05/01/2026
IMC III - Family & Children
Location: Robbinsville, NC 28771
Company: GRAHAM COUNTY DSS
Posted: May 1, 2026
Date posted: May 1, 2026
Pay: $15.08 - $21.67 per hour
Job description:
Essential Functions of the Position
The position is responsible for administering assistance and maintaining ongoing cases for minor children, pregnant women, and families with children and adults seeking family planning services.
• Determine client eligibility for benefits accurately and within local, community, federal, and state-mandated time frames.
• Gather and interpret client data obtained through the interview process, case file review, and/or third-party verification.
• Provide information to clients/applicants regarding programs, services, eligibility requirements, and outcomes.
• Organize and maintain ongoing caseloads to maintain timeliness and quality assurance per federal and state guidelines, along with Graham County best practices.
• Identify cases for investigation of potential fraud and submit appropriate fraud referral documentation.
• Perform other related duties as assigned
Knowledge, Skills, and Abilities
• Current knowledge of available agency, community, federal, and state programs, along with eligibility criteria, timelines, and requirements.
• Ability to analyze, comprehend, and apply rules and regulations and often-changing policies and guidelines pertaining to eligibility requirements for programs.
• Ability to be flexible and adapt to change.
• Ability to accept work direction from multiple parties and work as part of a team.
• Ability to work with and interpret facts and figures, and perform tasks involving a high degree of accuracy, and learn the intricacies of numerous forms and procedures of public assistance programs.
• Proficiency working with a variety of computer systems and software.
• Report and react to changes in programs to clients and update eligibility or program requirements as needed.
• Report potentially fraudulent claims or information to Program Integrity.
• Maintain clear and accurate records and review caseload information on a minimum of an annual basis.
• Assist in local and state hearing processes, as necessary.
• Knowledge of policies, procedures, regulations, and rules regarding programs to provide accurate and timely information to ongoing and potential clients.
• Skill in data entry into a computer and operating general office equipment.
• Ability to maintain effective working relationships with the assigned caseload and general public.
Minimum Education, Training, and/or Experience:
Associate degree in social work, human services, or a related major and a minimum of one (1) year of experience in customer service and a minimum of two (2) years as an income maintenance caseworker; or an equivalent combination of education and experience.
To apply, please complete an NC State application, PD 107. The application can be found online at https://oshr.nc.gov, or a paper application can be found at the Graham County Administrative Offices.
Incomplete applications will not be accepted.
Graham County is an equal opportunity employer.
Job Type: Full-time
Benefits:
• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance
Ability to Commute:
• Robbinsville, NC 28771 (Required)
Ability to Relocate:
• Robbinsville, NC 28771: Relocate before starting work (Required)
Work Location: In person
