10/08/2026
A Message of Thanks to Our Community and Our Board
Now that this chapter is finally behind us, we wanted to take a moment to simply say thank you.
Moments like a major water main break do more than test infrastructure. They test people. They test patience, communication, resilience, and community. When everyday routines are disrupted and uncertainty enters the picture, that's when true character shows itself.
Over the past week, we saw a lot of true colors shine through.
We saw crews work long hours in difficult conditions because they understood families were depending on them. We saw residents checking on neighbors, sharing information, offering encouragement, and extending grace while repairs and testing were completed. We saw people choose patience when the process couldn't move as quickly as any of us wanted.
And yes, as with any challenging situation, we saw the ugly side too. Being without normal water service is a significant inconvenience, and we understand the emotions that come with that also. Through it all, though, we learned a great deal about our community and about each and every one of our residents.
The overwhelming takeaway is that we made it through this together.
In some ways, we're all a little "trauma bonded" together now. This wasn't an experience anyone wanted, but it became a reminder that behind the water system, the social media posts, the emails, the phone calls, and the repair crews are real people.
We all know what the employees' roles were. Employees who have made themselves available day and night constantly for 154 + hours. Relentlessly. Sacrificed time with family, canceled plans, and gone without to make sure this was done and done right. I personally could not be more proud of each and every one of them. I am in awe of all five of them.
Employee's who care deeply about this community.
As we reflect on everything that took place over the past several days, almost a week now, I think it's important to recognize a group of people who may not always be visible to the public: our Board of Directors.
A Special Thank You to You guys.
These men are not paid. They are volunteers who dedicate their personal time to serving this community. After what I witnessed during this event, I can honestly say that Seis Lagos residents voted for the right people.
Our Board President was there from the very beginning. He was among the first on the scene when the break occurred and remained actively involved throughout the repair. He helped coordinate efforts on the ground, worked alongside staff, made sure crews and office personnel had food, and stood in the rain right beside the men performing the repairs. Most board presidents would never be that hands-on. His leadership wasn't from behind a desk. It was boots on the ground, in the mud, in the rain, doing whatever needed to be done.
Even today, his primary concern was making sure that the water was safe!!!
Our Vice President was equally committed behind the scenes. While others were in the field, he was handling logistics, making calls, helping navigate compliance requirements, coordinating resources, working emergency plan B options and putting in just as many hours to keep things moving. Much of what he accomplished happened quietly, but it was every bit as essential to the success of the response.
One of our long-serving board members was also out there in the rain and mud supporting our field crews, helping wherever he could, while simultaneously working with me behind the scenes. He assisted with website updates, information gathering, resident notifications, and answering questions so that we could keep the community informed throughout the process. I might have been the voice through this, but it was with his help.
What impressed me most wasn't just the number of hours they put in. It was their willingness to do whatever was needed, regardless of whether it was glamorous, visible, or comfortable.
During difficult situations, people often show who they really are. I had the unique opportunity to watch these gentlemen up close through long days, late nights, rain, frustration, uncertainty, and immense pressure. What I saw was leadership, commitment, humility, and a genuine concern for the people of this community.
As a utility professional, I have worked with many governing boards over the years. I can honestly say the level of support provided during this event went well above and beyond anything I have personally witnessed before.
To our Board of Directors: thank you for your leadership, your sacrifice, your countless hours, and your unwavering support of both our staff and our residents.
And behind every service connection is a family, a neighbor, and a resident who makes this community what it is.
Thank you to the residents who reached out. Who commented. Who supported. Who called. When I say it means more than you could possibly know, I mean that from the bottom of my heart. You were the reason we kept going. You were the reason behind all of the effort!
I learned so much about the heart of this community through all of this.
Adversity has a way of revealing what people are made of, and during this event we saw far more kindness, patience, understanding, and perseverance than anything else.
Thank you for your trust. Thank you for your patience. Thank you for your understanding. Thank you for walking through this with us.
We didn't overcome this obstacle as a utility district alone. We overcame it as a community.
❤️ From all of us at Seis Lagos Utility District, thank you for reminding us what makes this community so special.
