Orange County E-911 Center

Orange County E-911 Center Formed in 1994, the Orange County E-911 serves as the Public Safety Answering Point (PSAP) answering all 9-1-1 calls in Orange County 24 hours a day.

The center operates a three channel VHF conventional PL steered radio system, a Computer Aided Dispatch (CAD) system, an Emergency Medical Dispatch (EMD) program a Master Street Addressing Guide (MSAG) system and an enhanced 9-1-1 (E-911)system. Staff consists of employees that are professionally trained and constantly strive to protect and serve individuals during emergency and non-emergency sit

uations. Vision Statement
We are the center of all emergency communications; safeguarding life and property, overseeing public safety, and managing all existing communications systems. We seek and promote the innovative use of emerging technology to improve public safety, communications systems, and performance in all areas. We are an experienced and highly motivated team of professionals. Our staff is truly proud to be part of an organization with high expectations and performance standards, which rewards creativity, judgment, and initiative. We provide training and facilities to enable them to excel. Guiding Principles

Attract, develop, and retain quality employees; provide opportunities for their growth and achievement while ensuring that the needs of members and their families are readily addressed
Employee involvement is critical - maintain the “team” concept, including open communications between all employees
Innovative thinking is encouraged, understanding that a certain level of risk is often a prerequisite to innovative progress
Encourage the streamlining and simplification of operations. Maintain continuous improvement
Maintain leadership not only in the use of state-of-the-art systems and technology, but also in the future improvement of these systems
We shall all follow the “Golden Rule”: to treat others as we would have them treat us

Our social media responses are open as a limited public forum to Orange County residents and employees, for the purposes of discussion of County business, services, and events. The County reserves the right to remove posts from those who are not residents or employees, or who are not discussing County business, services or events. Comments that contain lewd or obscene language, or that incite violence, may be removed.

10/28/2025

Today, on , we thank our team of emergency communicators that are here to answer the call in support of our residents! We also thank our local partner agencies and first responders throughout the nation!

✨ October's Employee Spotlight: Kayla Wood! ✨👩‍💻 Kayla is currently pursuing her Bachelor’s degree in Criminal Justice, ...
10/18/2025

✨ October's Employee Spotlight: Kayla Wood! ✨

👩‍💻 Kayla is currently pursuing her Bachelor’s degree in Criminal Justice, focusing on Crime Scene Investigation, and plans to continue her education to earn a Master’s in Forensics. She's also a proud member of the National Society of Leadership and Success honor society, talk about ambition! 💪📚

At home, she’s a supermom to her 2-year-old daughter, who is her biggest inspiration and motivation every single day. ✨💕

Fun fact: Kayla has a fraternal twin sister, and while they didn’t plan it, her nephew was born just 4 months after her daughter, now they’re best friends, and it's been such a special journey for both sisters to share together. 👯‍♀️👶

When she’s not studying or working, she enjoys reading, exploring new things, playing video games, and spending time with her daughter. Oh, and don’t forget her love for a good drive! 🚗🎮📖

It was Kayla's dream job to become a dispatcher, and we’re lucky to have her on the team here in Orange County.

Thank you, Kayla, for your passion, dedication, and positivity! They are felt every day, and we’re so grateful to have her as part of our work family and our community! 🧡🎧

Join us in wishing Communications Officer Lainey Lybarger a very happy birthday today!🥳🎈🎂🎁
10/17/2025

Join us in wishing Communications Officer Lainey Lybarger a very happy birthday today!🥳🎈🎂🎁

🌧️ On a Rainy Night, a Life Was Saved 🌧️In the quiet of a rainy evening, Emergency Communications Officer Margaret Thoma...
10/16/2025

🌧️ On a Rainy Night, a Life Was Saved 🌧️

In the quiet of a rainy evening, Emergency Communications Officer Margaret Thomas answered a call that would become a matter of life and death.

With steady hands and a calm voice, she guided CPR efforts over the phone, a lifeline in the most critical of moments. Her expertise and composure helped sustain hope until a deputy arrived.

Then came the words we all hope to hear:
“We have a pulse!”
Reported with urgency and relief by the first deputy on scene, those words were a testament to the chain of survival that began with Margaret.

👏 Please join us in recognizing ECO Margaret Thomas for her life-saving actions and commitment to serving our community, no matter the weather, no matter the hour.

Thank you, Margaret!

Congratulations to Communications Officer Kayla Ganzert! Please join us in recognizing Communications Officer Kayla Ganz...
10/01/2025

Congratulations to Communications Officer Kayla Ganzert!

