Joint Base San Antonio Information Tickets and Travel

Joint Base San Antonio Information Tickets and Travel Please be advised that the Leisure Travel Office closes at 1600 M-F and is closed on weekends. Both ITT and Leisure Travel are closed on Federal Holidays.
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Information, Tickets & Travel has a wide array of discounts to theme parks, water parks, sporting events, festivals, parades, and theatrical performances in and around the San Antonio and Texas area. ITT also carries discount tickets to numerous attractions and dinner shows in Florida, California and various other places across the U.S. ITT is the best place to find discounts and specials on cruises and vacation packages for the military community, including Active Duty, retirees, Reservists, and in many cases, DoD employees.

Operating as usual

10/16/2020
Walt Disney World

Great Tops for Travel to Walt Disney World!!!!

As we head into the weekend, here are some super tips for an incredible visit to Walt Disney World Resort. http://di.sn/6181Gq0QW #MakeTodayIncredible

10/16/2020
Walt Disney World

Ever been inside... if not here’s a peak! Happy Friday JBSA!

Welcome to the Hollywood Tower Hotel, where on tonight’s episode we are going behind the scenes to discover the secrets behind this adventure. http://di.sn/6181G48jD #DisneyMagicMoments ✨

Update for Carnival Cruisers! See Below! Please reach out to your Leisure Travel Agent if this affects you & your bookin...
10/12/2020

Update for Carnival Cruisers! See Below! Please reach out to your Leisure Travel Agent if this affects you & your booking.

Thank You! Happy Monday!

Dear Travel Advisor,

Please see important information below about cancellations for select sailings out of PortMiami and Port Canaveral in November 2020. If you have impacted sailings, you and your clients will receive a letter with more specific details today. The letter is sent electronically to the email address where your agency receives booking confirmations.

Please know we appreciate everything you do to support your clients and Carnival during these challenging times. We continue to look forward to welcoming your clients back onboard very soon.

🎑🎒🎠🎑🎒🎠🎑🎒🎠🎑🎒🎠ATTENTION THRILL SEAKERSβ€ΌοΈβ€ΌοΈπŸŽ‘πŸŽ’πŸŽ πŸŽ‘πŸŽ’πŸŽ πŸŽ‘πŸŽ’πŸŽ πŸŽ‘πŸŽ’πŸŽ Your Joint Base San Antonio Information Tickets & Travel offices acr...
10/09/2020

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ATTENTION THRILL SEAKERS‼️‼️
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Your Joint Base San Antonio Information Tickets & Travel offices across all three bases now have discounted 1 day tickets for $32.00 for ages 3 & above!!

These prices are good for any day they are open Friday - Sunday and Monday, October 11th.

Your offices are open Tuesdays- Saturday’s 9AM - 5PM.

Good News! @jbsaleisuretravel is Now Open.  Modified Hours are Tues-Fri, 9am-3pm. NO WALK-INS. BY APPOINTMENT ONLY. Emai...
09/29/2020

Good News! @jbsaleisuretravel is Now Open. Modified Hours are Tues-Fri, 9am-3pm. NO WALK-INS. BY APPOINTMENT ONLY. Email: [email protected] or Call 210.671.7111 to set your appointment time. Thank You for your patience & understanding these past 6 months. We look forward to seeing you all Soon.

09/29/2020

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OPENING AND OPERATING UPDATE
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It is our pleasure to announce that across the entire Joint Base San Antonio Information Tickets & Travel is now managed and operated as one. What you find for sale at one base will now be accessible at all three bases. We will operate our page now as one entity for the all three bases as well.

When messaging and asking questions, please do be specific which base you are inquiring about so that if you have an order we will be able to get the answer for you as soon as possible.

With that said, we are officially back open Tuesday - Saturday's 9am - 5pm. Our leisure travel office will remain only at JBSA Lackland and will be open 9am - 3pm Tuesday - Friday's (BY APPOINTMENTS ONLY).

