Norfolk Sewer District

Norfolk Sewer District The official page of The Norfolk Sewer District. Established October 5, 1897. A Connecticut Class III

08/20/2026

Hello Wastewater Wednesday Fan Club. Yes, I know it’s Thursday.
Between the fire on Wi******er Road and some much needed tank cleaning at the Plant it was a very busy day.
I want to publicly Thank Brian Hutchins for being the creator and writer for Wastewater Wednesday. He puts a lot of thought and passion into getting it done weekly. I have to say the one he did with MASH was my favorite. The hope is to inform and educate everyone on the internal workings of how a Wastewater Plant and collection system functions. If you didn’t already know, he’s pulling double duty as Norfolk’s Fire Chief. With the new building construction and the on going work he does for the Plant, he’s on a much deserved R&R. He’ll be back to his shenanigans next week.

William E. Hester
(Colonel Potter)
Plant Superintendent

Happy Wastewater Wednesday EVERYBODY!!!! We hope everyone is having a great day! We are almost to the end of our Wastewa...
08/12/2026

Happy Wastewater Wednesday EVERYBODY!!!!
We hope everyone is having a great day! We are almost to the end of our Wastewater Wednesday Road Trip! Just one more stop after this one, so hang on tight. Apparently this trip has turned into a three-hour tour. Hopefully ours doesn't end with us stranded on an island.
This week, we have LANDED ON THE SAND FILTER BEDS! And wouldn't you know it… there are SEVEN of them. Seven! Which means we have officially discovered the Gilligan's Island of wastewater. We have seven beds just like seven castaways, except our residents don't have names like Gilligan, the Skipper, the Professor, Mary Ann, Ginger, Mr. Howell and Mrs. Howell. Ours are mostly known by names like “Bed 1,” “Bed 2,” and “Don't Put Anything In That One, We're Working On It.”
One of our seven beds is used only for sludge from the digester or a tank. Four are used during the warmer months while we are chlorinating, and two are used only during the winter. We rotate them out for maintenance as needed because apparently even a sand filter bed eventually says, “I need a vacation.”
Norfolk Sewer District has used some form of sand filter beds since DAY NUMBER ONE. The technology has changed over the years, but the basic idea remains the same. Water from the clarifier flows through pipes into one of the beds, which are made up of layers of sand and gravel. The water slowly perks down through those layers while phosphorus, solids and other impurities are removed. Basically, the water gets stranded on an island and somehow comes out 90–99% clean. That's what we call tertiary treatment.
Underneath all that sand is a network of piping that collects the cleaned-up water and sends it to our next stop: the Chlorine Contact Chamber! So unlike the original Gilligan's Island, we actually have a pretty good idea where we're going next.
Of course, being stranded on an island means you have to get creative. On Gilligan's Island, they somehow made radios out of coconuts. If the Norfolk Sewer District crew were stranded on an island, we'd probably try that too. It would not work. We'd spend three days trying to figure out which end of the coconut was the antenna, somebody would accidentally drink the battery, and eventually we'd just yell at a passing boat. So we're pretty happy to have actual pipes, equipment and electricity.
Now here's the really important part. Once all the water has worked its way through the sand, everything that was removed from the water is left behind on the beds. And what do those solids do? Absolutely nothing. They sit there, soak up the sun, enjoy the view and basically live the dream while the rest of us are still working.
Eventually their vacation comes to an end. Once everything is nice and dry, we bring out the tractor, scoop everything up, and it gets composted according to our permit.
So there you have it! Seven sand filter beds, seven wastewater castaways, one very questionable island, and a whole lot of sand doing some very important work. The good news is that our crew actually knows how to get off the island. The bad news is that somebody still has to drive the tractor.
And that, ladies and gentlemen, is another stop on the Wastewater Wednesday Road Trip!
Take it easy, everybody!
And if you happen to find that lost shaker of salt, please return it to the Sand Filter Beds. They've been stranded since 1897 and we're starting to think they might need it.

Hello everybody!This is a serious edition of Wastewater Wednesday for once. I know... it's a little strange for me too.W...
08/05/2026

Hello everybody!
This is a serious edition of Wastewater Wednesday for once. I know... it's a little strange for me too.
We wanted to update everyone on an issue that we've been working hard to investigate.
As some (or most) of you may have noticed, there has been an unpleasant odor in the area of Memorial Green, extending toward the Norfolk town line and beyond.
After the odor was reported to the Sewer District, our crew responded immediately. Utility 1 was dispatched to the area, and our team opened multiple manholes and thoroughly inspected the collection system for any signs of damage, blockages, or unusual flows.
We're happy to report that our collection system is operating normally. We found no broken pipes, no blockages, and nothing out of the ordinary within the sewer system.
After speaking with the First Selectman, we learned that two divers spent approximately four hours on Tuesday removing a beaver dam from the waterway. The odor being experienced downstream is the result of the natural decomposition of organic material and stagnant water associated with that work—not an issue with the Sewer District's infrastructure.
We'd also like to thank everyone who took the time to call and report something that seemed out of the ordinary. We genuinely appreciate it. Your willingness to speak up helps us identify potential problems early, and early detection is one of the best tools we have for protecting our collection system and responding quickly if an issue ever does arise.
Thank you, everyone, for helping us look out for our community.

