04/28/2026
📣 Whether you’re sharpening skills or building leadership, this course delivers real-world value. Course Highlight from Our Annual Fire School & Conference!
Operational Excellence: Developing a Culture of Excellence
Operational excellence is built on the daily actions of firefighters and company officers—how crews train, operate, and hold themselves accountable. This presentation helps firefighters and company officers improve fireground and station performance by turning expectations into consistent actions that strengthen safety, effectiveness, and team pride. Participants will examine company-level leadership, culture, and accountability, with a focus on discipline, decision-making under pressure, and doing the right thing when no one is watching. Through practical examples and discussion, attendees will gain tools to improve consistency, strengthen teamwork, build trust, and take ownership of excellence by leading by example and making high performance the standard on every shift and every call.
Instructor: Ed Hartin
This retired Fire Chief of East County Fire and Rescue has a 50-year career in the fire service. He holds undergraduate degrees in Fire Protection Technology and Fire Service Administration, as well as a master’s degree in Education. He is the owner of Command Competence, CFBT-US, LLC, which provides international fire service training and consulting focused on fire dynamics and command skills.
Join the fun May 14-17th in Wenatchee!
🔗 Register here: http://wsffa.membershipsoftware.org/ev_calendar_day.asp?eventid=1&evreg1=2&t=&testmtype=&pub=1
📘 View the full course catalog: https://docs.google.com/document/d/1ZPetT8KMNHRzaVENAeArcG6IJrzNmwxCszr6WQJRD0A/edit?usp=sharing