Plano 911

Plano 911 Page not monitored for emergencies! Dial 9-1-1 for emergency. If you need Police for a non-emergency dial 972-424-5678. 9-1-1 Department for Plano, Texas.
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Plano 9-1-1 Department is an accredited center and is the public safety answering point serving the City of Plano, Texas and is located in Collin County. If you are having an emergency, dial 9-1-1. If you need Police for a non-emergency situation in Plano, dial 972-941-7973.

Mission: Provide professional, courteous, and timely assistance to the citizens and emergency responders of the City of Plano.

Operating as usual

Congratulations to Gabrielle Chase!  She had perfect attendance for the year!  Way to go Gabrielle
09/25/2020

Congratulations to Gabrielle Chase! She had perfect attendance for the year! Way to go Gabrielle

Annalisa Lim is one of our Community Spirit Award winners. Annalisa is engaged in the community by putting together kits...
09/24/2020

Annalisa Lim is one of our Community Spirit Award winners.
Annalisa is engaged in the community by putting together kits for the homeless. She encourages PSC team members to get involved and to assist in the items for the kits. She has been recognized in the community for her work with the homeless. Thanks for being a great example of community spirit, giving your time freely, and distinguishing yourself. Congratulations, Annalisa!

Plano Fire-Rescue
09/24/2020

Plano Fire-Rescue

Friday 10:15 pm update: Atmos Energy Operations expects to have two lanes on each side of the Jupiter/Plano Parkway intersection open by 11:00 pm.

Friday 1:30 pm update: Atmos Energy tells us that repair work is ongoing and travelers should use alternate routes until at least 6:00 pm.

7:15 pm update: Atmos crews continue to work to cap the line and the intersection remains closed for an estimated several hours.

2:00 pm update: The location is still shut down and crews estimate another two hours of work to be done in digging and clamping the line in two locations. All businesses near the intersection have been checked and are safe. No mandatory evacuations are being made but some businesses have chosen to close while work continues on the break.

TRAFFIC ALERT! The entire intersection of Jupiter Road and Plano Parkway is being closed due to an underground gas line cut. A construction crew hit the line while digging. Our Engine 3 is on the scene with Atmos and Hazmat crews are enroute.

my911shop.com
09/23/2020

my911shop.com

Plano Texas Police Department
09/23/2020

Plano Texas Police Department

We want to thank Dairy Queen TX and Plano Citizens Police Academy Alumni Association for dedicating September 28, 2020 to support our department.

Money collected during the fundraiser go towards scholarships for high-achieving children of Plano Police Officers, the Annual Awards Banquet, Christmas Cops, the Police Explorer program, and other needs that might arise on unbudgeted items needed by our employees.

We are thankful for the support we receive from our volunteers and community. We are definitely blessed by all. #ThankYou #HonoredToServe #BlizzardsAreTheBest

Congratulations to Kelly Billingham!  Kelly was named the 2019 Staff Member of the Year!  Way to go, Kelly!Our staff mem...
09/22/2020

Congratulations to Kelly Billingham! Kelly was named the 2019 Staff Member of the Year! Way to go, Kelly!

Our staff members provide a variety of support functions to our call takers, dispatchers and supervisors. They are an integral, behind the scenes part of our 911 team!

#PlanoProud #headsetheroes #thingoldline

City of Plano, Texas Government
09/21/2020

City of Plano, Texas Government

Plano Animal Services urges Caution in Wake of Second Rabies Case

Animal Service Director Jamey Cantrell reports Plano Animal Services had a second bat in the last week test positive for rabies.

This bat was tested after it came into contact with a resident in the area of W. Parker Road and Independence Parkway.

Rabies is a viral disease that occurs in warm-blooded animals and can be contracted by humans through bites from infected animals. “This positive test highlights the importance of being cautious around wildlife and always reporting any contact with them. It also shows why keeping all pets’ vaccinations current – especially rabies – is important since there is no way to predict when a pet may come into contact with a wild animal,” says Cantrell.

