08/12/2026
MS. JAY HAIR & SPA
BOOKING, DEPOSIT & CANCELLATION POLICY
**Please read before booking. By scheduling an appointment and submitting a deposit, you acknowledge that you have read, understood, and agreed to the following policies.**
1. APPOINTMENT DEPOSITS
A deposit is required to reserve an appointment.
Your deposit is applied toward the total cost of your scheduled service. The appointment is **not considered confirmed until the required deposit has been received and the appointment has been confirmed by Ms. Jay Hair Spa.**
Deposits are intended to reserve a specific date and time that is held exclusively for the client.
**Deposits are generally non-refundable when the client cancels, fails to appear, or does not follow the cancellation/rescheduling policy below.**
However, if Ms. Jay Hair Spa cancels an appointment and cannot offer a reasonable alternative appointment, the client will be eligible for a refund of the deposit.
2. CANCELLATIONS
We understand that emergencies happen. If you need to cancel, please provide **at least 24 hours' notice**.
* Cancellations made **24 hours or more before the appointment** may be eligible to transfer the deposit to one rescheduled appointment, subject to availability.
* Cancellations made **less than 24 hours before the appointment** may result in forfeiture of the deposit.
* Repeated cancellations may require a larger deposit or payment in full before future appointments can be accepted.
* A deposit cannot be transferred to another person unless approved by Ms. Jay Hair Spa.
3. RESCHEDULING
Clients may reschedule with at least **24 hours' notice**.
Deposits may be transferred **one time** to a new appointment date.
If the client reschedules again, cancels after rescheduling, or does not show for the rescheduled appointment, the deposit may be forfeited and a new deposit may be required.
4. NO-CALL / NO-SHOW
A **no-call/no-show** means failing to arrive for your scheduled appointment without providing the required notice.
No-call/no-show appointments may result in:
* Loss of the appointment deposit;
* A requirement to pay a non-refundable booking fee or the full service price before booking again; and/or
* Refusal of future appointment requests at the discretion of Ms. Jay Hair Spa.
5. LATE ARRIVALS
Please arrive on time.
A **15-minute grace period** may be provided when scheduling permits. Arriving more than 15 minutes late may require the appointment to be shortened, modified, rescheduled, or cancelled.
If the appointment must be cancelled because of the client's late arrival, the deposit may be forfeited.
Certain services may have stricter arrival requirements due to their length or preparation time.
6. SERVICE CHANGES
Please book the correct service and provide accurate information when scheduling.
If you arrive and the service requested is substantially different from the service booked, additional time and/or charges may apply. If the requested service cannot reasonably be completed during the reserved appointment time, the appointment may need to be rescheduled.
Additional fees may apply for extra length, density, hair, products, or additional services when applicable.
7. CLIENT-PROVIDED HAIR OR MATERIALS
For services involving client-provided hair or materials, the client is responsible for ensuring that the hair/materials are clean, usable, and sufficient for the requested service.
Ms. Jay Hair Spa is not responsible for problems caused by defective, unsuitable, damaged, or insufficient client-provided materials.
8. DEPOSIT TRANSFERS
Deposits are connected to the original appointment and are not automatically transferable between clients.
A deposit may only be transferred to another person with prior approval from Ms. Jay Hair Spa.
9. SALON CANCELLATIONS
If Ms. Jay Hair Spa must cancel your appointment, we will make reasonable efforts to reschedule your appointment.
If we are unable to provide the scheduled service and cannot offer a reasonable alternative, any deposit paid for that appointment will be refunded.
10. REFUNDS
Payments for services that have already been performed are generally not refundable.
If you have a concern regarding a completed service, please contact Ms. Jay Hair Spa promptly so the concern can be reviewed and, when appropriate, a reasonable correction can be discussed.
Refunds are not guaranteed and are handled based on the circumstances of the individual situation.
11. POLICY ACKNOWLEDGMENT
By booking an appointment, submitting a deposit, or receiving services from Ms. Jay Hair Spa, you acknowledge that you have had an opportunity to review these policies and agree to follow them.
Ms. Jay Hair Spa reserves the right to refuse or discontinue future bookings when a client's conduct or repeated failure to follow salon policies interferes with the operation of the business.**
Thank you for respecting our time, business, and other clients.
