Center for Public Management at the University of Oklahoma

03/27/2026

🌟 Now Hiring: TANF Program Specialists — Final Spots Available! 🌟

CPM is looking to fill a few remaining openings for TANF Program Specialist positions beginning April 6 in Norman.
This is a temporary opportunity starting at $17/hour, with the first four months of on‑site training and onboarding.

📅 To apply:
Please express your interest and submit your resume by Sunday at 5 PM to [email protected] with the subject "TANF Specialist Resume submission".

If you know someone in the Moore, Noble, or Purcell areas who might be a great fit, please feel free to share!

03/18/2026

🗂️ We’re Hiring!

💼 Energy Assistance Supervisor
🆔 Job Number: 260485 | jobs.ou.edu
📍 Location: Oklahoma City (Hybrid Eligible)
🕒 Schedule: Full‑time | Between 7:00 AM–7:00 PM
💰 Salary: $48,000–$50,300 annually (based on experience)
✅ Benefits: Yes
📎 Required: Resume & Cover Letter

The Energy Assistance Supervisor plays a key role in overseeing frontline support specialists and ensuring program quality, efficiency, and contract deliverables for the Energy Assistance program.

🔍 What You’ll Do
- Oversee daily office operations, including scheduling, documentation, and staff support
- Coordinate logistics for meetings and special projects
- Manage departmental communications and facilitate information flow
- Ensure compliance with university standards, regulations, and data privacy - policies
- Assist with reports, proposals, and administrative documentation
- Develop and implement policies, procedures, and workflow standards
- Serve as a liaison between CPM and other university offices
- Supervise, train, coach, and evaluate assigned staff
- Handle correspondence, calls, and inquiries professionally
- Monitor workflow, productivity, and resource utilization
- Lead special projects and continuous improvement initiatives
- Serve as the primary point of contact for office‑related issues
- Conduct onboarding and ongoing staff mentorship
- Perform additional duties to support departmental goals

🎓 What You Bring
- Required Education & Experience: Bachelor’s degree, AND 3 years of office management, administrative, or related experience
- Equivalency: A combination of education and experience may substitute at a 1-to-1 ratio

🛠️Skills:
- Strong leadership and team management skills
- Excellent organizational and multitasking abilities
- Advanced computer skills and broad software proficiency
- Proficiency in Microsoft Office
- High attention to detail and accuracy
- Exceptional written and verbal communication
- Professionalism, discretion, and strong interpersonal skills
- Ability to quickly build rapport with staff and customers
- Strong analytical and problem‑solving abilities

📢 Ready to lead, support public service programs, and make an impact?
👉 Apply today:
https://ou.taleo.net/careersection/2/jobdetail.ftl?job=260485

The University of Oklahoma has a Smoke and To***co Free Policy. No To***co or Drug use (including medical ma*****na) is allowed on any university property. You can review the Smoke and To***co Free Policy here.

03/18/2026

🗂️ We’re Hiring!

💼 Production Senior Support Specialist
🆔 Job Number: 260476 | jobs.ou.edu
🕒 Schedule: Full‑time | Monday–Friday, 8:00 AM–5:00 PM
💰 Pay: $18.00–$18.50/hour (based on experience)
🏡 Work Type: In-person | Hybrid Eligible
✅ Benefits: Yes
📎 Required: Resume & Cover Letter

If you're motivated by purpose, service, and impact — this is the place for you.

The Production Senior Support Specialist plays a key role within the Energy Assistance program by supporting escalated referrals, delivering customer guidance, and helping ensure accurate service and follow‑up.

🔍 What You’ll Do
- Accept and manage escalated referrals from clients and county offices
- Serve as the initial point of contact to identify needs and provide information on services
- Research case information using specialized databases
- Handle complex or heated calls with professionalism and care
- Process customer requests and follow through on needed actions
- Participate in ongoing training to stay current with policies and procedures
- Support referral screenings and document recommendations based on defined criteria
- Perform related duties to support efficient program operations

🎓 What You Bring
- Required Education & Experience: High School Diploma or GED
- 24+ months experience in a call center or frontline customer service
- Strong computer and telephone proficiency
- Detail‑oriented with high accuracy
- Clear verbal and written communication skills
- Ability to build rapport with callers
- General office skills (multi‑line phones, filing, copying, faxing, mail)
- Strong customer service mindset
- Problem‑solving initiative and follow‑through
- Ability to manage stressful or escalated calls calmly and professionally

📢 Ready to make a difference and help support vital public service programs?
👉 Apply today:
https://ou.taleo.net/careersection/2/jobdetail.ftl?job=260476

03/11/2026

🚂We’re Hiring!

