Henderson County 911

Henderson County 911 911 Board meets every 3rd Thursday @ 5 pm in the EOC @ 170 Justice Center Drive, Lexington, TN

To enhance the quality of life for all citizens of our community by processing all 911 calls and the dispatching of appropriate emergency responders in an expeditious, courteous and professional manner; thereby saving lives, protecting property, curbing crime and preventing major fire losses.

We extend our sincerest congratulations to the distinguished recipients of this prestigious award. Notably, Henderson Co...
05/19/2026

We extend our sincerest congratulations to the distinguished recipients of this prestigious award. Notably, Henderson County Communications Officer Tim Daws, who played a pivotal role in dispatching the critical call, was unable to attend the banquet, hence his absence from the group photo.

On Wednesday night, a collaborative team of emergency responders from Ambulance Services of Lexington-Henderson County EMS, Henderson County 911, and Henderson County Fire Department were honored with the esteemed Star of Life Award for Region 7. This esteemed recognition is bestowed upon individuals who demonstrate exemplary teamwork, ultimately leading to the preservation of life. The award was given in recognition of the team's cohesive efforts in responding to a cardiac arrest call. Paramedic Nichole Lowe and her partner, AEMT Thomas Long, were dispatched by Henderson County 911 Dispatcher Tim Daws to assist an unresponsive male patient. Upon arrival, they determined the patient had gone into cardiac arrest, with CPR already initiated by the patient's 16-year-old granddaughter, whose prompt actions significantly contributed to the patient's survival. Recognizing the gravity of the situation, Lowe and Long immediately requested additional support. Critical Care Paramedics Shane and Rachel Beecham, who were attending their daughter's softball event, responded promptly to provide assistance upon hearing the urgency in the crew's voices over the radio, rendering aid and support to the on-scene crew. Shortly after, Henderson County Fire Department personnel Firefighter/AEMT Mitchell Wood and Battalion Chief/AEMT Chadd Gilliam arrived on scene, providing critical support and manpower during the resuscitation effort. Through the coordinated efforts and critical interventions performed by all responders involved, a pulse was regained, and the patient was rapidly transported to the ambulance for continued advanced care. The patient was subsequently transported to Henderson County Community Hospital, stabilized, and later transferred to Jackson-Madison County General Hospital by Critical Care Paramedic Shawn Courtright and AEMT Pam Floyd. Due to the collective actions of everyone involved – from the dispatcher to the first responders, hospital staff, and the courageous granddaughter who initiated CPR – the patient made a full recovery and returned home to his family. What makes this recognition even more remarkable is that every individual involved is a citizen of Henderson County, serving not for recognition or distinction but out of love for their community and dedication to their profession. We take immense pride in these individuals and are honored to call them part of our family, representing the pinnacle of emergency services and the spirit of Henderson County.

Happy Mother's Day to all the mothers working behind the headset. Some heroes wear caps, you all wear headsets ❤️.
05/10/2026

Happy Mother's Day to all the mothers working behind the headset. Some heroes wear caps, you all wear headsets ❤️.

We often get calls from citizens that they are unable to get packages delivered.  We do not have anything to do with the...
05/06/2026

We often get calls from citizens that they are unable to get packages delivered. We do not have anything to do with the GPS partners such as Google Maps, Apple Maps, etc. they obtain their data from different sources. You can self report wrong addresses by clicking on www.gps.gov/my-address-wrong and pick what is wrong.

Rest assured if you call 911 we have the correct address. If you have any questions contact our office at 731-968-5911 Monday - Friday from 8 am - 4 pm.

Spotlighting our Public Safety Telecommunicators.  This is our management team, Ken, Sherry and Shannon with 100 years c...
04/17/2026

Spotlighting our Public Safety Telecommunicators. This is our management team, Ken, Sherry and Shannon with 100 years combined experience. GIS Coordinator Ed with 12 years experience in GIS with our department.

Spotlighting our Public Safety Telecommunicator Hero's: Connie, Amber, Justin, MacKenzie and Taylor who make up our part...
04/17/2026

Spotlighting our Public Safety Telecommunicator Hero's: Connie, Amber, Justin, MacKenzie and Taylor who make up our part-time staff. They have a combined 31 years experience.

04/16/2026

The HC911 Board Meeting scheduled for tonight has been cancelled. It is rescheduled for May 7th at 5 pm at the EOC.

Spotlighting our public safety telecommunicator hero's: Tracie, Jennifer, Courtney and Gabby from our night shift rotati...
04/16/2026

Spotlighting our public safety telecommunicator hero's: Tracie, Jennifer, Courtney and Gabby from our night shift rotations. These hero's have a combined 19 years experience.

Spotlighting our public safety telecommunicator Hero's: James, Rachel, Tim, Tanya and Lindsey from our day shift rotatio...
04/15/2026

Spotlighting our public safety telecommunicator Hero's: James, Rachel, Tim, Tanya and Lindsey from our day shift rotations. These professionals have a total of 38 years combined experience.

Huge Thanks to those who brought us goodies so far Telecommunicator week.  Rapid SOS for the Cheryl’s cookies, Hospital ...
04/15/2026

Huge Thanks to those who brought us goodies so far Telecommunicator week. Rapid SOS for the Cheryl’s cookies, Hospital Wing for our shirts, Cash Express for the awesome cupcakes, Chief Stegall for the meat and veggie trays, our awesome Director Ken Boroughs for the fried chicken with sides, and Airvac for our basket of goodies that I sadly did not get a picture before the goodies were eaten 😂🤷🏼‍♀️

Address

170 Justice Center Drive
Lexington, TN
38351

Telephone

+17319685911

Website

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