08/12/2026
August 12, 2026
Graham County Provides Update to Frontier Customers Who Received Voice-Service Discontinuance Notice
Graham County is providing the following update for residents and businesses that received a letter concerning the proposed discontinuance of Frontier’s legacy (landline) telephone service.
The letter does not mean that the Federal Communications Commission has already approved the discontinuance. Verizon filed an application with the FCC on behalf of Frontier Communications of the Carolinas and related companies seeking permission to discontinue residential and business legacy TDM-based voice service in former Frontier service areas, including portions of North Carolina.
The FCC accepted the application for filing on July 21, 2026, under WC Docket No. 26-170. The formal public-comment deadline was August 5, 2026. Multiple filings have been made by individual citizens and governmental entities raising concerns about the effect the proposed discontinuance could have on customers who do not have access to a reliable substitute, particularly in areas with limited cellular coverage, limited broadband availability, or frequent power outages.
Unless the FCC intervenes, the application is scheduled to be automatically granted on August 21, 2026. Even if the application is granted on that date, Frontier is not authorized to discontinue the affected service before November 16, 2026.
Residents should understand the following:
• Receipt of the letter does not mean service will end immediately.
• August 21 is the anticipated FCC approval date, not the service-discontinuance date.
• November 16 is the earliest date on which the affected service may be discontinued.
• Customers should not cancel their existing service solely because they received the letter.
• Customers should carefully evaluate whether any proposed replacement will work reliably at their specific residence or business.
Concerns identified in the filings include the effect on residents who depend on landline service for emergency calls, medical-alert equipment, security or fire-alarm systems, fax equipment, or communication during electrical outages. Internet- or wireless-based replacement services may not provide the same reliability or backup power as traditional landline service.
Graham County will continue monitoring FCC WC Docket No. 26-170 and will provide additional information if the FCC delays, denies, conditions, or approves the application.
For more information, please see the FCC Public Notice available at the following link: https://docs.fcc.gov/public/attachments/DA-26-763A1.pdf.
Brady Cody
County Manager
Graham County, North Carolina