Wastewater Wednesday crew is hanging! Doing as little as possible
08/02/2026

Wastewater Wednesday crew is hanging! Doing as little as possible

🚨 PUBLIC SERVICE ANNOUNCEMENT 🚨This Sunday at NOON during Weekend in Norfolk, you have the once-in-a-lifetime opportunit...
07/31/2026

🚨 PUBLIC SERVICE ANNOUNCEMENT 🚨
This Sunday at NOON during Weekend in Norfolk, you have the once-in-a-lifetime opportunity to willingly walk up to a Sewer District booth. Think about that for a second.
Honestly, we're just as surprised as you are that this has become a thing.
We'll have free merch, real wastewater equipment, and we'd love to hear your ideas for future Wastewater Wednesday episodes. If you've ever found yourself laughing at a post about sewer pipes and immediately questioning your life choices... you're our kind of people.
Stop by, say hello, grab some free stuff, and help us come up with another ridiculous idea that somehow gets approved. We'll be the booth where people keep asking, "Wait... why is there such a long line for the Sewer District?"

Good morning from the 4077th...Well... technically it's the Norfolk Sewer District, but after some weeks around here, we...
07/22/2026

Good morning from the 4077th...
Well... technically it's the Norfolk Sewer District, but after some weeks around here, we're not convinced there's much difference.
For nearly six years, you've heard from us every Wednesday. This week, we thought it was finally time to introduce the cast.
Every good unit starts with a strong leader.
Ours has Colonel Potter. The steady hand who somehow keeps the operation running, the equipment working, and the rest of us pointed in the right direction. Whether it's a mechanical issue, a process adjustment, or one of Hawkeye's "brilliant" ideas, he somehow finds a way to make it all work.
Then there's Hawkeye.
Equal parts operator, educator, and wisecracker.
Ask him how the treatment process works, and he'll explain it in plain English. Ask him why he compared activated sludge to Big Trouble in Little China, Spaceballs, or The Goonies... and he'll insist it was the only logical way to explain it.
Finally, there's B.J.
The guy who somehow encourages Hawkeye instead of telling him to knock it off. Quick with a joke, always willing to jump in, and usually the first one to remind everyone that maybe,just maybe,we should get back to work before another truck shows up.
Just like the doctors of the 4077th, our crew has a mission every day. Fortunately, the patient usually pulls through.
It's the grease, the wipes, and the "flushable" products that keep trying to knock off our heroes.
Until next week, the 4077th Wastewater Unit will remain on duty... one gallon at a time.

Every good movie has a behind-the-scenes feature. This week, Wastewater Wednesday gets one too.For more than six years, ...
07/15/2026

Every good movie has a behind-the-scenes feature. This week, Wastewater Wednesday gets one too.
For more than six years, we've kept you entertained with movie references, terrible jokes, and just enough wastewater education to justify calling this a public information campaign. But today, we're pulling back the curtain to show you what really happens behind the scenes at the Norfolk Sewer District.
One of the biggest misconceptions is that we just "watch the plant." If that were true, we'd have a lot more time to argue that Die Hard is a Christmas movie.
The reality is that every day starts with checking equipment, collecting samples, running laboratory tests, and making process adjustments to keep the treatment process running smoothly. From there, we're inspecting pumps, maintaining equipment, cleaning tanks, repairing infrastructure, responding to alarms, reviewing data, and making sure the water leaving our facility meets strict environmental standards.
It's not exactly Hollywood... but it keeps Norfolk running.
Behind every Wastewater Wednesday post is also a little organized chaos. There's usually a random movie quote, a notebook full of half-baked ideas, and, when inspiration refuses to cooperate, the legendary Thinking Hammer. Does it actually help write the posts?
Science remains divided.
If you've ever wondered what we actually do, or how Wastewater Wednesday comes together, stop by our booth during Weekend in Norfolk on Saturday, August 2. We'll answer your questions, show you some of the equipment we use every day, let you see pieces of Norfolk's original sewer pipe, and maybe even reveal the Thinking Hammer.
Just don't ask us to explain why we thought comparing wastewater treatment to The Great Escape, Office Space, or Jimmy Buffett was a good idea.
While you're there, suggest a movie or TV show for a future Wastewater Wednesday. We'd love to hear your ideas, unless they belong on our official "There's No Way We Can Ever Make That Work" list.
Deadpool... you know what you did.
Until then, remember: if everything is working perfectly, you probably won't notice us.
And honestly... that's exactly how we like it.
We're introverts.

