North Shore Regional 911 Center

06/01/2026

🎉 Celebrating Milestones at NSR911! 🎉

This month, we're proud to recognize several members of our team for their years of dedication, service, and commitment to the communities we serve.

👏 13 Years
• Operations Manager Lee Ann Delp

👏 7 Years
• TC Tom Frontiero
• TC Jim Fernandez

👏 1 Year
• TC Jessica Brownstein

Every call answered, every radio transmission handled, every challenge navigated, and every life impacted is a testament to the professionalism and dedication these individuals bring to NSR911 each day.

Thank you for your service, your teamwork, and your commitment to public safety communications. We are grateful to have you as part of the NSR911 family.

💛 Please join us in congratulating Lee Ann, Tom, Jim, and Jessica on their anniversaries! 🎉🎊

06/01/2026

🌩️⚡ What a weekend for our telecommunicators.

As severe weather moved through the region, call volume skyrocketed. In just over five hours, our center processed more than 200 incidents related to storm damage while handling hundreds of incoming and outgoing phone calls. Reports of downed trees, wires, power outages, flooded roadways, and storm damage were coming in faster than they could be cleared.

Then, just as the weather-related calls began to slow down, another surge hit. Residents across the area began calling about the mysterious sonic boom that rattled homes and businesses throughout the region.

Through it all, our team remained calm, professional, and focused. Calls were answered, responders were dispatched, partner agencies were notified, and critical information continued to flow despite the overwhelming volume.

A special thank you goes out to the telecommunicators who answered the call for help and came in from home to assist. Their willingness to give up personal time and jump into an already busy operation ensured we had the staffing needed to support our communities during an exceptionally demanding day.

While many people experienced the storm from the safety of their homes, our staff were hard at work behind the scenes ensuring help reached those who needed it.

We are incredibly proud of every member of our team for their adaptability, teamwork, and dedication. Days like these are a reminder that public safety communications is truly a team effort, and this team rose to the occasion.

👏 Thank you for everything you do.

05/30/2026

🚒 Is Your House Number Clearly Visible from the Street?
Seconds Count in an Emergency

When firefighters, police officers, or paramedics are responding to your home, every second matters. Clear, visible house numbers help us find you fast — day or night.

Why It Matters
• Large, visible numbers help emergency responders locate your home quickly.
• A visitor, child, or injured person may not be able to give accurate directions.
• Mutual‑aid responders from neighboring communities may be unfamiliar with your area.
• Proper numbering protects your family, your property, and your neighbors.

Make Your Address Easy to Find
• Use numbers at least 4 inches tall, facing the street.
• Place numbers under lighting and use a contrasting background for nighttime visibility.
• Always use your official E‑911 address.
• Use numbers mounted on your residence in a location unobstructed by bushes or winter snowfall, and clearly facing the street.
• Long driveway? Post your number on both sides of a mailbox or sign at the road.
• Keep numbers clear by trimming bushes, branches, and overgrowth.

🚒 Now That We Can Find You… Can Emergency Vehicles Access Your Driveway?
Long driveways and private roads must be maintained so fire trucks, ambulances, and police vehicles can reach your home quickly and safely. Overgrown brush, low‑hanging limbs, rocks, and narrow passages can delay or even prevent our response.

To ensure emergency vehicles can access your driveway when needed:

• Maintain a clear path 14 feet wide and 12 feet high.
• Remove low‑hanging branches — they can damage ambulances and fire trucks.
• Clear brush, stumps, and rocks from the sides of the driveway.
• Keep the roadway wide enough for large vehicles to pass safely.

🌙 A Quick Nighttime Test
Next time you’re driving through Essex at night, notice how easy it is to see reflective street numbers on mailboxes.
Now imagine you’ve called 911 at night:

• Is your house number easy to see?
• Do you have numbers posted at the end of your driveway?
• Is your mailbox marked with reflective numbers?
• Is your driveway wide and clear enough for fire apparatus?

Help the Essex Fire and Police Departments find you quickly in an emergency.

It’s the Law
Massachusetts General Law Chapter 148, Section 59 requires every building to have clearly visible address numbers posted.

Thank you for your cooperation and for helping us keep our community safe.

05/29/2026

📱 Did You Know? You Can Text 9-1-1 in Massachusetts.

Sometimes calling 9-1-1 isn't possible.

You may be deaf, hard of hearing, experiencing a medical emergency that makes speaking difficult, hiding from an intruder, or in a situation where speaking out loud could put you in danger.

That's why Text-to-911 is available throughout Massachusetts.

