Plano 911

Plano 911 Page not monitored for emergencies! Dial 9-1-1 for emergency. If you need Police for a non-emergency dial 972-424-5678. 9-1-1 Department for Plano, Texas.

Plano 9-1-1 Department is an accredited center and is the public safety answering point serving the City of Plano, Texas and is located in Collin County. If you are having an emergency, dial 9-1-1. If you need Police for a non-emergency situation in Plano, dial 972-941-7973.

Operating as usual

Texas Department of State Health Services

Texas Department of State Health Services

Hey y’all, we understand that this past year has not been easy. We all have good and bad days. You’re not alone. We all think pandemics suck!

If you or someone you know is feeling overwhelmed by the pandemic, help is available. To speak with a mental health professional for help in dealing with stress and other emotions, please call the toll-free COVID-19 Mental Health Support Line at 833-986-1919.

City of Plano, Texas Government

City of Plano, Texas Government

💞The Plano Animal Shelter is having a Valentine's Adoption Special!💞
Dog or cat over 6 months old: $40
Dog or cat over 6 years old: $25

This special runs Monday, February 1, through Sunday, February 14. More details ➡

City of Plano, Texas Government

City of Plano, Texas Government

COVID Vaccine Update | January 29

This morning, Collin County announced thousands more doses of the COVID-19 vaccine are headed to Collin County in the coming days. Two more local vaccine hubs are also set to begin operations soon.

The Department of State Health Services notified Collin County health officials that 42,900 doses of vaccine have been earmarked for Collin County providers for next week’s vaccination efforts. This is the single largest shipment sent to the County by the state since the vaccination program began in late December.

Meanwhile, Texas Health Resources and the City of Frisco plan to open new vaccine hubs in Collin County within the coming days. They will vaccinate people in Phase 1A and 1B categories from Collin County’s COVID-19 Vaccine Waitlist.

Officials with Baylor Scott & White Health have notified county officials that they, too, will begin using the County waitlist. This brings the total number of COVID-19 vaccine hubs working from the Collin County Vaccine Waitlist to five.

A total of six vaccine hubs, operating by appointment only, will be open in Collin County beginning next week:
-Collin County Health Care Services (CCHCS) - Plano ISD's
John Clark Stadium
-City of Frisco - Site to be determined, opening soon
-City of Allen - Allen ISD football stadium
-City of McKinney - McKinney ISD football stadium
-Texas Health Resources - Sam Johnson Recreation Center in
Plano, opening soon
-Baylor Scott & White Health (BSW) - BSW facility in Frisco

The hub providers using the Collin County Vaccine Waitlist are currently serving individuals with waitlist numbers up to 8,000. Those registered will be contacted directly from information on file with Collin County when their vaccine is available. All six locations will be operating by appointment only. Collin County officials expect significant progress to be made on the waitlist next week.

Read the full news release from Collin County here:

Important Reminders:
The waitlist is open to all Texans who are eligible according to the DSHS Phase 1A and Phase 1B definitions. Join the Collin County waitlist:

Texas' DSHS advises that the vaccine will not be readily available for the general public until late spring or early summer 2021. Visit the Texas DSHS COVID-19 Vaccine Provider Locations map to find nearby providers who have received the vaccine, or visit the Collin County website for additional updates as they become available.

If you would like to be removed from the Collin County waitlist because you received a vaccine from another source or for any other reason, email [email protected] stating you would like to be removed. Please remember to include: first and last name, date of birth, phone number and email provided during registration.

Fabulous citizens + Plano 911 + Plano Texas Police Department = a safer community!!Great job!!

Fabulous citizens + Plano 911 + Plano Texas Police Department = a safer community!!

Great job!!

Chief Ed Drain presents Citizen Hero Award -

Police Chief Ed Drain was honored to present a Citizen Hero Award to two members of our community for going above and beyond their call. The partnership of our community working with Police is so important when it comes to keeping our community safe. Michelle Tran and Reshma Nibu stepped up late one night to help complete that mission.

