We’re all set up and ready to meet our future !
Page not monitored for emergencies! Dial 9-1-1 for an emergency. If you are having an emergency, dial 9-1-1. This is an official City of Plano, Texas page.
Plano 9-1-1 Department is an accredited center and is the public safety answering point serving the City of Plano, Texas, and is located in Collin County. If you need Police for a non-emergency situation in Plano, dial 972-424-5678. CITY OF PLANO
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If you have an emergency please call 9-1-1 immediately! This site is not an appropriate option for reporting urgent matters of
any type. Please contact the appropriate city department with urgent needs and/or complaints. All postings on this site are considered public record and may be treated as such under the Texas Public Information Act. Communication made through computer messaging systems shall in no way be deemed to constitute legal notice to the City of Plano or any of its agencies, officers, employees, agents or representatives with respect to any existing or potential claim or cause of action. Moderating and posting of comments will occur during regular business hours Monday through Friday. Comments submitted after hours or on weekends/holidays will be read the following business day. This is a moderated channel, meaning all comments will be reviewed for appropriate content. The City of Plano may remove inappropriate content and may also prevent future posts by that individual. We will also report any improper behavior per the terms and conditions of the host social media site. Content which may be removed:
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• Solicitations of commerce; advertisements
• Conduct of or encouragement of illegal activity
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• Content that contains personal identifying information or sensitive personal information
• Promotes or endorses political campaigns or candidates
• Content that violates a legal ownership interest of any other party
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We’re all set up and ready to meet our future !
We understand that accidents happen. Just stay on the line so we can confirm that you don't have an emergency.
November is recognized as Native American Heritage Month. This month is a time to honor and appreciate the rich cultures, traditions and contributions of Indigenous people to our country and community.
Happy World Communication Week 2023!
In the first week of November, we celebrate communication in all its forms. Telecommunicators, also known as 9-1-1 Call-Takers and Dispatchers, rely on large satellites, cell towers, and phone systems in order to communicate with the public.
Telecommunicators have a unique communication style because while asking important questions, they must rely on their auditory skills to help keep first responders safe. When hired, they take a hearing test because, in an emergency, they won’t be able to pick up on anything visual, like facial cues or physical warning signs. Simply hearing a smoke alarm, tires squealing, or someone crying in the background can provide important clues for first responders.
If you call 911, remember to stay on the line until the Calltaker says it’s okay to disconnect, they just might hear something that could save your life.
We’re at the DFW Regional 911 Career Fair today until 3:00 p.m. ! Come and see us!
600 Six Flags Dr (Centerpoint III)
Suite 226 (Second Floor)
Arlington TX 76011
Are you looking for a career change? If so, look for our recruiter at the DFW Regional 911 Career Fair tomorrow from 10:00 a.m. - 3:00 p.m.
600 Six Flags Dr (Centerpoint III)
Suite 226 (Second Floor)
Arlington TX 76011
How does Smart911 work?
1. Fill out a free profile on Smart911.com
2. Provide as much or as little information as you want us to have.
*Medication, medical conditions, pets, vehicles, phone numbers
3. If you have an emergency and call 911 from a registered phone, the information is provided to us. (If you never call, we never see your information.)
It's that easy. Sign up for your free profile today!
🎶We're gonna turn back time!🎶
Seriously, turn your clocks back one hour on Sunday, and don't forget to check the batteries in your smoke alarm!
In honor of the Texas Rangers winning the World Series, we're going back to 2003 when this amazing group of 911 telecommunicators won the Texas 911 Team Merit Award!
Way to go, Rangers! World Series Champions!
THE TEXAS RANGERS ARE WORLD SERIES CHAMPIONS!
Come and see us from noon to 4 p.m. this Saturday, November 4th, for the Plano Safety Fair & Touch-A-Truck event!
Join us at Plano Flags of Honor for a day of family fun and community safety awareness! Our Plano Safety Fair & Touch-A-Truck event is happening on Nov. 4, during the Plano Flags of Honor week (Nov. 4-11). Starts at 12PM.
