National Association of Case Management - NACM

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National Association of Case Management - NACM

NACM recognizes the vital role of the direct service Case Manager.

The purpose of NACM, a not-for-profit organization, is to provide case managers, service coordinators, supervisors, and program administrators with an opportunity for professional growth and for the promotion of case management. NACM accomplishes these goals through educational meetings and conferences, news and communications, and policy development that continues the definition and refinement of

the case management process. NACM is particularly relevant to direct service case managers and service coordinators working with adults and children in the mental health, development disabilities, and substance abuse fields, as well as those working with people with physical disabilities, older adults, and other populations. Case management is one of the fastest growing and essential interventions utilized in mental health, development disabilities, substance abuse and other human service fields. Many human service systems rely on case management as the critical component that assures that vital human service needs are met and consumer desired outcomes are achieved. NACM focuses on enhanced skill development for the case management practitioner while providing special attention to the improvement of administrative systems and research that informs the practice of case management . NACM has played an important role as an advocate for continued community support services and use of consumer-centered case management as a primary tool in serving people with disabilities. This has been and continues to be particularly important during times of uncertainty when the emphasis on health care reform and changes in reimbursement can dramatically affect resource availability and access for persons needing services.

08/21/2026

Join us for a FREE Professional Development Webinar!
“Supporting Social-Emotional Development of Children Through Strength-Based Coaching”

• Wednesday, September 9, 2026
• 12:00 PM EDT

Enhance your understanding of social-emotional development through a practical, hands-on workshop focused on caregiver-child interactions. Learn about developmental milestones, factors that influence healthy relationships, and effective coaching strategies that support families and foster positive everyday interactions. Applicable to infants, toddlers, preschoolers, and beyond.

Meet the Speakers:

Jenna Russell has been an employee at SAM since 2008, beginning her career as an Early Intervention Service Coordinator before advancing into a supervisory role in 2014. Throughout her time at SAM, Jenna has remained dedicated to supporting children from birth to three years and their families through Early Intervention services. She holds a Bachelor of Science degree from Kutztown University.
Originally from Philadelphia, Jenna now resides in Reading, Pennsylvania, with her husband, two sons, and their dog, Mutt. Outside of work, she enjoys attending sporting events (Go Birds!) and spending quality time with her family. She has always loved the Jersey Shore, and North Wildwood is her happy place, a destination where she enjoys relaxing, making memories with her family, and recharging by the ocean. Whether she's supporting service coordinators and families through Early Intervention or soaking up the sun at the shore, Jenna values connection, community, and making a positive impact on the lives of others.

Kristen Zary has been with SAM since 2008, beginning her career as a Service Coordinator and advancing to a supervisory role in 2019. In October 2025, she earned the Master Supervisor Credential. Kristen has spent her career in Early Intervention, supporting children from birth to age three and partnering with families to promote positive developmental outcomes. She is currently pursuing a Leadership Certificate through the MBA program at Kutztown University. Kristen holds a Master of Education in Urban Education and a Bachelor of Science in Elementary Education with a minor in Spanish.
Kristen resides in Sinking Spring, Pennsylvania, and is the proud mother of two sons, one of whom serves in the U.S. Army and the other who works for NASA. In her free time, she and her family enjoy attending sporting events—especially Philadelphia Union soccer matches—and going to musicals.

Save your spot and register today at: https://app.glueup.com/event/supporting-social-emotional-development-of-children-through-strength-based-coaching-192028/

08/18/2026

🎉 It’s time to PLAY IT AGAIN for NACM’s 31st! 🎉

The National Association of Case Management is excited to welcome you to the 31st Annual Case Management Conference, happening September 29–October 1, 2026, at the Hard Rock Hotel & Casino in Atlantic City, NJ! 🎸✨

This year’s conference brings together case management professionals for three days of learning, connection, inspiration, and professional growth — along with an incredible lineup of keynote speakers:

🎤 Pierce Freelon — Tuesday morning, September 29
🎤 Michael Hingson — Wednesday morning, September 30
🎤 Dave Raymond — Wednesday afternoon, September 30
🎤 Joyce Marter — Thursday morning, October 1

Whether you’re reconnecting with colleagues, expanding your professional network, or looking for fresh ideas to bring back to your organization, you won’t want to miss NACM’s 31st!

