New Bedford Local Consumer Program

New Bedford Local Consumer Program In Cooperation with the Office of the Attorney General of Massachusetts A consumer having problems with a business may request mediation services.

The New Bedford Local Consumer Program (LCP) operates out of the City’s Department of Community Services. Funded by and working in cooperation with the Commonwealth of Massachusetts Office of the Attorney General, the LCP provides free information and mediation to area consumers. Staff mediators act as an intermediary between the consumer and merchant, attempting to reach a mutually acceptable solution.

06/27/2024

Even our office gets spam and phishing emails from scammers. Just now we received an email that said:

We're encountering a delay in shipping your order. We'll make every effort to get the delayed item to you as soon as possible. If you still want this item, please log in to your account by clicking the button below. We apologize for the delay.

If we don't hear from you by June 30, 2024, we will cancel the item. Otherwise, we will send it to you when we have a delivery date and it's ready to ship.
If your shipment arrives too late, you may refuse delivery or return it for a refund.
We hope to see you again soon.
Amazon
________________________________________
When we rolled the mouse cursor over the button that they wanted us to click (without clicking - please never do that!), the little info window that popped up said the link would take us to a website called https://old-macdonald-had-a-phish-farm/ followed by a string of numbers and letters. We've got to be honest - that's the funniest scammer link we've ever seen.

Everyone, please remember - NEVER CLICK ON A BUTTON OR A LINK IN AN EMAIL without confirming an email that you've received is real. If you roll your mouse over so the cursor is over the button they want you to click (BUT DON'T ACTUALLY CLICK IT), you'll see where the link will take you, and we guarantee that 9 times out of 10, it'll be connected to some kind of scammer who's trying to harvest your information.

If you get a call from someone claiming to be a relative and asking for money - think twice. The "Grandparent scam" over...
03/13/2024

If you get a call from someone claiming to be a relative and asking for money - think twice. The "Grandparent scam" overtakes IRS scam as most common scam in the area, according to Bristol County D.A. Quinn.

Bristol County District Attorney Thomas M. Quinn III said the devious, yet effective, scam is psychological and relies on startling senior victims.

11/27/2023

AG CAMPBELL ISSUES GUIDANCE ON DONATING TO CHARITIES AHEAD OF GIVING TUESDAY AND HOLIDAY SEASON

Before donating, consumers are advised to research their charitable organizations, learn how their donations are used, and keep records of donations, amongst other tips

BOSTON — In anticipation of “Giving Tuesday” and the upcoming holiday season, Attorney General Andrea Joy Campbell has issued an advisory and tips to ensure that residents make well-researched and informed decisions when donating to charitable organizations.

“During the ongoing holiday season and observance of Giving Tuesday, residents across the Commonwealth will be making or solicited to make charitable donations in various forms,” said AG Campbell. “My team and I are issuing guidance for residents to ensure that those able to give can make well-informed decisions when donating and are able to make the most impact with their donations.”

While some charities raise funds on their own, others pay professional solicitors to seek donations from the public and are required by statute to register with the AG’s Office. The AG’s Office encourages consumers who are solicited for donations to ask questions so they can understand who is contacting them and where their money would go. Specifically, consumers should find out how much of every dollar they donate will go to charity as opposed to being retained by the professional fundraiser.

Consumers are encouraged to review the AG’s Giving Wisely Advisory and the AG’s Donating Dos and Don’ts: A Guide to Charitable Giving for information, including tips on what to consider before donating to a charity:

• Know your charity: Before you donate, verify the charity’s name, address, number, email address, and website, if available.

• Find out where your money will go: Ask how much of the money goes to charity and beware of statements such as “all proceeds go to charity” because terms like “proceeds” are not well-defined and could refer to net amounts after the fundraiser’s fee is deducted.

• Keep records: Keep any and all receipts and canceled checks, along with emails and texts, in case you have a complaint later – they also come in handy when filing your annual income tax returns, if you are eligible to deduct charitable contributions from your gross income.

• Don’t feel pressured: Take time to decide if you want to donate, a legitimate charity will tell you how it’s using your money to make a difference.

• Don’t pay by cash or debit card: Pay by credit card or check, especially if donating online. A record of the transaction will be created if you pay by credit card, and you may be able to stop payment if you later change your mind. Credit cards also provide more security for your donation rather than a debit card.

Under Massachusetts law, public charities operating within the state must register and file annual reports with the AG’s Non-Profit Organizations/Public Charities Division. These filings are available to the public online and provide valuable information about a charitable organization’s programs, activities, and finances. In addition, consumers may check with the IRS to determine if donations to certain organizations are tax deductible.

Individuals with inquiries or complaints about charitable solicitations should call the Attorney General’s Non-Profit Organizations/Public Charities Division at 617-963-2101 or access the complaint form online.

08/18/2023
04/18/2023

Learn how to spot and avoid gift card scams with a public service announcement video brought to you by the New Bedford Local Consumer Program and the GNB Voc-Tech High School's Legal & Protective Services shop.

04/18/2023

Buying a car for the first time? Follow the New Bedford LCP tips to make sure you protect your consumer rights!

03/02/2022

SCAM OF THE WEEK:
Watch Out for Scams Related to Ukraine
The recent war in Ukraine has gathered a lot of attention. Unfortunately, cybercriminals often take advantage of world events to prey on your emotions. Now more than ever, it’s important to watch out for phishing attacks and disinformation campaigns.

Cybercriminals may use several different tactics to scam you. For example, cybercriminals may try to trick you into sending money using cryptocurrency. The cybercriminals may take advantage of your sympathy by pretending to be Ukrainians in need of financial assistance.

Cybercriminals may also try to catch your attention and manipulate your emotions by spreading disinformation. Disinformation is false information designed to intentionally mislead you. Cybercriminals may spread disinformation in the form of emails, text messages, or social media posts.

Don’t fall for these scams. Follow the tips below to stay safe:
• Avoid making donations to unknown users. If you would like to donate to support a cause, donate directly through a trusted organization's website.
• Watch out for social media usernames that only consist of random letters and numbers. These accounts may be run by bots instead of legitimate users.
• Stay informed by following trusted news sources. If you see a sensational headline, be sure to do research to verify that the news story is legitimate.

Tips from the Federal Trade Commission on how to avoid fake COVID test scams.
01/04/2022

Tips from the Federal Trade Commission on how to avoid fake COVID test scams.

The news is filled with images of long lines at in-person COVID testing sites and reports of limited supplies of at-home test kits.

10/21/2021

Do you need help applying for emergency rent or utilities assistance? NeighborWorks Housing Solutions, PACE, and other agencies including the LCP are at the Andrea McCoy Rec Center 181 Hillman St., New Bedford until 2 pm helping people with applications. No appointment needed, just walk in!

Address

New Bedford City Hall, Department Of Community Services, Regional Local Consumer Program, 133 William Street
New Bedford, MA
02740

Opening Hours

Monday 8:30am - 5:30pm
Tuesday 8:30am - 5:30pm
Wednesday 8:30am - 5:30pm
Thursday 8:30am - 5:30pm
Friday 8:30am - 5:30pm

Telephone

+15089791693

Alerts

Be the first to know and let us send you an email when New Bedford Local Consumer Program posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Contact The Organization

Send a message to New Bedford Local Consumer Program:

Share