Monroe County Emergency Services - 911

Monroe County Emergency Services - 911 This page is designed to help dispatch communicate to our community to advise citizens of any important information that needs to be given to the public.

08/29/2026

🛑UPDATE: ROADWAY IS NOW OPEN🛑

‼️New Highway 68 at Bear Ln in Tellico Plains is closed at this time due to an accident. No other information will be released on this post and do not share photos. Thank you. ‼️

We’d be remiss to let this week end without giving a little credit, and a whole lot of love, to one of East Tennessee’s ...
08/28/2026

We’d be remiss to let this week end without giving a little credit, and a whole lot of love, to one of East Tennessee’s own. 🦋

Dolly Parton has never forgotten where she came from, and when East Tennessee hurts, she shows up.

When the devastating wildfires tore through Gatlinburg and Sevier County in 2016, Dolly didn’t just offer words of support. She created the My People Fund, putting millions of dollars directly into the hands of families who had lost their homes. More than 900 families ultimately received assistance. Then, in 2024, when Hurricane Helene devastated communities across East Tennessee, Dolly stepped up again. She personally donated $1 million to the Mountain Ways Foundation, and her East Tennessee businesses and the Dollywood Foundation matched that with another $1 million. That $2 million went toward helping families impacted by the catastrophic flooding.

As a 911 center in East Tennessee, we know that disasters don’t end when the sirens stop or the roads reopen. Recovery takes months and sometimes years. It takes neighbors helping neighbors, first responders answering the call, communities pulling together, and people willing to step up when their fellow East Tennesseans need them most.

Dolly has spent a lifetime reminding us what it means to take care of your people. And around here, we think that deserves a pretty big “Thank you, Dolly.” 💕🏔️🦋

East Tennessee is lucky to call you one of our own.

🎉 Happy Birthday to the better half of our Chaplain Duo, Coleen White Choate 🎂💙Every good duo has a favorite half… and w...
08/27/2026

🎉 Happy Birthday to the better half of our Chaplain Duo, Coleen White Choate 🎂💙

Every good duo has a favorite half… and we’re not saying which one that is, but it’s definitely not David. 😉😂

She has a heart for people that is impossible to miss. She has a way of bringing comfort, kindness, and a little bit of calm when things get heavy—and we are so grateful to have her as part of our 911 family.

We hope your birthday is filled with all the love, laughter, and happiness you so freely give to everyone else. ❤️

Happy Birthday! We’re so blessed and lucky to have you! 🥳🎈

08/25/2026

We've already announced we are now a Safe Haven location for A Secret Safe Place for Newborns of Tennessee but let's dive into what it actually means.

A Safe Haven provides a safe place for a parent to surrender an unharmed newborn rather than leaving a baby somewhere unsafe or putting the child in danger.

If a parent comes to our center to surrender a baby, our job is simple: make sure that baby is safe and immediately get the appropriate help involved.

There is no judgement. No lectures. No questions about why.
Just a safe place for a baby when someone needs one.

We know this is a difficult subject, but we also know that sometimes people find themselves in incredibly difficult circumstances. Safe Haven exists to give parents an option that protects the child and gets them connected with the appropriate resources.

For us, this is about more than being a 911 center.
It's about being a safe place in the community.

And if a baby ever comes through our doors needing a safe haven, we will be ready.

THE MONROE COUNTY E911 CENTER IS PROUD TO ANNOUNCE WE ARE OFFICIALLY A SAFE HAVEN FACILITY. THIS IS SUCH A WONDERFUL THI...
08/21/2026

THE MONROE COUNTY E911 CENTER IS PROUD TO ANNOUNCE WE ARE OFFICIALLY A SAFE HAVEN FACILITY. THIS IS SUCH A WONDERFUL THING TO BE ABLE TO OFFER THE COMMUNITY.

📝TENNESSEE SAFE HAVEN LAW: ALLOWS MOTHERS TO SURRENDER THIER UNHARMED NEWBORN WITHIN 45 DAYS OF BIRTH, CONFIDENTIALLY AND WITHOUT FEAR OF PROSECUTION FOR ABANDONMENT, TO STAFF AT ANY SAFE HAVEN FACILITY.

🌐YOU CAN VISIT A Secret Safe Place for Newborns of Tennessee FOR MORE INFORMATION.

08/17/2026

🚨 "Stop asking questions and just get them here!"

We understand. Truly.

When someone you love is hurt, scared, or having the worst day of their life, answering questions can feel frustrating.

But here's what many people don't realize...

🚑 While we're asking questions, we're also getting help started.

The questions aren't delaying responders, they're helping them. While you're on the phone speaking to the call-taker, a dispatcher is listening to the information and relaying it to responders.

Your answers tell us:
📍 Exactly where to go.
🚒 What equipment responders should bring.
👮 Whether law enforcement, fire, EMS, or all three are needed.
⚠️ If there are hazards responders need to know about before they arrive.
❤️ And in some cases, they allow us to give life-saving instructions before help gets there.

Every question has a purpose. Every answer helps us send the right resources and prepare responders for what they're walking into.

We know emergencies are stressful, and we're not expecting perfect answers. Just stay on the line, answer as best you can, and let us do what we're trained to do.

💙 We're on the same team, and our goal is the same as yours: getting help to you as quickly and safely as possible.

08/14/2026

🚨 "Just get them here... they know me!"

It's something we hear more often than you might think.

The truth is... our responders may not know you. Even if they've lived here for years, they can't assume which "John," "Miss Betty," or "the white house on the hill" you're talking about.

When you call 911, we need information... not because we're delaying help, but because we're making sure help goes to the right place as quickly as possible.

That's why we'll ask questions like:
🏠 What is the address?
🛣️ What road are you on?
🚩 What landmarks are nearby if you don't know the address?

Every answer helps us get responders to you faster and prevents precious time from being lost searching.

The next time you call 911, remember: The more information you can give us, the faster we can get the right help to the right location.

Address

3473 New Highway 68
Madisonville, TN
37354

Telephone

(423) 442-4357

Website

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