Niagara County Department of Mental Health & Substance Abuse Services

Niagara County Department of Mental Health & Substance Abuse Services NCDMH offers direct services & facilitates access to appropriate services & supports for Niagara We serve individuals ages 5 and older.

The Niagara County Department of Mental Health & Substance Abuse Services (NCDMH) provides a broad range of services and supports to individuals with mental health, alcohol and substance use and intellectual disabilities / developmental disabilities concerns. We have two fully integrated clinics, located in Lockport and Niagara Falls, that offer mental health, alcohol and substance abuse and limit

ed physical health services. We accept a variety of insurances including Medicaid and Medicare. In addition, we offer 24 hours a day, 7 days a week Crisis Services to individuals in Niagara County. Phone Aides are available to provide a confidential resource through which individuals can receive referrals for services that are needed. ( Examples include; housing, counseling, substance abuse treatment, food pantries and other community resources). Callers can ask questions, share concerns, and receive assistance for themselves or someone they know who may be experiencing difficult life changes or challenges including mental illness and thoughts of self harm, suicide, or homicide. Some of the NCDMH community based services and supports in which Crisis Services facilitates access to include the following:

Adult Single Point of Access (ASPOA) Program: Serves Seriously and Persistently Mentally Ill (SPMI) individuals who are Niagara County residents and may have difficulty accessing housing or care management services. If an individual does not have a serious persistent mental illness but is at risk and in need, the ASPOA committee will make recommendations to the individual for other appropriate services. ASPOA establishes an efficient and comprehensive single entry point for individuals into the service system while providing systems management. Consumers of services are able to enter the system more seamlessly, be served more appropriately, and gain more from the experience of being served by one or more of Niagara County’s agencies. All stakeholders (consumers, NCDMH, New York State Office of Mental Health, and contract agencies) have the opportunity to view themselves as partners in a collaborative system. Services that can be accessed through ASPOA include Assertive Community Treatment (ACT), care management, mental health housing, and other services such as Assisted Outpatient Treatment services, Crisis Services Coordination, Forensic Case Management, Hospital Diversion services, Healthy Aging Services, Peer Support services, Parole Reentry Program services, and Mobile Integration Team (MIT) services. Participation in ASPOA is voluntary. Care management is provided to consumers regardless of medical insurance coverage or type of coverage. Due to demand, some services may have a waiting list. Children's Single Point of Access (CSPOA): Serves Niagara County children and youth with serious emotional disabilities (SED). If a child does not have a serious emotional disability but is at risk and in need of help, the CSPOA Committee will make recommendations to the family for appropriate services. CSPOA establishes an efficient and comprehensive single-entry point for individuals into the service system while providing systems management. All stakeholders (consumers and their families, NCDMH, New York State Office of Mental Health, and contract agencies) have the opportunity to view themselves as partners in a collaborative system. CSPOA develops strategies to maintain children and youth in the community, assesses the strengths and needs of a child referred, and create a plan to link the child to the most appropriate services. A brief list of the services that can be accessed through CSPOA includes: Youth Assertive Community Treatment (YACT), Care Management, Community Crisis Intervention, Home and Community Based Services Waiver, Mobile Integration Team (MIT), Multisystemic Therapy (MST), In-Home Respite, Family Support, Children’s Mental Health Housing (Residential Treatment Facilities and Community Residences). Participation is voluntary. Participation in CSPOA is voluntary. Hospital Diversion Program services provide linkages to necessary services. Adults can utilize the Hospital Diversion Practitioner for supportive visits as well as linkages to community resources. The Practitioner will conduct an assessment and interview with the individual to determine needs and will further work with the individual to determine appropriate referrals. While the individual awaits contact with needed resources, the Practitioner will maintain contacts with the individual to provide counseling and help maintain mental and emotional stability. The Practitioner aims to assist the individual to safely remain in the community and avoid hospitalization. The Practitioner is available in the evenings to provide individuals with additional after-hour support, treatment linkages, and referrals. Visits on weekends and holidays can be made by appointment. For a full list of services offered through NCDMH, please visit the Services tab. NCDMH is the administrative division for Local Government and the Community Services Board for the execution of the local mental health, developmental disabilities, alcoholism and drug abuse service plans. The provision of services is furnished to Niagara County residents through a system of providers. Programs offered by the Department and each of the Contract Agencies of the service system. For more information on program services and contract agencies, please visit: https://www.niagaracounty.gov/departments/m-r/mental_health___substance_abuse/index.php

Funding Sources Include:
County of Niagara
NYS Office of Mental Health
NYS Office of Addictions Services & Supports
NYS Office for People With Developmental Disabilities
U S Government

09/07/2026

NCDMH, with the exception of Crisis Services 24 hour phone line at 716-285-3515, is closed today in observance of Labor Day.

