Louisville Water Company

Louisville Water Company Providing great-tasting tap water every day! Louisville Water provides 121 million gallons of Louisville pure tap® daily to over 850,000 people in Louisville Metro and surrounding communities. #backtothetap

Operating as usual

‘Twas the night before Christmas… 📸: John Booher
12/25/2021

‘Twas the night before Christmas…
📸: John Booher

‘Twas the night before Christmas…
📸: John Booher

12/24/2021

Everywhere else Santa may have cookies and milk on #ChristmasEve, but in Louisville he drinks likes a local 🍪💧More: bit.ly/3yWNXJY #PureTapProud

Our Customer Service areas are closed Friday, Dec. 24 and Monday Dec. 27. We will reopen Tuesday, Dec. 28 at 8 a.m.
12/24/2021

Our Customer Service areas are closed Friday, Dec. 24 and Monday Dec. 27. We will reopen Tuesday, Dec. 28 at 8 a.m.

Our Customer Service areas are closed Friday, Dec. 24 and Monday Dec. 27. We will reopen Tuesday, Dec. 28 at 8 a.m.

"I made sure they all got two or more outfits, a coat, shoes, socks, underwear, and toys,” Plumber Leader Shawn Shaw sai...
12/21/2021

"I made sure they all got two or more outfits, a coat, shoes, socks, underwear, and toys,” Plumber Leader Shawn Shaw said. Here's more on how Louisville Water employees partnered to adopt 8 kids for The Salvation Army USA #AngelTree https://bit.ly/3moa4UK

"I made sure they all got two or more outfits, a coat, shoes, socks, underwear, and toys,” Plumber Leader Shawn Shaw said. Here's more on how Louisville Water employees partnered to adopt 8 kids for The Salvation Army USA #AngelTree https://bit.ly/3moa4UK

Louisville Water donates 3,000 Louisville Pure Tap™ bottles to Roo’s Wish ,an organization that improves the lives of fo...
12/20/2021

Louisville Water donates 3,000 Louisville Pure Tap™ bottles to Roo’s Wish ,an organization that improves the lives of foster children 👦👧 More: https://bit.ly/3FjvJVm #stockingstuffers

Louisville Water donates 3,000 Louisville Pure Tap™ bottles to Roo’s Wish ,an organization that improves the lives of foster children 👦👧 More: https://bit.ly/3FjvJVm #stockingstuffers

Our Customer Service areas will be closed this Friday, Dec. 24 and next Monday Dec. 27. We will reopen Tuesday, Dec. 28 ...
12/20/2021

Our Customer Service areas will be closed this Friday, Dec. 24 and next Monday Dec. 27. We will reopen Tuesday, Dec. 28 at 8 a.m.

Our Customer Service areas will be closed this Friday, Dec. 24 and next Monday Dec. 27. We will reopen Tuesday, Dec. 28 at 8 a.m.

🎄The prettiest Christmas trees drink Louisville Pure Tap™! Here are some tips to keep those lovely branches healthy and ...
12/17/2021

🎄The prettiest Christmas trees drink Louisville Pure Tap™! Here are some tips to keep those lovely branches healthy and green all season long: https://bit.ly/30zDhnI

🎄The prettiest Christmas trees drink Louisville Pure Tap™! Here are some tips to keep those lovely branches healthy and green all season long: https://bit.ly/30zDhnI

Louisville Water employees collect, donate personal hygiene kits to kids at the Home of the Innocents 🥰 More:  https://b...
12/16/2021

Louisville Water employees collect, donate personal hygiene kits to kids at the Home of the Innocents 🥰
More: https://bit.ly/3DWetnL #ThankfulThursday

We're giving a special shout out to Jefferson County Public Schools sixth grade science teachers 👩‍🔬👨‍🔬 Thanks for choos...
12/15/2021

We're giving a special shout out to Jefferson County Public Schools sixth grade science teachers 👩‍🔬👨‍🔬 Thanks for choosing Louisville Water Tower Park for your in-service training! More: https://bit.ly/3easVhz #WeAreJCPS #STEM #science

Louisville Water will meet with the Board of Water Works  to request $20,000 to assist local organizations across wester...
12/14/2021

Louisville Water will meet with the Board of Water Works to request $20,000 to assist local organizations across western Kentucky that are working in impacted communities. More: https://bit.ly/3E1u3P2

Louisville Water will meet with the Board of Water Works to request $20,000 to assist local organizations across western Kentucky that are working in impacted communities. More: https://bit.ly/3E1u3P2

⚠️
12/13/2021

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We stand with Kentuckians and our hearts and support go out to the thousands who have lost so much in this tragedy. The ...
12/12/2021

We stand with Kentuckians and our hearts and support go out to the thousands who have lost so much in this tragedy. The Louisville Water Foundation is proud to donate $10,000 to the Team Western Kentucky Tornado Relief Fund. We stand ready to do more to help in the recovery and encourage others to do what you are able.

