Plano 911

Plano 911 Page not monitored for emergencies! Dial 9-1-1 for emergency. If you need Police for a non-emergency dial 972-424-5678. 9-1-1 Department for Plano, Texas.
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Plano 9-1-1 Department is an accredited center and is the public safety answering point serving the City of Plano, Texas and is located in Collin County. If you are having an emergency, dial 9-1-1. If you need Police for a non-emergency situation in Plano, dial 972-941-7973.

Mission: Provide professional, courteous, and timely assistance to the citizens and emergency responders of the City of Plano.

Operating as usual

12/25/2020
Holiday Safety with Plano Police Officer Chris Bianez
12/22/2020
Holiday Safety with Plano Police Officer Chris Bianez

Holiday Safety with Plano Police Officer Chris Bianez

Officer Chris Bianez with the Plano Police Department Crime Prevention Unit discusses holiday safety tips, such as shopping safety, package thefts, purse the...

City of Plano, Texas Government
12/22/2020

City of Plano, Texas Government

Looking for some safe ways to fill your holiday break? Here are some ideas:
🎄Look at the festive lights in Haggard Park.
🐾Take your pup to one of our dog parks.
📚Check out everything Plano Public Library has to offer.
✨Drive around Plano and look at holiday lights.
Check out these ideas and more in this week's Plano City News: http://conta.cc/2K1H5Gh

📷 Plano Parks & Recreation

In an emergency, your location is the most important piece of information you can provide.  Here are some tips to help y...
12/18/2020

In an emergency, your location is the most important piece of information you can provide. Here are some tips to help you find the location or you can really make things easier by downloading the Smart911 app and filling out a profile! Citizens using Smart911 make it easier for us to get a more accurate location when you have an emergency.

We are still in the midst of the COVID pandemic.  Our call takers will gather all the pertinent call information such as...
12/16/2020

We are still in the midst of the COVID pandemic. Our call takers will gather all the pertinent call information such as:
Address of the emergency.
Phone # of the caller.
Type of Emergency.
Information about the emergency.
COVID screening questions.

This information is not meant to deter a response from Police/Fire/EMS. It is meant to help keep down exposures of COVID for our first responders.

Survey says....If you are 55 and older and live in Plano, you should totally fill this out!
12/15/2020

Survey says....If you are 55 and older and live in Plano, you should totally fill this out!

REMINDER:
Are you a Plano resident aged 55+?
We need 10 minutes of your time to complete the Plano Senior Advisory Board's biannual survey: https://www.surveymonkey.com/r/PlanoAdults50Plus

The survey captures your thoughts on activities, services, communications and concerns. Results will be shared with Plano City Council.

Answers are completely anonymous and are used to help identify the most important areas for improvement. The survey is open through January 10, 2021.

Take the survey now: https://www.surveymonkey.com/r/PlanoAdults50Plus

When citizens and public safety work together!!   Great job!!
12/15/2020

When citizens and public safety work together!! Great job!!

Spotlight on Patrol -

Officers responded to a Suspicious Vehicle call where a UPS driver reported seeing a vehicle and its occupants were stealing packages. He provided the 911 call-taker with a description of the suspects and the vehicle and advised he had found several empty Amazon boxes in the area.

Officer D. Hogan was the primary Officer responding and was checking the area for the vehicle. Officer J. Evans heard the call come out over the radio and responded in an attempt to assist. Officer Evans then located the described vehicle on W. Parker Road and initiated a traffic stop with Officer Hogan assisting. Officer Hogan observed items in the backseat of the vehicle that he believed could be associated with the package thefts.

Officer R. Smith responded also and checked the subjects for any warrants while Officers Evans and Hogan continued to talk to the occupants of the vehicle. Sergeant Clark assisted by checking the area where the packages were taken from and he found additional empty Amazon boxes. Officer Hogan contacted the residents whose names were on the empty Amazon boxes and it was determined that the packages had in fact been stolen off the porches.
Both subjects were then placed under arrest for Theft of Mail and transported to the Plano City Jail. The items located in the backseat of the vehicle were recovered and some returned to the owner while others were logged in as evidence by Officers Smith and Hogan. Officer Evans contacted the UPS driver who provided him with a written statement of his accounts of the incident.

The solid investigative work, combined with reporting of the activity by the UPS driver resulted in two criminals taken off the streets.

