Sewer Authority (ONWASA) Government page is a moderated online discussion site and is one platform ONWASA uses to communicate with customers. While comments posted will not be deleted based on the content generally, ONWASA reserves the right to block, hide or remove comments and posts that contain the following: • Vulgar, abusive or threatening language, defamatory statements or nudity in profile pictures or attachments • Personal attacks, hate speech or offensive terminology targeting individuals or groups of individuals • Suggestions or encouragement of illegal activity • Unsolicited business proposals, endorsements, or promotion of commercial services, products or entities • Infringements of copyrights, trademarks or other intellectual property • Endorsements of political parties, candidates or groups • Off-topic comments and posts, spam or links to unrelated sites Violations of our Social Media Comment Policy can result in the offending user being banned from use of ONWASA’s social media sites. Comments posted by the public do not reflect the opinions of the Onslow Water and Sewer Authority, its employees, or Board of Directors. Comments and submissions posted to this page are subject to the North Carolina Public Records Law and may be disclosed to third parties. This institution is an equal opportunity provider.

Mission: "Our team protects the community's health and the environment by providing high-quality water utility services through excellent customer experiences."

06/09/2020

8:00 AM 6/11/20 UPDATE - The precautionary boil water advisory issued due to this outage has been lifted.
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9:30 PM UPDATE - Water service has been restored. It is recommended that the affected customers boil any water intended for consumption for at least 1 minute. It is not necessary to boil water for bathing. ONWASA will notify customers once the boil water advisory is lifted, which is usually 24 to 48 hours after water has been restored.
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4:15 PM UPDATE - ONWASA crews are on site and expect repairs to last until midnight. A 12 inch main which supplies water to the Sneads Ferry area was hit. Affected customers will experience a combination of low pressure and no water until the repairs have been completed. Crews are working to make these repairs as quickly as possible. We thank you for your patience.
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Due to a contractor hitting an ONWASA water main in the area of HWY 172 and HWY 210 area, some customers may experience a disruption in water service until ONWASA crews are able to make necessary repairs. Customers affected by this outage will receive more information as soon as it is available.

ONWASA offices will be closed on Monday, May 25, 2020, in observance of the Memorial Day holiday. To report a water or s...
05/22/2020

ONWASA offices will be closed on Monday, May 25, 2020, in observance of the Memorial Day holiday. To report a water or sewer emergency, please call (910) 455-0722.

05/13/2020
04/20/2020
Flushing anything other than toilet tissue, water, and human waste can lead to expensive sewer repairs.  Don’t make a sp...
04/17/2020

Flushing anything other than toilet tissue, water, and human waste can lead to expensive sewer repairs. Don’t make a splash, put it in the trash!

Are you using this quarantine time to start your garden?  Don’t forget the water!
04/14/2020

Are you using this quarantine time to start your garden? Don’t forget the water!

Today is #NationalGardeningDay and guess what you can't do without WATER??? Right, Gardening! #waterisessentialallthetime #waterislife

Happy National Pet Day!
04/11/2020

Happy National Pet Day!

Anything other than toilet paper, water, and human waste can cause expensive sewage backups.  Don’t make a splash put it...
04/06/2020

Anything other than toilet paper, water, and human waste can cause expensive sewage backups. Don’t make a splash put it in the trash!

03/25/2020

CORONAVIRUS AND YOUR ONWASA TAP WATER

As a critical utility supplying drinking water to nearly 150,000 people, ONWASA is taking every step to protect the heal...
03/24/2020

As a critical utility supplying drinking water to nearly 150,000 people, ONWASA is taking every step to protect the health of our public. That includes maintaining employee health so that we can continue to operate the water system without interruption. ONWASA has temporarily closed the customer service lobby at our main office but we are still here to serve you.

03/15/2020

Important Notice For All ONWASA Customers

03/13/2020
02/28/2020
02/26/2020
Due to scheduled maintenance, the Payment by Phone System (IVR)  may experience intermittent outages today, February 25,...
02/25/2020

Due to scheduled maintenance, the Payment by Phone System (IVR) may experience intermittent outages today, February 25, 2020. We apologize for any inconvenience.

In an abundance of caution, ONWASA offices will be closed on Friday, February 21st.  Customers wishing to report a water...
02/20/2020

In an abundance of caution, ONWASA offices will be closed on Friday, February 21st. Customers wishing to report a water or sewer emergency may still do so by calling (910) 455-0722.

02/20/2020

WINTER WEATHER TIPS

02/17/2020

METER REPLACEMENT PROJECT

Due to scheduled maintenance, the Payment by Phone System (IVR) will be unavailable on Friday, February 14th, between 9:...
02/13/2020

Due to scheduled maintenance, the Payment by Phone System (IVR) will be unavailable on Friday, February 14th, between 9:00 am and 9:30 am. Please visit www.onwasa.com/payments for information on other free, convenient payment options.

We are recruiting for a Customer Service Representative, Wastewater Treatment Plant Operator, and SCC Operator.  Visit w...
02/07/2020

We are recruiting for a Customer Service Representative, Wastewater Treatment Plant Operator, and SCC Operator. Visit www.onwasa.com/jobs to learn more.