We stand with Kentuckians and our hearts and support go out to the thousands who have lost so much in this tragedy. The Louisville Water Foundation is proud to donate $10,000 to the Team Western Kentucky Tornado Relief Fund. We stand ready to do more to help in the recovery and encourage others to do what you are able.

12/11/2021
Weekend to-do list 📝📌 🥐🥂 Sunday Brunch📌Louisville Water Tower Park December Open Day 📎 Tickets are just $5 and include e...
12/10/2021

Weekend to-do list 📝
📌 🥐🥂 Sunday Brunch
📌Louisville Water Tower Park December Open Day

📎 Tickets are just $5 and include entry to the WaterWorks museum and up-close views of this engineering marvel 🤩 Get $5 tix here: https://bit.ly/30jVKoo
#SundayBrunch #Louisville

Weekend to-do list 📝
📌 🥐🥂 Sunday Brunch
📌Louisville Water Tower Park December Open Day

📎 Tickets are just $5 and include entry to the WaterWorks museum and up-close views of this engineering marvel 🤩 Get $5 tix here: https://bit.ly/30jVKoo
#SundayBrunch #Louisville

⏰Don't miss today's free #SmallBusiness workshop where you'll learn how to become a certified Louisville Water Small Bus...
12/09/2021
Louisville Water - Small Business Enterprise Application Workshop

⏰Don't miss today's free #SmallBusiness workshop where you'll learn how to become a certified Louisville Water Small Business 💼
Benefits include:
-Priority bids on projects under $250K
-No bids required on projects under $30K
Reserve your spot: https://bit.ly/3lIPmyq

Workshop to provide information on applying for Louisville Water Company Small Business Opportunities.

12/08/2021

The weather's changing and it's time to winterize your home 🏠 Ginny's on the Job with helpful tips to keep you warm this winter ❄️#GinnyontheJob
More: https://bit.ly/31IHQN3

Learn how to become a certified Louisville Water Small Business at our virtual Louisville Water - Small Business Enterpr...
12/07/2021

Learn how to become a certified Louisville Water Small Business at our virtual Louisville Water - Small Business Enterprise Application Workshop!
Benefits include:
-Priority bids on projects under $250K
-No bids required on projects under $30K
-Opportunity to participate in large-scale projects

Reserve your spot: https://bit.ly/3lIPmyq

Learn how to become a certified Louisville Water Small Business at our virtual Louisville Water - Small Business Enterprise Application Workshop!
Benefits include:
-Priority bids on projects under $250K
-No bids required on projects under $30K
-Opportunity to participate in large-scale projects

Reserve your spot: https://bit.ly/3lIPmyq

⚠️ Reservoir Avenue closed to thru traffic starting Monday, Dec. 6 following a request from the Kentucky Transportation ...
12/06/2021

⚠️ Reservoir Avenue closed to thru traffic starting Monday, Dec. 6 following a request from the Kentucky Transportation Cabinet
See the detour map here: bit.ly/3y5NTas

⚠️ Reservoir Avenue closed to thru traffic starting Monday, Dec. 6 following a request from the Kentucky Transportation Cabinet
See the detour map here: bit.ly/3y5NTas

Fa La La! 🥳
12/04/2021

Fa La La! 🥳

Santa, Tapper, and his elves spread holiday cheer! It’s a perfect day for Frankfort Avenue Fa La La!   #holidays
12/04/2021

Santa, Tapper, and his elves spread holiday cheer! It’s a perfect day for Frankfort Avenue Fa La La! #holidays

Shout out to Louisville Water Scientist Emily Fritz for helping a customer who had a lead pipe replaced in her service l...
12/03/2021