Great work by these Officers and the watchful eye of the UPS driver for calling in the suspicious activity. #SpotlightOnPatrol #BustingBadGuys

12/14/2020
Not only are these headset heroes fabulous at their job, but they are also VERY creative!  Even though we aren't doing t...
12/11/2020

Not only are these headset heroes fabulous at their job, but they are also VERY creative! Even though we aren't doing tours of the 911 center right now, we wanted to share our festive holiday decor. Our elves have outdone themselves this year. Let us see your favorite holiday decorations...post a pic in the comments!

#HolidayCheer

Jenelle Walker isn't just a Headset Hero she's also a fighter! Recently she was diagnosed with Breast Cancer. There’s no...
12/11/2020

Jenelle Walker isn't just a Headset Hero she's also a fighter! Recently she was diagnosed with Breast Cancer. There’s no doubt this will begin to take a toll financially, so we want to support her in any way we can. Her first chemotherapy treatment is next week. Jenelle, we're behind you, every step of the way.
#WalkerStong

https://www.gofundme.com/f/we-are-walkerstrong

Plano Texas Police Department
12/11/2020

Plano Texas Police Department

Media Advisory December 10, 2020

Barricaded Person/Suicide

On December 10, 2020, Plano Police Officers were dispatched to a Welfare Concern in the 6400 block of Ohio Drive. As one of the first responding Officers arrived, he was met with gunfire while still inside his vehicle. That Officer received gunshot wounds and was treated at a local hospital. The Officer is expected to make a full recovery from his injuries.

The Emergency Services Unit responded as the armed suspect was still inside his apartment and ignoring requests to come out by Plano Police Crisis Negotiators. After several hours, the suspect then exited his apartment holding a firearm and shot himself. The suspect did not survive the injuries caused by the self-inflicted wound. No shots were fired by Plano Officers during this event.

The suspect has been identified as a 60-year old resident of Plano. His name is being withheld at this time pending next of kin notification.

This investigation remains ongoing.

# # #

Media Contacts
Officer David Tilley
Plano Police PIO
Plano Police Department
Ph. (972) 941-2433
[email protected]

Friendly reminder!  This is only a TEST!Do not call 911 to ask why they are being sounded.  This is only a TEST!  Share ...
12/09/2020

Friendly reminder! This is only a TEST!
Do not call 911 to ask why they are being sounded. This is only a TEST! Share with your friends and family!

Friendly Reminder - SIREN TESTING DEC. 9 AT NOON: Plano Emergency Management will conduct TWO back-to-back brief outdoor warning system tests at noon on Wednesday, December 9 (weather permitting). Please be advised this is only a test. We ask that you please help us get the word out by sharing this with your Plano neighbors. Thank you! #Plano

SIREN TESTING DEC. 9 AT NOON: Plano Emergency Management will conduct TWO back-to-back brief outdoor warning system test...
12/07/2020

SIREN TESTING DEC. 9 AT NOON: Plano Emergency Management will conduct TWO back-to-back brief outdoor warning system tests at noon on Wednesday, December 9 (weather permitting). Please be advised this is only a test. We ask that you please help us get the word out by sharing this with your Plano neighbors. Thank you!

SIREN TESTING DEC. 9 AT NOON: Plano Emergency Management will conduct TWO back-to-back brief outdoor warning system tests at noon on Wednesday, December 9 (weather permitting). Please be advised this is only a test. We ask that you please help us get the word out by sharing this with your Plano neighbors. Thank you!

12/04/2020
The monthly siren test scheduled for today at Noon has been CANCELLED due to cloud cover during the regularly scheduled ...
12/02/2020

The monthly siren test scheduled for today at Noon has been CANCELLED due to cloud cover during the regularly scheduled siren testing time.
It is standard practice for the Emergency Management Department to withhold audible siren testing on the first Wednesday of the month when cloud cover, rain, threat of severe weather or other weather concerns could create the false impression of an imminent danger during the siren test.
We want our citizens to take immediate action when the sirens sound, to go indoors and get more information. The sirens DO work during cloud cover, we are exercising on the side of caution as not to cause undue alarm.
The next siren test will be conducted on Wednesday, January 6th, 2021, weather permitting

The monthly siren test scheduled for today at Noon has been CANCELLED due to cloud cover during the regularly scheduled siren testing time.

It is standard practice for the Emergency Management Department to withhold audible siren testing on the first Wednesday of the month when cloud cover, rain, threat of severe weather or other weather concerns could create the false impression of an imminent danger during the siren test.

We want our citizens to take immediate action when the sirens sound, to go indoors and get more information. The sirens DO work during cloud cover, we are exercising on the side of caution as not to cause undue alarm.

