08/16/2026
On Thursday, August 13, Fairview EMS invited officials to tour their facility in St. Paul, in anticipation of Newport and St. Paul Park becoming part of their ambulance service area on September 1. It was a great opportunity to see how Fairview operates and learn more about the people and resources that will be providing ambulance service to our communities.
One thing that stood out was the size of the organization. Fairview EMS has about 280 employees working in their medical, dispatch, administration, education, and events teams. They operate approximately 72 vehicles, including ambulances, response and operations SUVs, and other support vehicles. They transport about 65,000 patients a year, while their Communications Center handles around 110,000 calls annually.
They also have three therapy dogs and a chaplain available to support staff and assist during critical incidents - some of the things we wouldn’t necessarily think about when we think of an ambulance service.
We were particularly interested in seeing how their Communication Center works. Their dispatch software is particularly impressive. It looks at the history of calls, including days, times, and locations, to help predict where calls are most likely to occur in the future. Ambulances can then be posted in different locations based on predicted demand, rather than simply remaining at their central location. Fairview anticipates using Newport City Hall/Fire Station as one of these posts as needed.
The system also captures information from 911 calls to help determine the appropriate response. Their Communications Center has real-time information regarding response needed, available ambulances, and ambulance locations, which allows resources to be effectively deployed.
Fairview EMS provides Basic Life Support (BLS), Advanced Life Support (ALS), and Critical Care services. Their paramedics have advanced training in such areas as ventilators and infusion pumps, and they plan to add training that will allow them to provide blood in the field, an important capability for some critically ill or injured patients.
We also learned about some ways Fairview EMS plans to be involved in the community, including our upcoming Booya, public CPR education, Touch-a-Truck events, safety and injury-prevention education, and other community events. They will also work closely with Newport Fire on training needs, credentialing, and EMS protocols.
This was a valuable opportunity to learn more about Fairview EMS. We appreciated the chance to see their work firsthand and look forward to a strong partnership with them!