Both State of Texas and Plano city ordinances require that animals receive the rabies inoculation along with subsequent booster shots for the duration of the animal’s life.

https://plano.gov/ArchiveCenter/ViewFile/Item/7802

Let's give a shout out to Zjhay Mundy, she is the 2019 New Member of the Year!Everyone on the dispatch floor starts out ...
09/21/2020

Let's give a shout out to Zjhay Mundy, she is the 2019 New Member of the Year!

Everyone on the dispatch floor starts out the same way. Classroom training, on-the-job training and then a check ride. On the check ride, they are monitored to see if they ready to be released. Then each new emlployee is assigend a shift and works as a call taker until it's time for them to learn a "channel" (Police/Fire/NCIC). Each year we recognize one new member who just shines!!

Congratulations, Zjhay!

#PlanoPrould #HeadsetHeroes #ThinGoldLine

Today we honor Emily Reddington!  Emily is our 2019 Specialist of the Year and was also named Silent Hero for our agency...
09/19/2020

Today we honor Emily Reddington! Emily is our 2019 Specialist of the Year and was also named Silent Hero for our agency. Congratulations, Emily!

As the Specialist of the Year, Emily is applauded for her amazing customer service skills. Not only does she work a radio position, but she also trains new employees as is one of our Shift Leads!

#PlanoProud #HeadsetHeroes #ThinGoldLine

Plano Texas Police Department
09/19/2020

Plano Texas Police Department

Media Advisory September 19, 2020

Barricaded Person -

On Friday, September 19, 2020, Plano Police Officers responded to a domestic violence report in the 8100 block of Haning Drive. As Officers were arriving, they were flagged down by the caller who reported a sexual assault which occurred at the Haning residence. The suspect was known to the victim and she advised was still located inside the residence and was armed with a firearm which had been used in the offense. Officer attempted numerous times to contact the suspect at the residence but he refused to cooperate. The Plano Police Emergency Services Unit, which consists of SWAT, Crisis Negotiators, and other specialized units, responded to the scene. After several hours of negotiations, the suspect was eventually taken into custody by SWAT Team officers.

The suspect has been identified as Mahmoud Dessouky, a 43-year old resident of Plano. He has been charged with Aggravated Sexual Assault, a 1st degree felony, and is currently being held in the Collin County Detention Center in McKinney, Texas. A jail photo is attached to this release.

We want to express our gratitude to the surrounding neighbors for their patience during this lengthy incident.

The investigation remains ongoing by the Plano Police Family Violence Unit.

# # #

Media Contacts
Officer David Tilley
Plano Police PIO
Plano Police Department
Ph. (972) 941-2433
[email protected]

Congratulations to Brian Ahrens!  Brian was named the 2019 Emergency Medical Dispatcher of the Year!!!Brian had an excep...
09/18/2020

Congratulations to Brian Ahrens! Brian was named the 2019 Emergency Medical Dispatcher of the Year!!!

Brian had an exceptionally high score for his processing of emergency medical calls. Great job, Brian!

#PlanoProud #HeadsetHeroes #ThinGoldLine

Our congratulations to Christina Carter for being named our 2019 NCIC Operator of the Year!  Awesome job, Christina!NCIC...
09/17/2020

Our congratulations to Christina Carter for being named our 2019 NCIC Operator of the Year! Awesome job, Christina!

NCIC stands for the National Crime Information Center. Our operators work with the Police officers and run queries through that national database to determine if a person is missing or has warrants. They also query vehicles/items to see if they are stolen. These are also the same people who will call for a tow truck if your vehicle is involved in an accident or a keyholder if your alarm is sounding. These are just a few tasks of the NCIC Operator.

#PlanoProud #HeadsetHeroes #ThinGoldLine

Our next award winner is Kayla Trodick, she is the 2019 Trainer of the Year!  Congratulations, Kayla!Kayla is one of the...
09/16/2020

Our next award winner is Kayla Trodick, she is the 2019 Trainer of the Year! Congratulations, Kayla!

