St Joseph County 9-1-1

08/05/2026

Last night, our community came together for the annual National Night Out Against Crime, celebrating the partnerships that help keep our neighborhoods safe.

We were proud to have members of our 9-1-1 team representing South Bend, Mishawaka, and St. Joseph County at events across the community. It was a great opportunity to connect with residents, answer questions about emergency communications, and showcase the dedicated professionals who are here to serve 24/7.

Thank you to everyone who stopped by to say hello, shared their support, and helped make the evening such a success. Strong communities are built through collaboration, and we’re grateful to stand alongside our public safety partners and the citizens we proudly serve.

08/04/2026

After 32 years of dedicated service, this month we say goodbye to someone who has left an unforgettable mark on SJC911.

Nancy Mersich has truly seen it all. New chiefs, new directors, new teammates, the transition to countywide 9-1-1 consolidation, and countless changes that shaped our organization into what it is today. Through every challenge and every success, Nancy remained a constant source of strength, wisdom, and encouragement.

While her title was Supervisor, to so many she was simply "Momma Nancy." She had an incredible gift for knowing when someone needed a listening ear, honest advice, a little encouragement, or just someone to believe in them. Whether it was a professional challenge or a personal struggle, Nancy was always willing to help. She cared deeply about the people around her and made everyone feel like family.

The truth is, Nancy is simply the best of the best. She dedicated her life to serving this community and supporting those who answered its calls for help. The sacrifices she made, long hours, endless training, documentation, constant phone calls, the day-to-day craziness, and the weight that comes with this profession. Through it all, there were tons of memories made and plenty of laughs!

While it is difficult to imagine SJC911 without her, we couldn't be happier knowing she has earned the opportunity to slow down, travel to hang with her sister, breathe, and enjoy this next chapter. No more phones ringing. No more late-night stress. Just well-deserved adventures, relaxation, and time spent doing the things she loves.

Nancy, thank you for your leadership, your kindness, your mentorship, and the countless lives you've touched, both inside these walls and throughout our community. Your legacy will live on in every person you encouraged, every dispatcher you mentored, and every life impacted by your dedication.

Congratulations on your retirement! We love you, Nancy, and while you will be deeply missed, your influence will never be forgotten.

Enjoy every moment because you've more than earned it.

08/01/2026

We would like to extend our heartfelt thanks to everyone at Vineyard Church for your incredible kindness and support of our team.

Your thoughtful prayers, encouraging letters, and delicious cookies meant so much to our 9-1-1 professionals. Knowing that our community is thinking of us, praying for us, and taking the time to show their appreciation is a powerful reminder of why we do what we do.

Thank you for lifting up the men and women who answer the call every day. Your generosity and encouragement truly made a difference, and we are incredibly grateful to have such a caring community standing behind us.

From all of us at St. Joseph County 9-1-1—thank you, Vineyard Church! 💛 📞💛 🚔🚒🚑

08/01/2026

Thank you for your service. You each make a difference every day when you put your headset on!

07/22/2026

Congratulations to Josh on completing an incredible 9-1-1 Chaplain training program! The program included a 10-week online course with reading, reflection, and writing assignments, followed by three days of intensive, in-person training in North Carolina and a day of community service.

Throughout the training, Josh learned that being a Chaplain isn't about having all the answers; it's about being present. Chaplains provide hope, support, and a listening ear to those going through difficult times, regardless of their faith or beliefs. They aren't there to "fix" people or preach to them, but to walk alongside others, respect confidentiality, and help connect them with the right resources when needed.

One of the most powerful lessons was the importance of the "ministry of presence," simply showing up, listening without judgment, and reminding someone they are not alone.

We are proud of Josh for answering this calling and know he will be an incredible resource for our team and those he serves. Congratulations on this well-earned accomplishment!

07/04/2026

🎆 Celebrate safely this Fourth of July!

Fireworks can be fun, but they can also be dangerous when they are not used responsibly. Please take a moment to watch this safety reminder and help keep your family, neighbors, pets, and community safe.

Remember: call 9-1-1 for emergencies only. For non-emergency fireworks complaints, please contact your local law enforcement agency’s non-emergency number.

Have a safe and happy Independence Day from St. Joseph County 9-1-1! 🇺🇸

07/01/2026

🎉 Years of Service Recognition! 🎉

Today we're celebrating some incredible milestones at St. Joseph County 9-1-1!
Congratulations to Jen A. and Jenna on reaching 3 years of service!

A very special congratulations to Esther on an amazing 25 years of service! Twenty-five years of answering the call, supporting first responders, and serving the citizens of St. Joseph County is a remarkable achievement. Your experience, dedication, and commitment have helped shape our organization and positively impacted countless lives.

06/03/2026

⚔️ Our White Knight Saves Again! ⚔️

On February 28th, Josh provided life-saving CPR instructions over the phone, resulting in a confirmed save, adding yet another incredible accomplishment to his growing list of recognitions.

This marks Josh's 5th recognition since the day he cleared call-taking, and he has become the first employee at our agency to earn four of our five recognition pins. His recognitions include a baby delivery, an apprehension, two caller-in-crisis, and now a CPR save.

What makes Josh so special isn't just the awards, it's his unwavering commitment to helping others on what may be the worst day of their lives. He consistently demonstrates compassion, professionalism, and a genuine dedication to serving our community.

Josh is an amazing 911 professional, an outstanding partner on the floor, and someone we are incredibly proud to have on our team.

Congratulations, Josh, and thank you for continuing to make a difference when it matters most! 👏🚑

06/03/2026

Another great conference!

🎉 2026 CONFERENCE REGISTRATION IS NOW OPEN! 🎉

The wait is over! Registration for the 2026 Indiana 911 Professionals Conference is officially open!

Join fellow 911 professionals, leaders, trainers, and industry partners for an incredible opportunity to learn, network, and grow.

📅 September 14-17, 2026 at the Embassy Suites in Noblesville, IN

👉 Register today and take advantage of Early Bird rates before June 12th!

Registration: https://tinyurl.com/59v379at

Conference Schedule & Session Descriptions: https://tinyurl.com/45vrafjw