💼 Training Senior
🆔 Job Number: 260440 | jobs.ou.edu
📍 Location: Oklahoma (Hybrid Eligible)
🕒 Schedule: Full‑time | Monday–Friday, 7:00 AM–7:00 PM (40 hours/week)
💰 Pay: $18.00–$18.50/hour (based on experience)
✅ Benefits: Yes
📎 Required: Resume & Cover Letter

Join the OU Center for Public Management as a Training Senior, supporting the Energy Assistance Program through training development, program support, and policy research. This position plays a key role in helping staff deliver accurate, high‑quality services to Oklahomans.

🔍 What You’ll Do
- Support the program trainer with training development, materials, and management
- Conduct research, analyze data, and provide customer service support
- Identify discrepancies and resolve issues efficiently
- Research state and federal policies to develop compliant procedures
- Maintain the skillset needed to handle complex or heated contact center interactions
- Build and maintain professional relationships internally and externally
- Participate in initial and ongoing training to stay current on policies and procedures
- Serve on project work teams to develop goals and support materials
- Use specialized databases to research information and maintain accurate call tracking
- Process and follow up on customer requests
- Perform related duties to support program operations

🎓 What You Bring
- Required Education & Experience: High School Diploma or GED
- 24+ months experience in a call center or frontline customer service

Skills:
- Strong verbal and written communication
- Ability to understand written material and follow instructions
- Proficiency with computers, telephones, and general office equipment
- Detail‑oriented with strong accuracy in data entry
- Excellent customer service and problem‑solving initiative
- Ability to research solutions efficiently and professionally
- Skilled in handling multi‑line phones, faxing, copying, filing, and mail processing

📢 Ready to support training, improve processes, and make a real impact?
👉 Apply today: https://ou.taleo.net/careersection/2/jobdetail.ftl?job=260440

The University of Oklahoma has a Smoke and To***co Free Policy. No To***co or Drug use (including medical ma*****na) is allowed on any university property. You can review the Smoke and To***co Free Policy here.

03/11/2026

🗂️ We’re Hiring!

💼 Energy Senior
🆔 Job Number: 260447 | jobs.ou.edu
📍 Location: Oklahoma (Hybrid Eligible)
🕒 Schedule: Full‑time | Monday–Friday, 7:00 AM–6:00 PM
💰 Pay: $18.00–$18.50/hour (based on experience)
✅ Benefits: Yes
📎 Required: Resume & Cover Letter

Join the OU Center for Public Management as an Energy Senior, serving as a lead-level Information Service Representative in a high-impact contact center environment. In this role, you’ll handle more complex calls, support statewide energy assistance programs, and ensure customers receive accurate information, resources, and follow‑up support.

🔍 What You’ll Do
- Serve as the primary customer interface for complex and escalated calls
- Identify customer needs, answer questions, and provide program information
- Generate, process, and mail forms for customers applying for services
- Research and verify information using specialized databases
- Maintain accurate and detailed call tracking records
- Stay up‑to‑date on program policies through ongoing training
- Process customer requests and ensure appropriate follow‑up
- Manage challenging or heated calls with professionalism and calm
- Perform additional duties to support the function of the contact center

🎓 What You Bring
- Required Education & Experience: High School Diploma or GED
- 24+ months experience in a call center or frontline customer service

Skills:
- Strong computer and telephone proficiency
- Excellent verbal and written communication
- Detail‑oriented with strong accuracy in data entry
- Ability to build effective rapport with callers
- General office skills (multi‑line phones, faxing, copying, filing, mail)
- Strong customer service and problem‑solving initiative
- Ability to remain calm and professional during complicated or stressful calls

📢 Ready to make a difference and support vital public service programs?
👉 Apply today: https://ou.taleo.net/careersection/2/jobdetail.ftl?job=260447

03/11/2026

🗂️ We’re Hiring!

