PSA 2 Long-Term Care Ombudsman Program

PSA 2 Long-Term Care Ombudsman Program Advocates for over 3000 residents residing in long term care facilities in Lassen, Modoc, Siskiyou, Shasta, and Trinity Counties

The PSA 2 AAA Long-Term Care Ombudsman Program is mandated by the federal Older American's Act and the Older Californian's Act, to investigate and resolve complaints regarding care in long-term care facilities. Residents living in long-term care facilities have certain rights that are guaranteed by federal and state regulations. The Ombudsman Program advocates to protect and promote these rights a

nd to empower residents to be self-advocates. Through public education, the Ombudsman Program seeks to promote a better understanding of the long-term care system of care. In sum, the Ombudsman Program provides information, advocacy, and assistance to resolve concerns regarding the quality of care in long-term care facilities.

Restraints Aren’t Just Seat BeltsRestraints in long-term care aren’t always obvious. They can include anything that limi...
05/22/2026

Restraints Aren’t Just Seat Belts

Restraints in long-term care aren’t always obvious. They can include anything that limits a resident’s freedom of movement, like tray tables, tightly tucked sheets, locked chairs, or medications used to control behavior.

Every resident has the right to be free from unnecessary restraints. These practices can impact dignity, independence, and overall well-being.

Understanding what restraints look like is the first step in protecting resident rights. The Long-Term Care Ombudsman program advocates for residents, works to address concerns, and helps ensure care is safe, respectful, and person-centered.

If you have questions or concerns about restraints or resident care, support is available.

Contact your local Ombudsman at 530-229-1435 or 1-800-231-4024 | Crisis Line open 24 hours a day

Moving for Health and Well-BeingStaying active is an important part of maintaining overall health and quality of life, e...
05/21/2026

Moving for Health and Well-Being

Staying active is an important part of maintaining overall health and quality of life, especially in long-term care settings. Exercise can help improve strength, balance, mobility, and even boost mood and mental well-being.

Group exercise activities also create opportunities for social connection, helping reduce isolation and build a sense of community among residents. Meaningful engagement like this supports both physical and emotional health.

Everyone deserves access to activities that promote independence, dignity, and well-being. The Long-Term Care Ombudsman program advocates for residents’ rights, including the right to participate in activities that enhance quality of life.

If you or a loved one have questions or concerns about care or activities in a long-term care setting, support is available.

Contact your local Ombudsman at 530-229-1435 or 1-800-231-4024 | Crisis Line open 24 hours a day

PSA 2 Area Agency on Aging

LTC Residents Are Not ChildrenResidents in long-term care are adults with a lifetime of experiences, choices, and rights...
05/20/2026

LTC Residents Are Not Children

Residents in long-term care are adults with a lifetime of experiences, choices, and rights. They deserve to be treated with dignity, respect, and autonomy, not spoken to or treated as children.

Person-centered care means honoring each resident’s preferences, supporting independence, and involving them in decisions about their daily lives. Respecting these rights is essential to maintaining dignity and quality of life.

The Long-Term Care Ombudsman program advocates for residents’ rights and works to ensure every individual is treated with respect and their voice is heard.

If you or a loved one have concerns about care or how residents are being treated, support is available.

Contact your local Ombudsman at 530-229-1435 or 1-800-231-4024 | Crisis Line open 24 hours a day

PSA 2 Area Agency on Aging

Caring for a loved one with memory loss can feel overwhelming, but you don’t have to navigate it alone.Join us for TWO F...
05/19/2026

Caring for a loved one with memory loss can feel overwhelming, but you don’t have to navigate it alone.

Join us for TWO FREE community events designed to provide education, support, and practical tools for caregivers and families dealing with Alzheimer’s disease and other forms of dementia.

May 26, 2026 | Happy Camp, CA
Caring for Someone With Memory Loss and Preventing Burnout
Learn tips for caregiving, stress management, and ways to prevent caregiver burnout. Lunch provided by the Karuk Tribe Elders Program.

May 27, 2026 | W**d Community Center
It’s Not Just Memory Loss
An informative presentation covering Alzheimer’s disease, dementia causes, what to expect, and how to manage the changes. Presented by Maggie McNamara.

✅ Free resource materials provided
✅ Open to family caregivers and community members
✅ No cost to attend

To Register:
Text or Call: 530-638-2076
[email protected]

These events are offered by PSA2 Area Agency on Aging and funded by a grant through the California Department of Aging.

Please help us spread the word by sharing this post with families, caregivers, and anyone who may benefit.
PSA 2 Area Agency on Aging PSA 2 Long-Term Care Ombudsman Program

Proudly Serving Our CommunitiesThe Long-Term Care Ombudsman program proudly serves Shasta, Lassen, Modoc, Siskiyou, and ...
05/19/2026

Proudly Serving Our Communities

The Long-Term Care Ombudsman program proudly serves Shasta, Lassen, Modoc, Siskiyou, and Trinity counties.

We advocate for residents living in long-term care facilities and support their families because everyone deserves dignity, respect, and a voice in their care.

