New Castle County 911

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The Media Coordinator seeks a cooperative relationship with members of the news media in order to facilitate timely and accurate dissemination of information on matters of public interest

August kept our Emergency Communications team moving!From the first ring to units arriving on scene, our telecommunicato...
09/09/2026

August kept our Emergency Communications team moving!

From the first ring to units arriving on scene, our telecommunicators were hard at work behind the scenes. Every call brings a different situation, but the mission stays the same: get the right help to the right place as quickly as possible.

Another month of teamwork, service, and answering the call.

The right people. The right place. The right time.

๐Ÿšจโ˜Ž๏ธ๐Ÿš“๐Ÿš‘๐Ÿš’





09/02/2026

๐Ÿšจ SCAM ALERT: MY PHONE IS BROKEN. TEXT ME HEREโ€ฆ ๐Ÿšจ

School is back in session; September is hereโ€ฆ and guess what? Scammers are back with another scam attempt, pretending to be family members, claiming their phone is broken, and asking you to text them at a random number.

๐—”๐—ป๐—ฑ ๐˜€๐—ผ๐—บ๐—ฒ๐—ต๐—ผ๐˜„, ๐˜๐—ต๐—ฒ๐—ถ๐—ฟ ๐—ป๐—ฒ๐˜…๐˜ ๐—ฝ๐—ฟ๐—ผ๐—ฏ๐—น๐—ฒ๐—บ ๐—ถ๐˜€ ๐—ฎ๐—น๐˜„๐—ฎ๐˜†๐˜€ ๐˜๐—ต๐—ฒ ๐˜€๐—ฎ๐—บ๐—ฒโ€ฆ ๐˜๐—ต๐—ฒ๐˜† ๐—ป๐—ฒ๐—ฒ๐—ฑ ๐—š๐—œ๐—™๐—ง ๐—–๐—”๐—ฅ๐——๐—ฆ!

What a coincidence, right?

If you get a message like this:

๐Ÿ›‘ STOP. Donโ€™t send anything or even waste your time responding.

๐Ÿ’ณ Never send gift card numbers or PINs.

๐Ÿ”’ Never share personal or financial information.

โŒ Donโ€™t click any links.

๐Ÿ—‘๏ธ Delete the message.

Remember, if your โ€œfamily memberโ€ suddenly has an issue and an urgent need for gift cards, STOP! Trust your instincts and call them directly using a number you already have saved.

If you believe you were affected, call NCCPD at 302-573-2800 or call 911 in an emergency.

Throughout July, our Emergency Communications team remained the connection between our community and the police, fire, a...
08/13/2026

Throughout July, our Emergency Communications team remained the connection between our community and the police, fire, and EMS professionals serving across New Castle County.

The statistics tell you how busy the month was but they donโ€™t show the calm voices, quick decisions, teamwork, and dedication happening behind the scenes 24 hours a day.

Our Team: The right peopleโ€ฆ the right placeโ€ฆ the right time!





๐Ÿš”๐Ÿš’๐Ÿš‘โ˜Ž๏ธ

๐Ÿ“ฃ FREE TRAINING ALERT! ๐Ÿ“ฃLooking for a rewarding career in public safety? Join us for a mandatory information session to ...
08/13/2026

๐Ÿ“ฃ FREE TRAINING ALERT! ๐Ÿ“ฃ

Looking for a rewarding career in public safety? Join us for a mandatory information session to learn about our upcoming FREE Public Safety Operator Certification Course, which could lead to a future career with New Castle County 911.

๐Ÿ“… Information Sessions:
August 18 & 19, 2026
๐Ÿ•“ 4:00 PM โ€“ 7:00 PM

๐Ÿ“ Route 9 Library & Innovation Center
3022 New Castle Ave.
New Castle, DE 19720

โ˜Ž๏ธ To RSVP or for additional information, contact:

๐Ÿ“ง [email protected]
๐Ÿ“ž (302) 395-8206

Take the first step toward a challenging and rewarding career serving your community. We hope to see you there!


Itโ€™s never too early to be in the holiday spirit! A big thank you to Paramedic Brian Bradford and his family for stoppin...
07/22/2026

Itโ€™s never too early to be in the holiday spirit!

A big thank you to Paramedic Brian Bradford and his family for stopping by NCCDE911 with Christmas in July thank-you packages for our staff!

We truly appreciate your kindness and support of our telecommunicators. Thank you for thinking of our team! ๐Ÿš‘โ˜Ž๏ธ




๐Ÿ‡บ๐Ÿ‡ธ Happy Independence Day from NCCDE911! As you celebrate with family and friends, remember that the Fourth of July is o...
07/04/2026

๐Ÿ‡บ๐Ÿ‡ธ Happy Independence Day from NCCDE911!

As you celebrate with family and friends, remember that the Fourth of July is one of the busiest nights of the year for 911.

To help keep emergency lines available for those who need immediate assistance:

๐Ÿšจ Call 911 for emergencies only.

๐Ÿ“ž For non-emergencies, including fireworks noise complaints, please call 302-573-2800.

Every call matters, and using the appropriate number helps us answer emergencies as quickly as possible.

Have a safe, fun, and responsible Fourth of July! ๐ŸŽ†

07/03/2026

๐ŸงŠ Did you know?
You can quickly find the closest cooling location to you using this interactive Cooling Center Map.

๐Ÿ“ Simply open the map, zoom to your area, and tap a location to view its address and available information.

Whether you're looking for a place to cool off during extreme heat or helping a friend, neighbor, or loved one find relief, this map makes it easy.

๐Ÿ”— Access the interactive map here: https://udel.maps.arcgis.com/apps/mapviewer/index.html?webmap=d9883a7ffe064ae8971f1e9e5566cb31

Remember to stay hydrated, limit strenuous outdoor activity during the hottest part of the day, and check on older adults, young children, and neighbors who may need extra assistance.

New Castle County Government
New Castle County 911
New Castle County Police
New Castle County Paramedics

07/01/2026
๐ŸŽ‰๐Ÿšจ A milestone moment for the students of Howard High School of Technology โ€“ Wildcats in Wilmington, Delaware! ๐Ÿšจ๐ŸŽ‰Congrat...
06/02/2026

๐ŸŽ‰๐Ÿšจ A milestone moment for the students of Howard High School of Technology โ€“ Wildcats in Wilmington, Delaware! ๐Ÿšจ๐ŸŽ‰

Congratulations to the students of the Legal Support Career Path who successfully completed the APCO Emergency Telecommunicator Course and earned their certifications.

NCCDE911 proudly presented certificates to students who gained foundational knowledge of emergency communications, telecommunicator responsibilities, and the technology utilized within a modern 911 centerโ€”opening doors to future careers in public safety and emergency communications.

โœ… For the first time since Howard High School students began participating in APCO certification training, every student earned a passing grade and achieved certification.
โœ… The program also celebrated the first mother-and-son duo to become certified in APCO & the Emergency Telecommunicator Course, creating a truly special accomplishment.

These students have demonstrated dedication, professionalism, and a commitment to serving their communities. The future of emergency communications is bright, and these Wildcats are leading the way!

๐Ÿšจโ˜Ž๏ธ๐Ÿš“๐Ÿš‘๐Ÿš’๐ŸŽ‰

Our team: The right peopleโ€ฆ the right placeโ€ฆ the right time!






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3601 N DuPont Hwy
New Castle, DE
19720

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