Every good escape starts with a plan.This week, our plan takes us to one of the most important steps in our treatment pr...
07/08/2026

Every good escape starts with a plan.
This week, our plan takes us to one of the most important steps in our treatment process: the Aerobic Digester. Unlike the Contact Tank and our two Re-Aeration Tanks, the Digester stands completely on its own. Around here, we like to think of it as Stalag Luft III. There are no connecting passages, no hidden tunnels, and no Tom, Dick, or Harry. The only way into camp is by pump during a process known as "wasting."
Every day we take roll call by measuring sludge levels in our clarifiers and performing laboratory tests. When the population gets a little too high, it's time for another carefully planned operation. We shut the flow down long enough for the sludge to settle to the bottom while the cleaner water rises to the top. Then the pumps quietly move the concentrated sludge into the Digester.
No searchlights.
No guard towers.
Just another well-planned operation.
Once inside camp, everybody has a job. Just like Sedgwick, our microscopic manufacturers somehow manage to make something useful out of almost nothing. Give them oxygen, organic material, and a little time, and they'll quietly reduce the sludge volume by nearly 50 percent. Even Hendley would appreciate how well they scrounge. Our bugs don't leave much behind. That's the beauty of aerobic digestion. Everybody has a job, and every job matters.
Unbelievably, the world's first digester was built in India in 1859—38 years before the Norfolk Sewer District was established and 114 years before our current Digester was constructed.
As our tiny X Organization works around the clock, the pH in the Digester slowly drops. That's when we step in and add a couple of bags of lime to keep conditions right where they belong. Even the best operations require a little logistical support.
Eventually, every assignment ends. The bugs are growing old. The work is finished. The operation is complete. The Digester is emptied onto a drying bed, where the stabilized sludge begins the next leg of its journey. We'll follow that journey next week.
Until then, keep your head down, stay clear of the wire, and if you happen to notice someone quietly bouncing a baseball against the wall... don't disturb him. He's waiting for the right moment.
If you found yourself wondering why we kept talking about camps, tunnels, manufacturers, scroungers, and a man with a baseball...
Congratulations.
You just made The Great Escape with us.
For everyone else, we highly recommend adding the 1963 classic to your movie list. It's one of the greatest films ever made.
Good luck.

WASTEWATER WEDNESDAYYeahhh... we're gonna need you to go ahead and put a few drops of food coloring in your toilet tank....
06/24/2026

WASTEWATER WEDNESDAY
Yeahhh... we're gonna need you to go ahead and put a few drops of food coloring in your toilet tank.
No, really. This week's assignment came down from management, and unlike Peter Gibbons, we haven't quite worked up the courage to stop coming in.
It turns out a small toilet leak can waste more than 6,000 gallons of water a month. That's a lot of water. In fact, somewhere out there, a toilet is working around the clock, seven days a week, with no breaks, no vacation time, and absolutely no appreciation. Frankly, it's showing more commitment than most of us before our second cup of coffee.
And while we're talking about leaks, a dripping faucet can waste about 3 gallons of water a day, or roughly 1,095 gallons a year. It doesn't seem like much at first, but those little drips add up faster than TPS report revisions.
The frustrating part is that many toilet leaks are completely silent. No dramatic flooding. No alarms. No warning lights. Just gallons of water quietly slipping away while everyone in the house goes about their business.
The good news is checking for a leak is easy. Put a few drops of food coloring in the toilet tank and wait about 10 minutes without flushing. If color appears in the bowl, you've got a leak.
That's it.
Your Wastewater Wednesday assignment is literally to put food coloring in a toilet and stare at it for ten minutes.
Will this be the most exciting thing you do all week?
Probably not.
But if someone walks in and asks why you're standing in the bathroom staring into a toilet, you can calmly reply, "I'm conducting a wastewater efficiency audit."
If they continue asking questions, just tell them the Bobs sent you. They'll either leave you alone or start asking entirely different questions.
And if the food coloring shows up in the bowl, yeahhh... we're gonna need you to go ahead and fix that leak.
We never imagined Wastewater Wednesday would involve covert toilet surveillance, but here we are.
At least nobody asked you to move your desk to the basement.
And remember: if you find a leak, fixing it is a lot cheaper than paying for a toilet that's secretly working overtime.

Address

259 Greenwoods Road West
Norfolk, CT
06058

Opening Hours

Monday 6:30am - 3pm
Tuesday 6:30am - 3pm
Wednesday 6:30am - 3pm
Thursday 6:30am - 3pm
Friday 6:30am - 12pm

Telephone

+18605425647

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