Kayla is one of the many employees that do the on-the-job portion of our training. Every 9-1-1 center has different, equipment, policies & procedures.

#PlanoProud #HeadsetHeroes #ThinGoldLine

Fabulous job to this dispatcher in Florida!  One of the many reasons that 9-1-1 should be classified as First Responders...
09/15/2020
911 dispatcher in Florida saves two lives in one shift, including 6-month-old

Fabulous job to this dispatcher in Florida! One of the many reasons that 9-1-1 should be classified as First Responders everywhere!!

https://weartv.com/news/local/911-dispatcher-in-florida-saves-two-lives-in-one-shift-including-6-month-old

BUNNELL, Fla. (AP) — A 21-year-old dispatcher for the Flagler County Sheriff’s Office helped save two lives in the span of an hour during a recent 12-hour shift. The News-Journal reported that the dramatic shift started at 3:30 p. m. on Sept. 6 when McKenzie Davis took a call from a fran...

Congratualtions, Micah Fondren, 2019 Fire Dispatcher of the Year!!  Awesome job!#PlanoProud #headsetheroes #ThinGoldLine
09/15/2020

Congratualtions, Micah Fondren, 2019 Fire Dispatcher of the Year!! Awesome job!

#PlanoProud #headsetheroes #ThinGoldLine

We'd like to congratulate our 2019 Police Dispatcher of the Year, Kayla Smith!!!  Way to go, Kayla!#PlanoProud  #Headset...
09/14/2020

We'd like to congratulate our 2019 Police Dispatcher of the Year, Kayla Smith!!! Way to go, Kayla!

#PlanoProud #HeadsetHeroes #ThinGoldLine

***2019 Annual Awards were delayed due to COVID-19.

Plano Texas Police Department
09/14/2020

Plano Texas Police Department

Media Advisory September 14, 2020

Shooting Suspects Arrested

On September 10, 2020, Plano Police Officers were dispatched to a Shooting incident in the 100 block of Legacy Drive. It was determined shots had been fired from the parking lot into a truck, striking the occupant seated in the driver’s seat. Another subject who was walking to his vehicle was also struck by the gunfire. The vehicle fled the scene before Officers arrived. The victim inside the black pickup was transported by Plano Fire-Rescue to a local hospital for medical treatment. The other gunshot victim drove himself to the hospital. Both subjects suffered non life-threatening injuries.

On September 13, 2020, Plano Police personnel executed arrest warrants and the suspects were taken into custody without incident. The suspects have been identified as 18-year old Xavier Alexander Aguirre, 26-year old Rani Bryanna Gamboa, and 25-year old Trevaughn Cortez Linnear. Aguirre and Linnear have been charged with two counts of Aggravated Assault with a Deadly Weapon and Gamboa has been charged with Tampering with Physical Evidence. Upon execution of a search warrant, nine firearms, $18,000 in cash, and approximately 2000 Tetrahydrocannabinol (THC) cartridges were recovered. Photos of the arrested subject are attached to this press release.

This was some outstanding work by the Detectives of the Crimes Against Persons Unit identifying and obtaining arrest warrants for the suspects.

The investigation remains ongoing.


# # #

Media Contacts
Officer David Tilley
Plano Police PIO
Plano Police Department
Ph. (972) 941-2433
[email protected]

09/11/2020
City of Plano, Texas Government

Today, we remember!

Join us live at 8:59 a.m. for the City of Plano 9/11 Memorial Ceremony as we honor and remember those who lost their lives on September 11, 2001.

Today, take a moment to remember the events of September 11, 2001. We will not forget...those who helped, those who peri...
09/11/2020

Today, take a moment to remember the events of September 11, 2001. We will not forget...those who helped, those who perished, those who answered the call!

