Onslow Water and Sewer Authority

Onslow Water and Sewer Authority ONWASA provides water and sewer services to the unincorporated areas of Onslow County to include Holly Ridge, N. Topsail Beach, Swansboro, and Richlands.

About Us
The Onslow Water and Sewer Authority (ONWASA) is a government entity that provides water and sewer services (wastewater) to the unincorporated areas of Onslow County which includes areas outside of the city limits of Jacksonville, all of the Town of Holly Ridge, Town of Swansboro, Town of Richlands, as well as the Town of North Topsail Island, North Carolina. ONWASA currently provides water to approximately 56 percent of the County population.

Operating as usual

Due to scheduled maintenance, the ONWASA Customer Portal,  Automated Telephone Payment System (IVR), and Kiosk will be u...
09/29/2021

Due to scheduled maintenance, the ONWASA Customer Portal, Automated Telephone Payment System (IVR), and Kiosk will be unavailable today, 9/29/21, beginning at 9:00 PM until 12:00 AM.

Due to scheduled maintenance, the ONWASA Customer Portal, Automated Telephone Payment System (IVR), and Kiosk will be unavailable today, 9/29/21, beginning at 9:00 PM until 12:00 AM.

Are you ready for a career change?  We have several openings on our team.  Visit www.onwasa.com/jobs to learn more.
09/29/2021

Are you ready for a career change? We have several openings on our team. Visit www.onwasa.com/jobs to learn more.

Are you ready for a career change? We have several openings on our team. Visit www.onwasa.com/jobs to learn more.

09/29/2021
Are you looking for a rewarding career with an excellent benefits package?  Visit www.onwasa.com/jobs today to learn mor...
09/26/2021

Are you looking for a rewarding career with an excellent benefits package? Visit www.onwasa.com/jobs today to learn more about joining our team.

Are you looking for a rewarding career with an excellent benefits package? Visit www.onwasa.com/jobs today to learn more about joining our team.

With the ONWASA Customer Portal you can access historical account information such as billing, payment, and usage. The C...
09/24/2021

With the ONWASA Customer Portal you can access historical account information such as billing, payment, and usage. The Customer Portal also allows you to make payments, establish automatic drafts, change your mailing address, and more!
Look for the My Account button at www.onwasa.com to register for this free and convenient account tool.

With the ONWASA Customer Portal you can access historical account information such as billing, payment, and usage. The Customer Portal also allows you to make payments, establish automatic drafts, change your mailing address, and more!
Look for the My Account button at www.onwasa.com to register for this free and convenient account tool.

Has your contact information recently changed?  Please contact us by email at updateinfo@onwasa.com, phone at (910) 455-...
09/17/2021

Has your contact information recently changed? Please contact us by email at [email protected], phone at (910) 455-0722, or by accessing the customer portal on our website. We want to keep you updated with alerts and important account reminders.

Has your contact information recently changed? Please contact us by email at [email protected], phone at (910) 455-0722, or by accessing the customer portal on our website. We want to keep you updated with alerts and important account reminders.

With the ONWASA Customer Portal you can access historical account information such as billing, payment, and usage. The C...
09/15/2021

With the ONWASA Customer Portal you can access historical account information such as billing, payment, and usage. The Customer Portal also allows you to make payments, establish automatic drafts, change your mailing address, and more!
Look for the My Account button at www.onwasa.com to register for this free and convenient account tool.

With the ONWASA Customer Portal you can access historical account information such as billing, payment, and usage. The Customer Portal also allows you to make payments, establish automatic drafts, change your mailing address, and more!
Look for the My Account button at www.onwasa.com to register for this free and convenient account tool.

9/10/2021 8:22 AM UPDATE The precautionary boil water advisory issued to those in the outage area has been lifted.  This...
09/09/2021

9/10/2021 8:22 AM UPDATE The precautionary boil water advisory issued to those in the outage area has been lifted. This was issued only as a precaution. There was never any indication of contamination in the water system.
9/9/2021 9:56 AM UPDATE - Water has been completely restored and flushing is complete.

9/9/2021 9:45 AM UPDATE - Water has been turned on and crews are in the process of flushing lines.

