06/14/2024
Our next MCC Staff that we are featuring in our Staff Spotlight is Ta Porar
Ta is a case manager in our Intensive Case Management (ICM) program. ICM works with especially vulnerable clients to build self-sufficiency by connecting them to mainstream resources, public benefits, healthcare, and through teaching skills to navigate the US systems independently. Ta first joined MCC RS as a temporary Case Aid in October 2019 and was hired as a full-time staff in 2020, but her involvement with resettlement work started well before that. Ta and her family arrived as refugees in 2009. She remembers going through the resettlement process herself, and ever since she was a child she has wanted to give back to her community.
“Personally speaking as well, my mom has a lot of health issues, and she has a case manager- someone helped her navigate these things. What if I grew up to be that person, you know, for someone else that are vulnerable, that are in need, that had like health issues and a lot of things going on. That was what got me started.”
Ta’s day to day work varies a lot based on her clients’ needs – she helps connect clients to medical and social services, makes home visits, and assists clients in getting to important appointments.
When asked what common challenges she faces in her work, she explains “a lot of challenges with my role is that a lot of our clients have like very intense, complex cases. It's a challenge, like to give all of your time to all of your clients equally. Like sometimes you got to prioritize one case more than the other because you just have so many needs. It really depends.”
Working with slow moving systems is a challenge as well. When the county delays in processing Supplemental social security benefits or county benefits, that can pose a serious roadblock to client’s path to self-sufficiency. “It's just the system that's the challenge. Like sometimes they're not as easily accessible – how we would like, or we would have thought”.
Ta loves her work and continues to carry on her passion for helping her community that she held when she first got resettled in Minnesota.