City of Plano, Texas Government
09/10/2020

City of Plano, Texas Government

Coronavirus (COVID-19) Update: September 10 - 8 a.m.

On Tuesday, September 8, we announced the City of Plano would no longer push out daily media advisories and social media posts with COVID-19 data. To clarify a few points:

- The City of Plano does not manage or track COVID-19 cases. The State of Texas does, and the State also reports case information.

- The information provided by the State of Texas is still available through our City dashboard and is updated daily. Click the following link to find all the information previously found in the daily advisories: https://coronavirus-response-city-of-plano-planogis.hub.arcgis.com/

- This change in how we provide information is in no way related to the status of COVID-19 in our community.

09/09/2020
What's Your Plan?

There are so many things that you CAN do to prepare for an emergency or a disaster. Let's walk through some of those things!

09/09/2020
Traffic Stop

This is a must watch!

More ways for you to #LovePlano: *Subscribe to weekly Plano City News: share.plano.gov/PCNyt *Follow Plano on Social Media: share.plano.gov/Socialyt *Share w...

09/08/2020
Civil Service Exam September 26, 2020

Our partners at Plano Texas Police Department are hiring!

A Police Recruit Civil Service Entrance Examination will be held at 8:30 a.m. on Saturday, September 26, 2020. The exam will be held at the Plano Event Cente...

Have a safe and happy Labor Day!  Please celebrate responsibly!
09/07/2020

Have a safe and happy Labor Day! Please celebrate responsibly!

City of Plano, Texas Government
09/05/2020

City of Plano, Texas Government

Is that a Census taker at your door? Watch for the official U.S. Census bag and ID Badge. They will never ask to enter your home. If you are unsure, call the Dallas Regional Office at 972-510-1800.

Avoid a knock, complete your form at 2020census.gov or 844-330-2020.

City of Plano, Texas Government
09/04/2020

City of Plano, Texas Government

Coronavirus (COVID-19) Update: September 4 - 8 a.m.

COVID-19 information: share.plano.gov/COVID-19Update

IMPORTANT NOTES:
* The data in this report comes from the Texas Health Trace system, courtesy of Collin County. Links to the Collin County, Denton County and Texas Department of State Health Services dashboards can be found on the City of Plano's COVID-19 dashboard: https://coronavirus-response-city-of-plano-planogis.hub.arcgis.com/

**Gender data was unavailable for this advisory.
The totals in the data box may fluctuate based on cases that have been transferred, duplicated or previously unreported.

The Texas Health Trace system reported 19 new cases in Plano. The total number of positive cases in Plano is 3,165. That includes 28 cases in the Denton County portion of Plano. 23 of those cases have recovered.

View the City of Plano COVID-19 dashboard with more metrics, maps and trend lines: coronavirus-response-city-of-plano-planogis.hub.arcgis.com/

Plano Texas Police Department
09/03/2020

Plano Texas Police Department

Have you been a victim of this crime?

Detectives are seeking assistance from the public in locating victims of a series of Aggravated Robberies that we are investigating. Our Detectives believe there are additional victims that have not come forward to file a police report. Two suspects have been arrested and we believe there are additional suspects at large.

City of Plano, Texas Government
09/03/2020

City of Plano, Texas Government

Coronavirus (COVID-19) Update: September 3 - 8 a.m.

COVID-19 information: share.plano.gov/COVID-19Update

IMPORTANT NOTES:
*Beginning today, we will only report numbers for the City of Plano. The data below is comes from the Texas Health Trace system, courtesy of Collin County. Links to the Collin County, Denton County and Texas Department of State Health Services dashboards can be found on the City of Plano's COVID-19 dashboard: https://coronavirus-response-city-of-plano-planogis.hub.arcgis.com/

**The data box below reflects a large increase in the number of total, recovered, and active cases since our previous advisory (August 27). This is the result of an update from the State regarding a backlog of cases previously unreported.

***Gender data was unavailable for this advisory.

The totals in the data box above may fluctuate based on cases that have been transferred, duplicates or previously unreported.