Shout out to Louisville Water Scientist Emily Fritz for helping a customer who had a lead pipe replaced in her service line 🔩
"When my lead test came back with elevated levels...she called and kept me informed during the process."
Check your service line: https://bit.ly/3lrKJbV

Shout out to Louisville Water Scientist Emily Fritz for helping a customer who had a lead pipe replaced in her service line 🔩
"When my lead test came back with elevated levels...she called and kept me informed during the process."
Check your service line: https://bit.ly/3lrKJbV

12/02/2021

Believe it or not, the idea of hand washing wasn’t always a widely known practice to stop the spread of germs. Here’s the story on how soap and water set the standard for good hygiene: bit.ly/3rDrfVo 🧼 💧#handwashingawarenessweek

We can't wait for Fa-La-La on Frankfort - Visit Santa! this Saturday! Stop by for pics with Santa and Tapper at Gelato G...
12/02/2021

We can't wait for Fa-La-La on Frankfort - Visit Santa! this Saturday! Stop by for pics with Santa and Tapper at Gelato Gilberto! 🎄🎅

Who is joining us on The Avenue Saturday for Fa-La-La on Frankfort?!

Tag three friends you could have fun with! 🙋‍♀️

12/01/2021

We use glow-in-the-dark paint to show how germs stick to hands🤲Grab some soap, hot water, and lather up for #handwashingawarenessweek 🧼💧 Special shout out to Bellarmine University and Spalding University nursing students for helping us with #handwashing education! More: https://bit.ly/3G1DkI8

A pencil-sized leak can be a big problem! A continuous leak from a tiny hole along your service line can waste more than...
12/01/2021

A pencil-sized leak can be a big problem! A continuous leak from a tiny hole along your service line can waste more than 200,000 gallons of water per month! 😲 Here's how we can help you find those leaks: https://bit.ly/3CHJ6gV

A pencil-sized leak can be a big problem! A continuous leak from a tiny hole along your service line can waste more than 200,000 gallons of water per month! 😲 Here's how we can help you find those leaks: https://bit.ly/3CHJ6gV

11/30/2021

On #GivingTuesday we’re reminding everyone about our Drops of Kindness program💧
Here’s how you can help your neighbor during these challenging times: bit.ly/3AwMs57 #GivingTuesday2021

📞Monday, especially the one after Thanksgiving is the busiest day for our call center. Wait times may be longer today. I...
11/29/2021

📞Monday, especially the one after Thanksgiving is the busiest day for our call center. Wait times may be longer today. If it's not an emergency, please consider calling later in the week or using LouisvilleWater.com to look up account information. Thanks for your patience.

📞Monday, especially the one after Thanksgiving is the busiest day for our call center. Wait times may be longer today. If it's not an emergency, please consider calling later in the week or using LouisvilleWater.com to look up account information. Thanks for your patience.

Our offices are closed Thursday, Nov. 25 and Friday, Nov. 26 for Thanksgiving. We will reopen Monday, Nov. 29 at 8 a.m. ...
11/25/2021

Our offices are closed Thursday, Nov. 25 and Friday, Nov. 26 for Thanksgiving. We will reopen Monday, Nov. 29 at 8 a.m. #Thanksgiving

Our offices are closed Thursday, Nov. 25 and Friday, Nov. 26 for Thanksgiving. We will reopen Monday, Nov. 29 at 8 a.m. #Thanksgiving

11/24/2021

Thanksgiving Break is here! From our friends at Field Elementary Jefferson County Public Schools have a safe and Happy Thanksgiving! #Thanksgiving

Did you know plumbing leaks can be caused by corrosion, damaged seals, untreated clogs, temperature changes and high wat...
11/24/2021

Did you know plumbing leaks can be caused by corrosion, damaged seals, untreated clogs, temperature changes and high water pressure? Here's how to inspect your plumbing regularly to find and fix leaks before they get costly: https://bit.ly/3oegs0F

Did you know plumbing leaks can be caused by corrosion, damaged seals, untreated clogs, temperature changes and high water pressure? Here's how to inspect your plumbing regularly to find and fix leaks before they get costly: https://bit.ly/3oegs0F

CONGRATULATIONS to Heather Arterburn Plowman, winner of our Twelve Days of Thanksgiving basket of kitchen goodies! Pleas...
11/23/2021

CONGRATULATIONS to Heather Arterburn Plowman, winner of our Twelve Days of Thanksgiving basket of kitchen goodies! Please inbox us to claim your prize!