US National Weather Service Newport/Morehead City NC
02/06/2020
US National Weather Service Newport/Morehead City NC

US National Weather Service Newport/Morehead City NC

***UPDATED FORECAST INFORMATION***

Thursday 2/6 @ 3:00 PM: A strong cold front will continue to move through the state this afternoon through tonight bringing a chance for damaging winds and isolated tornadoes. In addition high non-thunderstorm winds, heavy rain, and dangerous marine conditions are expected with this events. Currently a tornado watch is in effect for northern portions of our area until 7:00 PM. For the full briefing, check out the link below. #ncwx

https://www.weather.gov/media/mhx/LatestBriefing.pdf

ONWASA is proud to be a Weather Ready Nation Ambassador by partnering with our friends at US National Weather Service Ne...
02/06/2020

ONWASA is proud to be a Weather Ready Nation Ambassador by partnering with our friends at US National Weather Service Newport/Morehead City NC. They anticipate some of the thunderstorms tonight may occur when we are sleeping. We encourage you to keep your family prepared by having multiple ways to receive weather warnings.

02/05/2020
02/04/2020
NC811

NC811

Planning on digging soon? Don't forget to white line your dig site. It helps utility locators narrow their locate area and gets your job underway sooner. Here are some guidelines on white lining. #nc811 #whitelining #premarking

https://youtu.be/T8Ap2Z3Tz6Y

Visit www.onwasa.com/jobs to learn more about our current employment opportunities.
01/31/2020

Visit www.onwasa.com/jobs to learn more about our current employment opportunities.

We need your correct contact information to ensure you receive important notices regarding your account.  Email us at up...
01/31/2020

We need your correct contact information to ensure you receive important notices regarding your account. Email us at [email protected], call us at (910) 455-0722, or use the Customer Portal found at www.onwasa.com to update your information today!

ONWASA offices are closed today, January 20, 2020, in observance of Martin Luther King, Jr. Day.  For water or sewer eme...
01/20/2020

ONWASA offices are closed today, January 20, 2020, in observance of Martin Luther King, Jr. Day. For water or sewer emergencies, please call (910) 455-0722.

We are recruiting for a Wastewater Treatment Plant Operator, SCC Operator, and a Line Technician.  Go to www.onwasa.com/...
01/17/2020

We are recruiting for a Wastewater Treatment Plant Operator, SCC Operator, and a Line Technician. Go to www.onwasa.com/jobs to learn more and apply today!

ONWASA offices will be closed on Monday, January 20, 2020, in observance of Martin Luther King, Jr. Day.  For water or s...
01/13/2020

ONWASA offices will be closed on Monday, January 20, 2020, in observance of Martin Luther King, Jr. Day. For water or sewer emergencies please call (910) 455-0722.

Did you make a resolution to be healthier?  Water can help!
01/02/2020

Did you make a resolution to be healthier? Water can help!

ONWASA offices will be closed in observance of New Year’s Day tomorrow, January 1, 2020.  For water or sewer emergencies...
12/31/2019

ONWASA offices will be closed in observance of New Year’s Day tomorrow, January 1, 2020. For water or sewer emergencies, please call (910) 455-0722.

12/18/2019
We are currently hiring for a Water Treatment Plant Operator 16.  Visit www.onwasa.com/jobs to learn more!
12/05/2019

We are currently hiring for a Water Treatment Plant Operator 16. Visit www.onwasa.com/jobs to learn more!

ONWASA offices are closed on Friday, November 29th.  For water or sewer emergencies please call (910) 455-0722.
11/29/2019

ONWASA offices are closed on Friday, November 29th. For water or sewer emergencies please call (910) 455-0722.

Address

228 Georgetown Rd.
Jacksonville, NC
28540

Opening Hours

Monday 08:00 - 17:00
Tuesday 08:00 - 17:00
Wednesday 08:00 - 17:00
Thursday 08:00 - 17:00
Friday 08:00 - 17:00

Telephone

(910) 455-0722

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Comments

Really? Ever heard of a PHONE CALL? I have a sick me, sick 11 month old and Two sick dogs. Thank God it was not a day when we did the aquariums. I live on Queens Haven Rd. How dare you NOT send automated call. Dont Dare say you did. I have phone records. I get them for every other thing. I will Be calling into your office tomorrow to have on recorded call the horrible health issues we developed from the water. I am now saving stool/vomiting samples from the baby and dogs....I just cant believe this
Why isn't there an alert for Sneads Ferry? There is no water here!!!
Thank you Onwasa for all you do.
I want to know who is in charge of your company? Like who is the head office to file a formal complaint if the local office act like they don't care about their customers!
OK...Got Me ONWASA. I live by myself, I'm 65 years old. I crawled under my house took pictures no leaks under house, no leaks out side, no running toilets But, they say I used 9000 gals in August $58 and 18,500 gals of water for a $92 water bill for month of September. Ever since they changed meters, my water bill has doubled...now since I've complainted for 2 months, oh my water usage is now normal. Nothing has changed at my house. So take my money, I have no choice but to pay. I'm suppose to believe I'm wrong and ONWASA is right.
Boil water NTB? Heard it is lifted.
I expect a better job then this! Onwasa installed the new water meter in my yard and left it six inches above ground and clay mated in the grass. This install is unacceptable!
I see my post was censored. Guess the truth hurts but i am still being advantage of by a bunch of cheats and will get my message out other ways.
Hey, you ever gonna address the water pressure issues on Seashore Drive, NTB. Water pressure goes down to zero on holiday weekends. Been complaining for almost five years and you refuse to accept responsibility for your failures.
Beware of ONWASA's billing practices. They squeeze you for every nickel and dime they can....
Any updates on the north topsail outage? Boil alert? Thanks.
No water pressure on Sandridge Road at 0445 this morning. Any idea why?