👷♂️👷♀️ Bring the whole family to explore emergency vehicles, construction equipment, and more up close! Kids of all ages can climb aboard, ask questions, and meet the heroes who keep our community safe.
We will be joined by Plano Texas Police Department, Plano Public Library, Plano Parks & Recreation, Plano 911, City of Plano, Texas Government
🚨 Plus, don't miss our safety demonstrations, where experts will share essential tips on fire safety, emergency preparedness, and more. It's a hands-on learning experience you won't want to miss!
Oh Yeah! It's Outdoor Warning Siren Test Day!
It's Siren Testing Day in !
Don't be alarmed; it's just a routine Outdoor Warning Siren system check.
Learn how they work at https://youtu.be/_M3o2ZXR6dk and stay safe during severe weather.
There is no better time to make a change! A career in 911 might be just what you are looking for. Can you be a ?
One more reminder for some Trick or Treat Safety Tips:
Eliminate distractions – focus on the road and trick-or-treaters.
Slow down in residential neighborhoods and obey all traffic signs and signals.
Look for children crossing the street.
Turn your headlights on to make yourself more visible – even in the daylight.
Have a SAFE Halloween!
Just a little Halloween Fun here at Plano 911!
Happy birthday, Jen! We hope you have the best day ever!
Happy Birthday, Susan! We hope your day is filled with all things fabulous! Enjoy your day!
Cell Phones do not provide an EXACT location. If you aren't sure where you are, ask someone nearby or look for:
Have you checked your smoke detector? Now is the time!
Thank you, Plano Fire-Rescue and Plano Texas Police Department, for always answering the call. Police, Fire, & 911...what an incredible team!
Please take a moment to thank a first responder today!
Happy Navy Day to all our U.S. service men and women! Everyone at Plano 911 would like to thank you for your many contributions and service to our community.
Here in Dispatch, we are fortunate to have Eric Lenox who has been with us since 2006.
Eric joined the service at 19 and was a Navy corpsman combat medic on the USS Comstock, and he served with Martine Unit 3rd LAR out of 29Palms CA. Eric was also deployed to Bosnia with Fleet Hospital 6 with joint NATO Command during the Bosnian and Persian Gulf Wars.
Once he left the Navy, he worked at a rehabilitation hospital helping wounded veterans and civilians.
Now Eric is a Shift Lead with Plano 911 and he continues to answer the call of public service and leadership.
Thank you for all you do Eric, we salute you!
You can prevent accidental 911 calls. It just takes a second to lock your screen before placing your phone in your pocket, purse, briefcase, or bag.
UPDATE: MISSING PERSON LOCATED
Mrs. Drake was located safe by police and is being reunited with her family. Thank you for all of your assistance in helping to locate her and get her home safe.
We need your help to find Anne Jacobsen Drake, 76 years old, who has been reported missing. Mrs. Drake is 5 feet 5-inches tall, has blond hair, blue eyes, and has a medium size build.
She suffers from Alzheimer's and gets easily confused. She left her house around 3:30 this afternoon in a 2017 silver Ford Explorer with a Texas license plate bearing MVX6316.
Mrs. Drake was last seen at her home in the 3100 block of Deep Valley Trail. She was last seen wearing a blue shirt, black pants, and black shoes.
If you have any information regarding Mrs. Drake or her whereabouts, please contact the Plano Police Department immediately by calling 9-1-1 or (972) 424-5678.
Save the date!
Plano Safety Fair and Touch-A-Truck
Saturday, November 4th, Noon-4pm
Red Tail Pavillion
Make plans to come and see us!
Use caution when visiting Plano parks.
There are things you can do to make your 911 call go smoother.
*Know your location.
*Know your phone number.
*Answer all the questions (this doesn't delay help being sent).
*Fill out a free Smart911 profile.
Mark your calendars!
Just a quick reminder...