The next siren test will be conducted on Wednesday, January 6th, 2021, weather permitting

CARE ProgramWe have a wonderful automated system for a daily call to make sure that you are okay.  Who can benefit from ...
12/01/2020

CARE Program
We have a wonderful automated system for a daily call to make sure that you are okay. Who can benefit from this?
Senior citizens
People on short or long term rehabilitation.
People with disabilities.

For more information:
https://www.plano.gov/672/CARE-Program

Freeze Warning tonight.  Don’t forget...People👨‍👩‍👦‍👦Pets🐶🐱Pipes💦💧Plants🪴Check on the vulnerable people in our community...
11/29/2020

Freeze Warning tonight. Don’t forget...
People👨‍👩‍👦‍👦
Pets🐶🐱
Pipes💦💧
Plants🪴

Check on the vulnerable people in our community.
Bring in your pets.
Wrap your pipes.
Bring in your plants.

Stay warm and be safe.

A cold front will makes it way through the region tonight, bringing clearing skies, chilly temperatures, and breezy winds. Winds overnight will be northerly and range between 10-20 mph. The wind chill will be even colder due to these winds, and will range in the teens and 20s overnight.

Today we are thankful for you!  Wishing you and your families a very happy thanksgiving. We are thankful for your contin...
11/26/2020

Today we are thankful for you! Wishing you and your families a very happy thanksgiving. We are thankful for your continued support and are praying round to be able to serve you.

11/26/2020
City of Plano, Texas Government
11/26/2020

City of Plano, Texas Government

COVID-19 Update | November 25, 2020

COVID-19 continues to impact the North Texas region. Recent news stories cover the impact of rising hospitalizations within the DFW region:

https://www.wfaa.com/article/news/local/coronavirus-hospitalizations-high-enough-to-prompt-new-restrictions-if-trend-continues-north-texas-officials-say/287-d630a94b-9bc0-4ea9-b8fc-5ca7f063b4f1

The City of Plano is focused on protecting public health, while supporting our local businesses, educational system and non-profits. With case numbers and hospitalizations on the rise, it's more important than ever for each of us to do our part in helping our community remain open. Follow these simple smart health practices:
* Stay home if you're sick
* Stay 6 feet apart
* Wash your hands often
* Don't touch your eyes, nose and mouth
* Cover your cough/sneeze with a tissue
* Wear a mask

City of Plano, Texas Government
11/24/2020

City of Plano, Texas Government

Don't let food poisoning spoil your holiday by following these simple food safety tips:

▪️Wash your hands. 🤲🧼 Wash with soap and water before, during and after preparing food.
▪️Cook food all the way through.🌡Use a food thermometer to ensure your food has reached a safe internal temperature.
▪️Keep hot food hot and cold food cold. ❄️🔥 Refrigerate or freeze perishable food within 2 hours.
▪️Separate foods. ⬅️➡️ Keep meat, seafood and eggs separate from all other foods at the grocery store and in the refrigerator to avoid cross-contamination.

Visit share.plano.gov/HolidayFoodSafety for more tips!

11/23/2020
Don't be the reason for a delay in response from police or fire.  When driving and you hear the sirens and see the light...
11/20/2020

Don't be the reason for a delay in response from police or fire. When driving and you hear the sirens and see the lights, please pull to the right to allow them to get by.

City of Plano, Texas Government
11/19/2020

City of Plano, Texas Government

Get in the holiday spirit at the Lights at Legacy Drive Through Experience on Sunday, Nov. 22! 🌟 See Santa and Mrs. Claus, live reindeer, life-sized gingerbread men and more from the comfort and safety of your car! Each vehicle will receive a gift bag with goodies, including a chance to enter to win a $500 shopping spree at The Shops at Legacy. Look for information in your event swag bag from the City of Plano on how you can show how you #LovePlano when you #ShopPlano.

Visit the event page for more details: https://www.facebook.com/events/1253642441677273/

11/18/2020
Meet our Staff-Data Coordinator

Not everyone at the 911 center answers the 911 lines or dispatches for Police or Fire. Let's take a look at what our Data Coordinator does!

Plano Texas Police Department
11/17/2020

Plano Texas Police Department

Media Advisory November 17, 2020

Fatality Crash -

On Monday, November 9, 2020 at approximately 3:02 a.m., Plano Police Officers responded to a single vehicle traffic crash in the 5700 block of W. Parker Rd. Based on the investigation, a black 2020 Lexus Sport Utility Vehicle driven by a 79-year old male was traveling eastbound and left the roadway before striking a tree in the center median. The driver and sole occupant was transported to a local hospital for medical treatment. After several days in the hospital, the driver ultimately died as a result of his injuries.

The driver was identified as Jack Bland Harrod, Jr., a 79-year old Plano resident.

