04/09/2026
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📚 April is National 911 Education Month
☎️ While no two 9-1-1 calls are the same, all 9-1-1 calls in New Castle County will begin the same way: “New Castle County 9-1-1, what’s the address of the emergency?”
📍Getting your precise location helps us make sure help is sent exactly where it’s needed, without delay.
👤 From there, we’ll ask for your name and phone number. Then we’ll ask you to tell us exactly what happened.
📝 Based on the information you provide, we will ask a series of questions to get more information about the incident. Please know that these questions do not delay response! We have a call started and we’re relaying this information to our dispatchers, who are sharing it with police, fire and EMS. These details help on-scene responders be better prepared to help you.
📋 Stay on the line and follow the call-takers instructions. We’ll let you know when it’s okay to hang up.
🌍 If English is not your preferred language, let the call-taker know at the beginning of the call! We can get an interpreter on the line to help.
We understand that when you call 9-1-1, you’re in a stressful situation—and every second can feel like a hour. We’re here for you. Answering our questions as clearly as you can helps us get you the help you need as quickly as possible.
Our team: the right people... the right place... the right time!