JBSA-Randolph Clinic

JBSA-Randolph Clinic Randolph AFB Clinic We reserve the right to determine which comments violate our comment policy as wells as remove violations.

The 559th Medical Squadron reports to the 559th Medical Group, under the 59th Medical Wing at Wilford Hall Medical Center and provides comprehensive medical and dental care, physiological training, disaster response, health promotion and occupational public health support to Randolph AFB units and a beneficiary population of more than 48,000. Commander: Colonel Adrianne Ketelsen


COMMENT POLICY:


We welcome comments that facilitate communication about topics concerning the Air Force Medical Service (AFMS) and Defense Health Agency (DHA). User comments do not necessarily reflect the opinion of AFMS, the Department of Defense (DoD), or the United States. Our social media activities are not intended to act as an alternative to visiting your doctor or contacting your local facility. We do not include any personal health information (PHI) on our social media networks or MTF websites, and PHI will be removed if posted by a user. If you have an urgent health issue or concern, please contact your local patient advocate number. If you do not know how to contact your local facility, please provide your current base location in your post so we can direct you accordingly. For benefit related issues, please contact the appropriate TRICARE office. (MTF Locator: http://www.tricare.mil/mtf/)

Please remember, the information you post online is public. To protect your own privacy and the privacy of others, do not include personally identifiable information (PII) such as Social Security numbers, phone numbers, addresses, or e-mail addresses in the body of your comment. Please observe the following guidelines or your comments will be subject to removal:
- No classified information or sensitive military content
- No copyright protected material
- No impersonations
- No information that violates privacy or operational security (OPSEC)
- No hateful, violent, or offensive content
- No endorsements and promotions
- No personal attacks
- No po*******hy or sexual content
- No off-topic remarks
- No spam/malicious code
- Any other content that could put the United States, DoD, DHA, or AFMS at risk

We recognize that the web is a 24/7 medium, and your comments are welcome at any time. However, given the need to manage federal resources, moderating and posting of comments will occur during regular business hours Monday through Friday. Comments submitted after hours or on weekends will be read and posted as early as possible the next business day. Members of the media are asked to send questions to the appropriate office of public affairs through their normal channels and to refrain from submitting questions as comments. These comments are subject to removal. Thank you for taking the time to read this comment policy. For additional guidance, please reference the Air Force New Media Manual. We encourage your participation in our social media outlets and look forward to an educational exchange of ideas.

😴 Struggling with sleep?  This is the workshop for you!
08/03/2026

😴 Struggling with sleep? This is the workshop for you!

07/16/2026

⚠️ WEATHER DELAY July 16, 2026⚠️

Due to inclement weather, the clinic has a delayed report for the safety of patients and clinic personnel.

The clinic will open at 0915, we apologize for any inconvenience and appreciate your understanding and patience.

In the meantime, you can still book appointments or contact us through the MHS Genesis Patient Portal at https://my.mhsgenesis.health.mil/

To activate prescriptions, text “Get in Line” to 833-258-0792

Need Immediate Care? Here Are Your Options:

Nurse Advice Line: Get 24/7 support from registered nurses! Call 1-800-TRICARE (1-800-874-2273) or visit mhsnurseadviceline.com for web or video chat assistance.

Urgent Care: Visit a TRICARE-authorized urgent care center. Find a location near you: tricare.mil/UrgentCare

Emergency: For life-threatening emergencies, please proceed to the nearest emergency room or call 911 immediately.

07/15/2026

WEATHER ADVISORY | 59 MDW PERSONNEL

Due to continued severe weather conditions across South-Central Texas:

- Supervisors are authorized to conduct an orderly departure today, as mission requirements allow.
- Wilford Hall Urgent Care is no longer accepting patients for today.
- Delayed reporting procedures will be in effect tomorrow.
- Personnel should report to work at 9 a.m.
- Patient care services will resume tomorrow, with Urgent Care Services and the first patient appointments beginning at 9:30 a.m.
- Any patients whose appointments are affected will be contacted to reschedule

Please remain weather aware and never drive through flooded roadways or low-water crossings—Turn Around, Don't Drown.

Our patients still need us, and we appreciate your continued commitment to providing safe, uninterrupted care while keeping yourselves and your families safe.

Additional guidance will be provided should weather conditions warrant further changes.

07/15/2026

**PHONE LINES DOWN**

Our phone lines are currently experiencing technical difficulties and is temporarily unavailable. We apologize for any inconvenience and are working diligently to resolve the issue as quickly as possible.

In the meantime, you can still book appointments by calling the CAMO at 210-916-9900 or contact us through the MHS Genesis Patient Portal at https://my.mhsgenesis.health.mil/ .