Register to attend this free event organized by the Hope Speaks Niagara Community Coalition!
09/03/2026

Register to attend this free event organized by the Hope Speaks Niagara Community Coalition!

Join us for the Stronger Together Summit - a half-day gathering focused on turning local data into meaningful action and strengthening our ability to support LGBTQ+ communities.

From clinics and classrooms to community organizations, we all have a role to play in creating spaces where people feel seen, supported, and connected. Participants will gain practical resources, actionable training, and LGBTQ+ affirming skills that can help save lives.

Registration - https://www.eventbrite.com/e/stronger-together-summit-tickets-1997771023911?aff=oddtdtcreator

September begins tomorrow and we're ready to kick off Su***de Prevention and Recovery Month! How about you?! Coffee slee...
08/31/2026

September begins tomorrow and we're ready to kick off Su***de Prevention and Recovery Month! How about you?! Coffee sleeves are in process of being distributed to participating business!

The Niagara County Department of Mental Health & Substance Abuse Services (NCDMH) Deputy Director and Hope Speaks Niagara (HSN) Community Coalition Chair Myrla Gibbons Doxey announced today the launch of the “You Matter!” Coffee Sleeve Campaign as one of several September Su***de Prevention and Recovery Month Activities organized by the Department in collaboration with HSN.

This is the fourth year of partnering with local coffee shops, stops, schools and area businesses to distribute coffee sleeves with their hot beverages featuring:

• Niagara County 24-Hour Crisis Line: (716) 285-3515
• National 988 Su***de & Crisis Lifeline
• Message: “You Matter!”
• QR Code directing the community to the Well Niagara app’s corresponding webpage to learn how to download the app or to utilize the site to find valuable information on local supports and resources.

“In every day places, businesses and community partners can make a powerful impact by meeting people where they are,” said Laura Kelemen, NCDMH Director, “Showing compassion, facilitating connection, and sharing a hopeful message that remind every person they matter. Together, we can End Stigma, Build Hope and Save Lives.”

“Community partnerships turn hope into meaningful action and action speaks volumes” said Gibbons Doxey, “When the community comes together to champion simple, visible efforts like this coffee sleeve campaign, they help create a culture where reaching out for support is normalized, encouraged, and celebrated.”

By participating in this simple initiative, the Niagara County businesses can collectively make a positive impact in the lives of thousands in our community.

Approximately 16,000 coffee sleeves will be distributed to the following participating businesses:

Lewiston, NY:
DiCamillo Bakery at 535 Center Street
Orange Cat at 703 Center Street
Village Bake Shoppe at 417 Center Street

Lockport, NY
Cornerstone Arena at 1 Grigg Lewis Way
Freedom Church at 5676 Beattie Road
Gypsy Kitchen at 5881 S. Transit Road
Kith & Kin at 5850 S. Transit Road
Steamworks Coffee at 51 Canal Street

Middleport, NY:
Alternative Grounds at 17 Main Street

Niagara Falls, NY:
DiCamillo Bakery at 7927 Niagara Falls Blvd
DiCamillo Bakery at 811 Linwood Avenue
Niagara Falls Memorial Medical Center Cafeteria at 621 Tenth Street

North Tonawanda, NY
Coffee & Stone at 54 Webster Street
Coffee Holiday at 7296 Schultz Road
Little Black Heart Coffee at 321 Oliver Street
Namaste Counseling at 84 Sweeney Street
Platter’s Chocolate Factory at 908 Niagara Falls Blvd
Studio 14120 at 603 Division Street #31

Olcott, NY
Dragonfly Express at 5955 Ontario Street
Olcott Food Market at 5764 W Lake Rd

Pendleton, NY
Craft Coffee House at 6612 Campbell Blvd

Ransomville, NY
Wandering Gypsy at 3301 Brayley Road

Sanborn, NY
Buffalo Coffee Roastery at 5844 Buffalo Street
Niagara Wheatfield School District at 2292 Saunders Settlement Road

Tonawanda, NY
Donut Craze at 129 Main Street

Youngstown, NY
Sanger Farms at 852 Lockport Road

About 2,000 more coffee sleeves are available for other interested Niagara County entities who wish to participate. Simply send an email to [email protected] with the Subject Line Coffee Sleeve Campaign with your contact information.

