08/21/2026
****Fraud Awareness Notice****
Beware of Bank Impersonation and Courier Scams!
There is a pretty sophisticated scam targeting bank customers, particularly older adults, that has been around for a while but starting to resurface a bit more recently. Criminals impersonate "bank fraud investigators" and convince their victims to hand over cash or bank cards under the false belief that they are helping protect their accounts.
How the Scam Works
•Victims receive a phone call from someone claiming to be a representative of their bank's fraud department.
•The caller states that suspicious activity has been detected on the victim's account and that an investigation is underway.
•The scammer may possess personal information about the victim, making the call appear legitimate.
•Victims are instructed to assist with the investigation by:
-Providing their debit or credit cards to a "fraud investigator," or
-Withdrawing large amounts of cash for safekeeping.
-Victims may be directed to purchase an envelope, box, or other packaging materials to prepare the money for pickup.
-The scammer then arranges for a rideshare driver, often through Uber, to collect the package.
-The driver is typically unaware of the criminal activity and believes they are simply transporting a package.
-Once received, co-conspirators quickly withdraw funds, purchase money orders, or buy high-value merchandise before the fraud is discovered.
Red Flags
🚩 A caller claims to be from your bank and asks you to withdraw cash.
🚩 You are told to provide your bank cards to a courier or investigator.
🚩 You are instructed to package money or valuables for pickup.
🚩 The caller pressures you to remain on the phone during transactions.
🚩 The caller urges immediate action and discourages contacting your bank directly.
🚩 You are told not to discuss the matter with family members or bank employees.
Protect Yourself
✅ Hang up and call your bank using the phone number on the back of your card.
✅ Never provide cash, bank cards, PINs, passwords, or one-time security codes to anyone claiming to be a fraud investigator.
✅ Verify any suspicious requests directly with your financial institution.
✅ Be cautious of unsolicited calls that create urgency or fear.
✅ Report suspicious activity to your bank immediately.
Important Reminder
Banks do not send couriers to collect cash, debit cards, credit cards, or account information from customers. Any request to hand over financial assets to a courier or investigator should be treated as a scam.
We hate to say it, but many have fallen for this. Before you go thinking "how silly" it must be for someone to fall for a scam, understand that they are often targeting our older friends, neighbors, or relatives and they are extremely convincing. They incite the fear of losing money and the victims end up losing money because they give the fraudsters all of the information they need to steal it.
Please start some sort of communication with those friends, neighbors, relatives...let them know about the things here in this post and if you have any questions, always feel free to give us a call!