06/06/2026
"When a firm grows quickly, staff are often expected to handle more work with the same tools. They are scrambling to solve workflow problems they did not create and were never empowered to fix," writes attorney and law firm consultant A.D. Ocean.
She offers advice on how firms can retain talented staff and ensure "profitability stops coming at the expense of the very people who make it possible in the first place" in this Michigan Bar Journal article.
Your firm is thriving. The phones are ringing. New matters keep rolling in. Revenue charts are pointing up and to the right. And yet, every few months, another excellent paralegal resigns, or an attorney joins a rival firm. A legal assistant quietly hands in their notice. The office manager who “h...