✅ Call 9-1-1 if you can.
✅ Text 9-1-1 if you can't.

If you need to text:
📍 Include your location first
📝 Be clear and concise
📱 Stay with your phone and watch for replies
🚫 Do not send photos, videos, GIFs, or group messages

Remember: a voice call provides the fastest and most complete information when you're able to make one.

But when a call isn't an option, a text could save a life.

Call if you can. Text if you can't.

05/28/2026

🚓🚒🚜🚁 The Boxford Police Department is excited to announce our 3rd Annual Touch-A-Truck Event! 🚁🚜🚒🚓

Join us on Saturday, July 25, 2026, from 10:00 a.m. to 2:00 p.m. at Masconomet Regional High School for a fun-filled day the whole family will enjoy! Come explore an incredible lineup of trucks, emergency vehicles, heavy equipment, helicopters, and more, all while meeting the amazing people who serve our communities every day.

As the event gets closer, we’ll be sharing exciting updates about the trucks, specialty equipment, helicopters, and special guests that will be joining us!

This event is all about bringing our community together, creating smiles, making memories, and giving kids (and adults!) the chance to get up close with some truly awesome vehicles. We can’t wait to see everyone there! 💙🚓🚒🚑

05/28/2026

Do you know the signs of heat-related illness? This Heat Awareness Day, take a few moments to learn the symptoms, so that you can keep yourself safe and be prepared to help someone in need during the hot days coming this summer.

Learn more: https://tinyurl.com/mema26heat

05/28/2026

☎️📞 Throwback Thursday: The Evolution of 9-1-1 🚨

The very first 9-1-1 call in the United States was placed on February 16, 1968, in Haleyville, Alabama.

At the time, the concept of dialing just three numbers to reach emergency services was revolutionary. Before that, people often had to know local 7-digit numbers for police, fire, or ambulance services during emergencies.

Back then, dispatchers relied on:
🗺️ Paper maps
📻 Basic radio systems
📝 Handwritten logs
☎️ Landline telephones

Fast forward to today, and 9-1-1 technology has transformed dramatically.

Modern Telecommunicators now utilize:
📍 Advanced GPS and mapping systems
💻 Computer Aided Dispatch (CAD)
🚗 Automatic crash notifications
📡 RapidSOS technology
🎧 Emergency Medical Dispatch protocols
📱 Text-to-911 services

In Massachusetts, Text-to-911 is active statewide, allowing people to reach emergency services by text message when speaking is not possible or safe.

While technology continues to evolve, one thing remains constant:
Behind every call, text, and radio transmission is a trained Public Safety Telecommunicator working to get help where it’s needed as quickly and safely as possible. ❤️

05/19/2026

05/19/2026

📣 NSR911 Continues to Grow

Today marks another exciting step for North Shore Regional 911 as we officially begin providing emergency communications services for the Town of Boxford Police and Fire Departments.

As of this morning, all 9-1-1 calls, police and fire dispatching, and non-emergency communications for Boxford are now being handled by our team at NSR911.

Bringing a new community online takes far more than flipping a switch. Over the past several months, staff from NSR911, Boxford Police and Fire, State 911, and town leadership have worked closely together to ensure a smooth and successful transition. From policy review and system setup to training and field familiarization, countless hours have gone into preparing for today.

Our Telecommunicators have spent time learning Boxford’s roadways, landmarks, response plans, radio procedures, and community-specific operations to help ensure we are ready to provide the highest level of service possible from day one.

We are incredibly thankful to our staff for their professionalism, flexibility, and commitment throughout this process, and equally grateful to our partners in Boxford for the trust and collaboration they have shown every step of the way.

Boxford, we are proud to support your community and honored to answer the call. 📞 Town of Boxford Boxford Fire Department Boxford Police Department

05/01/2026

🎉 May Annivesaries! 🎉

13 years ago, Chris Ryan was part of the very foundation of North Shore Regional 911and since day one, he has been absolutely integral to everything we do.

From the start, Chris has played a critical role in shaping our operations into what they are today. If it involves technology, radio systems, infrastructure, or the behind-the-scenes pieces that keep a center running smoothly… Chris is the one who knows it, builds it, fixes it, and somehow makes it all work.

He is the go-to for all things tech and communications, and his knowledge is unmatched. More importantly, his dedication to this center, our staff, and the communities we serve shows in everything he does.

Quite simply—NSR911 would not be what it is today without him.

Thank you, Chris, for 13 years of commitment, expertise, and leadership. We are incredibly lucky to have you as part of our team.

👏 Congratulations on 13 years! 👏