CONGRATULATIONS to Heather Arterburn Plowman, winner of our Twelve Days of Thanksgiving basket of kitchen goodies! Please inbox us to claim your prize!

Cheers! Today's the last day to enter our #TwelveDaysofThanksgiving giveaway! Make sure you're in the drawing by droppin...
11/22/2021

Cheers! Today's the last day to enter our #TwelveDaysofThanksgiving giveaway! Make sure you're in the drawing by dropping a 🍷emoji in the comments. Tap here to get this mocktail recipe made with Louisville Pure Tap™: https://bit.ly/3oDxyoV #Thanksgiving

Cheers! Today's the last day to enter our #TwelveDaysofThanksgiving giveaway! Make sure you're in the drawing by dropping a 🍷emoji in the comments. Tap here to get this mocktail recipe made with Louisville Pure Tap™: https://bit.ly/3oDxyoV #Thanksgiving

Our offices will be closed on Thursday, Nov. 25 and Friday, Nov. 26 for Thanksgiving. We will reopen Monday, Nov. 29 at ...
11/22/2021

Our offices will be closed on Thursday, Nov. 25 and Friday, Nov. 26 for Thanksgiving. We will reopen Monday, Nov. 29 at 8 a.m.

Our offices will be closed on Thursday, Nov. 25 and Friday, Nov. 26 for Thanksgiving. We will reopen Monday, Nov. 29 at 8 a.m.

Address

550 South Third Street
Louisville, KY
40202

Opening Hours

Monday 8am - 5pm
Tuesday 8am - 5pm
Wednesday 8am - 6pm
Thursday 8am - 5pm
Friday 8am - 5pm

Telephone

(502) 583-6610

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Louisville Water provides 121 million gallons of Louisville pure tap® daily to over 1 million people in Louisville Metro and surrounding communities. #backtothetap

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Comments

How sad that you wouldn’t waive a transfer fee for a special situation. Gas and Electric waived fees. Just utterly disgusted with you.
Very low pressure on Bearcamp Rd.
I have had a water meter ordered since July 1. I have been told week after week that the water meter will “definitely be installed this week”. Here we are almost November and my water meter is still nonexistent. Because of louisville water I am living between houses with a 2 year old, and I can’t get my home loan closed. My brand new house has been sitting EMPTY since July. I’m disgusted!
Can someone please respond to this family!! I’m thinking it’s a shame they have waited so long!!
If you have ever had their insurance, Home Serve, don't! They send you a refund check that the bank won't deposit as it is not a real check!
So my father passes away and I get this. Wow
How long does it take Louisville Water to make repairs. Been waiting over a week for a repair. Was told it would be done on Monday and it's now Thursday. Misinformation, inaccurate information, poor communication - multiple calls with no results. What does it take for Louisville Water to follow through??
Hello, Will there be a recycling day at the Water Tower this year?
We had our water meter and waterline replaced to the main last week, in the process a cable line hooked to our house was pulled down. The men working zip tied it to our gutter, which for obvious reasons was not a good plan for us as homeowners. I called today to see if someone was going to fix the problem and after being disconnected twice, reaching the wrong person once and finally being connected to someone who could possibly help, I was told they were not finished working here. I asked about the gutter and the person really didn't have an answer for that. I told the person that I didn't think our home owners insurance would pay, if the cable line pulled the gutter off, they suggested that I buy insurance from the Water Company for only $4.99 a month. Really when did the Water Company start covering gutters?
Good Morning. Is anyone at Louisville Water Company working (in office or remotely) on customer concerns? I've called and emailed LWC for 2 days and have yet to reach anyone or hear back. I wondered if others share my frustration and YES, they do!! LWC averages 1.4 out of 5 stars based on 311 Google and Yelp Louisville customer responses. This is astonishing! I would run from a company with that ranking! Many ratings pre-date Covid; we can't blame Covid. Is your governing board aware? I checked their detailed meeting minutes - there is no agenda item addressing poor customer service and public perception. What do Louisville folks do? I look forward to your response and to resolving my LWC issue. Thank you. Mara Maldonado [email protected]
Are you guys shutting people off for non payment? Just curious with all this corona stuff going on