Northwest Central Dispatch System

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Northwest Central Dispatch System (NWCDS) is an intergovernmental consolidated emergency dispatch system, providing 9-1-1 services for several communities in northwest suburban Chicago. The combined population of the communities is approximately 500,000+ covering over 170 square miles. Communities include: Arlington Heights, Buffalo Grove, Elk Grove Village, Hoffman Estates, Inverness, Mount Prospect, Palatine, Prospect Heights, Rolling Meadows, Schaumburg, and Streamwood.

WOW!!! 💐🌸🌼The incredible people from Inspire Through Flowers surprised the NWCDS staff with MORE THAN 70 beautiful bouqu...
05/29/2026

WOW!!! 💐🌸🌼

The incredible people from Inspire Through Flowers surprised the NWCDS staff with MORE THAN 70 beautiful bouquets of flowers today (pictured below, but these are just some of the flowers delivered)!

We are absolutely overwhelmed by the time, effort, kindness, and generosity that went into this amazing gesture — all simply to make our team feel appreciated and inspired. And inspired we are!

A huge THANK YOU to Ellen and the entire Inspire Through Flowers team for brightening our day in such a meaningful way. Your kindness truly made an impact on everyone here, and we are blown away by your thoughtfulness.

You reminded us how powerful a simple act of kindness can be. ❤️

We are now home to nesting ducks. Please don’t disturb them if visiting. 😊
04/29/2026

We are now home to nesting ducks. Please don’t disturb them if visiting. 😊

We’re thrilled to celebrate Natalie Phillips as our 2026 Telecommunicator of the Year! 🎉This prestigious honor is especi...
04/16/2026

We’re thrilled to celebrate Natalie Phillips as our 2026 Telecommunicator of the Year! 🎉

This prestigious honor is especially meaningful, because it comes from the votes of her peers, a true reflection of the impact she makes every day. Natalie serves as a Telecommunicator IV, CTO, and Acting Operations Manager, and she brings positivity, professionalism, and heart to everything she does.

For more than a decade, she’s been a constant source of support, leadership, and teamwork and always with a smile.

Congratulations, Natalie, on this incredibly well-deserved recognition! 👏💙

We love all the support this week!
04/15/2026

We love all the support this week!

Happy TC Week!  Food, more food, theme days, games, and raffles, oh my!!  We are having all kinds of fun this week.
04/14/2026

Happy TC Week! Food, more food, theme days, games, and raffles, oh my!! We are having all kinds of fun this week.

Today is the beginning of National Public Safety Telecommunicators Week! We have a great team, and we will be celebratin...
04/12/2026

Today is the beginning of National Public Safety Telecommunicators Week!

We have a great team, and we will be celebrating all week!Our crew is very deserving of this recognition!

NWCDS is proud of our service. We have gratitude for the people we serve, our responder partners, and each other!

What a great turnout last night for our orientation and testing process!  Our team really had a great time talking to 72...
03/20/2026

What a great turnout last night for our orientation and testing process! Our team really had a great time talking to 72 hopefuls about a career in 9-1-1.

Please consider supporting our friend and coworker, Brian Drake!  Brian, your work family is here for you!
03/06/2026

Please consider supporting our friend and coworker, Brian Drake! Brian, your work family is here for you!

Brian has always been someone others count on. Whether at work or at home, h… Jennifer Drake needs your support for Support for Brian’s Ongoing Medical Battle

02/17/2026

We are hiring! Join the best team on the planet!! Click here for more details: https://www.nwcds.org/employment.html

Fast-paced, rewarding, impactful, meaningful, exciting...these are just some of the words used to describe the career of a 9-1-1 Telecommunicator. See if you have what it takes; register today.

For a quarter of a century, Susie has served NWCDS, those in need, and the responders, as a Telecommunicator and CTO.  H...
02/12/2026

For a quarter of a century, Susie has served NWCDS, those in need, and the responders, as a Telecommunicator and CTO. Happy 25th Susie Davis! We know you are too humble to have the spotlight on you by showing a picture, so we have posted your well deserved certificate.

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Mount Prospect, IL

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