As a direct service of PSA 2 AAA, the Ombudsman program works to resolve concerns, protect resident rights, and promote quality of life in long-term care settings.

If you or a loved one need support, guidance, or advocacy, don’t hesitate to reach out.

Contact us today to learn how we can help: https://psa2ombudsman.com/ or call 530-229-1435

PSA 2 Area Agency on Aging

Baking Up SmilesThere’s nothing like the smell of fresh-baked treats to bring people together! Baking activities can be ...
05/17/2026

Baking Up Smiles

There’s nothing like the smell of fresh-baked treats to bring people together! Baking activities can be a fun and meaningful way to spark memories, encourage connection, and create moments of joy.

Group activities play an important role in promoting social interaction, reducing feelings of isolation, and supporting overall emotional well-being. Meaningful engagement like this is essential to quality of life in long-term care.

Everyone deserves to feel connected, respected, and heard. The Long-Term Care Ombudsman program advocates for residents’ rights, works to resolve concerns, and helps ensure dignity and quality care for all.

If you or a loved one need support, don’t hesitate to reach out.
Contact your local Ombudsman at 530-229-1435 or 1-800-231-4024 | Crisis Line open 24 hours a day

PSA 2 Area Agency on Aging

Happy International Day of Families!Today, we celebrate the love, connection, and support that families bring to our res...
05/15/2026

Happy International Day of Families!

Today, we celebrate the love, connection, and support that families bring to our residents every single day. In long-term care, family means everything, whether it’s a visit, a phone call, or a cherished memory shared.

We are grateful for the families who partner with us to create a warm, compassionate, and supportive community.

Join us in celebrating! Share your favorite family memories or photos in the comments, we’d love to see them!

Please contact your Ombudsman with questions and or concerns.
530-229-1435 530-229-1821 fax 1-800-231-4024 | Crisis Line open 24 hours a day

PSA 2 Area Agency on Aging

Confidentiality Matters with Long-Term Care OmbudsmanWorried about speaking up? You are protected. Long-Term Care Ombuds...
05/14/2026

Confidentiality Matters with Long-Term Care Ombudsman

Worried about speaking up? You are protected. Long-Term Care Ombudsman programs keep your identity confidential. They do not share your name or information without your permission. Their role is to advocate for residents—safely, respectfully, and privately.

You can report concerns, ask questions, or seek help without fear of retaliation.
Speaking up can protect someone’s dignity, safety, and quality of life.

You can contact your local Ombudsman:
Shasta County Long-Term Care Ombudsman Program
Phone: (530) 229-7030 Or statewide:
California Long-Term Care Ombudsman Program
Crisis Line: 1-800-231-4024

Your voice matters—and it can remain private.

PSA 2 Area Agency on Aging

Slips, Trips & Falls in Long-Term Care Are NOT “Just Accidents.”Falls are one of the most common and preventable causes ...
05/13/2026

Slips, Trips & Falls in Long-Term Care Are NOT “Just Accidents.”

Falls are one of the most common and preventable causes of injury in long-term care facilities.

Wet floors. Poor lighting. Cluttered walkways. Lack of assistance. Medications that cause dizziness. These are not small issues, they put lives at risk.

A single fall can lead to broken bones, head injuries, loss of independence, and fear that changes everything. We must do better.

Keep spaces safe. Respond quickly. Provide proper support. Protect those who depend on us.

If something feels unsafe or neglected, speak up.

You can contact your local Ombudsman:
Shasta County Long-Term Care Ombudsman Program
Phone: (530) 229-7030, Or statewide:
California Long-Term Care Ombudsman Program
Crisis Line: 1-800-231-4024

Everyone deserves safety, dignity, and proper care.

PSA 2 Area Agency on Aging

Don’t be afraid to tell.Abuse in long-term care doesn’t always leave visible marks, but it leaves real harm. Silence pro...
05/11/2026

Don’t be afraid to tell.

Abuse in long-term care doesn’t always leave visible marks, but it leaves real harm. Silence protects the wrong people. Speaking up protects those who can’t always speak for themselves.

If something feels wrong, it probably is. Trust that instinct. Whether you’re a resident, a family member, or a caregiver, your voice matters.

Report concerns. Ask questions. Check in often. Advocate fiercely.

You can contact your local Ombudsman:
Shasta County Long-Term Care Ombudsman Program
Phone: (530) 229-7030

Or statewide:
California Long-Term Care Ombudsman Program
Crisis Line: 1-800-231-4024

Everyone deserves dignity, safety, and respect, no matter their age or condition.

2 Area Agency on Aging

Address

1647 Hartnell Avenue Ste 6
Redding, CA
96002

Opening Hours

Monday 8am - 5pm
Tuesday 8am - 5pm
Wednesday 8am - 5pm
Thursday 8am - 5pm
Friday 8am - 5pm

Telephone

+15302291435

Website

Alerts

Be the first to know and let us send you an email when PSA 2 Long-Term Care Ombudsman Program posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Contact The Organization

Send a message to PSA 2 Long-Term Care Ombudsman Program:

Shortcuts

Share

Category