Robeson County Emergency Operations

12/12/2025

12/12/2025

Our team answers more than 286,000 calls each year, many of them high-priority emergencies where seconds matter. Recent system upgrades—highlighted in a news article—are already making a difference by reducing call-handling time, improving accuracy, and getting critical information to first responders faster.

Special recognition to Crystal Batton and Jacob McMillan for their leadership and dedication in helping implement these improvements, including ASAP-to-PSAP and enhanced inter-agency coordination thru our CAD to CAD Project with the City of Lumberton. Their hard work is helping modernize our operations and better support our telecommunicators and responders.

Most importantly, thank you to every member of our 9-1-1 team. Your professionalism and commitment make a real difference every day. Proud of the outstanding work being done every day at Robeson County 9-1-1.

🔗 Read the article here:

Robeson County 911 telecommunicators respond to more than 286,000 calls a year.

11/26/2025

Robeson County E-911 is proud to announce that our center is now live with ASAP Service — a major upgrade in how alarm information is received and processed.

ASAP allows alarm-monitoring companies to send alarms directly into our CAD system, reducing manual calls, improving accuracy, and saving valuable minutes during emergencies. With more than 286,000 calls handled each year, this technology will make a real difference for our telecommunicators and first responders.

We’re grateful for the support of county leadership, our partners, and our dedicated staff who helped bring this improvement to Robeson County.

09/11/2025

🎉 America’s 9-1-1 professionals are celebrating the U.S. Senate’s action to classify 9-1-1 professionals as public safety, not clerical, personnel.

The Senate on Wednesday approved the Enhancing First Response Act (S.725), a bill supported by NENA: The 9-1-1 Association, which would direct the U.S. Office of Management and Budget (OMB) to reclassify Public Safety Telecommunicators as a “Protective Service Occupation” in the federal Standard Occupational Classification (SOC) system.

Currently, 9-1-1 professionals are classified as “Office and Administrative Support,” a designation that fails to reflect the highly specialized, lifesaving work they perform daily alongside other first responders. This no-cost, bipartisan legislation would correct this outdated classification, ensuring that 9-1-1 professionals receive the respect and recognition they deserve.

“Every day, 9-1-1 professionals are the FIRST first responders in thousands of emergencies,” said NENA CEO John Provenzano. “Reclassifying Public Safety Telecommunicators as Protective Service Occupations is a long-overdue correction that recognizes their indispensable role in public safety.”

Read more ➡️ https://www.nena.org/news/709853/U.S.-Senate-Passes-Bill-to-Recognize-9-1-1-as-a-Public-Safety-Occupation.htm

09/11/2025

🚨 Promotion Announcement – Robeson County 9-1-1 🚨

Please join us in congratulating Adrienne Locklear on her recent promotion from Telecommunicator III to D Shift Supervisor! 👏

Adrienne has been a dedicated member of Robeson County 9-1-1 for 18 years, serving with professionalism, compassion, and leadership. Her hard work and commitment to public safety have made a lasting impact, and this promotion is a well-deserved recognition of her contributions.

We are proud to have Adrienne step into this new leadership role, and we look forward to her continued success in guiding her team and serving the citizens of Robeson County.

Congratulations, Adrienne! 🎉🎧📞

05/09/2025

I am thrilled to share some wonderful news on behalf of our Deputy Director, Crystal Batton. It is with great pride and excitement that I announce that our very own Crystal Batton has been awarded the Emergency Number Professional (ENP) Scholarship! This is the highest NENA Certification that a professional in 9-1-1 can be awarded thru NENA.
This is an incredible recognition of Crystal’s commitment to professional development and her leadership in our field.
Please join me in congratulating her on this outstanding achievement!!!!🎖🎗☎️

04/21/2025

🎉 National Public Safety Telecommunicators Week 2025 🎉
Here’s a look back at an unforgettable week celebrating our incredible 9-1-1 heroes! 💛📞

To our amazing team—you are the calm in the chaos, and we’re so proud of you.
To our generous sponsors—your support made this week truly special.

Thank you for helping us honor the voices behind the headset! 🎧💙

04/15/2025

🚨 Now’s Your Time to Answer the Call! 🚨
This , we’re celebrating the heroes behind the headset — and YOU could be next! 💛
Join our team at Robeson County E-9-1-1 and become the calm in the chaos.
✅ $42,008 Starting Salary
✅ $2,500 Sign-On Bonus
✅ No Experience Needed – We Train You!

🟡 Apply Today and Be the First, First Responder!
📲 Scan the QR code below to get started!

10/28/2024

🌸 Supporting Breast Cancer Awareness Month Together! 🌸

We’re proud to join hands in the fight against breast cancer! Our team came together to show support, spread awareness, and raise hope for everyone impacted by this journey. 💖 From wearing pink to sharing stories, we’re committed to making a difference.

Here’s to all the warriors, survivors, and those we’ve lost. Let’s keep fighting for a future without breast cancer! 🎀

10/24/2024