Onslow Water and Sewer Authority

Onslow Water and Sewer Authority ONWASA provides water and sewer services to the unincorporated areas of Onslow County to include Holly Ridge, N. Topsail Beach, Swansboro, and Richlands.

About Us
The Onslow Water and Sewer Authority (ONWASA) is a government entity that provides water and sewer services (wastewater) to the unincorporated areas of Onslow County which includes areas outside of the city limits of Jacksonville, all of the Town of Holly Ridge, Town of Swansboro, Town of Richlands, as well as the Town of North Topsail Island, North Carolina. ONWASA currently provides water to approximately 56 percent of the County population.

Operating as usual

Has your contact information recently changed?  Please contact us by email at updateinfo@onwasa.com, phone at (910) 455-...
07/20/2021

Has your contact information recently changed? Please contact us by email at [email protected], phone at (910) 455-0722, or by accessing the customer portal on our website. We want to keep you updated with alerts and important account reminders.

Has your contact information recently changed? Please contact us by email at [email protected], phone at (910) 455-0722, or by accessing the customer portal on our website. We want to keep you updated with alerts and important account reminders.

Flushing anything other than toilet tissue, water, and human waste can lead to expensive sewer repairs.  Don’t make a sp...
07/19/2021

Flushing anything other than toilet tissue, water, and human waste can lead to expensive sewer repairs. Don’t make a splash, put it in the trash!

Flushing anything other than toilet tissue, water, and human waste can lead to expensive sewer repairs. Don’t make a splash, put it in the trash!

Are you looking for a rewarding career with an excellent benefits package?  Visit www.onwasa.com/jobs today to learn mor...
07/18/2021

Are you looking for a rewarding career with an excellent benefits package? Visit www.onwasa.com/jobs today to learn more about joining our team.

Are you looking for a rewarding career with an excellent benefits package? Visit www.onwasa.com/jobs today to learn more about joining our team.

With the ONWASA Customer Portal you can access historical account information such as billing, payment, and usage. The C...
07/16/2021

With the ONWASA Customer Portal you can access historical account information such as billing, payment, and usage. The Customer Portal also allows you to make payments, establish automatic drafts, change your mailing address, and more!
Look for the My Account button at www.onwasa.com to register for this free and convenient account tool.

With the ONWASA Customer Portal you can access historical account information such as billing, payment, and usage. The Customer Portal also allows you to make payments, establish automatic drafts, change your mailing address, and more!
Look for the My Account button at www.onwasa.com to register for this free and convenient account tool.

Has your contact information recently changed?  Please contact us by email at updateinfo@onwasa.com, phone at (910) 455-...
07/12/2021

Has your contact information recently changed? Please contact us by email at [email protected], phone at (910) 455-0722, or by accessing the customer portal on our website. We want to keep you updated with alerts and important account reminders.

Has your contact information recently changed? Please contact us by email at [email protected], phone at (910) 455-0722, or by accessing the customer portal on our website. We want to keep you updated with alerts and important account reminders.

Are you looking for a rewarding career with an excellent benefits package?  Visit www.onwasa.com/jobs today to learn mor...
07/11/2021

Are you looking for a rewarding career with an excellent benefits package? Visit www.onwasa.com/jobs today to learn more about joining our team.

Are you looking for a rewarding career with an excellent benefits package? Visit www.onwasa.com/jobs today to learn more about joining our team.

Did you know the most common cause for sewer backups are pipes blocked by grease poured down household drains? Sewer ove...
07/09/2021

Did you know the most common cause for sewer backups are pipes blocked by grease poured down household drains? Sewer overflows and backups can threaten the environment and cause costly damage to home and business interiors. To avoid expensive cleanup, repair cost, and inconvenience, pour your cooled oil or grease into a container; then seal and discard with your regular trash.

Did you know the most common cause for sewer backups are pipes blocked by grease poured down household drains? Sewer overflows and backups can threaten the environment and cause costly damage to home and business interiors. To avoid expensive cleanup, repair cost, and inconvenience, pour your cooled oil or grease into a container; then seal and discard with your regular trash.

07/08/2021

Due to preparations for and expected impacts from Tropical Storm Elsa, ONWASA’s main office will close to the public at 12:00pm today. Customer services by phone will continue uninterrupted at (910)455-0722. All internet services are also operational. Key and essential utility workers will be working 24-hours a day to ensure reliable water service as Eastern North Carolina weathers this storm. ONWASA’s office is expected to reopen at 8:00am Friday July 9th.

Are you looking for a rewarding career with an excellent benefits package?  Visit www.onwasa.com/jobs today to learn mor...
07/07/2021

Are you looking for a rewarding career with an excellent benefits package? Visit www.onwasa.com/jobs today to learn more about joining our team.

Are you looking for a rewarding career with an excellent benefits package? Visit www.onwasa.com/jobs today to learn more about joining our team.