📍 Hard Rock Hotel & Casino | Atlantic City, NJ
📅 September 29 – October 1, 2026

👉 Registration is open! Scan the QR code or use the registration link on the flyer to reserve your spot.

A special thank you to our sponsors for helping make this year’s conference possible! 💚

Let’s Play It Again for NACM’s 31st! 🎶🎸

07/28/2026

🎤 Ready to take your presentations to the next level?

Join us for Part 2 of our FREE Professional Development Webinar: Presenting with Purpose!

🗓 Wednesday, August 12, 2026
🕛 12:00 PM EDT

Whether you're preparing to present at the NACM Conference or simply want to become a more confident and engaging speaker, this interactive session will provide practical strategies you can use right away.

You'll learn how to:
✨ Design slides that engage your audience—not just look good on your screen
✨ Use slides as a visual aid instead of a script
✨ Build meaningful connections by speaking directly to your audience
✨ Present with confidence using techniques that move beyond reading slides
✨ Incorporate media and visuals to strengthen your message

Meet the Speaker

Shawn Wunder is a Learning & Development Architect at Service Access & Management, Inc. With a master's degree in Instructional Design & Technology from Bloomsburg University and certifications in eLearning and Instructional Game Design, Shawn has spent more than a decade helping organizations create engaging learning experiences. He has also presented at conferences across the country, bringing valuable insight and practical expertise to every session.

🎟 **This webinar is FREE, but registration is required.**

Register today: https://app.glueup.com/event/presenting-with-purpose-part-2-189384/

07/16/2026

Tomorrow, 7/17/26, is the deadline for award nomination submissions – Submit Your Nominations Today!

Each year, the National Association of Case Management (NACM) proudly presents the Xcel Awards, recognizing the outstanding achievements of case managers, peers, supervisors, and programs. In 2023, NACM introduced a new award category—Support—honoring professionals in Human Resources, Fiscal, Program Support, IT, Compliance, Training, Safety, and related fields who contribute behind the scenes to case management success.

Since 2013, Service Access and Management, Inc. has also sponsored the Innovations in Case Management Award, which highlights groundbreaking work by individual case managers, programs, or organizations making a transformative impact in the field.

All awards, including specialty honors, are presented at the NACM Annual Conference. Nominees must be in attendance at the conference to be eligible for an award.

Remember, the nominee must be registered to attend the conference to qualify for an award.
Download the nomination form here: https://www.yournacm.com/training/31st-annual-case-management-conference.html

Submit your nomination form to: [email protected]

06/22/2026

Celebrate Excellence in Case Management – Submit Your Nominations Today!
Each year, the National Association of Case Management (NACM) proudly presents the Xcel Awards, recognizing the outstanding achievements of case managers, peers, supervisors, and programs. In 2023, NACM introduced a new award category—Support—honoring professionals in Human Resources, Fiscal, Program Support, IT, Compliance, Training, Safety, and related fields who contribute behind the scenes to case management success.
Since 2013, Service Access and Management, Inc. has also sponsored the Innovations in Case Management Award, which highlights groundbreaking work by individual case managers, programs, or organizations making a transformative impact in the field.
All awards, including specialty honors, are presented at the NACM Annual Conference. Nominees must be in attendance at the conference to be eligible for an award.

🗓 Deadline for submissions: July 17, 2026
📩 Submit your nomination form to: [email protected]
📄 Download the nomination form here: https://www.yournacm.com/news_publications/nacm-award-winners.html

06/19/2026

Join us for a FREE Professional Development Webinar!
“Presenting with Purpose”

• Wednesday, July 8, 2026
• 12:00 PM EDT

Whether you're presenting at the NACM Conference or simply looking to sharpen your presentation skills, this two-part session is designed to help you become a more confident and engaging speaker.

Learn how to:

• Design slides that work for the room—not just your screen
• Communicate effectively using slides as a visual aid, not a script
• Speak directly to your audience and create meaningful connections
• Use practical techniques to avoid reading your slides and start having conversations
• Incorporate media and visuals in ways that enhance your message

This interactive session combines presentation design and delivery techniques to help you create presentations that are memorable, engaging, and impactful.

Meet the Speaker:
Shawn Wunder is a Learning & Development Architect at Service Access & Management, Inc. He holds a Master's Degree from Bloomsburg University in Instructional Design and Technology, and certifications in eLearning and Instructional Game Design. He has spent over a decade assisting organizations with their content and technology needs and has presented at conferences nationally.