Keep in mind that we are limited on what we are able to sell. As a lot of attractions are still cheaper purchasing directly through their website. Please call to find out ticket availability until we are able to get price lists made.

We do ask that when you come, please limit the amount of people coming into the offices as we are adhering to the COVID-19 six feet social distancing guidelines. So to better serve you please one guest in at a time.

Your JBSA Randolph Office has moved to the Kendrick Club across the street from the Base Exchange. We are currently working on getting the phone lines set up.

If you have any questions please feel free to message us.

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08/20/2020

πŸ˜ŠπŸ€”???

Contemporary… Club level! οΏΌ

08/12/2020

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ATTENTION ATTENTION ATTENTION

DISNEYWORLD, DISNEYLAND, UNIVERSAL ORLANDO TICKET HOLDERS!!!!!

**LAST CHANCE FOR REFUNDS**
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Anyone undecided regarding using their Disney tickets PRIOR TO THEIR EXPIRATION DATE OF SEPT. 2021, WE STRONGLY ADVISE coming in for a refund NOW and repurchase in the future if you decide to go later. For those with Universal Orlando tickets, those are still slated to expire December 31st, 2020. THEY ARE NOT EXTENDED LIKE DISNEY IS. Ft Sam and Lackland ITT will allow refunds ONLY THROUGH AUG. 31!! Refunds will be approved ONLY for Military Salute tickets, Hopper tickets, Hopper Plus ( with waterpark) tickets. REGULAR NON-SALUTE (Magic Your Way) tickets NEVER EXPIRE until 1st day of use and will NOT be refunded. We are accepting tickets for refunds on Saturdays from 9am to 12:30pm by appointment only, and ONLY at the Lackland ITT location. (See address below). Physical tickets plus receipt (or bank statement showing the charge) must be brought into our office OR may be sent FedEx only(do not use USPS!!).

FedEx to:
Lackland ITT Office
1560 Stewart St. Bldg 5506
Lackland AFB, TX 78236
210-671-3059

If you have any questions or concerns, please email us at [email protected]. We are still currently closed so no calls will be answered, we will answer emails in a timely manner.

Recommended advice for future travelers! Happy Saturday!!!
08/08/2020

Recommended advice for future travelers! Happy Saturday!!!

During COVID-19, taking precautions is essential when you travel by ✈️.

Here are steps you can follow before taking a flight πŸ‘‡

🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨IMPORTANT REFUND REMINDER🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨We are still setting up appointments for both JBSA Lackland & JBSA Fort...
07/23/2020

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IMPORTANT REFUND REMINDER
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We are still setting up appointments for both JBSA Lackland & JBSA Fort Sam Houston ITT’s to process refunds only!! Appointments are at the JBSA Lackland ITT office only!!

We are doing appointments in 30 minute intervals from the hours of 9am - 12:30pm. Either inbox us for an appointment or email [email protected] for an appointment.

Thank you and we can’t wait to get back open to continue assisting everyone with discount attractions and events!!

Stay safe and healthy and continue to practice social distancing!!

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IMPORTANT REOPENING INFORMATION
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Our full reopening date has been pushed back until August. However, we do have approval to open on Saturdays from 9am-1pm to accept tickets for REFUNDS ONLY and by appointments only. BEGINNING this Saturday, June 27th. !So that applies for Lackland and JBSA Fort Sam ITT. We will be scheduling appointments every 30 minutes. So if you would like to come in Saturday, let us know your preferred location and sign up for an appointment.

FYI: Disney has extended their salute tickets until September 2021 and Disney World has lifted the Christmas black our dates. So if you are wanting to extend your vacation until next year, you CAN keep your tickets for later this year through September 2021.

Email ([email protected]) or inbox ASAP if you'd like an appointment. You must have physical tickets and a receipt. Masks are mandatory!

YOU WILL ONLY BE SEEN IF YOU HAVE AN APPOINTMENT, IF YOU CAN NOT MAKE YOUR APPOINTMENT MESSAGE US HERE OR EMAIL US TO RESCHEDULE! Our appointment schedules are generally full each Saturday so just showing up will only lead to you being turned away. We want to help everyone but we have to be considerate to those whom come by appointments.

