04/14/2026
National Public Safety Telecommunications Week
April 12-18, 2026
Each year, the second full week in April is dedicated to the men and women who serve as Public Safety 9-1-1 Telecommunicators. When lives are on the line, these professionals make the difference in many instances. Most people call 9-1-1 when they need help, but rarely do they stop to think about the seemingly nameless, faceless individuals who answer their calls. Every day, millions of people depend on the skills, expertise, and commitment of the women and men who work as Telecommunicators in Public Safety centers. Dispatchers help save lives by answering emergency phone calls, dispatching emergency services, resources, providing instructions and support to citizens in distress.
Dispatchers perform multiple tasks all while questioning, and often try to calm, frantic callers. They must obtain essential information from the caller, record facts into a sophisticated software system, be aware of other 9-1-1 calls, filter out other radio traffic and calls being answered by their fellow dispatchers. Dispatchers have two constant companions, other dispatchers and stress. They work together as one highly functioning machine. They care about people and they take great pride in being the lifeline of society - that steady voice in a storm - the one who knows how to handle every emergency, does it with style and grace, and uncompromised competence.
The official name of the second week in April, according to a 1991 Congressional Declaration is “National Public Safety Telecommunications Week.” Current statistics show that there are over 110,000 Public Safety 9-1-1 Telecommunicators throughout the United States.
In St. Croix County, we have 21-dedicated and experienced 9-1-1 Emergency Telecommunicators. The Communications Center is staffed 24-hours a day, 7-days a week. In 2025, they answered over 104,000 phone calls and dispatched over 110,000 incidents for 37-various Public-Safety Agencies.
Thank you to all our Telecommunicators for their dedication and service!