09/11/2026
September 11, 2001.
Twenty-five years later, we still struggle to find words worthy of the people we lost.
We remember the 2,977 lives taken that day.
But for those of us who work in emergency communications, there is another part of September 11 that feels especially close to home.
We remember the voices.
The voices of people calling 911, desperately asking for help.
The voices of telecommunicators answering those calls, gathering information, sending resources, and trying to bring order to unimaginable chaos.
The voices of firefighters, police officers, and EMS personnel communicating over the radio as they moved toward a danger that everyone else was trying to escape.
And then, for far too many, there was silence.
On September 11, 411 emergency workers lost their lives at the World Trade Center.
343 FDNY firefighters and paramedics.
23 NYPD officers.
37 Port Authority Police officers.
8 EMTs and paramedics from private EMS organizations.
Four hundred eleven people whose uniforms represented a promise:
When you need help, we will come.
They came.
They climbed the stairs.
They entered the smoke.
They carried the injured.
They searched for strangers.
They stayed when they could have left.
And they gave everything they had in an effort to save someone else's life.
Behind many of those responders were emergency communications professionals—the unseen voices directing resources, relaying information, answering desperate calls, and trying to maintain some semblance of order as the world around them collapsed.
They, too, carried a burden that most people will never understand.
Because when you're a 911 professional, you don't get to look away.
You answer.
You listen.
You send help.
And then you answer the next call.
Twenty-five years later, we honor the men and women who ran toward the towers.
We honor the telecommunicators who manned their consoles.
We honor the firefighters who never came home.
The police officers who never came home.
The EMS providers who never came home.
And the countless responders who survived that day, only to carry its physical and emotional scars for the rest of their lives.
We remember the lives.
We remember the sacrifice.
We remember the courage.
We remember the voices.
And as emergency communications professionals, we carry a responsibility of our own:
To remember why we answer.
To remember who we serve.
And to never forget the extraordinary people who showed us what it truly means to answer the call.
September 11, 2001 — We Will Never Forget.