With the ONWASA Customer Portal you can access historical account information such as billing, payment, and usage.  The ...
07/06/2021

With the ONWASA Customer Portal you can access historical account information such as billing, payment, and usage. The Customer Portal also allows you to make payments, establish automatic drafts, change your mailing address, and more!

Look for the My Account button at www.onwasa.com to register for this free and convenient account tool.

With the ONWASA Customer Portal you can access historical account information such as billing, payment, and usage. The Customer Portal also allows you to make payments, establish automatic drafts, change your mailing address, and more!

Look for the My Account button at www.onwasa.com to register for this free and convenient account tool.

Photos from US National Weather Service Newport/Morehead City NC's post
07/04/2021

Photos from US National Weather Service Newport/Morehead City NC's post

07/04/2021
We are recruiting for several key positions.  Visit www.onwasa.com/jobs to learn more about how you can join our team.
07/03/2021

We are recruiting for several key positions. Visit www.onwasa.com/jobs to learn more about how you can join our team.

We are recruiting for several key positions. Visit www.onwasa.com/jobs to learn more about how you can join our team.

For water or sewer emergencies, please call (910) 455-0722.
07/02/2021

For water or sewer emergencies, please call (910) 455-0722.

For water or sewer emergencies, please call (910) 455-0722.

Are you looking for a rewarding career with an excellent benefits package?  Visit www.onwasa.com/jobs today to learn mor...
06/30/2021

Are you looking for a rewarding career with an excellent benefits package? Visit www.onwasa.com/jobs today to learn more about joining our team.

Are you looking for a rewarding career with an excellent benefits package? Visit www.onwasa.com/jobs today to learn more about joining our team.

06/30/2021

Please fill in holes dug on the beach. They’re dangerous for humans and wildlife! It’s also a Town Ordinance in all 3 towns on the island.

Congratulations to ONWASA's very own Ralph Murphy for receiving the NC811 Damage Prevention Ambassador award!
06/29/2021

Congratulations to ONWASA's very own Ralph Murphy for receiving the NC811 Damage Prevention Ambassador award!

Howard Corey our Easter Education Liaison (left) presents Ralph Murphy with ONWASA our Damage Prevention Ambassador Award. Thank you for everything you do Ralph. #safetyfirst #safediggingpartner

Update your contact information today to avoid missing urgent notices or outage information.
06/28/2021

Update your contact information today to avoid missing urgent notices or outage information.

Update your contact information today to avoid missing urgent notices or outage information.

A great reminder from our friends at Rhodestown Volunteer Fire Department.
06/28/2021

A great reminder from our friends at Rhodestown Volunteer Fire Department.

𝕤𝕡𝕒𝕣𝕜𝕝𝕖𝕣𝕤 𝕔𝕒𝕟 𝕣𝕖𝕒𝕔𝕙 𝕥𝕖𝕞𝕡𝕒𝕥𝕦𝕣𝕖𝕤 𝕠𝕗 𝟙,𝟚𝟘𝟘°❗️

Are you looking for a rewarding career with an excellent benefits package?  Visit www.onwasa.com/jobs today to learn mor...
06/27/2021

Are you looking for a rewarding career with an excellent benefits package? Visit www.onwasa.com/jobs today to learn more about joining our team.

Are you looking for a rewarding career with an excellent benefits package? Visit www.onwasa.com/jobs today to learn more about joining our team.

Did you know the most common cause for sewer backups are pipes blocked by grease poured down household drains? Sewer ove...
06/25/2021

Did you know the most common cause for sewer backups are pipes blocked by grease poured down household drains? Sewer overflows and backups can threaten the environment and cause costly damage to home and business interiors. To avoid expensive cleanup, repair cost, and inconvenience, pour your cooled oil or grease into a container; then seal and discard with your regular trash.

Did you know the most common cause for sewer backups are pipes blocked by grease poured down household drains? Sewer overflows and backups can threaten the environment and cause costly damage to home and business interiors. To avoid expensive cleanup, repair cost, and inconvenience, pour your cooled oil or grease into a container; then seal and discard with your regular trash.

With the ONWASA Customer Portal you can access historical account information such as billing, payment, and usage.  The ...
06/24/2021

With the ONWASA Customer Portal you can access historical account information such as billing, payment, and usage. The Customer Portal also allows you to make payments, establish automatic drafts, change your mailing address, and more!

Look for the My Account button at www.onwasa.com to register for this free and convenient account tool.

With the ONWASA Customer Portal you can access historical account information such as billing, payment, and usage. The Customer Portal also allows you to make payments, establish automatic drafts, change your mailing address, and more!

Look for the My Account button at www.onwasa.com to register for this free and convenient account tool.

06/23/2021
We are currently recruiting for a SCC Operator.  To learn more about this position and others visit www.onwasa.com/jobs
06/21/2021

We are currently recruiting for a SCC Operator. To learn more about this position and others visit www.onwasa.com/jobs

We are currently recruiting for a SCC Operator. To learn more about this position and others visit www.onwasa.com/jobs

Would you like to join a terrific team focused on providing excellent customer experiences?  Visit www.onwasa.com/jobs t...
06/20/2021

Would you like to join a terrific team focused on providing excellent customer experiences? Visit www.onwasa.com/jobs to learn more.