Please join us in recognizing Communications Officer Kayla Ganzert on her first CPR save! 👏

Her calm voice and clear instructions helped guide life-saving efforts in a critical moment. Kayla’s actions remind us just how essential our dispatchers are and how they're the unseen heroes who help save lives before help even arrives.

Your team is proud of you, Kayla, and so is Orange County! 💛🖤

🚨👏 Shoutout to a True Hero Behind the Headset! 👏🚨Please join us in congratulating Communications Officer Misty Clinedins...
09/29/2025

🚨👏 Shoutout to a True Hero Behind the Headset! 👏🚨

Please join us in congratulating Communications Officer Misty Clinedinst for a job exceptionally well done during a recent CPR call.

Thanks to her outstanding active listening skills, calm under pressure, and rapid assessment of the situation, Misty was able to guide a caller through life-saving CPR, making a real difference in someone’s life before first responders arrived.

In moments where every second counts, Misty exemplified exactly what it means to be the voice that brings help and hope.

Misty, your dedication and professionalism do not go unnoticed and we're proud to have you on our team! 💙🎧

Join us in wishing our Administrative Assistant, Michelle Williams, a very happy birthday today!🥳🎈🎂🎁
09/26/2025

Join us in wishing our Administrative Assistant, Michelle Williams, a very happy birthday today!🥳🎈🎂🎁

The September 2025 Issue of the Orange County Insight is now available at newsletter.orangecountyva.gov/september2025/!H...
09/16/2025

The September 2025 Issue of the Orange County Insight is now available at newsletter.orangecountyva.gov/september2025/!

Highlights from this issue include:
- COFEMS’ participation in a pair of 9/11 memorial events
- Information about Mountain Track Park’s upcoming ribbon cutting and open house
- Exciting news about the Tourism industry in Orange County
- A recap of EpIC’s recent Vigil, a reminder about the Community Survey (available through Sept.), and details about Save a Life Day
- Event information for Hazardous Waste Collection Day and the Free Tire Disposal Voucher program

Plus, much more!

Today and every day, we at the Emergency Communications Center are incredibly thankful for the County's IT staff! Thank ...
09/16/2025

Today and every day, we at the Emergency Communications Center are incredibly thankful for the County's IT staff! Thank you for everything you do to support us! 💻🖱️

Do you work with incredible IT professionals? Share your thoughts in the comments!

🚨👏 Hero Behind the Headset! 👏🚨Please join us in congratulating Communications Officer Peggy Helmick for her incredible l...
09/08/2025

🚨👏 Hero Behind the Headset! 👏🚨

Please join us in congratulating Communications Officer Peggy Helmick for her incredible life-saving actions on August 31st!

Thanks to Peggy’s quick thinking, calm demeanor, and expert training, she recognized the signs of cardiac arrest during a 911 call and guided the callers step-by-step through CPR. When medics arrived on scene, they advised that the patient had a pulse. 🙌❤️

This is Peggy's 1st leaf on the Tree of Life since returning to the ECC full time! 🌳

Peggy, your dedication and professionalism made all the difference. You are a true hero, and we are proud to have you on our team! 💪🎉

👵👴 Happy Grandparents Day! 💛📞Today, we honor the grandparents who have helped shape who we are — through love, guidance,...
09/07/2025

👵👴 Happy Grandparents Day! 💛📞

Today, we honor the grandparents who have helped shape who we are — through love, guidance, and timeless wisdom.

Many of our team members shared pieces of advice from their grandparents that continue to guide them in both life and work. Here are just a few:

⭐ "Cassandra, always mark your work with excellence." - "As a kid, I did not understand why she would want me to be perfect - but that was never what she was requesting of me. She was telling me to always put my best work forward and to always do the best I could. " - Supervisor Cassandra's Grammy

🪀 "Do something fun today, I am!" – "Make it fun. Make it memorable. Make it happy. He always made things fun, it was in his power to do so - so he did it!" - Supervisor Cassandra's Papo

❤️ “Sweets fix anything!" - "She always had a sugary treat. Good day, rough day, sad day, mad day...eat something sweet! It works every time!" - Supervisor Nicki's Grandma

To all the grandparents out there: thank you for your wisdom, your strength, and your stories. And to those we carry in our hearts — we honor your memory today. 💬💕

Address

11282 Government Center Dr
Orange, VA
22960

Opening Hours

Monday 8am - 5pm
Tuesday 8am - 5pm
Wednesday 8am - 5pm
Thursday 8am - 5pm
Friday 8am - 5pm

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