Don't miss out!
Register today at: https://app.glueup.com/event/presenting-with-purpose-185384/

06/11/2026

Registration is open for NACM's 31st Annual Case Management Conference.

Join us September 29–October 1, 2026, at the Hard Rock Hotel & Casino in Atlantic City for NACM's 31st Annual Case Management Conference!

Hear from featured speakers Pierce Freelon, Michael Hingson, Dave Raymond, and Joyce Marter while connecting with fellow professionals and exploring the latest trends in case management.

📅 September 29 – October 1, 2026
📍 Hard Rock Hotel & Casino, Atlantic City, NJ

Questions? Contact [email protected]

Let's Play It Again for NACM's 31st!

Register today: https://app.glueup.com/event/lets-play-it-again-for-nacms-31st-166412/

05/26/2026

Back by popular demand for her third keynote appearance at the 31st Annual Case Management Conference of the National Association of Case Management is Joyce Marter!

Joyce is a licensed psychotherapist, keynote speaker, author, and workplace mental health thought leader known for her warm, engaging, and inspiring presentations. Joyce has been featured in Forbes, CNN, The Wall Street Journal, and Psychology Today, and is the author of the award-winning book, The Financial Mindset Fix.

With humor, heart, and practical strategies, Joyce helps audiences navigate stress, change, burnout, and uncertainty while strengthening resilience, emotional well-being, and authentic human connection. Attendees consistently praise her ability to blend research-based insights with relatable storytelling and actionable tools that leave people feeling energized, hopeful, and empowered.

Be sure to register today - don't miss out! https://app.glueup.com/event/lets-play-it-again-for-nacms-31st-166412/

05/20/2026

Join us for a FREE Professional Development Webinar!
“Problem Solving”

• Wednesday, June 10, 2026
• 12:00 PM EDT

A presentation for behavioral and medical healthcare providers who serve clients/patients with a wide range of conditions and needs, and often expect to get quick results. By learning a few basic techniques, participants will be able to efficiently and effectively guide persons through a process leading to realistic goals and results.

Featured Speaker:
Meet Ervin R. Munro. Erv has a Master’s degree in School Psychology and a Bachelor’s degree in Education from the University of Wisconsin-Whitewater, completing post-graduate studies at the University of Wisconsin-Milwaukee and Marquette University.

He worked in the behavioral and medical healthcare fields for over 40 years in a variety of settings as a licensed Private Practice Psychologist, School Psychologist, Educator, Case Manager, Hospice Worker, Director of Social Services, Community Center Administrator, and Operations Manager for a large medical clinic.

Mr. Munro currently works as a private Educator, Trainer, and Consultant with many social service agencies and has received numerous awards and commendations for the workshops/webinars that he has conducted throughout the United States.

For 17 years, he served as the Director of Social Services at SRO Housing Corporation, working with the largest homeless population in the nation, located in the “Skid Row” area of downtown Los Angeles, California.

Some of his many other professional positions included: Co-founder and Co-chair of the Case Management Task Force of Los Angeles County, Co-founder and Director of the Labor Immigrant Assistance Project, and Co-founder/First Acting Executive Director of AIDS Project Los Angeles.

Mr. Munro was the recipient of the 2011 National “Distinguished Alumni Award for Community/Regional Service” from the University of Wisconsin-Whitewater.

Register now: https://app.glueup.com/event/problem-solving-182046/

05/19/2026

🎉 Join Us for the 31st Annual Case Management Conference in Atlantic City! 🎉

We’re excited to invite you to the 31st Annual Case Management Conference, hosted by the National Association of Case Management (NACM) — happening in vibrant Atlantic City, New Jersey, September 29, 30, and October 1, 2026!
Get ready for enriching sessions, inspiring speakers, and meaningful connections with professionals from across the nation.
Don’t miss this chance to learn, connect, and grow!

👉 REGISTER TODAY -
https://app.glueup.com/event/lets-play-it-again-for-nacms-31st-166412/

👉 HOTEL ACCOMMODATIONS -
Hard Rock Hotel & Casino Atlantic City; 1000 Boardwalk; Atlantic City, NJ 08401
https://book.passkey.com/go/GNAC26Z
A block of discounted rooms is available for Monday through Wednesday (9/28-9/30). Availability is limited, so we encourage you to book early.

Address

590 Terry Reiley Way
Pottsville, PA
17901

Website

http://www.yournacm.com/

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