Rocky Mount Energy Resources

Rocky Mount Energy Resources We are dedicated to delivering dependable electric and natural gas services with a strong emphasis on reliability, innovation, and exceptional customer care.

To report an outage or utility emergency, please call 252-467-4800 - option 2. The City of Rocky Mount, North Carolina was incorporated on February 19, 1867. The city began to provide public utilities in 1899 with the initial establishment of the water system, which was followed by the wastewater system. In 1902, electric power was added to services provided by Rocky Mount Public Utilities (RMPU),

and a few years later Rocky Mount became the first city in North Carolina to operate its own gas system. Rocky Mount currently operates a public utilities system with over 31,000 households in Nash and Edgecombe counties receiving electricity, natural gas, water, wastewater (sewer), refuse, recycling and/or stormwater services. RMPU services are provided by the following departments: Energy Resources, Finance (Customer Service) and Public Works and Water Resources.

In observance of the Juneteenth holiday, City of Rocky Mount offices will be closed on Friday, June 19th.If you experien...
06/18/2026

In observance of the Juneteenth holiday, City of Rocky Mount offices will be closed on Friday, June 19th.

If you experience an electric or natural gas emergency, please call 252-467-4800 and select Option 2. Our emergency dispatch office is available 24/7 to serve our customers.

Have a safe and enjoyable holiday!

Due to the severe weather that moved through our area yesterday afternoon into the evening, our line crews worked dilige...
06/12/2026

Due to the severe weather that moved through our area yesterday afternoon into the evening, our line crews worked diligently throughout the night to restore power to affected customers.

At the peak of the outage, approximately 480 customers were without electric service for about 1 hour and 45 minutes. These outages were caused by storm-related damage, including fallen trees, debris, and downed power lines.

Our crews remained on the job until approximately 3:30 a.m., working safely and efficiently to restore service as quickly as possible to our customers.

Thank you for your patience and understanding during the restoration efforts. Safety and reliable service remain our top priorities.

PUBLIC NOTICEUpdate as of 5:30 PM - Crews remain actively on site responding to the incident. The gas supply and electri...
06/10/2026

PUBLIC NOTICE

Update as of 5:30 PM - Crews remain actively on site responding to the incident. The gas supply and electric service is currently shut off to the affected and nearby subdivision. The roadway has now been reopened, and residents may return home.

We appreciate everyone's patience and cooperation as our crews and emergency responders have worked throughout the afternoon to ensure the safety of the community and restore services as quickly as possible.

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Please avoid the area of River Glenn Road and South Halifax Road. Energy Resources crews and emergency responders are on scene after a contractor struck a natural gas line and an underground utility line.

The area may experience traffic delays and restricted access while crews work to assess the situation and make repairs. Please use alternate routes and follow directions from emergency personnel.

Further updates will be provided as information becomes available.

Energy Resources has responded to a natural gas incident in the area of the 800 block of Eastern Ave., where a gas line ...
05/28/2026

Energy Resources has responded to a natural gas incident in the area of the 800 block of Eastern Ave., where a gas line was struck earlier today.

Energy Resources crews and the City of Rocky Mount Fire Department are on scene. The damaged gas line has been shut off, and there is no threat to the community at this time.

Currently, one customer is without natural gas service while crews work to safely restore service.

Please use caution in the area while crews complete their work.

Today, we honor and remember the brave men and women who gave everything in service to our nation.On this Memorial Day, ...
05/25/2026

Today, we honor and remember the brave men and women who gave everything in service to our nation.

On this Memorial Day, we reflect with gratitude on their sacrifice and the freedoms they helped protect.

Wishing you and your loved ones a safe and meaningful Memorial Day.

Please join us in congratulating Josh Bogart on his retirement from Energy Resources! 🎉For the past 17 years, Josh has b...
05/22/2026

Please join us in congratulating Josh Bogart on his retirement from Energy Resources! 🎉

For the past 17 years, Josh has been a friendly voice on the phone for our customers and a steady voice on the radio for our crews. His dedication to Energy Resources and the residents of Rocky Mount has made a lasting impact, and he will truly be missed.

Thank you, Josh, for your years of hard work, commitment, and service. We wish you all the best in your next chapter!

DIRECTOR'S UPDATE To provide additional information to our customers and community, Rocky Mount Energy Resources is shar...
05/15/2026

DIRECTOR'S UPDATE

To provide additional information to our customers and community, Rocky Mount Energy Resources is sharing updated information about the electric and natural gas customers we serve both inside and outside the city limits. We have received numerous requests for this data, and the graphic reflects our active residential, commercial, and industrial accounts as of May 7, 2026.

How are service areas defined?
North Carolina law establishes defined service territories for electric utilities, with specific statutes determining which providers may serve particular areas. In some cases, certain locations are designated as customer-choice areas. While our electric system operates within these legally defined boundaries, natural gas systems are not subject to the same territorial restrictions. This allows us to install natural gas facilities where there is a demonstrated need supported by a sound business model. As a result, we are able to offer competitive pricing and greater flexibility for natural gas customers while continuing to provide safe and reliable service.

How may this impact operations?
Operationally, we plan and staff our teams to ensure rapid emergency response across every corner of our system. Through strategic zoning of employee coverage areas, we are able to respond quickly to customer needs at all times, including after-hours events. We closely track and measure our response times, and we are proud to consistently exceed industry standards for both of our utilities.

We value the opportunity to serve every customer in our service territory, and our team remains committed to reliable, affordable energy and consistent response times throughout our coverage area.

Please join us in congratulating our newest Safety Coin recipients from our Gas and Engineering divisions! 👏We are proud...
05/15/2026

Please join us in congratulating our newest Safety Coin recipients from our Gas and Engineering divisions! 👏

We are proud to recognize the following employees for going above and beyond to promote safety in the workplace and demonstrate our commitment to a safe working environment every day:

• Chris Williams
• Shayne Aldridge
• Terrance Lawrence
• Terry Johnson
• John Potts
• Luis Limon
• Brett Young

Thank you all for your dedication and continued focus on safety. Your efforts make a difference!

Heads up, residents near Hart Farm Road and Wendover Lane off Highway 48: Next week, gas crews will be in the area condu...
05/08/2026

Heads up, residents near Hart Farm Road and Wendover Lane off Highway 48: Next week, gas crews will be in the area conducting annual leak surveys.

You may notice Energy Resources crew members working throughout the neighborhood as they complete this important safety work.

We appreciate your patience and cooperation as we work to keep natural gas service operating safely and reliably for our customers.

Please help us send out a big congratulations to Sammy Moss on his retirement!Sammy, an Electric Service Tech, began his...
05/01/2026

Please help us send out a big congratulations to Sammy Moss on his retirement!

Sammy, an Electric Service Tech, began his journey with the City of Rocky Mount in 1995 as a groundsman and worked his way up through the ranks in the Electric Division. His dedication and commitment over the past 31 years have made a lasting impact on Energy Resources and our community.

Thank you, Sammy, for your many years of dedicated service to the residents of Rocky Mount. Now it’s time to enjoy retirement!

Address

628 Albemarle Avenue
Rocky Mount, NC
27801

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