New Haven Public Safety Communications

04/13/2026

This week, we proudly recognize and celebrate Telecommunicators Week—a time to honor the calm voices on the other end of the line when it matters most.

To our dedicated City of New Haven 911 operators and dispatchers: thank you for your unwavering commitment, professionalism, and compassion. Every call you answer, every decision you make, and every moment you spend supporting both the public and first responders makes a difference. Your work often goes unseen, but it is never unappreciated.

You are the lifeline in times of crisis, and we are incredibly grateful for all that you do—today and every day.

05/28/2025

The city of New Haven is hiring for bilingual 911 operators! See the job listing below.

Provides listings of current City of New Haven Job Openings, including available positions, pay rates, job descriptions, application procedures, job resources, and the hiring process.

05/02/2025

08/01/2024

In the state of Connecticut, it is illegal to park within 10 feet of a hydrant. Not only is it illegal, but extremely dangerous for our awesome firefighters fighting fires in our city.

In the event of a fire, obstructing access to a fire hydrant could impede the ability of the fire department to do their job, increasing fire damage to property and risking lives.

The next time you’re thinking about blocking a fire hydrant, DON’T.

04/13/2024

Today, NENA joined in announcing the findings of the second annual Pulse of 9-1-1 State of the Industry Survey. The comprehensive survey, conducted by Carbyne in collaboration with NENA, provides insights into the ongoing challenges faced by ECCs and 9-1-1 professionals across North America.

Join the live online discussion today from 11:00 AM to 5:00 PM (ET): https://bit.ly/Pulse911Virtual

“There is an undeniable strain on the people who are the FIRST first responders in public safety, the human voice on the line in a time of crisis,” said Brian Fontes, CEO of NENA. “Severe staffing challenges are continuing in 9-1-1, from difficulties in hiring new personnel to problems with employee retention and a mature workforce that shows signs of stress and burnout. We can and must do better for the people of 9-1-1, who do so much for us.”

Despite the high stress and staffing challenges, an overwhelming 87% of respondents said they "love" or "like" their jobs.

We encourage you to read and share the second annual Pulse of 9-1-1 Survey to increase awareness of our industry’s urgent challenges and opportunities for improvement.

Access Survey Results ➡️ https://bit.ly/911PulseSurvey

04/13/2024

12/15/2023

09/28/2023

The City of New Haven’s PSAP center is hiring for
Full-Time Bilingual (Spanish) 911 OPERATOR / DISPATCHER.

As a Bilingual 911 Operator/Dispatcher I / II, you are an invaluable part of this mission, acting as the first point of contact for those in need.

Our department is staffed by highly trained and dedicated personnel, and together, we constantly seek new and innovative means to enhance our effectiveness. Your role is pivotal in upholding public safety, and we welcome individuals who share our commitment to join our dynamic team.

Applications close date is Sunday, October 1st, 2023 11:59pm.

Apply Here:

https://www.jobapscloud.com/oec/NewHaven/Jobs/TermsOfUse/598

08/23/2023

The New Haven PSAP mourns
the loss of our beloved dispatcher, Rolando
Martinez. With unwavering dedication, he
served our department for 9 years as DA
#641. Our hearts go out to his friends and
family during this difficult time. We extend
our deepest condolences and stand with them
in their grief. Rolando will be dearly missed
leaving behind a legacy of professionalism
and commitment. Rest in peace, dear
friend. We will take it from here.

12/16/2022

CONGRATULATIONS OFC EVANS!