💼 Contact Center Specialist
🆔 Job Number: 260397 | jobs.ou.edu
📍 Location: Oklahoma (Hybrid Eligible)
🕒 Schedule: Full‑time
💰 Pay: $16.00–$16.50/hour (based on experience)
✅ Benefits: Yes
📎 Required: Resume & Cover Letter

Join the OU Center for Public Management as a Contact Center Specialist and support Oklahomans by providing education, guidance, and technical assistance for social service programs. You’ll have your own private cubicle workspace and play a vital role in helping state agency customers get the answers and support they need.

🔍 What You’ll Do
- Provide comprehensive assistance through inbound phone support, including assessment, research, and issue resolution
- Manage high volumes of inbound and outbound calls in a timely, professional manner
- Identify customer needs, clarify information, research issues, and offer solutions or alternatives
- Use case management systems and databases while maintaining strict client confidentiality
- Enter, update, and maintain call center documentation
- Provide program‑specific education and technical assistance to state agency customers
- Document contact outcomes and required follow‑up within case management systems
- Follow communication scripts when required
- Support various administrative and operational duties as needed
- Position may be eligible for remote or hybrid work

🎓 What You Bring
- Required Education & Experience: High School Diploma or GED
- 6+ months customer service or call center experience

Skills:
- Basic computer and data entry skills
- Clear verbal and written communication
- Strong customer service abilities
- Detail‑oriented and able to follow written instructions
- Ability to research and solve problems efficiently

🌟 Preferred Qualifications
- 24+ months experience in education, technical assistance, social services, contact centers, or general office roles
- Ability to multitask and remain calm under pressure
- Bilingual (Spanish/English) highly valued
- Prior contact center experience

🧭 Working Conditions
- Ability to sit and talk for extended periods
- Frequent hand/wrist motion
- Standard office environment

📢 Ready to make an impact and support public service programs?
👉 Apply today: https://ou.taleo.net/careersection/2/jobdetail.ftl?job=26039

02/27/2026

🌟 We’re Hiring!

💼 PEAK – Benefits Support Specialist
🆔 Job ID: 260384 | jobs.ou.edu
📍 Location: Norman, OK (Hybrid after training)
❌ Benefits: Not provided
🕒 Schedule: Monday–Friday, 8:00 AM–5:00 PM
📎 Required: Resume
💰 Pay:
• $17.00/hr during training
• $18.00/hr after successful completion of formal & on‑the‑job training

This position is offered through OU’s PEAK Temporary Staffing Services, with long‑term potential including eligibility to apply for a full‑time permanent role after meeting experience requirements.

Training begins March 30, 2026, with 3 weeks onsite in Noble followed by 12–16 weeks onsite in Norman. Reliable transportation to both locations is required. After meeting performance expectations, a hybrid/remote schedule may be available.

🔍 What You’ll Do:
- Support adult and family benefit programs
- Educate participants on program requirements
- Process applications and verification documents
- Provide customer assistance through inbound phone support
- Conduct interviews to gather customer information
- Review eligibility, identify discrepancies, and resolve issues
- Research state and federal policies to ensure compliance
- Maintain professional relationships and collaborate with team members
- Perform case research, documentation, and data analysis
- Support program delivery and workload needs

🎓 What You Bring:
- High School Diploma or GED
- 18+ months experience in data analysis, project coordination, or related work
- Excellent communication and customer service skills
- Ability to manage multiple tasks with accuracy
- Strong critical thinking and decision‑making abilities
- Ability to interpret state and federal regulations
- Professionalism and ability to handle confidential information
- Comfort working in a fast‑paced intake and support environment

🌟 Preferred:
- Case management experience

📢 Ready to begin a meaningful career with room to grow?
👉 Apply here: https://ou.taleo.net/careersection/2/jobdetail.ftl?job=260384

02/25/2026

🗂️ We’re Hiring!