The National Take-Back Initiative provides an opportunity for the public to surrender expired, unwanted or unused pharmaceutical controlled and uncontrolled substances and other over the counter medications for destruction. These drugs are a potential source of supply for illegal use and pose an unacceptable risk to public health and safety.
🚨Protect your privacy before arriving by either:
· Marking out names and addresses on the pill bottles
· Pouring medications into a disposable bag
⏰Prescription Drug Take Back Day:
Saturday, October 28, 2023 from 10 am to 2 pm
📍 Drive through drop-off sites:
· Clark High School, 523 West Spring Creek Parkway
· Plano East Senior High School, 3000 Los Rios Boulevard
· Plano Senior High School, 2200 Independence Parkway
· Plano West Senior High School, 601 West Parker Road
💊Tablets, capsules and solid forms of medicine are accepted.
💉Needles, syringes and inhalers are NOT accepted.
💻The link below provides instructions for the safe disposal of sharps and other medical waste:
❓Get more details about the Drug Take Back initiative.
Before enjoying the upcoming Halloween festivals and trick or treating, ensure your child's costume is safe.
Is the fabric fire retardant?
Does the mask have proper eye, nose, and mouth openings?
Can they walk easily in it?
Does the costume glow in the dark?
Happy Birthday, Allison! We hope you have a great day!
Happy 8th Work Anniversary, Brisa! Thank you for all you do for our department and the community! You Rock!
As we approach the Halloween Season, we want to provide some tips to ensure a safe and fun way to enjoy Halloween. Today's tip: Use a buddy system. Make sure that each person in your group has a buddy and that they stay together.
Make your free Smart911 profile here: www.smart911.com
Plano 911 will have representatives to answer questions about careers in our communications center at this event. So, what are you waiting for? Get registered!
Claim your spot now! Registration closes this Friday, so don't miss this opportunity.
The Plano Police Department will host its annual "Women in Law Enforcement" career event on Saturday, October 21, 2023, from 8:00 AM to 1:00 PM at the Plano-Richardson Police Training Center (4912 14th Street, Plano, TX 75074).
Attendees will be offered an opportunity to actively participate in the following law enforcement activities:
• Participate in a realistic training exercise with the department’s “Shoot / Don’t Shoot” simulator
• Watch a live demonstration by the department’s Bomb Squad Unit
• Experience a presentation by the Small Unmanned Aerial Surveillance (Drone) Unit
• Ask a SVU detective questions about unique cases they’ve investigated and solved
• Explore the department’s SWAT vehicle
• Operate a speed enforcement laser device (traffic radar)
• And many more…
Attendees are encouraged to ask questions of department personnel and photo opportunities will be available at each of the various demonstrations and presentations.
Seating is limited, and you MUST register to attend - bit.ly/48wcZRE.
Don't miss out on this amazing opportunity.....sign up today!
Please share this with your friends and family members who might be interested in a law enforcement career.
Help our responders be able to locate you in an emergency. Have the house numbers posted on your home, the fence in the alley, your mailbox, and the curb in front of your home. We want to ensure that they are able to locate you quickly.
If you live in an apartment, provide your building and apartment numbers.
UPDATE: Ms. Barnes has been located safe!! Thank you for your assistance in help us locate her and return her home safely.
MISSING PERSON ALERT!
We need your help to find Nita Barnes, 65 years old, who has been reported missing. Ms. Barnes is 5 feet 5-inches tall, has sandy-blond hair, blue eyes, and weighs approximately 165 pounds.
She has been diagnosed with dementia and gets easily confused. She walked away from her home in the 2600 block of Preston Road this morning about 10:30 a.m.
Her last known location was at the intersection of West Parker Road and Ohio Drive. She was last seen wearing a magenta-colored blazer, light blue jeans, pink and white tennis-style shoes, and sunglasses.
If you have any information regarding Ms. Barnes or her whereabouts, please contact the Plano Police Department immediately by calling 9-1-1 or (972) 424-5678.
1520 K Avenue
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