Would you like to join a terrific team focused on providing excellent customer experiences? Visit www.onwasa.com/jobs to learn more.

Photos from US National Weather Service Newport/Morehead City NC's post
06/19/2021

Photos from US National Weather Service Newport/Morehead City NC's post

Are you looking for a rewarding career with an excellent benefits package?  Visit www.onwasa.com/jobs today to learn mor...
06/18/2021

Are you looking for a rewarding career with an excellent benefits package? Visit www.onwasa.com/jobs today to learn more about joining our team.

Are you looking for a rewarding career with an excellent benefits package? Visit www.onwasa.com/jobs today to learn more about joining our team.

We are recruiting for a Utility Inspector to join our team!  To learn more visit www.onwasa.com/jobs
06/18/2021

We are recruiting for a Utility Inspector to join our team! To learn more visit www.onwasa.com/jobs

We are recruiting for a Utility Inspector to join our team! To learn more visit www.onwasa.com/jobs

06/18/2021
Has your contact information recently changed?  Please contact us by email at updateinfo@onwasa.com, phone at (910) 455-...
06/17/2021

Has your contact information recently changed? Please contact us by email at [email protected], phone at (910) 455-0722, or by accessing the customer portal on our website. We want to keep you updated with alerts and important account reminders.

Has your contact information recently changed? Please contact us by email at [email protected], phone at (910) 455-0722, or by accessing the customer portal on our website. We want to keep you updated with alerts and important account reminders.

We are once again receiving reports of customers receiving mailers similar to the one pictured. This is NOT from ONWASA....
06/16/2021

We are once again receiving reports of customers receiving mailers similar to the one pictured.
This is NOT from ONWASA. This is an attempt to sell a product. The water received from ONWASA is tested according to regulations and a copy of the ONWASA Water Quality Report may be viewed here https://www.onwasa.com/DocumentCenter/View/4027/2020-Water-Quality-Report-CCR-PDF?bidId=

We are once again receiving reports of customers receiving mailers similar to the one pictured.
This is NOT from ONWASA. This is an attempt to sell a product. The water received from ONWASA is tested according to regulations and a copy of the ONWASA Water Quality Report may be viewed here https://www.onwasa.com/DocumentCenter/View/4027/2020-Water-Quality-Report-CCR-PDF?bidId=

Address

228 Georgetown Rd.
Jacksonville, NC
28540

Opening Hours

Monday 08:00 - 17:00
Tuesday 08:00 - 17:00
Wednesday 08:00 - 17:00
Thursday 08:00 - 17:00
Friday 08:00 - 17:00

Telephone

(910) 455-0722

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Comments

We are in the Preserve at Tidewater and our water is coming out brown. Turkey Creek fire was out yesterday flushing the hydrants and one of the guys had an brown oily residue after running his hand in the water coming out.
Hello! Where can I find the most recent water test results, particularly for mineral levels? Copper iron etc. Thank you!
Hello for Richlands NC when was the notice sent out to people that trash fees would increase? I don’t recall seeing a notice. Extremely frustrating.
Really? Ever heard of a PHONE CALL? I have a sick me, sick 11 month old and Two sick dogs. Thank God it was not a day when we did the aquariums. I live on Queens Haven Rd. How dare you NOT send automated call. Dont Dare say you did. I have phone records. I get them for every other thing. I will Be calling into your office tomorrow to have on recorded call the horrible health issues we developed from the water. I am now saving stool/vomiting samples from the baby and dogs....I just cant believe this
Why isn't there an alert for Sneads Ferry? There is no water here!!!
Thank you Onwasa for all you do.
I want to know who is in charge of your company? Like who is the head office to file a formal complaint if the local office act like they don't care about their customers!
OK...Got Me ONWASA. I live by myself, I'm 65 years old. I crawled under my house took pictures no leaks under house, no leaks out side, no running toilets But, they say I used 9000 gals in August $58 and 18,500 gals of water for a $92 water bill for month of September. Ever since they changed meters, my water bill has doubled...now since I've complainted for 2 months, oh my water usage is now normal. Nothing has changed at my house. So take my money, I have no choice but to pay. I'm suppose to believe I'm wrong and ONWASA is right.
Boil water NTB? Heard it is lifted.
I expect a better job then this! Onwasa installed the new water meter in my yard and left it six inches above ground and clay mated in the grass. This install is unacceptable!
I see my post was censored. Guess the truth hurts but i am still being advantage of by a bunch of cheats and will get my message out other ways.
Hey, you ever gonna address the water pressure issues on Seashore Drive, NTB. Water pressure goes down to zero on holiday weekends. Been complaining for almost five years and you refuse to accept responsibility for your failures.