Kaukauna Utilities

08/17/2026

Get your FREE custom energy-saving pack from Focus on Energy! Details below.

Build your own energy-saving pack.

08/13/2026

Did you know MyAccount goes wherever you go?

MyAccount, our customer portal, makes it easy to manage your utility account - and it's available as a mobile app! Right from your phone, you can view your energy and water usage, pay your bill, set up alerts, enroll in paperless billing or auto-pay, and more.

Simply search “Kaukauna Utilities” in your mobile app store to download the app and get started.

Prefer a desktop? You can access MyAccount anytime at https://myaccount.kaukaunautilities.com/.

08/11/2026

Thank you to everyone who joined us for the groundbreaking of Water Treatment Plant #1, an important milestone in our reverse osmosis water treatment project! We appreciated the opportunity to celebrate alongside members of our community.

Now, the work is underway! We're excited to see progress taking shape, with completion anticipated in summer 2028.

Follow the project, see the latest updates, and learn more about how we got here: https://www.kaukaunautilities.com/reverseosmosis/

08/06/2026

Congratulations to our 2026 Q2 High 5 Winners – Joel Jezeski (System Operator), Collin Hass (Journey Line Technician), and Chris Klarich (Relief System Operator)!

KU High 5 is our internal employee recognition program. It was designed for our employees to recognize their coworkers for the value they bring to the organization and the communities we serve. High 5’s are given in the following categories – safety, customer focus, teamwork, integrity, and continuous improvement. Winners are selected quarterly.

Way to go Joel. Collin, and Chris! Thank you for your commitment to KU!

08/04/2026

For 100 years, the Fox River has done more than generate electricity - it has helped power communities.

In 1926, Rapide Croche Hydro began producing clean, sustainable electricity for Kaukauna Utilities customers. A century later, it continues to provide reliable, locally generated energy while standing as a symbol of innovation, stewardship, and community investment.

Our new video tells the story of the people, the vision, and the river that helped shape Kaukauna's legacy as the Electric City.

Watch the full video here. https://youtu.be/XWWT2T3aDeQ

07/29/2026

Our thoughts are with everyone impacted by the recent tornado in Menasha.

Proud of our KU line crew for assisting Menasha Utilities through mutual aid, and proud to be part of a public power community that always comes together to support one another. Stay safe, everyone.

07/27/2026

Today's storm resulted in a few scattered outages across our service territory. Thank you to our customers for your patience as our crews worked to safely restore service!

As a reminder, to most effectively report an outage at your service address, please use one the following options:

- Text "OUT" to 866-766-5705 through our Outage Management System. Learn more or enroll here - https://www.kaukaunautilities.com/outages/
- KU website - Click “Report an Outage” on the outage map - https://www.kaukaunautilities.com/outages/
- MyAccount – Click “Report an Outage” through our customer portal - https://myaccount.kaukaunautilities.com/
- Call our Operations Center at 920-766-5988.

07/20/2026

KU is proud to sponsor this great community event at the Kaukauna Public Library! Be sure to check it out.

Save the date! Outdoor movie night is coming up! Join us in the parking lot at 4pm for games, bubbles, and an inflatable obstacle course! Bring blankets for the hill or chairs for the lot, concessions available for purchase from Carnival Time Popcorn! Sponsored by Kaukauna Utilities!!

07/17/2026

On your monthly utility statement, you will see a sewer consumption charge. This charge is for Kaukauna sewer customers and is based on water consumption (water consumption x sewer rate/100).

Throughout the summer, many residents use extra water for lawns, gardens, or pools. Did you know your sewer bill is adjusted automatically from May to September to account for this increased water consumption? During these months, your sewer charges are capped at 120% of your average water usage from October to April.

On your monthly utility statement, you will see a sewer consumption charge. This charge is for Kaukauna sewer customers and is based on water consumption (water consumption x sewer rate/100). Throughout the summer, many residents use extra water for lawns, gardens, or pools. Did you know your sewer....

07/16/2026

We’re aware of an issue that’s causing erroneous outage notifications to be sent to customers. We are aware of the issue and working to resolve it as soon as possible. We currently have no outages. We apologize for any inconvenience and appreciate your patience as we resolve the issue.

UPDATE: This issue should be resolved. Please let us know if you continue to receive erroneous notifications. Thanks again for your patience.