06/22/2026
When we met with Greg Balcom at a local park, he had just been riding the bus in downtown Muskegon, showing several men on his parole caseload how to navigate the public transit system. That's one example of his dedication to solving problems, building honest relationships, and understanding challenges people on parole face.
Agent Balcom began this career with a focus on helping people in the immediate, giving resources to people who didn't have access to them. He has put that stance into practice with a deep knowledge of the mental and logistical struggles parolees face.
He recognizes that a lot of times anxiety about how to navigate the world looks like anger - and that few people who haven't been incarcerated can fully understand that anxiety. There are financial, health, and relationship hurdles to navigate.
For working through those barriers, Greg focuses on sincerity, transparency, and shattering the myths that your parole agent won't help you through struggles. He often resonates with the phrase "I know a guy" when clients bring up problems with substance use, budgeting, or jobs - connecting them to resources to help.
After we met with Agent Balcom, he was on his way to meet with another client who had spent 24 years in prison for armed robbery. Because of connections made in the local community, today that man is a pastor. His persistence in finding his path, with Greg's steadfast support, has helped him reach his goals.