06/13/2026
Congratulations, Annette! Well deserved.
Shaker Heights Police Department congratulates Annette Wallace, recipient of the 2026 Helping Hands Public Service Award.
Annette coordinates the First CALL — Crisis Assistance and Local Linkage — Program, an innovative crisis-response model serving five municipalities and helping transform how communities respond to mental health and substance use-related calls.
Through strategic call screening and a tiered response approach, mental health professionals can respond independently to lower-risk situations or partner with police and fire when additional support is needed.
Programs like First CALL strengthen public safety by connecting people in crisis with the right resources at the right time, while allowing officers and first responders to work alongside trained behavioral health professionals when appropriate.
We thank Annette Wallace for her leadership, service, and commitment to improving crisis response throughout our community and Cuyahoga County.
Congratulations, Annette, on this well-deserved recognition.