AGAIN WE ARE ONLY OPENING TO REFUND TICKETS NO TICKETS ARE ALLOWED TO BE SOLD FOR ANY REASON!!!

Ticket refunds are for:
Disney world
Disney on ice
Disneyland
Universal Orlando
Universal Hollywood
Aladdin
Jurassic Live

If you are UNABLE to come in OR don’t feel comfortable coming into the office. You can FedEx the tickets to us. IT HAS TO BE FEDEX DO NOT USE REGULAR MAIL!!! The address to send them to is:

1560 Stewart St.
BLDG 5506
Lackland, TX 78236

ALSO if you have Disneyland, Universal Orlando, Universal Hollywood, San Diego Zoo or any tickets we emailed or printed up on regular paper. We can process your refund electronically. Please email them to [email protected] along with your receipt so that we can find your information.

Keeping in mind COVID safety rules, only one person per party will be admitted into the office.

Thank you,
Management

🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨JUST A REMINDER ON REFUNDS!!🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨Please do not come if you’re not scheduled an appointment, as you ...
07/13/2020

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JUST A REMINDER ON REFUNDS!!
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Please do not come if you’re not scheduled an appointment, as you will be turned away. We are scheduling appointments to make sure we keep you guys safe as well as our staff. We apologize for any inconvenience this may cause for you, but we promise we will get you refunded, you just need to have an appointment.

Please make sure you have confirmation by either inboxing us here or by e-mail at [email protected] with a time!

Thank you,

JBSA Lackland Information Tickets & Travel MGMT!

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IMPORTANT REOPENING INFORMATION
🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨

Our full reopening date has been pushed back until August. However, we do have approval to open on Saturdays from 9am-1pm to accept tickets for REFUNDS ONLY and by appointments only. BEGINNING this Saturday, June 27th. !So that applies for Lackland and JBSA Fort Sam ITT. We will be scheduling appointments every 30 minutes. So if you would like to come in Saturday, let us know your preferred location and sign up for an appointment.

FYI: Disney has extended their salute tickets until September 2021 and Disney World has lifted the Christmas black our dates. So if you are wanting to extend your vacation until next year, you CAN keep your tickets for later this year through September 2021.

Email ([email protected]) or inbox ASAP if you'd like an appointment. You must have physical tickets and a receipt. Masks are mandatory!

YOU WILL ONLY BE SEEN IF YOU HAVE AN APPOINTMENT, IF YOU CAN NOT MAKE YOUR APPOINTMENT MESSAGE US HERE OR EMAIL US TO RESCHEDULE! Our appointment schedules are generally full each Saturday so just showing up will only lead to you being turned away. We want to help everyone but we have to be considerate to those whom come by appointments.

AGAIN WE ARE ONLY OPENING TO REFUND TICKETS NO TICKETS ARE ALLOWED TO BE SOLD FOR ANY REASON!!!

Ticket refunds are for:
Disney world
Disney on ice
Disneyland
Universal Orlando
Universal Hollywood
Aladdin
Jurassic Live

If you are UNABLE to come in OR don’t feel comfortable coming into the office. You can FedEx the tickets to us. IT HAS TO BE FEDEX DO NOT USE REGULAR MAIL!!! The address to send them to is:

1560 Stewart St.
BLDG 5506
Lackland, TX 78236

ALSO if you have Disneyland, Universal Orlando, Universal Hollywood, San Diego Zoo or any tickets we emailed or printed up on regular paper. We can process your refund electronically. Please email them to [email protected] along with your receipt so that we can find your information.

Keeping in mind COVID safety rules, only one person per party will be admitted into the office.

Thank you,
Management

07/09/2020

#Repost @waltdisneyworld with @get_repost
・・・
Cast members are getting ready to make magic once again as they prepare for the phased reopening of #WaltDisneyWorld theme parks with the safety of returning guests top of mind. #DisneyMagicMoments ✨

07/06/2020
Oh Polly

Something beautiful to think about to start the week JBSA!

