Lake County Utilities

08/31/2026

Mark your calendars! Saturday, October 3rd we will be hosting an Open House at our Water Plant in Willoughby from 10:00 AM until 2:00 PM! Join us for an educational walking tour of the plant, touch-a-truck, and demonstrations!

October 3, 2026
38265 Aquarius Parkway, Willoughby, Ohio 44094

08/31/2026

The Utilities Department will be conducting routine hydrant flushing from 9/1/26 through 9/7/26 in North Perry Village, Perry Township and Perry Village. Signs will be posted in the areas where flushing will occur. Residents should avoid doing laundry on days the hydrants are being flushed. Discolored water may occur, and can be flushed from the cold-water tap. Please click on the below link for affected streets:

Flushing will begin on 9/1/26 and continue through 9/07/26. Signs will be posted in the […]

08/25/2026

The Utilities Department will be conducting routine hydrant flushing from 8/24/26 through 9/03/26 in Painesville Township (east of the Grand River). Signs will be posted in the areas where flushing will occur. Residents should avoid doing laundry on days the hydrants are being flushed. Discolored water may occur, and can be flushed from the cold-water tap. Please click on the below link for affected streets: https://www.lakecountyohio.gov/utilities/2026/08/24/flushing-painesville-twp-east-of-the-grand-river/

Painesville Township Fire Department

Flushing will begin on 8/24/26 and continue through 9/03/26. Signs will be posted in the […]

08/24/2026

Meet the Lake County Department of Utilities Customer Service Team! Serving over 250,000 customers, this group of dedicated, knowledgeable and caring staff is driven by standards of excellence. They are not content with the concept of "customer satisfaction;" rather, their daily mission is to overdeliver by providing exceptional and unparalleled service ALWAYS and in ALL WAYS.

If you have any billing questions, please contact our Customer Service Team at (440) 350-2070 anytime between 8:00am-4:30pm, Mondays-Fridays, and speak with a live representative!

06/25/2026

** Willoughby Hills Customers **
Please be advised of a scheduled water interruption on Monday, June 29th. Please see the attached image for more details.

City of Willoughby Hills Willoughby Hills Fire Department Willoughby Hills Police Department

06/16/2026

UPDATE: The water main repair in Willoughby Hills has been complete, and the water service is in the process of being restored. Please refer to the prior posting for important tips.

06/16/2026

ATTENTION: As the scheduled water main repair in Willoughby Hills is still underway, we want to proactively share the below information with customers.

Once the repair is complete and the water service is restored, our department will be flushing various fire hydrants to release any air trapped in the system.

While we are performing this task, we encourage residents to run their cold water for a short period of time. This will also help release trapped air in the system, and will also reduce any discoloration in water. Please perform this task before using other faucets or hot water in your homes.

Once again, we apologize again for the inconvenience.

Willoughby Hills Fire Department City of Willoughby Hills

06/15/2026

IMPORTANT REMINDER: Please see below, and please share. In addition to the streets listed below, Kelsey Court will also experience a temporary disruption in water service.

06/12/2026

Attention Willoughby Hills Customers:

There will be a scheduled interruption of water service on Tuesday next week. Please see the attached memo. We apologize for the inconvenience and appreciate your understanding.

City of Willoughby Hills Willoughby Hills Police Department Willoughby Hills Fire Department

06/11/2026

**WILLOUGHBY HILLS CUSTOMERS**

9:55pm -Service is being restored. As the water is turned back on there will be wide spread flushing out of fire hydrants, to help alleviate the air in the system. Residents may still experience air in their water lines. It is encouraged to flush the cold water tap for a short time until it clears. We apologize again for the inconvenience.

WATER DISRUPTION NOTICE
A water main break on Pleasant Valley Road has caused a temporary disruption of service on the following streets:

Pleasant Valley Rd.
Milann Dr.
Dodd Rd. (from Pleasant Valley to the river)
Berkshire Hills Dr.
Graylock Dr.
Loreto Dr.
Florence Dr.
Worrell Rd.
Sherbrook Valley Ct.
Chimney Ridge Tr.
Rogers Rd.
Mill Gate Dr.
Valley Brook Dr.
Hemlock Dr.
Hunters Woods Ln.
Rt 6 (from River Rd to Pleasant Valley)

PLEASANT VALLEY RD. IS CLOSED FROM RT6 TO DODD, PLEASE AVOID THE AREA.
Crews are on scene and are actively working to make the repair. We apologize for the inconvenience and will keep you updated once the repair is made, and if any precautionary measures are required.

City of Willoughby Hills Willoughby Hills Police DepartmentWilloughby Hills Fire Department