The Texas Health Trace system reported 14 new cases in Plano. The total number of positive cases in Plano is 3,160. That includes 28 cases in the Denton County portion of Plano. 23 of those cases have recovered.

View the City of Plano COVID-19 dashboard with more metrics, maps and trend lines: coronavirus-response-city-of-plano-planogis.hub.arcgis.com/

Plano Emergency Management
09/02/2020

Plano Emergency Management

The monthly siren test scheduled for today at Noon has been CANCELLED due to cloud cover during the regularly scheduled siren testing time.

It is standard practice for the Emergency Management Department to withhold audible siren testing on the first Wednesday of the month when cloud cover, rain, threat of severe weather or other weather concerns could create the false impression of an imminent danger during the siren test.

We want our citizens to take immediate action when the sirens sound, to go indoors and get more information. The sirens DO work during cloud cover, we are exercising on the side of caution as not to cause undue alarm.

The next siren test will be conducted on Wednesday, October 7th, weather permitting

09/02/2020
What Do We Ask & Why?

We ask a LOT of questions, but they all have a purpose. Tune in to find out what kind of questions we ask and the purpose of those questions! Share with a friend!!!

Our first year as official First Responders!!
09/02/2020

Our first year as official First Responders!!

Congratulations to all of our hard working Call Takers and Dispatchers!
#FirstRepsonders #ThinGoldLine

Have you made your emergency kit yet?
09/01/2020

Have you made your emergency kit yet?

National Preparedness Month (NPM) is recognized each September to promote family and community disaster planning now and throughout the year. With the ongoing threat of COVID-19 there is no better time to be involved.

Week #1 - Make A Plan: Talk to your friends and family about how you will communicate before, during, and after a disaster. Make sure to update your plan based on the Centers for Disease Control recommendations due to the coronavirus.

Your family may not be together if a disaster strikes, so it is important to know which types of disasters could affect your area. Know how you’ll contact one another and reconnect if separated. Establish a family meeting place that’s familiar and easy to find.

Include the answers to these questions in your emergency plan:
How will I receive emergency alerts and warnings?
What is my shelter plan?
What is my evacuation route?
What is my family/household communication plan?
Do I need to update my emergency preparedness kit?

Check with the Centers for Disease Control (CDC) and update my emergency plans due to Coronavirus.

Get cloth face coverings (for everyone over 2 years old), disinfectants, and check my sheltering plan.

#BeReady

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1520 K Ave
Plano, TX
75074

Dallas Area Rapid Transit (DART)

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Plano 9-1-1 Department is an accredited center and is the public safety answering point serving the City of Plano, Texas and is located in Collin County. If you are having an emergency, dial 9-1-1. If you need Police for a non-emergency situation in Plano, dial 972-424-5678.


Comments

Any statement on the shooting last night at Peachtree near Bob Woodruff?
congrats / mike p. chicago 911 😃
Everytime I have called 911 either to report a possible dangerous situation or suspicious activity the dispatcher was great. They were calming, professional and when I reported something at my house they stayed on the phone with me until the police arrived. Plano Employyees are the best!
Thx for doing the wonderful jobs. We have been living in Plano since 1992 and see many change in city. Our tax dollars is utilize in the best plan. We are so proud to live in this best city.
Thank you for all you do
What’s going on sirens go off
Question for y'all. Is there anything we can do in order to curb folks from parking on the Fire Lane - No Parking curbs? Redbox visitors, walk-up pharmacy windows, etc. Am tired of people doing this.
A perfect 911 system BeingSafer.com Fixes this week. 1. 911 would not have 40% of it's 911 calls coming from butt dials. 2. ALL 911 Call Centers would have Texting to 911 this week. 3. All text to 911 would have the cell phone's accurate location. Not the fatal flawed present used tower locating system with a 50% chance of finding you. 4. All 911 call centers would have a inexpensive dual 911 system for back up. This could all happen this week.