Santorini sunset 🌀😍

(via @best_airbnb)

🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨IMPORTANT REOPENING INFORMATION 🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨Our full reopening date has been pushed back until August....
06/25/2020

🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨
IMPORTANT REOPENING INFORMATION
🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨

Our full reopening date has been pushed back until August. However, we do have approval to open on Saturdays from 9am-1pm to accept tickets for REFUNDS ONLY and by appointments only. BEGINNING this Saturday, June 27th. !So that applies for Lackland and JBSA Fort Sam ITT. We will be scheduling appointments every 30 minutes. So if you would like to come in Saturday, let us know your preferred location and sign up for an appointment.

FYI: Disney has extended their salute tickets until September 2021 and Disney World has lifted the Christmas black our dates. So if you are wanting to extend your vacation until next year, you CAN keep your tickets for later this year through September 2021.

Email ([email protected]) or inbox ASAP if you'd like an appointment. You must have physical tickets and a receipt. Masks are mandatory!

YOU WILL ONLY BE SEEN IF YOU HAVE AN APPOINTMENT, IF YOU CAN NOT MAKE YOUR APPOINTMENT MESSAGE US HERE OR EMAIL US TO RESCHEDULE! Our appointment schedules are generally full each Saturday so just showing up will only lead to you being turned away. We want to help everyone but we have to be considerate to those whom come by appointments.

AGAIN WE ARE ONLY OPENING TO REFUND TICKETS NO TICKETS ARE ALLOWED TO BE SOLD FOR ANY REASON!!!

Ticket refunds are for:
Disney world
Disney on ice
Disneyland
Universal Orlando
Universal Hollywood
Aladdin
Jurassic Live

If you are UNABLE to come in OR don’t feel comfortable coming into the office. You can FedEx the tickets to us. IT HAS TO BE FEDEX DO NOT USE REGULAR MAIL!!! The address to send them to is:

1560 Stewart St.
BLDG 5506
Lackland, TX 78236

ALSO if you have Disneyland, Universal Orlando, Universal Hollywood, San Diego Zoo or any tickets we emailed or printed up on regular paper. We can process your refund electronically. Please email them to [email protected] along with your receipt so that we can find your information.

Keeping in mind COVID safety rules, only one person per party will be admitted into the office.

Thank you,
Management

Great Info on What to Expect During Your Next Disney Stay!
06/23/2020
An Update on Disney Resort Hotels

Great Info on What to Expect During Your Next Disney Stay!

The health and safety team has taken a close look at the experiences at our hotels, from resort and room cleaning to check-in, dining and entertainment, so y...

Join us today at 11am!
06/11/2020

Join us today at 11am!

Join JBSA Lackland Information Tickets and Travel this Thursday June 11th for our monthly live Q&A session about all things travel/ITT related! ✈️

Customer service has always been our top priority and we want to give our customers an opportunity to ask questions and get information/advice from our expert travel agents! 🌎

SPREAD THE WORD!

Good Morning JBSA! Please make note for anyone traveling to Universal Studios. Disclaimer & Terms & Conditions noted bel...
06/10/2020
Reopening Frequently Asked Questions | Universal Orlando

Good Morning JBSA! Please make note for anyone traveling to Universal Studios. Disclaimer & Terms & Conditions noted below.

Assumption of Risk Disclaimer:

In connection with your purchase of Universal Orlando products and your visit to Universal Orlando, including Universal Studios Florida, Universal’s Islands of Adventure, Universal’s Volcano Bay, Universal CityWalk, and the Universal Orlando Resort hotels, please be advised that you must follow Universal Orlando’s policies, CDC guidelines and the recommendations of health officials. Please note that any public location where people are present provides an inherent risk of exposure to COVID-19 and Universal Orlando cannot guarantee that you will not be exposed during your visit. By visiting Universal Orlando, you acknowledge and agree that you assume these inherent risks associated with attendance. When you enter Universal Orlando, you understand that you are subject to the Universal Orlando terms of service (including arbitration, class action waiver, assumption of risk, and infectious disease release of liability) located at www.universalorlando.com/safetyinfo

Frequently Asked Questions about the reopening of Universal Orlando Resorts for the safety and health of our team members and guests.

