ICOM 911

INFORMATIONAL page for Island County, WA Dispatch - this page is not monitored 24/7

05/18/2026

Behind every 911 call is a calm voice working through chaos. ICOM Telecommunicators work 12-hour shifts handling everything from medical emergencies and domestic disputes to major accidents and life-threatening situations.

Our dispatchers gather critical information, coordinate police, fire, and EMS responses, provide lifesaving instructions like CPR, and support callers through some of the hardest moments of their lives — all while managing multiple screens, radios, and incoming calls at once.

It’s a career built on teamwork, quick thinking, compassion, and resilience. No two shifts are ever the same, but every shift matters. We are proud of the dedicated professionals who serve our community behind the headset each and every day. 🎧🚓🚒🚑

Want to join our team? Check out www.icom911.org for how to apply.

05/07/2026

Update: Non-Emergency Phone Lines are now operational.

04/16/2026

⚾ WHAT is on 1st Base… and it matters.

“Okay, tell me exactly what happened?”

It might feel like a lot of questions—but every question has a purpose.

Our Telecommunicators are gathering critical details in real-time to ensure responders arrive quickly, safely, and fully prepared. The more information you can provide, the better we can help.

You may be asked about:
🔹 Injuries or medical needs
🔹 Weapons or potential safety concerns
🔹 Descriptions of people or vehicles
🔹 Direction of travel
🔹 Who is involved

Even if you’re unsure or don’t have all the answers—that’s okay.
💬 Just tell us what you know.

Behind every call is a trained professional working to get help to you as fast as possible. You are part of that response.

04/15/2026

⚾ Up to bat 1st…WHERE... and it matters.

When you call 911, the very first question you’ll hear is:
“What is the address of the emergency?”

That’s not by accident—location is everything.

Before help can be sent, we need to know WHERE to go. The more clearly and quickly you can provide that, the faster responders can get to you.

📍 Your location can be:

A specific address
A business name (and where you are inside or outside)
A roadway with cross streets or mile markers

Even if you’re unsure—stay on the line and give us what you can. We’ll help guide you.

Every second counts.
Start with WHERE so we can get help on the way—fast.

04/13/2026

⚾️Telecommunicator Week Spotlight: The Starting Lineup⚾️

When an emergency happens, the first voice you hear isn’t always seen—but it’s always there.

At ICOM 911, our Telecommunicators are The Starting Lineup—the first responders behind the scenes who set everything in motion. From the very first ring, they are already working to gather critical information, provide life-saving instructions, and coordinate the right response—quickly and calmly.

They are the steady voice in chaos. The calm in the storm. The connection between a call for help and the responders on the way.

Every call is different. Every second matters. And every time, they show up ready to serve and hit it out of the park!

This week, we celebrate the dedication, skill, and heart of our Telecommunicators—the true starting lineup of emergency response.

💛 Thank you for being the first, first responders our community depends on every day.

04/12/2026

🚨 Let the celebration begin! 🚨

April 12–18, 2026 marks National Public Safety Telecommunicators Week — a time dedicated to honoring the voices behind the headset… the calm in the chaos… the true FIRST First Responders.

Before sirens are heard, before lights are seen, there is a Telecommunicator answering the call — gathering critical information, providing life-saving instructions, and ensuring help gets where it’s needed most.

This week, we proudly recognize the dedication, professionalism, and unwavering commitment of our Telecommunicators who serve our community 24/7.

💙 Thank you for being the lifeline when seconds matter most.
💙 Thank you for your strength, compassion, and resilience.
💙 Thank you for answering the call.

04/06/2026

📞 What Does a 9-1-1 Telecommunicator Actually Do?

When you call 9-1-1, help doesn’t start when lights and sirens arrive… it starts the moment your call is answered.

Our Telecommunicators are the first first responders—working behind the scenes to keep our community safe every single day.

Here’s what that looks like:

🚨 They Answer the Call - 911 and Non-Emergency phone lines
• Calm callers during some of the worst moments of their lives
• Ask critical, structured questions to quickly understand what’s happening
• Provide life-saving instructions (CPR, choking, bleeding control, etc.)

🧠 They Process Information in Seconds
• Listen, type, and think—all at the same time
• Enter details into a Computer-Aided Dispatch (CAD) system with accuracy
• Determine the priority of the situation to ensure the right response

🚓 They Dispatch Help
• Send police, fire, and EMS to the right location—fast
• Coordinate multiple agencies during complex emergencies
• Provide real-time updates to responders in the field

🛡️ They Protect Both the Public AND Responders
• Track where units are at all times
• Monitor for responder and caller distress
• Share critical safety information instantly

💬 They Stay Calm So You Can Be Heard
Even when situations are chaotic, emotional, or life-threatening—
your 911 Telecommunicator is trained to stay steady, focused, and in control.

💛 Behind every emergency response is a voice you may never see—but one that is guiding help to you every step of the way.

04/02/2026

🚨 WHEN CALLING 9-1-1 — STAY CALM & ANSWER ALL QUESTIONS 🚨

In an emergency, we know it can be overwhelming—but your voice and your answers matter more than you may realize.

📞 Staying as calm as possible helps our Telecommunicators quickly understand what’s happening and get the right help to you—fast.

Every question we ask has a purpose. Even if it doesn’t seem important in the moment, it is helping us:
✔️ Determine the situation
✔️ Send the right responders
✔️ Provide life-saving instructions
✔️ Help ensure the safety of our citizens and responders

💬 Help the 9-1-1 call taker help you.
Listen carefully and answer each question as best as you can. We are here with you every step of the way.

❤️ Your cooperation can make all the difference.

02/18/2026

🎉💙 20 YEARS STRONG! 💙🎉

Today we are celebrating 20 years of service by an incredible member of our team.

For two decades, Sarah has shown up as a dispatcher, supervisor, and trainer, bringing experience, leadership, and heart to every role she takes on. From shaping new dispatchers, to supporting the team through tough shifts, to leading with calm and confidence when it matters most — her impact is felt every single day.

Twenty years in emergency communications is no small accomplishment, and Sarah continues to play an important role in the strength of our team and the work we do for our community.

Join us in celebrating Sarah and this amazing milestone — 20 years strong and still making a difference! 👏🎉

02/02/2026

🚨 THIS IS YOUR SIGN. 🚨
Island County 911 is hiring Dispatchers.

💰 $29.47/hr starting pay
✔️ Retirement
✔️ Employer-paid health benefits
✔️ Pay increases

Be the calm. Be the connection.
👉 Apply today — scan the QR code or go to icom911.org

Address

840 SE Barrington Drive
Oak Harbor, WA
98277

Telephone

+13606799567

Website

http://icom911.org/

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