Alders said they have heard from constituents and have experienced themselves the extensive wait time for an answer to a non-emergency call.
"They say they're waiting over 30 minutes for non-emergency," Ald. Marina Dimitrijevic said. "And at which point they hang up and call emergency."
"I called and I was on hold for 42 minutes," Ald. Scott Spiker said.
Data on average wait times or other information is not available because it's not tracked by any department, though there are efforts to change that. Still, the lack of information is a concern.
"I'm very disturbed by that," said Ald. Dimitrijevic, the committee chair. "That's our lifeline, those are the people that are speaking up and watching their neighborhood."
MILWAUKEE (CBS 58) --Milwaukee Police and Fire Department leaders told city leaders obstacles like staffing shortages and rising crime are factors leading to long response times for non-emergency calls.The issue was