Why It Matters:
Su***de affects every community. Anyone, regardless of age, gender, or background, can experience suicidal thoughts, and although discussing this topic can be challenging, engaging in open and genuine conversations about su***de can enhance awareness and potentially save lives.

In January 2026, HSN was established following the merger of the Niagara County Su***de Prevention Coalition and the Niagara County OASIS (Opioid) Task Force Public Awareness Advisory Panel. The HSN’s mission is to unite organizations, communities and individuals in a collaborative effort to reduce harm, prevent deaths, and end stigma around mental health and substance use related concerns. Through diverse, hope-centered initiatives, we break down barriers to care, increase access to live-saving resources, promote education and advocacy, and ensure everyone is met with empathy, respect, and the tools to thrive.

Data collected through the New York State Department of Health Connector shows the rate for su***de per 100,000 population in 2023 slightly decreased in New York State compared to 2022, but increased in Niagara County. Additionally, Niagara County’s su***de rate was higher than several other NYS counties. Su***de affects individuals in Niagara County across age groups and genders and specifically impacts LGBTQ and rural communities.

If you or someone you know is in need of help, call the Niagara County Crisis Services 24-Hour phone line for free, confidential support, guidance, information, referral and interventions as needed at (716) 285-3515 or 988. There is Help; There Hope! Recovery is Possible.

08/30/2026

Today is National Grief Awareness Day.
Grief can take many forms, and we all experience it differently. Take a moment today to remind yourself that there is no right or wrong way to grieve.

Your journey is your own. Learn more about grief: BeWell.ny.gov/grief

Su***de Prevention Month is coming in September. Consider registering for this free training opportunity to learn how to...
08/21/2026

Su***de Prevention Month is coming in September. Consider registering for this free training opportunity to learn how to help reduce su***de risks in our community.

Su***de is a difficult topic to discuss. If you want to become better educated on su***de in a safe, comfortable, supportive setting then this Soul Shop for Communities training is for you. Details on the flyer below. Register at this link: https://sscommunitiesniagarafallsnysep2026.eventbrite.com/

08/04/2026

This Friday is our third Fresh Air Friday event of the summer! Join us August 7 from 11AM-1PM at the Hyde Park Splash Pad (3200 Pine Ave, Niagara Falls, NY) for some FREE family fun!

08/02/2026
07/21/2026

This Friday is our second Fresh Air Friday event of the summer! Join us July 24 from 11AM-1PM at Pendleton Park (6570 Campbell Blvd, Lockport, NY 14094) for some FREE family fun!

Free Livingworks ASIST (Applied Su***de Prevention Skills Training) OpportunityWorkshop Details:ASIST is a two-day inten...
07/20/2026

Free Livingworks ASIST (Applied Su***de Prevention Skills Training) Opportunity

Workshop Details:
ASIST is a two-day intensive, interactive and practice-dominated workshop designed to train any community member to recognize and review su***de risk and intervene to prevent the immediate risk of su***de.

Dates/Times: August 13th and 14th, 8:30 am to 4:30 pm both days

Location: BOCES Niagara East Conference Center: 4124 Saunders Settlement Road, Sanborn NY

Cost: NYS Office of Mental Health’s SPCNY is pleased to be able to make this evidence-based workshop available without cost. As such we ask that you only register if you are confident, you will be able to attend both days of the workshop. Registration: can be completed through the Administrate LMS portal at https://preventsu***deny-selfreg.administrateweblink.com/courses/ASIST%1E-%1E-Applied-Su***de-Intervention-Skills-Training-(ASIST)

Space is limited, please register by: 8/6/2026

Address

475 S. Transit Street
Lockport, NY
14094

Opening Hours

Monday 8:30am - 4:30pm
Tuesday 8:30am - 4:30pm
Wednesday 8:30am - 4:30pm
Thursday 8:30am - 4:30pm
Friday 8:30am - 4:30pm

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