💼 Senior Administrative Support Specialist
🆔 Job ID: 260365 | jobs.ou.edu
📍 Location: Norman, OK (Onsite – Norman Campus)
💰 Pay: $18.00–$18.26/hour (based on experience)
🕒 Schedule: Monday–Friday, 8:00 AM–5:00 PM
✅ Benefits: Yes
📎 Required: Resume & Cover Letter

As a Senior Administrative Support Specialist, you will play a key role in supporting both the Administrative Office and CPM Human Resources Department.

This position offers an exceptional OU benefits package, including:
✨ 14 paid holidays
✨ 27 days of leave annually
✨ Comprehensive insurance options
✨ Retirement savings plans
✨ OU tuition waivers

🔍 What You’ll Do:
- Plan and organize meetings and programs, including CPM Employee Orientation
- Maintain CPM SharePoint and produce the monthly newsletter
- Manage confidential office files and documentation
- Schedule appointments and coordinate administrative logistics
- Answer phones, direct inquiries, and support internal/external contacts
- Prepare correspondence, reports, and assembled materials
- Assist with payroll coordination and departmental errands
- Make travel arrangements as needed
- Support special projects and daily operations
- Perform additional duties to support departmental goals
- This role is fully onsite

🎓 What You Bring:
- High School Diploma or GED
- 24+ months office, clerical, or administrative experience
- Strong knowledge of office procedures and customer service
- Proficiency in Microsoft Outlook, Excel, and Word
- Excellent interpersonal and communication skills
- Ability to multitask, stay organized, and work both independently and in a team
- Strong attention to detail and accuracy
- Ability to work in a fast‑paced environment and meet deadlines

🌟 Preferred:
- 25+ months clerical experience
- Advanced Microsoft Office skills
- Experience with Qualtrics and InDesign

📢 Ready to support impactful work and join a collaborative team?
👉 Apply today:
https://ou.taleo.net/careersection/2/jobdetail.ftl?job=260365

02/25/2026

📞 We’re Hiring!

💼 Contact Center Specialist
🆔 Job ID: 260353 | jobs.ou.edu
📍 Location: Norman, OK (Hybrid)
💰 Pay: $16.00–$16.50/hour (based on experience)
🕒 Schedule: Monday–Friday, 8:00 AM–5:00 PM
✅ Benefits: Yes
📎 Required: Resume & Cover Letter

Join the Child Support Care Call Center and make a meaningful impact by helping families across Oklahoma. This role offers on‑the‑job training, opportunities for advancement, performance incentives, and the potential for remote work after meeting performance expectations.

🔍 What You’ll Do:
- Use active listening to understand customer needs and provide accurate information
- Handle inbound and outbound calls in a timely, professional manner
- Follow scripts when needed and research solutions for customer issues
- Maintain accurate call logs and update databases
- Continually build skills and knowledge to complete call center transactions
- Support team goals and maintain strong professional relationships
- Perform other related duties as assigned

🔎 Background Check:
- A national background check and fingerprinting are required for employment.

🎓 What You Bring:
- High School Diploma or GED
- 6+ months of customer service or call center experience
- Strong verbal and written communication skills
- Basic computer knowledge
- Excellent customer service and problem‑solving skills
- Ability to research information efficiently
- Attention to detail and ability to follow instructions

📢 Ready to support families and grow your career in a positive, team‑focused environment?
👉 Apply today:
https://ou.taleo.net/careersection/2/jobdetail.ftl?job=260353

02/25/2026

📊 We’re Hiring!

💼 Workforce Coordinator
🆔 Job ID: 260034 | jobs.ou.edu
📍 Location: Oklahoma (Hybrid)
💰 Pay: $19.00–$21.00/hour (based on experience)
🕒 Schedule: Monday–Friday, 8:00 AM–5:00 PM
✅ Benefits: Yes
📎 Required: Resume & Cover Letter

The Workforce Coordinator plays a vital role in monitoring real‑time workload production and supporting operational decision‑making across high‑volume service areas.