Customers in the Town of Swansboro may experience lower than normal water pressure today due to a water main break in the area of W. Corbett Ave and Leslie Lane. We anticipate repairs to be complete between 10:30 AM and 12:30 PM today.
In addition, some customers may experience a water outage. The precautionary boil water advisory applies only to those customers who were in the outage area not the low pressure areas. Full outage details may be found by using the following link and searching by property address.
https://onwasa.maps.arcgis.com/apps/InformationLookup/index.html?appid=f8dfaadf1eda4a538f023407552a6c46

9/10/2021 8:22 AM UPDATE The precautionary boil water advisory issued to those in the outage area has been lifted. This was issued only as a precaution. There was never any indication of contamination in the water system.
9/9/2021 9:56 AM UPDATE - Water has been completely restored and flushing is complete.

9/9/2021 9:45 AM UPDATE - Water has been turned on and crews are in the process of flushing lines.

Customers in the Town of Swansboro may experience lower than normal water pressure today due to a water main break in the area of W. Corbett Ave and Leslie Lane. We anticipate repairs to be complete between 10:30 AM and 12:30 PM today.
In addition, some customers may experience a water outage. The precautionary boil water advisory applies only to those customers who were in the outage area not the low pressure areas. Full outage details may be found by using the following link and searching by property address.
https://onwasa.maps.arcgis.com/apps/InformationLookup/index.html?appid=f8dfaadf1eda4a538f023407552a6c46

Create or update your emergency supplies kit now, so you are prepared when and if an emergency happens.  Visit www.ready...
09/07/2021

Create or update your emergency supplies kit now, so you are prepared when and if an emergency happens. Visit www.ready.gov/kit for helpful tips on what you should include. #PreparetoProtect #BeReady

Create or update your emergency supplies kit now, so you are prepared when and if an emergency happens. Visit www.ready.gov/kit for helpful tips on what you should include. #PreparetoProtect #BeReady

ONWASA offices will be closed on Monday, September 6, 2021, in observance of the Labor Day holiday.  For water or sewer ...
09/06/2021

ONWASA offices will be closed on Monday, September 6, 2021, in observance of the Labor Day holiday. For water or sewer emergencies please call (910) 455-0722.

ONWASA offices will be closed on Monday, September 6, 2021, in observance of the Labor Day holiday. For water or sewer emergencies please call (910) 455-0722.

National Preparedness Month is observed each September to raise awareness about the importance of preparing for the vari...
09/03/2021

National Preparedness Month is observed each September to raise awareness about the importance of preparing for the various disasters and emergencies that could happen at any time. Visit ready.gov/plan to learn more about creating an emergency plan for your family today. #PrepareToProtect #BeReady

National Preparedness Month is observed each September to raise awareness about the importance of preparing for the various disasters and emergencies that could happen at any time. Visit ready.gov/plan to learn more about creating an emergency plan for your family today. #PrepareToProtect #BeReady

With the ONWASA Customer Portal you can access historical account information such as billing, payment, and usage. The C...
09/02/2021

With the ONWASA Customer Portal you can access historical account information such as billing, payment, and usage. The Customer Portal also allows you to make payments, establish automatic drafts, change your mailing address, and more!
Look for the My Account button at www.onwasa.com to register for this free and convenient account tool.

With the ONWASA Customer Portal you can access historical account information such as billing, payment, and usage. The Customer Portal also allows you to make payments, establish automatic drafts, change your mailing address, and more!
Look for the My Account button at www.onwasa.com to register for this free and convenient account tool.

Are you looking for a rewarding career with an excellent benefits package?  Visit www.onwasa.com/jobs today to learn mor...
08/29/2021

Are you looking for a rewarding career with an excellent benefits package? Visit www.onwasa.com/jobs today to learn more about joining our team.

Are you looking for a rewarding career with an excellent benefits package? Visit www.onwasa.com/jobs today to learn more about joining our team.

Did you know the most common cause for sewer backups are pipes blocked by grease poured down household drains? Sewer ove...
08/27/2021

Did you know the most common cause for sewer backups are pipes blocked by grease poured down household drains? Sewer overflows and backups can threaten the environment and cause costly damage to home and business interiors. To avoid expensive cleanup, repair cost, and inconvenience, pour your cooled oil or grease into a container; then seal and discard with your regular trash.

Did you know the most common cause for sewer backups are pipes blocked by grease poured down household drains? Sewer overflows and backups can threaten the environment and cause costly damage to home and business interiors. To avoid expensive cleanup, repair cost, and inconvenience, pour your cooled oil or grease into a container; then seal and discard with your regular trash.