The clinic is closed this morning for training day and will open at 9:15AM.

To activate prescriptions, text “Get in Line” to 833-258-0792

We appreciate your patience and understanding and will provide an update as soon as the phone issues are resolved.

Need Immediate Care? Here Are Your Options:

Nurse Advice Line: Get 24/7 support from registered nurses! Call 1-800-TRICARE (1-800-874-2273) or visit mhsnurseadviceline.com for web or video chat assistance.

Urgent Care: Visit a TRICARE-authorized urgent care center. Find a location near you: tricare.mil/UrgentCare

Emergency: For life-threatening emergencies, please proceed to the nearest emergency room or call 911 immediately.

⚠️ MINIMAL MANNING TODAY ⚠️The Randolph Clinic is operating with minimal manning beginning at 12:00 p.m. today, Friday, ...
06/26/2026

⚠️ MINIMAL MANNING TODAY ⚠️

The Randolph Clinic is operating with minimal manning beginning at 12:00 p.m. today, Friday, 26 June 2026, due to an official function.

Patients should anticipate limited services during this time.

For urgent care needs, please contact the MHS Nurse Advice Line:
📞 1-800-TRICARE (1-800-874-2273), Option 1
💻 MHSNurseAdviceLine.com
🚨 In the event of a medical emergency, call 911 or proceed to the nearest Emergency Department.

Thank you for your patience and understanding.

⚠️ MINIMAL MANNING NOTICE ⚠️Please be advised that the Randolph Clinic will operate with minimal manning beginning at 12...
06/22/2026

⚠️ MINIMAL MANNING NOTICE ⚠️

Please be advised that the Randolph Clinic will operate with minimal manning beginning at 12:00 p.m. on Friday, 26 June 2026, due to an official function.

Patients should anticipate limited services during this time. If you have questions regarding a scheduled appointment, please contact your clinic directly.

For urgent care needs, please contact the MHS Nurse Advice Line:
📞 1-800-TRICARE (1-800-874-2273), Option 1
💻 MHSNurseAdviceLine.com

🚨 In the event of a medical emergency, call 911 or proceed to the nearest Emergency Department.

Thank you for your patience and understanding.

🏥✨ TRICARE Prime families, great news! Pediatric enrollment is now OPEN at Randolph Clinic. Trusted, compassionate care ...
06/01/2026

🏥✨ TRICARE Prime families, great news!

Pediatric enrollment is now OPEN at Randolph Clinic. Trusted, compassionate care for your children is available close to home.

👶 General Pediatrics
Ages 16 & Below

✅ Eligible Beneficiaries:

* Active Duty Family Members
* Retiree Family Members
* Transitional Assistance Management Program (TAMP) Family Members

📲 Enroll today: TriWest

📞 (888) 874-9378

Providing compassionate, high-quality care for our military families every step of the way

The Randolph Clinic will operate with modified services tomorrow, Friday, 29 May beginning at 1200 due to Wing Commander...
05/28/2026

The Randolph Clinic will operate with modified services tomorrow, Friday, 29 May beginning at 1200 due to Wing Commander Call events.

The Randolph Clinic will operate with modified service Friday May 22nd and will be closed Monday May 25th, in observance...
05/20/2026

The Randolph Clinic will operate with modified service Friday May 22nd and will be closed Monday May 25th, in observance of Memorial Day.

03/26/2026

⚠️ ATTENTION BENEFICIARIES

On April 1, the Consolidated Appointment Management Office (CAMO) appointment scheduling phone lines will be temporarily unavailable until 12:00 p.m. as staff complete a required system transition.

Phone services are expected to resume no later than 12:00 p.m.

We understand this may cause inconvenience and appreciate your patience as we complete this essential update to continue supporting your care.

If you require urgent medical care during this time, please contact your primary care team directly or visit a local urgent care center. In case of an emergency, call 911 or go to the nearest emergency department.

Beneficiaries unsure where to seek care can contact the Military Health System Nurse Advice Line at 1-800-TRICARE, available 24/7 for guidance.

For updates, continue to follow our page.



Joint Base San Antonio Brooke Army Medical Center Defense Health Network Central Special Warfare Training Wing 149th Fighter Wing 433rd Airlift Wing Sixteenth Air Force/Air Forces Cyber METC 12th Flying Training Wing 37th Training Wing

Address

221 Third Street W BLDG 1040
Randolph AFB, TX
78150

Opening Hours

Monday 7:30am - 4:30pm
Tuesday 7:30am - 4:30pm
Wednesday 9:15am - 4:30pm
Thursday 7:30am - 4:30pm
Friday 7:30am - 4:30pm

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