These ladies were driving and observed a vehicle swerving and run into a wall along Dallas Pkwy. They believed the driver could be impaired or suffering some type of medical issue so they called 911. They followed the instructions of the Plano 911 Dispatcher and followed at a safe distance while keeping an eye on the vehicle until Police arrived.

As a result of the investigation, it was determined the driver was in fact intoxicated and was arrested. The witness statements, along with cellphone video collected by one of these ladies, assisted the Officer in the collection of evidence to support the drivers erratic driving behavior.

In a statement, Police Chief Ed Drain said “you have exemplified what it means to have partnership with the community. We are very impressed and thankful for your dedication to the safety of other motorists.”

#CitizeHero #aboveandbeyond2021

City of Plano, Texas Government

City of Plano, Texas Government

We want all of our citizens who want a vaccine to be able to receive one as soon as possible. Please be patient as it will take some time before vaccines are in sufficient supply to reach everyone in groups 1A and 1B and ultimately the general population.

You can add your name to the Collin County waitlist ( if you are in group 1A or 1B at this time. You will be contacted to make an appointment for a specific date and time when it is your turn on the waitlist. All vaccination sites require an appointment to receive the vaccine.

In the meantime, it is important to keep you and your community safe. With COVID-19 and all respiratory diseases, we all play an important role in keeping our community healthy. Please practice these smart health tips:
· Cover your cough or sneeze with a tissue, then throw the tissue
in the trash.
· Avoid touching your eyes, nose and mouth.
· Stay home when you are sick, except to get medical care.
· Wash your hands often with soap and water for at least 20
· Maintain at least 6 feet of distance between yourself and
· Wear a mask when around others.

Let’s all do our part to protect ourselves and our neighbors. #LovePlano.

Plano Texas Police Department

Plano Texas Police Department

With every passing day, the news on COVID-19 vaccine distribution seems to change. One reason is that distribution varies by state and territory and scammers, always at the ready, are taking advantage of the confusion. Besides a big dose of patience, here are some tips to help you avoid a vaccine-related scam, no matter where you live:

- Contact a trusted source for information. Check with state or local health departments to learn when and how to get the COVID-19 vaccine. You can also talk with your health care provider or pharmacist.

- Don’t pay to sign up for the vaccine. Anyone who asks for a payment to put you on a list, make an appointment for you, or reserve a spot in line is a scammer.

- Ignore sales ads for the COVID-19 vaccine. You can’t buy it – anywhere. The vaccine is only available at federal- and state-approved locations.

- Watch for unexpected or unusual texts. If your health care provider or pharmacist has used text messages to contact you in the past, you might get a text from them about the vaccine. If you get a text, call your health care provider or pharmacist directly to make sure they sent the text. But scammers are texting, too. So don’t click on links in text messages – especially messages you didn’t expect.

- Don’t open emails, attachments, or links from people you don’t know, or that come unexpectedly. You could download dangerous malware onto your computer or phone.

- Don’t share your personal, financial, or health information with people you don’t know. No one from a vaccine distribution site, health care provider’s office, pharmacy, or health care payer, like a private insurance company or Medicare, will call, text, or email you asking for your Social Security, credit card, or bank account number to sign you up to get the vaccine.

Know that these scammers are out there and always be cautious and check before making any decisions. #ScamAlert #VaccineScams

COVID Vaccine Update!!

COVID Vaccine Update!!

COVID Vaccine Update | January 26, 2021 - 3 p.m.

Tomorrow, January 27, the Collin County Health Care Services COVID-19 vaccine hub will relocate to John Clark Stadium in Plano. Clark Stadium will serve as a drive-through vaccination “mega center” for Collin County and will be operated by a private contractor, Curative.

The vaccination process is available by appointment only. No walk-ups or on-site appointment scheduling will be allowed.

