02/23/2026
🎉We are proud to announce that Tidal Wave Telecom is the FIRST to launch Captioned VRS Calls nationwide, available natively within our OneTRS™ software!🎉
Our software is used by deaf inmates in jails and prisons, and now includes real-time captioned text during video relay calls. Integrating real-time captions during video relay calls significantly enhances the inmate’s experience.
"Given that the FCC is already contemplating making captioned video relay a requirement, we chose to go ahead and make it available immediately. We are confident that captioned video relay will improve the lives of the deaf inmates," said Chris Talbot, President and CEO of Tidal Wave Telecom.
Key Benefits of the OneTRS™ CTS/VRS Integration:
1. Improves Lives: For agencies and users nationwide, captioned video relay will significantly improve the quality of deaf communications.
2. Ahead of Federal Compliance: Empowers agencies nationwide to immediately meet anticipated ADA and FCC IPCS requirements.
3. Unified App Architecture: Combines video relay calls and real-time captions in a single, secure application.
About Tidal Wave Telecom
Tidal Wave Telecom provides secure, innovative, and accessible telecommunications software designed specifically for hearing-impaired inmates at local, state, and federal correctional facilities.
