08/26/2025
Marshall County now offers **Text to 911**!
This new service allows you to send a text message to 911 if you are in an emergency and unable to make a voice call. This is especially helpful for:
* Individuals who are deaf, hard of hearing, or have a speech disability.
* A medical emergency that leaves a person unable to speak.
* Situations where a voice call might put you in danger, such as a home invasion or domestic violence incident.
**How to Text 911:**
* In the "To" field of your text message, enter the numbers **911**.
* In your first message, send your **location** and the **type of emergency**. Be as specific as possible (e.g., "fire at 123 Main Street," "car accident at the intersection of Oak and Pine").
* Use simple words and **do not use abbreviations, emojis, or slang**.
* **Do not** send photos or videos.
* Stay on the line and be prepared to answer all questions from the dispatcher.
* If you accidentally text 911, send a reply letting the dispatcher know there is no emergency.
**Important Reminders:**
* **"Call if you can, text if you can't."** A voice call is always the best way to contact 911 because dispatchers can get information from you faster and hear background noises that may provide critical details about the situation.
* Texting 911 is **for emergencies only**. Do not use it for routine questions or non-emergencies.
* Texting 911 is not a guaranteed service and depends on your mobile carrier and signal strength. If your text doesn't go through, you should receive a "bounce-back" message instructing you to make a voice call.
* Your location is **not** as accurate when you text 911 as it is with a voice call. Always provide your exact location in your message.
Please share this post to help us spread the word about this new, life-saving service in our community.