09/10/2025
SECRET FILE SURFACES DURING CSR LAYOFF
The New Hampshire NewsGuild has asked Union Leader management for any undisclosed disciplinary records of Guild members, after the company produced a secret "disciplinary record" when they terminated CSR Joe Pecoraro.
The company-produced dossier included spreadsheets, conversation recaps and an unpursued termination memo. The company turned over the material when the Guild challenged Joe’s layoff outside of seniority.
The layoff took place last month. Joe had been with the company for three years and had struggled with health problems over the past year.
Most surprising, the dossier included a March 31 memo by Circulation Manager Don Groele, who contemplated Joe’s termination. But nothing happened for months, except Groele jotting down Joe’s supposed mishaps.
Nineteen times, Groele summarized brief conversations he held with Joe about supposed mistakes, but took no formal action. Joe passed a performance evaluation in April 2024 with flying colors, and his personnel file shows no record of a review this year, despite a March hire date.
“I was never written up, never given a warning,” Joe said.
The Guild is alarmed that management is keeping secret records about an employee’s job performance and that those unchallenged records surface when an employee is targeted in a layoff.
At this point, any Guild member should demand union representation – it’s your legal right – at the slightest hint that the conversation involves a company policy violation, a mistake or anything that could be used against you.
While the imposed conditions allow termination only for a good reason, layoffs are a different animal.
The imposed conditions call for members who are facing a layoff to be scored on a number of criteria, including their “disciplinary record.”
The Guild can challenge an unfair score, but the company has played unfairly during such challenges.
For example, one previous layoff involved scoring that blatantly contradicted a rosy performance review. The company dismissed the contradiction, and the member opted against a further challenge.
With Joe, the company rejected the Guild’s objections and proceeded with the layoff.
The Guild could have challenged the layoff further, but Joe opted to take two weeks of paid leave before his termination date. He started a new job the first week of September.
In early August, the company notified the Guild that it was eliminating customer service hours on Saturday mornings, beginning Sept. 6.
Going forward, CSRs were only going to work weekday shifts. That meant that one of the four positions would be eliminated, company Executive Vice President Joyce Levesque told the Guild.