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Title: House Manager
General Summary:
The House Manager is directly responsible for the daily operation of the shelter programs at Hope House.
Principle Duties and Responsibilities:
· Supervise resident interactions to ensure compliance with Hope House Policies and Procedures providing direction and information as needed;
· Ensure residents comfort through appropriate bed/room assignment, and provision of needed linens, clothing and hygiene supplies;
· Collaborate with other homeless/transitional housing service providers to ensure that all persons in need of housing receive appropriate assistance;
· Provide/arrange for appropriate crisis intervention services to ensure safety in the residential program;
· Maintain agency routine as established in the House Manager’s Procedures Handbook.
· Maintain clean/accurate records of service utilizing census, demographics, shift highlights, and incident/accident report form.
· Monitors and maintains confidentiality of resident records.
· Interact with residents in a manner which supports individual dignity and with co-workers and other professionals in a manner which displays cooperation and respect.
· Contribute to the development of policy and procedure through regular attendance of staff meeting.
· Participate as a team member during working shift meeting and in-service training providing support, maintaining communication and seeking enhancement of transitional housing service.
Go team Hope House!
We are proud to announce that Hope House of Milwaukee has been awarded a game-changing $2,500,000 grant from the Day 1 Families Fund! We are thrilled to have been chosen to receive this support and even more thrilled at the positive impact it will have on the families that are struggling with homelessness in Milwaukee. Thank you to the Jeff Bezos Day 1 Family Fund!
Thank you to the Milwaukee Bucks for donating 12 tickets to Hope House for Monday night's game against the Atlanta Hawks!
Thank you to Beth Lappen and Eric Collins-Dyke from Milwaukee County for stopping by St. Catherine of Hope this morning and leading an informative discussion about panhandling with a group of neighbors, residents and Hope House Board members.
Way to go Team Hope House!
Thank you to Jrue & Lauren Holiday, Kohler and The Milwaukee Bucks!
"About 30,000 students lived in shelters. But about 69,000 children were doubled up with other families, and 5,500 other young people lived in cars, parks or abandoned buildings, meaning they were likely to have less access to social services and other supports provided in the shelter system."
We are so happy to be supported by the Milwaukee Bucks, the Kohler Company and Jrue and Lauren Holiday! This is huge for the families that stay with us in our onsite shelter!
209 W. Orchard Street
Hope House of Milwaukee, Inc. Milwaukee, Wisconsin 53204
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Job Description
Title: House Manager
General Summary:
The House Manager is directly responsible for the daily operation of the shelter programs at Hope House.
Principle Duties and Responsibilities:
• Supervise resident interactions to ensure compliance with Hope House Policies and Procedures providing direction and information as needed;
• Ensure residents comfort through appropriate bed/room assignment, and provision of needed linens, clothing and hygiene supplies;
• Collaborate with other homeless/transitional housing service providers to ensure that all persons in need of housing receive appropriate assistance;
• Provide/arrange for appropriate crisis intervention services to ensure safety in the residential program;
• Maintain agency routine as established in the House Manager’s Procedures Handbook;
• Maintain clean/accurate records of service utilizing census, demographics, shift highlights, and incident/accident report form;
• Monitors and maintains confidentiality of resident records;
• Interact with residents in a manner which supports individual dignity and with co-workers and other professionals in a manner which displays cooperation and respect;
• Contribute to the development of policy and procedure through regular attendance of staff meeting;
• Participate as a team member during working shift meeting and in-service training providing support, maintaining communication and seeking enhancement of transitional housing service;
• Ensure residential cleanliness and safety of equipment and furnishings and basic maintenance activities, storing supplies appropriately and utilizing equipment properly;
Knowledge, Skills and Abilities:
• High school diploma or GED ;
• Excellent written and verbal communication skills;
• Ability to work independently;
• Some knowledge of basic computer skills;
Reporting Relationship:
House Managers report to the Residential Services Supervisor.
Overview: Hope House is seeking Housing First minded Case Manager to work with families who are Homeless and aid them in retaining housing while putting in place the services needed for sustained success.
Personal Qualifications: Bachelor’s Degree or Associates Degree and 2 years experience working with a homeless population; excellent communication skills, working vehicle, and insurance; effective problem-solving and negotiation skills; ability to remain calm and focused in situations where clients may be angry or anxious, basic math skills; attention to detail in follow-up and case notes; ability to interact respectfully with people of diverse ages, races, and household composition.
Preferred: Experience with housing, valid drivers license, household budgeting and knowledge of mainstream benefits. Bilingual Spanish/English preferred.
Duties: provide housing search assistance, maintain ongoing home visits and case management relationship with homeless families; assess and verify tenancy problems, income, and needs; help individuals connect with employment services and/or obtain financial assistance from government or private sources; assist them in obtaining mainstream resources; with household, develop a service plan with goals for successful case closing; implement plan; provide information to individuals regarding additional community resources they may need and want; and maintain required data on all cases.
Compensation: Based on experience
Friends, we are in need of bedding. We need twin sized fitted sheets, top sheets, pillow cases and pillows! Any help would be appreciated.
We had a great time collecting school supplies at Irish Fest! Thank you to our friends at Irish Fest for collaborating with us on the collection.
Interesting article in today's NY Times.
Head out to Irish Fest on Thursday with a donation of school supplies for Hope House - and get into the festival for free!
Thank you Beer Capitol Distributing and Claws for a Cause!