Has your contact information recently changed?  Please contact us by email at updateinfo@onwasa.com, phone at (910) 455-...
08/27/2021

Has your contact information recently changed? Please contact us by email at [email protected], phone at (910) 455-0722, or by accessing the customer portal on our website. We want to keep you updated with alerts and important account reminders.

Has your contact information recently changed? Please contact us by email at [email protected], phone at (910) 455-0722, or by accessing the customer portal on our website. We want to keep you updated with alerts and important account reminders.

Happy National Dog Day! Water is essential to all living things, and your pup is no exception.  Keep your pup happy and ...
08/26/2021

Happy National Dog Day! Water is essential to all living things, and your pup is no exception. Keep your pup happy and healthy by providing them with fresh water daily.

Happy National Dog Day! Water is essential to all living things, and your pup is no exception. Keep your pup happy and healthy by providing them with fresh water daily.

With the ONWASA Customer Portal you can access historical account information such as billing, payment, and usage. The C...
08/24/2021

With the ONWASA Customer Portal you can access historical account information such as billing, payment, and usage. The Customer Portal also allows you to make payments, establish automatic drafts, change your mailing address, and more!
Look for the My Account button at www.onwasa.com to register for this free and convenient account tool.

With the ONWASA Customer Portal you can access historical account information such as billing, payment, and usage. The Customer Portal also allows you to make payments, establish automatic drafts, change your mailing address, and more!
Look for the My Account button at www.onwasa.com to register for this free and convenient account tool.

Has your contact information recently changed?  Please contact us by email at updateinfo@onwasa.com, phone at (910) 455-...
08/17/2021

Has your contact information recently changed? Please contact us by email at [email protected], phone at (910) 455-0722, or by accessing the customer portal on our website. We want to keep you updated with alerts and important account reminders.

Has your contact information recently changed? Please contact us by email at [email protected], phone at (910) 455-0722, or by accessing the customer portal on our website. We want to keep you updated with alerts and important account reminders.

Are you looking for a rewarding career with an excellent benefits package?  Visit www.onwasa.com/jobs today to learn mor...
08/15/2021

Are you looking for a rewarding career with an excellent benefits package? Visit www.onwasa.com/jobs today to learn more about joining our team.

Are you looking for a rewarding career with an excellent benefits package? Visit www.onwasa.com/jobs today to learn more about joining our team.

With the ONWASA Customer Portal you can access historical account information such as billing, payment, and usage. The C...
08/13/2021

With the ONWASA Customer Portal you can access historical account information such as billing, payment, and usage. The Customer Portal also allows you to make payments, establish automatic drafts, change your mailing address, and more!
Look for the My Account button at www.onwasa.com to register for this free and convenient account tool.

With the ONWASA Customer Portal you can access historical account information such as billing, payment, and usage. The Customer Portal also allows you to make payments, establish automatic drafts, change your mailing address, and more!
Look for the My Account button at www.onwasa.com to register for this free and convenient account tool.

Always call 811 before you dig.  You could save time, money and avoid injuries!  #811Day #CallBeforeYouDig
08/11/2021

Always call 811 before you dig. You could save time, money and avoid injuries! #811Day #CallBeforeYouDig

Always call 811 before you dig. You could save time, money and avoid injuries! #811Day #CallBeforeYouDig

With the ONWASA Customer Portal you can access historical account information such as billing, payment, and usage. The C...
08/10/2021

With the ONWASA Customer Portal you can access historical account information such as billing, payment, and usage. The Customer Portal also allows you to make payments, establish automatic drafts, change your mailing address, and more!
Look for the My Account button at www.onwasa.com to register for this free and convenient account tool.

With the ONWASA Customer Portal you can access historical account information such as billing, payment, and usage. The Customer Portal also allows you to make payments, establish automatic drafts, change your mailing address, and more!
Look for the My Account button at www.onwasa.com to register for this free and convenient account tool.

We are recruiting for a Customer Service Representative, Line Technician 13, and a Water Quality Compliance Technician. ...
08/09/2021

We are recruiting for a Customer Service Representative, Line Technician 13, and a Water Quality Compliance Technician. Visit www.onwasa.com/jobs to learn more about how you can join our team.

We are recruiting for a Customer Service Representative, Line Technician 13, and a Water Quality Compliance Technician. Visit www.onwasa.com/jobs to learn more about how you can join our team.

Don't be surprised when you dig.  Always call 811 first!
08/06/2021

Don't be surprised when you dig. Always call 811 first!

Don't be surprised when you dig. Always call 811 first!