Curative will handle correspondence, scheduling, and vaccine administration at our site in Plano. As your turn on the Collin County wait list arrives, you will be contacted by Curative to schedule your appointment.

The appointment notification registration link you receive from Curative is meant for you alone and should not be shared with others. The Plano vaccination hub at Clark Stadium is working from the Collin County online wait list, and the appointment notification will be sent directly to you from Curative.

Vaccinations are provided at no cost. However, the appointment form will ask you to provide a photo of your insurance card.

You will receive an email notification from Curative with a registration link to schedule your second dose appointment at the Plano site. If an appointment slot for your second dose is not immediately available, you should regularly monitor the registration link as more slots will be added continuously. When you return for your second dose, be sure to show your COVID-19 vaccination record card at your second dose appointment. If you misplace your card, you will have to contact [email protected] to request a referral letter. Your vaccination card or referral letter is the way vaccine providers are able to be sure you receive the appropriate second dose vaccine by manufacturer and interval period. CCHCS and Curative will strive to ensure individuals receive their second dose as close to the appropriate interval period between doses. Per CDC guidance, there is no maximum interval between the first and second dose for the Pfizer-BioNTech and Moderna vaccines.

Curative cannot honor the timeline for second doses for individuals vaccinated at a location that is not CCHCS. You must return to your original provider to receive your second dose.

Add your name to the Collin County wait list: When your turn arrives, Curative will contact you using the contact information you provide to the wait list.

Please keep in mind that vaccine supplies are extremely scarce. You are encouraged to contact your primary health care provider and local pharmacy to inquire about additional vaccine availability in addition to joining the Collin County wait list. For more information on where the COVID-19 vaccine may be available, please visit the Texas Department of Health and Human Services provider map:

We want all of our citizens who want a vaccine to be able to receive one as soon as possible. Please be patient as it will take some time before vaccines are in sufficient supply to reach everyone in groups 1A and 1B and ultimately the general population. Texas DSHS advises that the vaccine will not be readily available for most Texans until late spring or early summer 2021.

We have yet another one of our own who is in the beginning stages of what will prove to be a challenging journey. April ...

We have yet another one of our own who is in the beginning stages of what will prove to be a challenging journey. April has been in pain for over a year now, and even more so here over the last several months. After multiple misdiagnoses from a handful of doctors, they have finally been able to give her some answers. In the last few weeks, April has been put through the gamut with a variety of tests, bloodwork, etc. They’ve identified numerous tumors throughout her abdomen and have diagnosed her with metastatic cancer. What they are now trying to determine is the source of her cancer.

There are still so many unknowns, but one thing is certain - April will need the support of her family (blood and Thin Gold Line) and friends to help get her through this.

Her upbeat personality paired with the support of everyone around her gives her the absolute best shot. She’s anxiously waiting for her specialists to determine what the ‘plan of action’ will be, so she can get it done and move on with her life!

There will undoubtedly be chemo treatments at some point along with a variety of other treatments before all is said and done. It won’t be easy; she’ll have good and bad days. It will also begin to take a toll on her financially. A Go Fund Me has been created in an attempt to help in any way we can, along with a Venmo option if anyone prefers that method. Please see that information below.

April, your Plano 911 family is behind you, 100 percent!

#TocciTough #911Strong

Happy Work Anniversary, Keysha!

Happy Work Anniversary to our very own Keysha Hogan! Congratulations on 15 years! We are so happy to have you on our team!

City of Plano, Texas Government

City of Plano, Texas Government

COVID Vaccine update | January 22

Answers to frequently asked questions about the Collin County Wait List process:

-If I miss my confirmation call after signing up for the Collin County wait list, will I be dropped from the wait list?
No. No one’s being removed from the County’s wait list until the County passes the individual’s information on to a vaccination hub or provider that has doses available for them and to make an appointment. The County is passing registrant information to vaccine hub operators as the vaccine becomes available - in the order they were made.

