09/20/2021
P-EBT Parent Portal Now Available
The Louisiana Department of Children and Family Services has a Parent Portal that allows you to view and receive information about your student’s P-EBT benefits. You will need to create a CAFE account and link your student's P-EBT case to your CAFE account.
We encourage you to do this to verify the information that we sent on your behalf. Click the link below to get started: http://www.dcfs.la.gov/page/pebt-parent-portal If you scroll down, you will find helpful video instructions. If you find an error in your student’s information, please let DCFS know and request a correction, if necessary. Please be aware that if a change request is approved, it will take approximately 6 weeks to process and get you a new card.
QUESTION: I haven’t received my P-EBT card yet.
Check the Parent Portal to see if benefits have been issued and if your address is correct. You can expect to receive a card within 30 days of the issuance date. If you are having another issue with your card, the DCFS LAHelp-U Customer Contact Center should be able to assist. Try calling 1-888-524-3578 or emailing [email protected]. You can call LAHelpU from 7:30 a.m. to 6 p.m., M-F, except on holidays.
To activate your PEBT Card with the automated system, select your language, then 4 and then 1. If you're having problems activating your card or creating a 4 CAFÉ account to log into the PEBT Parent Portal, you can select 4 and then 2 to have a Customer Service Representative assist you. Tip: Call volumes are lightest between 7:30-8:30 am & 5-6 pm. (Monday and Tuesday are the busiest days.)
The Department of Children & Family Services works to meet the needs of Louisiana's most vulnerable citizens. The Child Welfare division works to protect children against abuse and neglect, find permanent homes for Louisiana's foster children and to educate the public on Safe Sleep and Louisiana's S...