We are recruiting for a Water Quality Compliance Technician to join our team.  Visit www.onwasa.com/jobs to learn more.
08/05/2021

We are recruiting for a Water Quality Compliance Technician to join our team. Visit www.onwasa.com/jobs to learn more.

We are recruiting for a Water Quality Compliance Technician to join our team. Visit www.onwasa.com/jobs to learn more.

Would you like to join a terrific team focused on providing excellent customer experiences?  Visit www.onwasa.com/jobs t...
08/01/2021

Would you like to join a terrific team focused on providing excellent customer experiences? Visit www.onwasa.com/jobs to learn more.

Would you like to join a terrific team focused on providing excellent customer experiences? Visit www.onwasa.com/jobs to learn more.

With the ONWASA Customer Portal you can access historical account information such as billing, payment, and usage. The C...
07/30/2021

With the ONWASA Customer Portal you can access historical account information such as billing, payment, and usage. The Customer Portal also allows you to make payments, establish automatic drafts, change your mailing address, and more!
Look for the My Account button at www.onwasa.com to register for this free and convenient account tool.

With the ONWASA Customer Portal you can access historical account information such as billing, payment, and usage. The Customer Portal also allows you to make payments, establish automatic drafts, change your mailing address, and more!
Look for the My Account button at www.onwasa.com to register for this free and convenient account tool.

Did you know the most common cause for sewer backups are pipes blocked by grease poured down household drains? Sewer ove...
07/28/2021

Did you know the most common cause for sewer backups are pipes blocked by grease poured down household drains? Sewer overflows and backups can threaten the environment and cause costly damage to home and business interiors. To avoid expensive cleanup, repair cost, and inconvenience, pour your cooled oil or grease into a container; then seal and discard with your regular trash.

Did you know the most common cause for sewer backups are pipes blocked by grease poured down household drains? Sewer overflows and backups can threaten the environment and cause costly damage to home and business interiors. To avoid expensive cleanup, repair cost, and inconvenience, pour your cooled oil or grease into a container; then seal and discard with your regular trash.

Address

228 Georgetown Rd.
Jacksonville, NC
28540

Opening Hours

Monday 8am - 5pm
Tuesday 8am - 5pm
Wednesday 8am - 5pm
Thursday 8am - 5pm
Friday 8am - 5pm

Telephone

(910) 455-0722

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Comments

We are in the Preserve at Tidewater and our water is coming out brown. Turkey Creek fire was out yesterday flushing the hydrants and one of the guys had an brown oily residue after running his hand in the water coming out.
Hello! Where can I find the most recent water test results, particularly for mineral levels? Copper iron etc. Thank you!
Hello for Richlands NC when was the notice sent out to people that trash fees would increase? I don’t recall seeing a notice. Extremely frustrating.
Really? Ever heard of a PHONE CALL? I have a sick me, sick 11 month old and Two sick dogs. Thank God it was not a day when we did the aquariums. I live on Queens Haven Rd. How dare you NOT send automated call. Dont Dare say you did. I have phone records. I get them for every other thing. I will Be calling into your office tomorrow to have on recorded call the horrible health issues we developed from the water. I am now saving stool/vomiting samples from the baby and dogs....I just cant believe this
Why isn't there an alert for Sneads Ferry? There is no water here!!!
Thank you Onwasa for all you do.
I want to know who is in charge of your company? Like who is the head office to file a formal complaint if the local office act like they don't care about their customers!
OK...Got Me ONWASA. I live by myself, I'm 65 years old. I crawled under my house took pictures no leaks under house, no leaks out side, no running toilets But, they say I used 9000 gals in August $58 and 18,500 gals of water for a $92 water bill for month of September. Ever since they changed meters, my water bill has doubled...now since I've complainted for 2 months, oh my water usage is now normal. Nothing has changed at my house. So take my money, I have no choice but to pay. I'm suppose to believe I'm wrong and ONWASA is right.
Boil water NTB? Heard it is lifted.
I expect a better job then this! Onwasa installed the new water meter in my yard and left it six inches above ground and clay mated in the grass. This install is unacceptable!
I see my post was censored. Guess the truth hurts but i am still being advantage of by a bunch of cheats and will get my message out other ways.
Hey, you ever gonna address the water pressure issues on Seashore Drive, NTB. Water pressure goes down to zero on holiday weekends. Been complaining for almost five years and you refuse to accept responsibility for your failures.