🔍 What You’ll Do:
- Monitor real-time and near-real-time workload production
- Identify workload risks, service impacts, and backlog trends
- Provide timely data, analysis, and recommendations to leadership
- Maintain confidential workforce files, reports, and staffing data
- Coordinate communication related to workload issues or staffing updates
- Perform statistical and business research to support operational needs
- Distribute workload dashboards, alerts, and operational summaries
- Review office procedures and recommend improvements
- Support special projects, workload rebalancing, and operational initiatives
- Assist with timekeeping coordination and staff training on workload systems

🎓 What You Bring:
- High School Diploma or GED
- 12+ months office, clerical, or administrative experience
- Strong organizational, multitasking, and customer service skills
- Advanced knowledge of Microsoft Outlook, Excel, and Word
- Ability to work independently and collaboratively
- Detail‑oriented with strong accuracy in handling data
- Ability to meet deadlines and stay focused in fast‑paced environments
- Clear written and verbal communication skills

📢 Ready to support operations and help keep public service programs running smoothly?
👉 Apply today:
https://ou.taleo.net/careersection/2/jobdetail.ftl?job=260034

02/25/2026

🎧 We’re Hiring!

💼 Quality Senior
🆔 Job ID: 260342 | jobs.ou.edu
📍 Location: Oklahoma (Hybrid)
💰 Pay: $18.00–$18.50/hour (based on experience)
🕒 Schedule: Monday–Friday, 8:00 AM–5:00 PM
✅ Benefits: Yes
📎 Required: Resume & Cover Letter

The Quality Senior is responsible for reviewing, evaluating, and scoring customer interactions to ensure accuracy, professionalism, and service excellence.

🔍 What You’ll Do:
- Listen to customer interaction recordings and score them using established quality criteria
- Participate in calibration sessions to maintain consistency across evaluators
- Analyze trends, patterns, and improvement opportunities
- Provide clear, constructive feedback to support specialists
- Research, retrieve, and analyze data to support decision‑making
- Maintain accurate records and call tracking information
- Assist with complex or escalated contact center transactions
- Join work teams contributing to project goals and continuous improvement
- Build and maintain strong internal and external professional relationships
- Participate in initial and ongoing policy and system training

🎓 What You Bring:
- High School Diploma or GED
- 24+ months of call center or frontline customer service experience
- Strong verbal and written communication skills for delivering feedback
- Excellent attention to detail and listening skills
- Ability to identify root‑cause issues and recommend solutions
- Strong customer service mindset and ability to build rapport
- Proficiency using computers, telephones, and contact center systems
- Ability to collaborate within a team and maintain professionalism

📢 If quality, accuracy, and customer service excellence drive you — this is your chance to make an impact.
👉 Apply today:
https://ou.taleo.net/careersection/2/jobdetail.ftl?job=260342

02/12/2026

🎓 We’re Hiring!

💼 Instructional Designer
🆔 Job ID: 260188 | jobs.ou.edu
📍 Location: Norman, OK (Hybrid)
💰 Salary: $50,000–$55,750/year (based on experience)
🕒 Schedule: Monday–Friday, 8:00 AM–5:00 PM
(May require occasional work outside normal hours)
✅ Benefits: Yes
📎 Required: Resume & Cover Letter

🔍 What You’ll Do:
- Design, develop, and evaluate training materials for online, blended, and traditional learning
- Create interactive eLearning modules using current technology and instructional trends
- Conduct needs assessments and define learning objectives
- Collaborate with learning consultants, subject‑matter experts, and agency partners
- Develop course documents, evaluation plans, and instructional strategies
- Apply learner‑centered practices and adult learning principles
- Conduct literature reviews and apply evidence‑based methods
- Manage projects, timelines, and documentation
- Support surveys, assessments, and observation-based evaluation
- Drive innovation, solve problems creatively, and focus on the learner experience

🎓 What You Bring:
- Bachelor’s degree
- 24+ months experience in instructional design (or 72 months of related experience in lieu of degree)
- Strong communication and project‑management skills
- Experience with online curriculum development and eLearning tools
- Ability to work independently and collaboratively

🌟 Preferred:
- Degree in Instructional Design, Adult Learning, HR Development, or similar
- Master’s degree in related fields
- 3+ years experience designing adult learning programs or curriculum
- Knowledge of Section 508 accessibility compliance
- Experience with multimedia tools and state agency training programs

📢 If designing meaningful learning experiences excites you, we want to meet you!
👉 Apply today:
https://ou.taleo.net/careersection/2/jobdetail.ftl?job=260188