The Investigation remains ongoing by the Plano Police Traffic Unit.

# # #

Media Contacts
Officer David Tilley
Plano Police PIO
Plano Police Department
Ph. (972) 941-2433
[email protected]

Plano Fire-Rescue will be testing January 20, 2021!
11/16/2020

Plano Fire-Rescue will be testing January 20, 2021!

Are you interested in being a part of a great team? #cityofexcellence

The questions our call takers ask are in place to assist and protect our first responders and you.  Please answer ALL th...
11/16/2020

The questions our call takers ask are in place to assist and protect our first responders and you. Please answer ALL the questions, including questions about COVID exposures. They are not designed to exclude anyone from receiving services but to protect you and those coming to your aid. #HelpUsHelpYou

Do you know this person?  If so, call Crime Stoppers and be eligible for a reward.  You can remain anonymous.
11/13/2020

Do you know this person? If so, call Crime Stoppers and be eligible for a reward. You can remain anonymous.

Need to Identify -

We are seeking assistance from the public to identify this Burglary suspect. The suspect was caught on video busting a glass front door and then committing a jewelry Burglary.

If you have information as to the identity of this suspect, please call Crime Stoppers at 877-373-8477. You can remain anonymous and be eligible for a reward of up to $5,000.

#CrimeStoppers #NameThatSuspect #Reward #RemainAnonymous

And if you ever aren't sure if something is an emergency or not, go ahead and call 911!If you live or work in Plano, it'...
11/12/2020

And if you ever aren't sure if something is an emergency or not, go ahead and call 911!

If you live or work in Plano, it's a good idea to have the non-emergency number programmed into your cell phone.

To all veterans of all branches: Thank you for your sacrifice, your bravery, and the example you set for us all. In shor...
11/11/2020

To all veterans of all branches: Thank you for your sacrifice, your bravery, and the example you set for us all. In short, thank you for your service! To all those who have served, and those who continue to serve… Happy Veterans Day!

Are you a Plano residents aged 55 or older?We need 10 minutes of your time to complete the Plano Senior Advisory Board's...
11/10/2020

Are you a Plano residents aged 55 or older?

We need 10 minutes of your time to complete the Plano Senior Advisory Board's biannual survey: https://www.surveymonkey.com/r/PlanoAdults50Plus

The survey captures your thoughts on activities, services, communications and concerns. Results will be shared with Plano City Council.

Answers are completely anonymous and are used to help identify the most important areas for improvement. The survey is open through January 10, 2021.

Take the survey now: https://www.surveymonkey.com/r/PlanoAdults50Plus

Are you a Plano residents aged 55 or older?

We need 10 minutes of your time to complete the Plano Senior Advisory Board's biannual survey: https://www.surveymonkey.com/r/PlanoAdults50Plus

The survey captures your thoughts on activities, services, communications and concerns. Results will be shared with Plano City Council.

Answers are completely anonymous and are used to help identify the most important areas for improvement. The survey is open through January 10, 2021.

Take the survey now: https://www.surveymonkey.com/r/PlanoAdults50Plus

Address

1520 K Ave
Plano, TX
75074

Dallas Area Rapid Transit (DART)

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Plano 9-1-1 Department is an accredited center and is the public safety answering point serving the City of Plano, Texas and is located in Collin County. If you are having an emergency, dial 9-1-1. If you need Police for a non-emergency situation in Plano, dial 972-424-5678.

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Comments

Any statement on the shooting last night at Peachtree near Bob Woodruff?
congrats / mike p. chicago 911 😃
Everytime I have called 911 either to report a possible dangerous situation or suspicious activity the dispatcher was great. They were calming, professional and when I reported something at my house they stayed on the phone with me until the police arrived. Plano Employyees are the best!
Thx for doing the wonderful jobs. We have been living in Plano since 1992 and see many change in city. Our tax dollars is utilize in the best plan. We are so proud to live in this best city.
Thank you for all you do
What’s going on sirens go off
Question for y'all. Is there anything we can do in order to curb folks from parking on the Fire Lane - No Parking curbs? Redbox visitors, walk-up pharmacy windows, etc. Am tired of people doing this.
A perfect 911 system BeingSafer.com Fixes this week. 1. 911 would not have 40% of it's 911 calls coming from butt dials. 2. ALL 911 Call Centers would have Texting to 911 this week. 3. All text to 911 would have the cell phone's accurate location. Not the fatal flawed present used tower locating system with a 50% chance of finding you. 4. All 911 call centers would have a inexpensive dual 911 system for back up. This could all happen this week.