Western Virginia Water Authority

Western Virginia Water Authority Providing quality drinking water and wastewater service to customers in the Roanoke Valley. Water or Sewer Emergency? Call 540-853-5700. Please be kind and civil.

(Answered 24 hours/day)
Require Customer Service? Email us at [email protected] or call 540-853-5700. This site serves to inform and engage with the fans, friends, and customers of the Western Virginia Water Authority. We encourage your comments and questions. The Western Virginia Water Authority reserves the right to delete comments that:
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06/06/2026
This project replaced undersized 2-inch galvanized steel pipe🛠️, pre-1930's cast iron pipe, and newer cast iron piping w...
06/04/2026

This project replaced undersized 2-inch galvanized steel pipe🛠️, pre-1930's cast iron pipe, and newer cast iron piping with known issues for a total replacement of approximately 36,400 ft. (nearly 7 miles).

These updates will offer improved distribution water flows💦, reduction of water service disruption by replacing old lines and valves, more fire hydrants 🚒 for this area, and replacement of service lines💧 to customers' meters.

Visit https://bit.ly/4fEDhar to see more of the Authority's ongoing capital projects.

🐟We hope to see you at Carvins Cove this weekend for a fun day learning to fish with Virginia Department of Wildlife Res...
06/02/2026

🐟We hope to see you at Carvins Cove this weekend for a fun day learning to fish with Virginia Department of Wildlife Resources ! 🎣DWR staff and volunteers will provide all gear and guidance to get you started on your fishing adventure.

Entry fees to Carvins Cove will be waived for those participating in this event, but all standard fishing regulations still apply.

As dry conditions have continued, Smith Mountain Lake water levels have fallen below 791.5 feet. As a result, Bedford Wa...
06/01/2026

As dry conditions have continued, Smith Mountain Lake water levels have fallen below 791.5 feet. As a result, Bedford Water is asking its customers to voluntarily conserve water.

As Western Virginia Water Authority customers in the Westlake Area are served by the Smith Mountain Lake Water Treatment Plant, we are asking our customers in that area to support this effort. To see the Bedford Water Drought Response and Water Conservation Plan or to learn water-wise tips, please visit brwa.com.

The Authority's Drought Contingency Plan is based on the water level in Carvins Cove Reservoir. Based on that established plan, our service area is not under Voluntary Water Conservation at this time. However, we always encourage all our customers to use water wisely. Tips on how to are available at www.westernvawater.org/waterwise.

Join our team! Be part of an essential industry 💦 and make a difference in your community ⭐Apply online today!
06/01/2026

Join our team! Be part of an essential industry 💦 and make a difference in your community ⭐

Apply online today!

🐟We hope to see you at Carvins Cove next weekend for a fun day learning to fish with Virginia Department of Wildlife Res...
05/29/2026

🐟We hope to see you at Carvins Cove next weekend for a fun day learning to fish with Virginia Department of Wildlife Resources ! 🎣DWR staff and volunteers will provide all gear and guidance to get you started on your fishing adventure.

Entry fees to Carvins Cove will be waived for those participating in this event, but all standard fishing regulations still apply.

The historic Snow Steam Pump at Crystal Spring will open for free weekend tours beginning May 30 and ending Sept 6.Tour ...
05/27/2026

The historic Snow Steam Pump at Crystal Spring will open for free weekend tours beginning May 30 and ending Sept 6.

Tour hours:
💧Saturdays from 12-4
💧Sundays from 1-4
Location: Jefferson Street between McClanahan and Carilion Roanoke Memorial Hospital

Come by and learn about Roanoke's water history 💦 and see the steam pump in action!

You may have noticed that water levels at Carvins Cove are responding to the drought we are experiencing. Even with the ...
05/26/2026

You may have noticed that water levels at Carvins Cove are responding to the drought we are experiencing. Even with the water level 11.5ft low, we currently have 500 days of storage capacity (assuming we get no rain in the foreseeable future).

🤔What does this mean?

Reservoir storage is one of four indicators that the State looks at when assessing drought. In the state's assessment, reservoir storage greater than 120 days represents normal conditions, 90 to 120 days represents watch conditions, 60 to 90 days represents warning conditions, and less than 60 days represents emergency conditions. (DEQ Drought Indicators)

With decades of data on our reservoirs, we predict it will rain again. ☔️

Reservoir Levels are posted daily on our website, pinned as a news item on our homepage.

The Roanoke Valley’s reservoirs are still holding about five times what the state considers to be “normal” — meaning the region is far from any kind of emergency measures.

Address

601 S. Jefferson Street , Suite 200
Roanoke, VA
24011

Opening Hours

Monday 8am - 5pm
Tuesday 8am - 5pm
Wednesday 8am - 5pm
Thursday 8am - 5pm
Friday 8am - 5pm

Telephone

+15408535700

Alerts

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