-Is there a time limit for appointment scheduling?
Yes. When you receive a call to make an appointment, you must respond in some way to make an appointment within 24 hours. Collin County will also email people who provided an email address when registering as a backup. The County’s vaccine shipment notification from the state is short, and the County does not want to schedule before vaccine shipments are confirmed. The County advises if you have a low wait list number (example: below 10,000), you should be ready to respond. If you have a high wait list number (example: 80,000 or above), there is no need to be on high alert at this time. The County will post updates on its website.

-Is there a way I can see my current status on the wait list as the vaccination rollout gets underway?
Collin County launched a Wait List Search. It is located on the same page as the Wait List registration. The search tool will allow you to look up and confirm you are registered. It will not allow you to see your current place on the wait list. To use the search you must enter the same information you used on the registration (example: If you registered with your cell phone you won’t be able to search using your home phone).

-I think I might have had a typo when registering. What can I do?
The County is aware of errors, with misspellings, typos and wrong phone numbers. The County is identifying those and working through voice mail messages in order to get data corrected before the appointment process ramps up with the arrival of large vaccine dose shipments. The County is also working on a method for individuals to correct or change information entered earlier, as well as remove themselves from the list if they are able to receive the vaccine from a different source.

-Can I call the County to get help?
Yes, but please avoid calling the County if you can. The County has moved staff from their normal jobs to help answer calls and solve problems, but has a limited number of people to do this work especially when it concerns access to registrants’ personal and medical information.

Our thoughts and prayers go out the all who knew and loved Mr. Manus.

Our thoughts and prayers go out the all who knew and loved Mr. Manus.

The City of Plano would like to express our sadness and sympathy regarding the passing of one of our longest serving crossing guards, Bob Manus.

Mr. Manus has been a part of the City’s Crossing Guard program for 16 years. He was very special to the Brinker Elementary community. His role helping children get safely across the street on their way to and from school was the most important thing to him. His dedication was truly admirable. He had a close relationship with parents. Many Brinker moms have been looking out for Mr. Manus through the years, offering him a helping hand to meet his needs. Some of those moms now have adult children.

Mr. Manus died of complications from COVID-19. He had been in the ICU at Baylor Scott and White Medical Center - Centennial in Frisco for several weeks. Bob was a very special man. He would have turned 80 this year. He will be sorely missed by the Plano Police Crossing Guard program, the City of Plano and all those who knew him.

Please keep his family in your thoughts an prayers during this difficult time.


1520 K Ave
Plano, TX

Dallas Area Rapid Transit (DART)

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Plano 9-1-1 Department is an accredited center and is the public safety answering point serving the City of Plano, Texas and is located in Collin County. If you are having an emergency, dial 9-1-1. If you need Police for a non-emergency situation in Plano, dial 972-424-5678.

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Any statement on the shooting last night at Peachtree near Bob Woodruff?
congrats / mike p. chicago 911 😃
Everytime I have called 911 either to report a possible dangerous situation or suspicious activity the dispatcher was great. They were calming, professional and when I reported something at my house they stayed on the phone with me until the police arrived. Plano Employyees are the best!
Thx for doing the wonderful jobs. We have been living in Plano since 1992 and see many change in city. Our tax dollars is utilize in the best plan. We are so proud to live in this best city.
Thank you for all you do
What’s going on sirens go off
Question for y'all. Is there anything we can do in order to curb folks from parking on the Fire Lane - No Parking curbs? Redbox visitors, walk-up pharmacy windows, etc. Am tired of people doing this.
A perfect 911 system Fixes this week. 1. 911 would not have 40% of it's 911 calls coming from butt dials. 2. ALL 911 Call Centers would have Texting to 911 this week. 3. All text to 911 would have the cell phone's accurate location. Not the fatal flawed present used tower locating system with a 50% chance of finding you. 4. All 911 call centers would have a inexpensive dual 911 system for back up. This could all happen this week.