Join JBSA Lackland Information Tickets and Travel this Thursday June 11th for our monthly live Q&A session about all thi...
06/10/2020

Join JBSA Lackland Information Tickets and Travel this Thursday June 11th for our monthly live Q&A session about all things travel/ITT related! ✈️

Customer service has always been our top priority and we want to give our customers an opportunity to ask questions and get information/advice from our expert travel agents! 🌎

SPREAD THE WORD!

Good Afternoon JBSA! To keep everyone updated, the ITT offices at both JBSA Lackland & JBSA Fort Sam Houston are not sch...
06/02/2020

Good Afternoon JBSA! To keep everyone updated, the ITT offices at both JBSA Lackland & JBSA Fort Sam Houston are not scheduled to reopen until after July 7th.

Once a definite date is released we will update our site accordingly. Thank You for your continued patience through this unprecedented time!

See You Soon! #staysafe #stayhealthy

As of May 26th, the JBSA Health Protection Condition has changed to Bravo (HPCON-B) per the 502d ABW & JBSA Commander.Wi...
05/29/2020

As of May 26th, the JBSA Health Protection Condition has changed to Bravo (HPCON-B) per the 502d ABW & JBSA Commander.

With the change, the JBSA Lackland Information, Tickets, and Travel Office will still be closed until further notice; to include the Leisure Travel Office & BMT Family Travel. Once a Re-open date has been approved we will post on our Social Media accounts!

We know many of you are inquiring about refunds for Disney theme parks, Disney on Ice, Aladdin, etc...and we promise our office will be ready to help as soon as we reopen. The health & safety of our staff & the JBSA community is of utmost importance and we must adhere to base regulations for closure and re-opening.

If you have any Reservations booked with the JBSA Leisure Travel Office, please email your agent directly or email: [email protected] and we will forward to the appropriate personnel. Our agents will be monitoring their emails regularly so please rest assure that with the office closure, we are still available to assist with questions, cancellations, etc...

If you have air/hotel/car reservations booked through the BMT Family Travel office, please email: [email protected] and agent will get back to you asap. If for any reason, it’s an urgent airline matter, and you cannot reach our office, please contact the airline company directly. Given the nature of the global health situation, they should be able to assist for something of a timely manner.

We appreciate your patience & understanding as we start to navigate through the re-opening phase! We value our customers greatly and look forward to getting back to serving our JBSA communities stronger than ever upon our return!

Stay Safe & Stay Healthy JBSA! We will see you soon!

Address

1560 Stewart St, Bldg 5506
Lackland Air Force Base, TX
78236

Opening Hours

Tuesday 09:00 - 17:00
Wednesday 09:00 - 17:00
Thursday 09:00 - 17:00
Friday 09:00 - 17:00
Saturday 09:00 - 17:00

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Comments

Do you have San Antonio Zoo tickets?
Are you still closed? The JBSA Services effective 27 August 2020 show that your are in Modified Operations. Can you provide your hours of operations?
Do you sell military tickets to the Texas State Aquarium in Corpus?
Any word on Dallas Cowboys Ticket? πŸ™
I had a tickeet for Alladin this evening which was cancelled, and there are no plans to reschedule it. How do I get a refund, since I went thru your office?
Can the disabled veterans that received base access this year purchase Disney World tickets from ITT?
What’s the price for Sea World annual pass silver and gold? Thanks
Travelers #SandalsLovesMilitary #youngtravelers #⏰
Will you be getting Lion King tickets?
Are you all getting any WGC Dell Match Play tickets this year?
Will ITT have any Monster Jam Tickets available for January 18?
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